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Apple Has Removed Dash from the App Store (kapeli.com)

Popular API documentation browser Dash was pulled from the App Store this week after a routine migration request, its developer Bogdan Popescu wrote in a blog post. He said the migration was successful, but some features in iTunes Connect weren't available during account migration, Apple warned him. Later in the day, Apple sent another email saying the app has been pulled because of "fraudulent conduct," and did not offer any explanation. From the post: Today I called them and they confirmed my account migration went through and that everything is okay as far as they can tell. A few hours ago I received a "Notice of Termination" email, saying that my account was terminated due to fraudulent conduct. I called them again and they said they can't provide more information. Update: Apple contacted me and told me they found evidence of App Store review manipulation. This is something I've never done. Apple's decision is final and can't be appealed.Apple blogger Federico Viticci said. "This seems like a major screwup. Apple dev relationships should fix this soon." Marco Arment, the co-founder of Tumblr and founder of Instapaper, said This is a story with two major paths: Either the developer did something to deserve the rug being pulled out from under, something worthy of their developer credentials being cancelled. Or there's a colossal misunderstanding here. I suspect there's more to this than meets the eye. Either way, don't think this is the way this should have played out.

104 comments

  1. Do review manipulations really matter much anymore by SuperKendall · · Score: 2

    I pose this as an open question as I'm really not sure. So many reviews are obviously faked now (good and bad) that you can't usually rely much on overall ratings, and have to read the real reviews... you can quickly tell which seem more real than others.

    So I wonder if apps should be pulled even if they are gaming the system...

    That said I really doubt this guy was gaming the app reviews. But it's hard to say now that we can't look at them.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  2. Re:Do review manipulations really matter much anym by Calydor · · Score: 5, Insightful

    Of course they matter! Now more than ever!

    Perform review manipulation on your COMPETITOR and get them removed from the marketplace!

    --
    -=This sig has nothing to do with my comment. Move along now=-
  3. Re:Do review manipulations really matter much anym by Aaden42 · · Score: 3, Interesting

    The fact that you're asking is why Apple has been taking a pretty hard line lately. Zero tolerance (cause that always works well) to try & reign in the garbage and restore some kind of faith in the review process.

  4. If you keep going back to the abusive company. by Anonymous Coward · · Score: 0, Insightful

    You might be a moron and i'm not going to care how you got screwed.

    1. Re:If you keep going back to the abusive company. by lucm · · Score: 1

      Let's rephrase this in the words of one of the greatest poets alive today.

      If you're not afraid of getting hurt
      Then I am not afraid of how much I hurt you

      Marilyn Manson (Leave A Scar)

      --
      lucm, indeed.
  5. Re:Do review manipulations really matter much anym by meerling · · Score: 2

    It's also pretty easy to spoof addresses and identities, as least so far as list monkeys and standard management scripts will be fooled every time.

  6. Probably triggered by account hijack attempts. by Anonymous Coward · · Score: 5, Interesting

    In an attempt to gain attack surface malware spreaders will bang pretty hard at any input they can find. Having your developer account attacked/hijacked is pretty common.

    Often this activity is mistaken for other malicious behavior and can get your account terminated.

  7. Security Through Obscurity by SeattleLawGuy · · Score: 5, Interesting

    Of course they matter! Now more than ever!

    Perform review manipulation on your COMPETITOR and get them removed from the marketplace!

    This is a real problem, obviously, with the security-through-obscurity system that fraud detection partially relies on. If they disclose precisely why they believe there is fraud, they help fraudsters in the future--but also will catch some false positives. There is also the business case--it costs money and time to seriously investigate and review a fraud detection case, and arguably it increases legal exposure.

    --
    Real lawyers write in C++
  8. Did it make Apple's developer docs usable again? by dgatwood · · Score: 4, Interesting

    Has anybody tried to use Apple's new developer documentation website?

    • Every enumerated constant on a separate page
    • Breadcrumbs that don't take you back to the list of constants
    • Search that frequently takes you to those single-item pages instead of to the overarching page
    • Automatically changing back to Swift mode on every single click that causes a page change
    • No way to usefully search for keywords within an API reference unless it falls within the first paragraph of content for a given symbol (because they're spread across fifty different web pages instead of one)

    And those were just the first few P1 showstoppers that I noticed. This site should never have gone live even for WWDC, much less for non-beta content. It just isn't anywhere *near* ready.

    I'm not sure what the Dash app does or how it works, and I'm not sure if it actually improves things in those areas, but between their main developer doc site train wreck and this story, it really feels like Apple has become actively antagonistic towards developers. What the heck is going on over there in Cupertino?

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

  9. Unreasonable app store removal has a new name by JoeyRox · · Score: 3, Funny

    It's called "being dashed".

  10. Just what he deserved. by Anonymous Coward · · Score: 0, Insightful

    You buy into a locked in ecosystem and encourage a single gatekeeper...

    It's like having 15 RAID disks plugged into one computer that has the encryption key. If that computer goes down, your 15 RAID disks are useless.

    At least if he was booted out of literally any other apps store, he could:
    a) sell it by himself.
    b) sell it on alternate app stores
    c) give it away for free.

    1. Re:Just what he deserved. by Lumpy · · Score: 1

      Except you are NOT locked in.

      I install non store software to my macbook and iMAC all the time, but dont let facts stop you from your hate apple tirade....

      --
      Do not look at laser with remaining good eye.
    2. Re: Just what he deserved. by Anonymous Coward · · Score: 0

      I think he was saying that you're locked in on iOS, not macOS. This app was available through both platform's App Stores. Now it's only available on macOS, by going around its App Store.

    3. Re:Just what he deserved. by jeremyp · · Score: 1

      All of those options are available to him. What makes you think they are not? Dash is a Mac application, not an iOS application.

      --
      All I want is a secure system where it's easy to do anything I want. Is that too much to ask ~~ Randall Munroe
  11. Re:Did it make Apple's developer docs usable again by Anonymous Coward · · Score: 0

    Apple has always been this way.

  12. Helps build walled garden... by Anonymous Coward · · Score: 0

    ... upset about being walled off. Tiny violin.

  13. Thank you Slashdot by gavron · · Score: 1

    > I'm glad Apple maintains a higher standard...

    I'm glad Slashdot moderators maintain a higher than allowing your swill.

    E

  14. Live and Let Dye by Anonymous Coward · · Score: 0

    Live Bye the App Store
    Dye Bye the App Store
    Live and Be Learned

    1. Re:Live and Let Dye by macs4all · · Score: 1, Troll

      Live Bye the App Store Dye Bye the App Store Live and Be Learned

      English as a Teritary language? Or just a drooling idiot?

    2. Re: Live and Let Dye by Anonymous Coward · · Score: 0

      Fuck you non-AC. That was beautiful.

  15. This is crazy by radish · · Score: 5, Interesting

    Dash is awesome, it doesn't need it's reviews to be padded. And the author is incredibly responsive, getting back to me on twitter questions really quickly. Sad to see what has to be a screwup by Apple cost the guy $$$.

    --

    ---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"

    1. Re:This is crazy by bill_mcgonigle · · Score: 4, Insightful

      Sad to see what has to be a screwup by Apple cost the guy $$$.

      That's just part of the risk of being an Apple developer. If they want to do something arbitrary or capricious and destroy your entire business, there's often nothing you can do about it.

      They can even choose to compete with you and do the same thing. Call it anti-competitive or whatever, but anybody basing their business on the good will and fortunes of another business may get a temporary high but everybody knows there's going to be an end to that status at some point. Specialization / generalization is always a trade-off with risks and rewards.

      --
      My God, it's Full of Source!
      OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
    2. Re:This is crazy by barc0001 · · Score: 3, Insightful

      Unfortunate fact of life: If your entire revenue stream is based on someone else's infrastructure (like the App Store), you are completely at another non-interested party's mercy. Same goes for all these apps and sites that repackage other content, all it takes is one change upstream and you're screwed.

    3. Re:This is crazy by Lumpy · · Score: 1

      Or you could do something radical and sell your software OUTSIDE the store. It's still an option on the computer platforms.

      --
      Do not look at laser with remaining good eye.
    4. Re:This is crazy by Anonymous Coward · · Score: 0

      How is this any different that the numerous products only sold at Walmart?

    5. Re:This is crazy by barc0001 · · Score: 1

      It's not. And Walmart ruthlessly uses that to their advantage when negotiating new pricing so they can do "rollbacks".

  16. About faith by fyngyrz · · Score: 4, Insightful

    It is not reasonable to have faith in a system where public decisions are taken for secret reasons which result in well-known public disastrous outcomes.

    Other than faith that the results will be terrible.

    --
    I've fallen off your lawn, and I can't get up.
    1. Re:About faith by aaarrrgggh · · Score: 2

      Having faith that the reviews are from paying customers is a reasonable bar though.

    2. Re:About faith by Herve5 · · Score: 1

      Exactly.
      And the only thing surprisingly "colossal" here is the number of people still not understanding what a monopoly is. What a walled garden is. What relying on a single source is.

      --
      Herve S.
    3. Re:About faith by Anonymous Coward · · Score: 0

      It is not reasonable to have faith in a system where public decisions are taken for secret reasons which result in well-known public disastrous outcomes.

      I'm not even sure it's reasonable to have faith in a system where public decisions are made by anyone.

      Raise you hand if you want an unaccountable censor.

      Hmm.. no hands. Wait, guys, look at things in the best light: assume reasonably good intentions, good performance, and other goodness in every other regard than accountability. (i.e. presume an entity that is more wise and benevolent than even the most ardent Apple-fanboi's fantasy.) Assume they're usually well-meaning. Assume they usually know what they're doing. But also assume that you never get to question or modify the censor.

      Now, raise your hand if you want this hypothetical impossibly-awesome unaccountable censor.

      Huh. Still no hands. And yet I bet Apple still managed to sell an iPhone somewhere today. *sigh* You people...

    4. Re:About faith by dgatwood · · Score: 2

      I can't possibly have faith in that. It's entirely too easy to throw money at someone and get them to pay a few cents each to a thousand random people to install an app and rate it. The only way to actually get high-quality reviews is to use an Amazon-like system where folks can moderate the reviews. And even that isn't perfect. It requires lots of fairly advanced machine learning to determine whether upvotes and downvotes are legitimate, because some people knee-jerk downvote negative reviews without taking the time to learn from them, often doing so preferentially for specific products, which usually means that they're biased for one reason or another, and their votes shouldn't matter much.

      For example, there are a couple of good reviews that I've written on Amazon pointing out glaringly obvious design flaws in hardware that I didn't end up buying because of those flaws, and a bunch of trolls downvoted them demanding how I can fairly review a product that I didn't buy, which tells me that they probably worked for the manufacturer. (After all, the flaws were glaringly obvious after spending less than ten seconds with the hardware in question in a brick-and-mortar store; why would I buy a defective-by-design product just to prove that it was designed wrong?)

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    5. Re: About faith by Anonymous Coward · · Score: 0

      Stockholm syndrome is alive n kickin'.

    6. Re: About faith by lucm · · Score: 1

      when you voluntarily enter an abusive relationship, I don't think it's the stockholm syndrome, I think it's the battered wife syndrome.

      --
      lucm, indeed.
  17. genius! by Anonymous Coward · · Score: 1

    Either the developer did something to deserve the rug being pulled out from under, something worthy of their developer credentials being cancelled. Or there's a colossal misunderstanding here.

    So what you're saying is that either:
    A.) Apple had a good reason to pull it.
    or
    B.) Apple didn't have a good reason to pull it.

    Astounding deduction!

    1. Re:genius! by Anonymous Coward · · Score: 0

      Induction, actuallaay.

    2. Re:genius! by Anonymous Coward · · Score: 0

      The truth of A or not A is straight deduction, you cis-het shitlord.

    3. Re:genius! by sexconker · · Score: 1

      Did you just presume AC's gender to throw out that gendered microagression? Shitperson, please, until you're informed about AC's preferred pronouns and derogatory slurs.

    4. Re:genius! by Anonymous Coward · · Score: 0

      Are you implying that the LORD is male, you reactionary thought-rapist?

    5. Re: genius! by Anonymous Coward · · Score: 0

      You joke about that but there are "churches" (you can't call them Christian any more because they no longer believe in the teachings of Christ) that, no joke, believe that God, the Father, should not be gendered. Same with, even more ludicrously, Jesus.

      No joke, I've been yelled at for "gendering Jesus."

    6. Re:genius! by slew · · Score: 1

      Or...

      C.) Apple pulled it, but it wasn't at all related to if a good reason existed or not...

      Perhaps you underestimate the probability of these types of occurrences in any automated (or simply large bureaucratic) system.;^)

    7. Re: genius! by Anonymous Coward · · Score: 0

      awwww. Get well soon!!

    8. Re: genius! by Anonymous Coward · · Score: 0

      Seeing as sex is just biology's way of saying Red Team and Blue Team (for DNA shuffling purposes) it wouldn't be weird for post-mortality existence to not involve sexed anything.

      Not that I'm necessarily asserting such is the case. Or the existence of a deliberate deity. Or an afterlife.

      So much boilerplate to muse a potential thought.

    9. Re: genius! by Anonymous Coward · · Score: 0

      God was originally non-gendered. As the Supreme Being, God has no need of gender; that's a human thing. Yeah, I know, a whole bunch of people who know less about the history of their own religion than they do about nuclear physics will now start frothing at the mouth and spouting Bible verses which are several generations removed from the source material as if that proves something, but it's true.

      Does seem a little strange for the human Son of God to be non-gendered, though; it'd be kinda interesting to know how they manage to convince themselves that works.

    10. Re: genius! by Anonymous Coward · · Score: 0

      Well he does have long hair -and- a beard in all the paintings.

  18. It will keep happening by Atrox666 · · Score: 4, Insightful

    As an independent the Apple eco system is a minefield.
    You can't base a business on an environment that is so perniciously hostile.
    If they don't like what you're doing it's off with their head, if they really like what you're doing they just might steal it.
    You also get to pay through the nose for the privilege of being treated like crap.
    I knew to avoid them.

    1. Re:It will keep happening by macs4all · · Score: 0

      As an independent the Apple eco system is a minefield. You can't base a business on an environment that is so perniciously hostile. If they don't like what you're doing it's off with their head, if they really like what you're doing they just might steal it. You also get to pay through the nose for the privilege of being treated like crap. I knew to avoid them.

      Good luck making any appreciable money on any other mobile platform.

    2. Re:It will keep happening by meerling · · Score: 5, Insightful

      Don't forget that if you have an app, even an award winning top selling app, and suddenly apple decides to include all or even some of your apps functionality into anything apple makes, you get booted for duplication of function. So basically you're also an freebie product development and research group for apple that is liable to be terminated with prejudice at any time without warning. (Yes, it has happened multiple times.)

    3. Re:It will keep happening by Anonymous Coward · · Score: 0

      I'm intrigued, could you post some links about such incidents?

    4. Re:It will keep happening by ragahast · · Score: 5, Informative
      Here are a few:
      Breathe
      Konfabulator
      Patenting an app's features, using pictures of the app itself.
      Examples of features taken from apps (not necessarily kicking them out)
      Blog post of dev whose animated weather app was refused shortly before Apple implemented the same thing

      I'm sure there's more, but it's too depressing to keep searching for them. Honestly, as an academic/scientific programmer I feel like I could never try to write a commercial application. Any idea you have is already present in an overbroad patent owned by someone with deeper pockets than you.

      --
      .:Semper Absurda:.
    5. Re:It will keep happening by Anonymous Coward · · Score: 0

      Thank you for posting these links!

    6. Re:It will keep happening by CodeArtisan · · Score: 1

      Good luck making any appreciable money on any other mobile platform.

      Good luck making any appreciable money on the iOS mobile platform.

    7. Re: It will keep happening by Anonymous Coward · · Score: 0

      I've made about $8.8 million USD off of my Android-only game over the last 5 years.

      You're a moron.

    8. Re:It will keep happening by macs4all · · Score: 1, Informative

      Good luck making any appreciable money on any other mobile platform.

      Good luck making any appreciable money on the iOS mobile platform.

      I assume you haven't watched any of the WWDC Keynotes. I think the 2016 one mentioned over 50 BILLION DOLLARS (!!!) so far paid to Developers from App Store "Royalties".

      So SOMEBODY is making some money. And it's only your own damn fault if that's not you.

    9. Re: It will keep happening by macs4all · · Score: 2

      I've made about $8.8 million USD off of my Android-only game over the last 5 years.

      You're a moron.

      Not a moron; but from what I have read here and other places, Android users really don't like paying for Apps. So if you're one of the "lucky" ones (not disparaging your talent!), then I honestly say "Good for You! Rock It!!!"

    10. Re:It will keep happening by Anonymous Coward · · Score: 0

      How much you are making money?

    11. Re:It will keep happening by Big+Hairy+Ian · · Score: 1

      Proof if proof were needed that Apple is closer to Scientology than a business :|

      --

      Build a Man a Fire, and He'll Be Warm for a Day. Set a Man on Fire, and He'll Be Warm for the Rest of His Life.

    12. Re:It will keep happening by Anonymous Coward · · Score: 0

      I assume you haven't watched any of the WWDC Keynotes. I think the 2016 one mentioned over 50 BILLION DOLLARS (!!!) so far paid to Developers from App Store "Royalties".

      Which means each of the 13 million developers has earned on average less than 4000 dollars. Whoopee! Making the simplified and extremely incorrect assumption that they have all been members for the full eight years that the store has been open, we get a whopping average of about $500 a year. Double whoopee!

    13. Re:It will keep happening by macs4all · · Score: 1

      How much you are making money?

      Nothing from Apps; but that's my own damned fault!

    14. Re: It will keep happening by tlhIngan · · Score: 1

      Not a moron; but from what I have read here and other places, Android users really don't like paying for Apps. So if you're one of the "lucky" ones (not disparaging your talent!), then I honestly say "Good for You! Rock It!!!"

      Just because Android users don't like paying for apps doesn't mean you can't make money on Android apps. The #1 way to do so on Android is to rape and pillage the user's information and sell ads. And on Android, this is a perfectly valid and workable business model - probably the recommended business model for Android. You can make more money this way than by selling your app, even.

      Then there's the freemium thing as well.

      If you're narrowly going to sell apps the traditional way, yes, iOS works great for that. But not on Android where users prefer you sell their information and give away the app.

    15. Re: It will keep happening by macs4all · · Score: 1

      If you're narrowly going to sell apps the traditional way, yes, iOS works great for that. But not on Android where users prefer you sell their information and give away the app.

      Interesting that Android users are SO accustomed to being "Raped and Pillaged" (YOUR words!), that they don't give it a second thought; while on iOS, Apple just CLOSED-DOWN the "iAd" targeted-ads program a couple of months ago, because it was a dismal failure.

      To be sure, there are PLENTY of "In-App Purchases" and "Freemium" Apps on iOS (and I just read that Apple itself is predicting that, and "subscriptions" as the next major growth area in terms of iOS App-revenue); but I am also QUITE sure that nearly all iOS users would be APPALLED if their User Info was being sold/used in that fashion.

    16. Re:It will keep happening by david_thornley · · Score: 1

      I'd bet that the large majority of App Store developers don't make a profit on their apps, and some cash in big time. Developing iOS apps doesn't mean you get an almost negligible amount of money a year, it means you have a shot at making some real money.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
    17. Re:It will keep happening by Anonymous Coward · · Score: 0

      So in other words you don't know much about the app business (besides that 50 billion number) but still felt the need to make a comment implying that winning the app compo is a matter of skill instead of say, resources or luck?

  19. Bogones should be under review. by Anonymous Coward · · Score: 0

    Its the same with paypal. You can get a mail saying the same stuff and you are out for good. Even your wife and kids get booted there. If someone sets themselfe in such a leading market possition they really should ve anwserable to someone. Being stonewalled and booted out is just the worst thing that can happend and you ha e no chance to explain or try to sort out what happend.

    1. Re:Bogones should be under review. by Anonymous Coward · · Score: 0

      eBay can and does this as well. I'll know several people who ran businesses on eBay destroyed by getting randomly banned or long suspensions with little explanation.

  20. If he didn't manipulate the reviews... by mark-t · · Score: 4, Interesting

    ... then assuming they are not wrong about evidence of app store review manipulation, it must be possible for independant parties to create such an appearance, and a less than ethical person could potentially use such measures to sabotage the apps of his competitors, since Apple's decision is final, and there is no appeal process.

    1. Re:If he didn't manipulate the reviews... by Anonymous Coward · · Score: 0

      Looking for "Dash" for iOS I see a "Dash - Smarter Driving, Every Day " by "Dash Labs, Inc". I'm going to guess that the new corporate account name is too close to Dash Labs, Inc and got shut down as possible attempt to game the system by having a name that is close to another app/developer.

  21. What about the others? by Anonymous Coward · · Score: 0

    What about all the devs booted who didn't get their situation onto Slashdot or the tech media?

    Seems wrong that if Apples algorithms screw up then your ability to earn a living disappears. Too much control, its an Apple disease.

  22. Re:Did it make Apple's developer docs usable again by cdrudge · · Score: 3, Funny

    Did it make Apple's developer docs usable again?

    There used to be an app for that!

  23. No surprise by Anonymous Coward · · Score: 0

    This can happen to anyone on a centrally controlled registry where arbitrary exclusion decisions can be done anytime. Luckily for the developers they could still offer the macOS version for download on the free Web.

  24. Conspiracy Theory by Anonymous Coward · · Score: 0

    Couldn't a competitor to Dash manipulate the reviews to make it look like Dash was guilty of manipulating its reviews.
    The mind bogles.
    And was Dash one of the Gun men on the grassy knoll at the Kennedy assassination.

  25. Re:Did it make Apple's developer docs usable again by TechyImmigrant · · Score: 4, Informative

    >I'm not sure what the Dash app does or how it works

    It is an application that lets you easily pull in documentation for hundreds of libraries and languages for offline reading and searching.
    I find it immensely useful. I use it to keep the docs for for pretty much anything I have ever used (languages, libraries, tools). Pulling the documentation in is a case of typing in the name and clicking on the thing you want.

    I comes into its own if you travel on planes and find that an ideal time to do some uninterrupted programming.

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  26. Re:Did it make Apple's developer docs usable again by Anonymous Coward · · Score: 0

    Preparations for the landing of Mothership....

  27. good news! by Anonymous Coward · · Score: 0

    Good news! It is still available in the debian repos:

    $ apt-get install dash

  28. Developing for Apple sucks by pak9rabid · · Score: 2, Insightful

    Developing for Apple is increasingly becoming a pain in the ass. Between their draconian App Store policies and busted-ass development tools (Xcode 8 & Swift 3), I'm seriously considering moving to Android for future mobile projects...

  29. Re:Do review manipulations really matter much anym by ShaunC · · Score: 1

    So would you call that a joe job or a Steve Job?

    --
    Thanks to the War on Drugs, it's easier to buy meth than it is to buy cold medicine!
  30. Kicked from a walled garden.. by Chas · · Score: 4, Insightful

    This is what you get for playing in the walled garden.

    If the garden's owner decides you're done, poof, you're standing at the gate and they're telling you to fuck off and go away.

    It can be for any reason or no reason.

    Of COURSE Apple has their reasons. But do you expect them to truly be HONEST about it?
    Basically two scenarios here.

    First, Apple's decided they dislike the tech/functionality this app is using/exposing. So they're killing it with fire as an unsubtle message to other app devs to Do Not Do This.

    Second, Apple's decided they like the tech/functionality this app is using/exposing. So they're killing it with fire so that, down the road, they can create an app of their own, with similar functionality and claim to have invented it.

    Either way, Apple fuck-yous an independent developer.

    --


    Chas - The one, the only.
    THANK GOD!!!
    1. Re:Kicked from a walled garden.. by david_thornley · · Score: 1

      You left out the scenario where the developer does something that's against Apple policy, and the developer should have known better. I'd suspect that's the majority of apps being pulled, along with developers not renewing their memberships.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
  31. Highlighting the .com Authoritarian Mindset by Anonymous Coward · · Score: 0

    The permanence of a decision and lack of review is too damn common, from Apple to even the likes of Care.com

    1. Re: Highlighting the .com Authoritarian Mindset by Anonymous Coward · · Score: 0

      Why do you think people call them dot-commies?

  32. Apple was embarrassed by Dash and responded by Anonymous Coward · · Score: 0

    .. the way it usually does, like a petulant child. Dash totally embarrasses the Apple dev docs and so cannot be allowed to live. Lying about it also par for the course with Apple.
     

  33. Re:Did it make Apple's developer docs usable again by dgatwood · · Score: 2

    With my cynic hat on, I have the sudden urge to start a betting pool on how many months it will be before Apple releases an offline doc viewer app.

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

  34. Re:Do review manipulations really matter much anym by Swave+An+deBwoner · · Score: 1

    Well it sounds like there was a manual component to their process, so I guess it would be called a ... oh, nevermind.

  35. Re:Did it make Apple's developer docs usable again by hcs_$reboot · · Score: 1

    it really feels like Apple has become actively antagonistic towards developers. What the heck is going on over there in Cupertino?

    Never attribute to malice that which is adequately explained by incompetence.

    --
    Slashdot, fix the reply notifications... You won't get away with it...
  36. Re:Do review manipulations really matter much anym by GNious · · Score: 1

    Those "gett 1000 folovers, just 5.99" services can start making a new offer to produce clearly-false reviews? :)

  37. Re:Did it make Apple's developer docs usable again by Anonymous Coward · · Score: 0

    I hate this oft-reeated axiom so much. It is glib and nonsencical. The simple truth, is that often things are malicious.

  38. Apple by ledow · · Score: 3, Informative

    I've just spent four days on the phone with Apple.

    I work for a school.

    We have iPads. Lots of iPads.

    We were blocked by their automated system for reasons unknown, so we couldn't create iTunes accounts, given that it's a few weeks into term this is our device roll-out period.

    Four people from Apple, from four countries, and four days later, I was still no closer. I'd been told I needed to sign up for Beta/Preview services in order for it to work now, then that the school wasn't eligible for that exact service, then we were but I had to provide contacts of the IT Manager (me!). When I did, they then refused it because I hadn't included a verification contact. Did the verification contact need to be anyone higher? Oh, no, I was perfectly capable of signing the forms necessary - I just needed a random employee. So I added the cleaner. Yep, they then accepted it.

    It was then discovered that that WASN'T the problem at all. Four days of shouting, I got one guy who "would lift the restriction on our domain for 30 days". Great. What about the rest of the year? No, they can't do that at all, ever, for anyone. Agreed to at least get it working for now - more paperwork. More bullshit. To sign up student iTunes accounts into a school domain for what is quite clearly a government-authorised school in the UK.

    In the end, I'm just preparing my record of the entire farce to pass to senior management. Google have offered us an iPad buy-back scheme where they'll take in our hundreds of iPads and give us Chromebooks instead. Our Chromebook trial was a raging success after the shit that was an iPad rollout and we have nothing but trouble with Apple.

    I told the Apple guy on the phone that they don't care about education, they don't even HAVE an education line you can call in the line (he literally confessed they don't even have a number they can publish for that team), and when you call on the published numbers, it takes FOUR DAYS to get through to the guy who can actually do the bare fucking minimum of what you need to do and nothing else. He was utterly powerless and useless, there's no escalation and no customer service that I can see at all.

    I told him I needed something longer-term if I'm going to plan deployments like this. He said he wasn't able to commit to anything like that. Game over.

    I wouldn't mind but I inherited the iPad deployment and we have very expensive MDM and Mac servers and everything you need. And yet all we EVER get from them is hassle and people on support lines that know nothing and can do nothing. I would never have chosen them.

    Hell, their Apple School Manager "preview" (i.e. Beta) that they forced me onto - you can't even create users that can download a free app. You can't customise the user types. You can't even turn the users off (it takes 30 days for a user you "deactivate" using that to disappear, and in that time nobody can create another with their same email). And their "student" user cannot download apps - not even the approved MDM apps that push the paid-for apps. It basically is incompatible with any third-party MDM, so it's useless.

    Apple way or the fucking highway, and no care for anything slightly different to what they TELL you you will have.

    I've honestly had enough of them to NEVER voluntarily deal with them ever again, and I was never too pleased with them in the first place.

    1. Re:Apple by Bad+Ad · · Score: 2

      When I did my Apple certifications, I was told about this. Basically its to stop people bulk creating iTunes accounts, education are supposed to get in touch with Apple and get their IP whitelisted for 30 days when you are enrolling new students.

      The other work around was apparently to go to an Apple store, they are all whitelisted for obvious reasons.

    2. Re:Apple by ledow · · Score: 1

      Yeah, because schools ONLY sign up students in a 30-day window during the year.

      It's shit, is what it is. And no educationally-focused company would DREAM of doing it.

    3. Re:Apple by Bad+Ad · · Score: 1

      I cant remember off the top of my head how many you are allowed to create (or if we were even told) - but theres a "so many per hour/day" rule in place. So "normal" usage should lock you out, but enrollment days etc would.

      I dont work in IT (and always hated Macs/OSX) - so dont take the fact I did the courses and got certified as anything other than I had to do it (for my previous job). But you are quite right, they dont take it seriously - we had a whole bit on how we should have an iTunes enrollment day to get around the problem (so shifting the issue to IT depts, rather than Apple).

    4. Re:Apple by ledow · · Score: 1

      Five. Per. Day.

      But I appreciate your honesty.

  39. Never allow someone to post review from your LAN? by Anonymous Coward · · Score: 0

    Show a friend the tool you work
    He installs it from store
    Likes it
    reviews it.
    --
    Tool gets pulled from store!

    Win!

  40. Re:Do review manipulations really matter much anym by Anonymous Coward · · Score: 0

    If the system was a stupid as you, any competitor could removed rival products with ease. Try engaging your brain before spouting childish rubbish.

  41. Re:Did it make Apple's developer docs usable again by jeremyp · · Score: 1

    I think Dash was driven by the terrible interface to the API documentation that is in Xcode. In particular, the search function sucked donkey balls.

    Dash is an app that provides a far better interface to the Apple developer documentation than Apple does. They've also expanded it so that many other documentation sets are available and you can do searches across doc sets. So, for instance, I have the Xcode, Swift and Objective-C documentation. I also have the Java 8 API, bash, vim, Python etc etc etc documentation.

    Dash is one of the most popular apps amongst developers of Mac OS and iOS software. I can't imagine the suspension will be allowed to continue for long.

    --
    All I want is a secure system where it's easy to do anything I want. Is that too much to ask ~~ Randall Munroe
  42. Reviews? Who cares! by cvdwl · · Score: 1

    Who pays any attention to the reviews anyhow? Unless they're extremely low, I get most of my info off sites (iTunes Store OR Google Pay), then just check to see the app hasn't been absolutely panned. And I routinely hit the cancel button when bothered for a review.

    When nominally essential apps (e.g. Facebook, etc.) are hitting 3-4, but everyone has them, that should tell you something.

    --
    ... grumble, grumble, grumble, mutter, mutter, Millenium... Hand... Shrimp, I tol' 'em, I tol' 'em.
  43. Re:Do review manipulations really matter much anym by Anonymous Coward · · Score: 0

    If the system was a stupid as you, any competitor could removed rival products with ease. Try engaging your brain before spouting childish rubbish.

    Oh, the irony....

  44. Also Removed by Anonymous Coward · · Score: 0

    Also removed from the Apple App Store:

    Mrs. Dash
    Daesh
    Slash (the musician) /.
    The OSX Trashcan

  45. Re:Do review manipulations really matter much anym by Anonymous Coward · · Score: 0

    I get the hard line. What I don't get is the secrecy from Apple. They should at least give the guy the complete report of what he is alleged to have done.

  46. Pulling DASH by Residentcur · · Score: 1

    That Apple walled garden sometimes appears to be populated only with thorns and nettles, with watchful guards positioned in towers at every corner. Ugh.

  47. Kafka by sjames · · Score: 1

    Kafka covered this well.