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Why Your Devices Are Probably Eroding Your Productivity (kqed.org)

University of California, San Francisco neuroscientist Adam Gazzaley and California State University, Dominguez Hills professor emeritus Larry Rosen explain in their book "The Distracted Mind: Ancient Brains in a High Tech World" why people have trouble multitasking, and specifically why one's productivity output is lowered when keeping up with emails, for example. Lesley McClurg writes via KQED Science: When you engage in one task at a time, the prefrontal cortex works in harmony with other parts of the brain, but when you toss in another task it forces the left and right sides of the brain to work independently. The process of splitting our attention usually leads to mistakes. In other words, each time our eyes glance away from our computer monitor to sneak a peak at a text message, the brain takes in new information, which reduces our primary focus. We think the mind can juggle two or three activities successfully at once, but Gazzaley says we woefully overestimate our ability to multitask. In regard to answering emails, McClurg writes: Gazzaley stresses that our tendency to respond immediately to emails and texts hinders high-level thinking. If you're working on a project and you stop to answer an email, the research shows, it will take you nearly a half-hour to get back on task. "When a focused stream of thought is interrupted it needs to be reset," explains Gazzaley. "You can't just press a button and switch back to it. You have to re-engage those thought processes, and recreate all the elements of what you were engaged in. That takes time, and frequently one interruption leads to another." In other words, repetitively switching tasks lowers performance and productivity because your brain can only fully and efficiently focus on one thing at a time. Plus, mounting evidence shows that multitasking could impair the brain's cognitive abilities. Stanford researchers studied the minds of people who regularly engage in several digital communication streams at once. They found that high-tech jugglers struggle to pay attention, recall information, or complete one task at a time. And the habit of multitasking could lower your score on an IQ test, according to researchers at the University of London. The saving grace is that we don't need to ditch technology as "there's a time and place for multitasking," according to Gazzaley. "If you're in the midst of a mundane task that just has to get done, it's probably not detrimental to have your phone nearby or a bunch of tabs open. The distractions may reduce boredom and help you stay engaged. But if you're finishing a business plan, or a high-level writing project, then it's a good idea to set yourself up to stay focused."

21 of 99 comments (clear)

  1. TL;DR by Anonymous Coward · · Score: 3, Insightful

    "People can't multitask" because reasons.

    1. Re:TL;DR by gl4ss · · Score: 2

      well, people _can_ multitask.

      paying attention to multiple people at the same time, now that's a problem. project management software that _automates_ pestering of the people who are supposed to be working isn't really that big of a help either...

      --
      world was created 5 seconds before this post as it is.
    2. Re:TL;DR by drinkypoo · · Score: 3, Insightful

      Or is that just me?

      It's not just you. Science says that women are better at multitasking than men, but they're still shit at it. We all are. We have to context switch as surely as does a processor.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    3. Re:TL;DR by zifn4b · · Score: 4, Insightful

      "People can't multitask" because reasons.

      Sudden burst of common sense here. I find it amusing that even Fortune 500 companies can't seem to figure this out. First of all, the level of noise in a corporation in all kinds of forms like corporate email, meetings, etc. is pretty bad. What's worse is that lack of workflow management. All the time, I find myself working on a task only to be interrupted to work on a "this just in and on fire" task only to be interrupted to work on a "this just in and on fire" task ad infinitum.

      Let me break this down. Person P starts working on task A only to be interrupted to focus on task B only to be interrupted to focus on task C only to be interrupted to work on task D. Assuming this pattern doesn't go on at the same rate of speed infinitely thus allowing the completion of the task at the top of the stack, eventually what it looks like is this:

      Task D completes
      [pop]
      Resume Task C and recall context
      Complete Task C
      [pop]
      Resume Task B and recall context
      Complete Task B
      [pop]
      Resume Task A and recall context
      Complete Task A
      [pop]
      [empty stack, find new task]

      If only corporations new how much productivity was lost at the Resume Task X and recall context step. But you know, keep whipping us for being slackers. The other thing executives don't seem to comprehend is if the deluge of new "on fire" tasks keeps coming in interrupting the one before it, absolutely ZERO work gets done because all the work is half done. This is why LEAN has a concept of waste and work in progress limits. It really works C suite if you could be bothered to read an actual book instead of thinking you already know everything.

      --
      We'll make great pets
  2. Welcome distraction by Archfeld · · Score: 3, Interesting

    I find that after a couple of hours at a task I welcome a break whether it be to grab a cup of hot chocolate, I don't drink coffee, chat with a colleague, answer the phone or check the email's, or glance at Amazon, or https://soylentnews.org/ , or even this place.

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
    1. Re:Welcome distraction by pr0fessor · · Score: 3, Insightful

      I have no problem multi-tasking so long as they are simple tasks and not problem solving... Some times I need to distract myself from a difficult problem making coffee, a snack, or whatever thoughtless diversion... email though is too much of a diversion since at least some of it actually important.

    2. Re:Welcome distraction by ShanghaiBill · · Score: 5, Funny

      ... email though is too much of a diversion since at least some of it actually important.

      An obvious solution is to use a reverse spam-filter to ensure that you only see the unimportant messages.

    3. Re:Welcome distraction by gl4ss · · Score: 2

      I find that after a couple of hours at a task I welcome a break whether it be to grab a cup of hot chocolate, I don't drink coffee, chat with a colleague, answer the phone or check the email's, or glance at Amazon, or https://soylentnews.org/ , or even this place.

      Switch that to receiving a query is it done yet every 15 minutes, a request for a conference call every 1 hour and some technical query every 30 minutes.

      And 15 automatic daily messages from project management software!

      --
      world was created 5 seconds before this post as it is.
    4. Re:Welcome distraction by l0n3s0m3phr34k · · Score: 2

      I find eat a soylent energy bar always provides a break a few hours later...

    5. Re:Welcome distraction by I'm+New+Around+Here · · Score: 3, Informative

      Sounds like working in the repair room at a national computer store chain (that is now out of business).

      "Fix those 15 computers, while answering the phone every five minutes for people checking if their computer is done yet, let every customer on the sales floor stop you to ask what's on sale while you are trying to get a part for one of those 15 computers, and keep full notes on each work order's progress using the online forms written in ASCII ten years earlier."

      Surprisingly, I increased my work output several percent just by buying my own tape gun. No more having to find where the overnight stock crew left them, to be able to tape the work orders to the finished computers.

      --
      If you think I voted for Trump because of this post, you're wrong. I voted for Dr. Jill Stein of the Green Party. Again.
    6. Re:Welcome distraction by RabidReindeer · · Score: 2

      "A couple of hours" isn't multi-tasking. After a couple of hours, you should take a break, specifically to allow you to recover, forget the dead-ends and be capable of resuming later with only the best of what you did earlier.

      What business wants as multi-tasking is to be simultaneously writing a business proposal, carrying on a phone conversation, responding to emails and tracking 3 different online text conversations. While re-wiring a network.

  3. Only if you're an idiot by Snotnose · · Score: 2

    I get the flow. I like being in the flow, I get stuff done. When I'm in the flow human contact throws me out, but I can deal with email or text messages.

    I don't have a facebook account, nor a linked in account, nor any other social media. When I'm in the flow I don't use WWW, unless it's to look up the interface to SomeAPII'veNeverUsedBefore(). When I'm in the flow I'm typically taken out of it by some dumass manager who couldn't manage their way to the coffee machine without help, or my CD (on a USB stick) ends and I realize I need to stretch, pee, and get more coffee, in that order. If you don't realize social media fucks up your productivity, you're an idiot. Pure and simple, you're a fucking idiot.

    CSB

    Had a manager some 15 years ago. She was a micro-manager. She couldn't keep track of what anyone was working on at any given time. She would drop into my office to ask the stupidest questions. Finally got her to send email instead of bugging me. She would send me email, then show up in my office as I was replying to it to ask "did you get my email?".

    She was a hella nice woman, bad engineer (we "co-wrote" some Linux device drivers, she sucked at it), and a horrendous manager.

    1. Re:Only if you're an idiot by Anonymous Coward · · Score: 2, Insightful

      Wow, a manager who is manipulative (micro manager) and incompetent at a technical job. How surprising! I suppose next you're going to tell me they stab coworkers in the back, particularly other managers.

      FTFY. Pretty standard for managers, regardless of gender.

  4. Personally I disagree by diesalesmandie · · Score: 5, Insightful

    I find that it is good to take mini breaks to freshen the mind, especially if you are stuck in a "thinking rut". YMMV...

    --
    This is my sig, there are many like it but this one is mine
  5. Human Task Switches Considered Harmful by mmogilvi · · Score: 3, Informative

    The article's links seem to have better real experimental data backing them up, but I still think I prefer reading http://www.joelonsoftware.com/'s 15 year old article "Human Task Switches Considered Harmful". The second half of "Where do These People Get Their (Unoriginal) Ideas?" is also relevant.

    In the last few years he has posted much less often, and when he posts, it is usually only announcing the latest product his company has made, but most of his older "reading list" articles (from the front page) are still excellent.

  6. The zone by MrKaos · · Score: 4, Insightful

    Remember getting in the zone when coding and then that moron would come up to you then talk about their car, lawn or how their daughter was attending a private school and other mundane information I don't want to know.

    They're the people that think multitasking is something more than a bullshit buzzword to be thrown around as a criticism of people who are able to concentrate on the task at hand. I doubt they would feel the same way if they were told to cross a busy road and only look at their phone while they did.

    --
    My ism, it's full of beliefs.
  7. Re:NIGGERS! by davester666 · · Score: 2, Funny

    Trump, really, go get some sleep. You've got to stop posting whatever happens to cross your mind in the middle of the night.

    --
    Sleep your way to a whiter smile...date a dentist!
  8. We're supposed to be surprised? by I'm+New+Around+Here · · Score: 4, Funny

    ...one's productivity output is lowered when keeping up with emails,

    I've known this for years. That's why I rarely check email, and just let it sit in the inbox until the person calls me the following week asking if I got their message.

    --
    If you think I voted for Trump because of this post, you're wrong. I voted for Dr. Jill Stein of the Green Party. Again.
    1. Re:We're supposed to be surprised? by nintendoeats · · Score: 2

      That's a tad aggressive but I completely understand where you are coming from. The way I see it is this: Emailing somebody is a courtesy to both parties. It means that I can fully and properly express what I need to say or ask as concisely as possible and in my own time. The recipient then has the opportunity to do the same provided that I give them reasonable leeway to decide when "in my own time" is. I figure that in most cases 48 hours is generous. In addition, there is a record on both sides which means that both are able to fully appreciate the position of the other.

      I have yet to hear even a poor argument against this line of reasoning and I cannot imagine what one would look like, so long as the disadcantages of the alternatives are considered along side email.

  9. Re:Maybe that is how we are made... by DutchUncle · · Score: 2

    I agree with your core concept, but suggest an adjustment: "in the wilds" the breadth of inputs that matter is narrow and is all part of the purpose at hand. I would compare to the multitasking level of sports activities. A primitive chasing after a hunted animal (comparable to a running football play) requires enough breadth of attention to track the target (receiver/defender), continue running while weaving to avoid stepping on a rock / in a hole, and manipulate a tool or weapon, all of which further the progress of the activity. However, it does NOT involve a phone call from another hunt site asking for details about a hunt for a different kind of animal that occurred months ago, nor does it involve a spreadsheet of plans for hunts in the future.

  10. one track mind by epine · · Score: 2

    My favourite touch is the two giant call-outs in the linked article.

    Few of the sites I read regularly have these any more (meaning since I got good at "inspect element" and custom User CSS overrides; appears I've accumulated 150 of these over the past three years, also used to defeat anything that hovers or slides annoyingly).