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Inside the NYPD's Attempt To Build Community Trust Through Twitter (backchannel.com)

mirandakatz writes: When the NYPD rolled out its Twitter presence a couple years back, it didn't go so smoothly: the @NYPDNews account tweeted a request: 'Do you have a photo with a member of the NYPD? Tweet us & tag it #myNYPD,' and by midnight the same day, more than 70,000 people had responded decrying police brutality. At Backchannel, Susan Crawford looks at the department's attempt to use Twitter to rebuild community trust, noting that while the NYPD has a long ways to go, any opening up of communication is an improvement on the traditionally tight-lipped culture.
They're currently reaching about 10% of the city's population, tweeting pictures of "wanted" suspects and sharing information on recent criminal activity, as the police commissioner describes shifting their mindset from "warrior" to guardian.

59 comments

  1. Here's a start to regain trust by rossz · · Score: 4, Informative

    Stop breaking the laws you are supposed to uphold, you fucks.

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    -- Will program for bandwidth
    1. Re:Here's a start to regain trust by Anonymous Coward · · Score: 2, Interesting

      Stop breaking the laws you are supposed to uphold, you fucks.

      Sure, but you have to realize that institutional cultures do not change overnight.

      There have been big problems with many big-city US police departments, but if they are sincere about "... shifting their mindset from 'warrior' to guardian", that's something that'll unfold over time, not like a light switch.

      The fact is that it sounds like a move in the right direction. The fact is also that it's never going to be perfect, so if you are intend on finding problems, you will always have some to find. But degree matters. One-off isolated things are not comparable to systemic and ubiquitous problems.

    2. Re:Here's a start to regain trust by russotto · · Score: 2

      Sure, but you have to realize that institutional cultures do not change overnight.

      They can change in one direction slowly -- that's the direction towards maximum decay and corruption. Any other change has to be "overnight" or the institutional forces pushing the other way will defeat it.

    3. Re: Here's a start to regain trust by Anonymous Coward · · Score: 0

      Then stop being a criminal

    4. Re:Here's a start to regain trust by Anonymous Coward · · Score: 0

      Why don't you stop committing thought crimes FIRST, you fuck?

    5. Re:Here's a start to regain trust by Anonymous Coward · · Score: 0

      Not to mention the law is already slanted heavily in their favor. All a cop has to do to literally get away with murder is say, "I feared for my life", case closed, all charges dropped. Evidence? it's easy enough to produce with the blue wall of silence and fraternal order of police.

    6. Re:Here's a start to regain trust by AutodidactLabrat · · Score: 1

      Killer Cops don't have to fear the Law.
      Scalia said that until the accused has "surrendered" the killers ARE the law!

    7. Re:Here's a start to regain trust by Anonymous Coward · · Score: 1

      so i guess the sharing of information on "recent criminal activity" doesn't including tattling on themselves.

    8. Re:Here's a start to regain trust by haruchai · · Score: 3, Informative

      Not to mention the law is already slanted heavily in their favor. All a cop has to do to literally get away with murder is say, "I feared for my life", case closed, all charges dropped. Evidence? it's easy enough to produce with the blue wall of silence and fraternal order of police.

      Saying "he grabbed my Taser" is enough. A mistrial was declared for the public execution of Walter Scott by killer cop Michael Slager *despite* video evidence that Scott was running away, quite slowly, when Slager shot him 8 times in the back AND PLANTED HIS TASER next to Scott's body

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      Pain is merely failure leaving the body
    9. Re:Here's a start to regain trust by whoever57 · · Score: 1

      Which group of people is in the best position to "influence" the jury? How many members of the jury need to be "influenced"?

      There was another case where there was video of someone in handcuffs in an interview room being beaten by a policeman, but the policeman was acquitted.

      --
      The real "Libtards" are the Libertarians!
    10. Re:Here's a start to regain trust by FatdogHaiku · · Score: 1

      Sure, but you have to realize that institutional cultures do not change overnight.

      They can change in one direction slowly -- that's the direction towards maximum decay and corruption. Any other change has to be "overnight" or the institutional forces pushing the other way will defeat it.

      The French nobility could not be reached for comment.
      Oh, right...

      --
      You have the right to remain sentient. If you give up the right to remain sentient, you will be elected to public office
    11. Re:Here's a start to regain trust by Anonymous Coward · · Score: 0

      They have reason to believe they may be fearing for their lives if they share that.

    12. Re:Here's a start to regain trust by Lord+Kano · · Score: 1

      We had a Chief here in Pittsburgh who attempted to make that transition and the police union had a vote of No Confidence and forced him to resign.

      The culture is thuggish, brutish and corrupt.

      I don't know how to change it other than federal oversight and sending offenders to prison.

      LK

      --
      "Hi. This is my friend, Jack Shit, and you don't know him." - Lord Kano
    13. Re:Here's a start to regain trust by Cyberax · · Score: 1

      Just one member of the jury is enough in most states.

    14. Re:Here's a start to regain trust by TheRaven64 · · Score: 1

      It's not just that. Police don't just have to be beyond reproach, they have to be seen to be beyond reproach. A police force can't do its job without the consent and assistance of the general population and that assistance only comes when the police are trusted. They need to jump on anything that erodes that trust: corrupt police officers need to suffer harsh penalties and be disavowed by the establishment.

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      I am TheRaven on Soylent News
    15. Re:Here's a start to regain trust by dcw3 · · Score: 1

      Just my suspicion... Most of the officers are former military police. I doubt many have gotten the military mindset out of their systems, and realize that the civilian population isn't the enemy. As a vet myself, I remember that the people who scored the lowest on the ASVAB exam became cooks and military police. And so now you've got some of the dullest knives in the drawer as LEOs. At a minimum, some training needs to be done...but then, I don't know, maybe it is already.

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      Just another day in Paradise
  2. Wear the cameras by Anonymous Coward · · Score: 2, Insightful

    It would be easier to trust them if they'd just wear the damn body cameras.

    1. Re:Wear the cameras by Actually,+I+do+RTFA · · Score: 1

      Please outline how turning a cop into a cameraman who has to respond to FOIA requests doesn't become an invasion of my privacy whenever I interact with one.

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    2. Re:Wear the cameras by drinkypoo · · Score: 1

      Please outline how turning a cop into a cameraman who has to respond to FOIA requests doesn't become an invasion of my privacy whenever I interact with one.

      The requests can be denied if they will interfere with your privacy, of course. Ask a hard one.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    3. Re:Wear the cameras by Immerman · · Score: 1

      That's a great theory - but as I understand it legal precedence is tending to lean the other way. We need to get appropriate exceptions to the FOIA encoded in law for that to be a valid assumption. And we need to make sure the exception is narrow enough that it doesn't interfere with the ability to acquire that video as evidence against officers.

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      --- Most topics have many sides worth arguing, allow me to take one opposite you.
    4. Re:Wear the cameras by drinkypoo · · Score: 1

      We need to get appropriate exceptions to the FOIA encoded in law for that to be a valid assumption.

      What we need is one unifying federal law to handle this, because this is a basic issue of freedom. The law needs both to mandate the use of the body cameras, and also set standards for when FOIA requests should be denied and how the appeals process should work. However, I'm afraid that transparency is more important than your privacy, so part of the law should be that all requests are processed in the order in which they are received, and that any request open longer than ninety days should be automatically approved.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    5. Re:Wear the cameras by UnknownSoldier · · Score: 2

      Consider the alternative.

      There is NOTHING to keep the cops accountable when there is no camera.

      At least the video can be used to prove the cop was doing what he was supposed to be doing.

      The alternative of no camera is far worse.

    6. Re:Wear the cameras by Coren22 · · Score: 1

      You mean like these?

      http://www.foiadvocates.com/ex...

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      APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
    7. Re:Wear the cameras by drinkypoo · · Score: 1

      I don't know if any of those standards would adequately address the particular issues surrounding police camera footage; none of them were intended to do so.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  3. Keep your friends close by Anonymous Coward · · Score: 1

    And your enemies closer.

    Here's another one:
    The enemy of my enemy is my friend.

    Become friends with a cop, expect to be spied upon.

  4. 70,000 responses by Archfeld · · Score: 1

    That is more contacts than the NYPD has had with the public in 5 years or more. Probably 75% of those responses came from jackasses in that had never been to NY or ever even had contact with the NYPD. Not to try and excuse the BAD cops but people who decry the viciousness of police based solely on some hugely biased news media coverage, are like professional protestors shipped in from wherever to boost numbers and cause trouble in order to garner additional media attention.

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    errr....umm...*whooosh* *whoosh* Is this thing on ?
    1. Re:70,000 responses by Bite+The+Pillow · · Score: 2

      70,000 contacts, over 5 years, for a police force with 34,000 uniformed officers? That's two contacts per officer. For 5 years.

      Want to try your comment again using your brain this time?

    2. Re: 70,000 responses by Anonymous Coward · · Score: 5, Insightful

      You haven't been paying attention at all. This has been going on since African Americans were granted rights as people.

      A good Red foxx joke I saw from the 70s citcom Sanford and son.

      Lamont: "Pop, did you know heart disease is the #1 killer of black men"

      Fred: "Really? I thought it was cops."

      That was in the 70s and African Americans all over America still feel the same way. It's sad, but it's true. And it's going to take a long time to earn back that trust. Especially given that cops are still killing unarmed black men at an alarming rate.

    3. Re:70,000 responses by haruchai · · Score: 2

      Jeez, you're making we old Slashdotters look bad.
      Just the department's own stop-and-frisk data show how very, very, very wrong you are.

      http://www.nyclu.org/content/s...

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      Pain is merely failure leaving the body
    4. Re: 70,000 responses by skam240 · · Score: 0

      Not a fan if AC comments but extremely culturally insightful. Mod up please.

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    5. Re: 70,000 responses by Anonymous Coward · · Score: 0

      You won’t believe what the number one killer of black Americans is.

      It isn’t heart disease, it isn’t cancer, it isn’t homicide and it isn’t motor vehicle accidents.

      In fact, the number one killer of black Americans is abortion.

    6. Re:70,000 responses by beastofburdon · · Score: 1

      It's no use. Those that worship their oppressors can never believe that they can do wrong.

  5. Stop randomly searching minorities. by Anonymous Coward · · Score: 1

    Want to build community trust? Stop treating the community like criminals and start respecting their constitutional rights.

    1. Re:Stop randomly searching minorities. by Anonymous Coward · · Score: 0

      It is not white America's problem that minorities are a blight on our once healthy, functional, integrated white communities. I understand that it may offend your liberal 'sensibilities', but Stop and Frisk worked. It should be implemented in all densely populated minority areas moving forward, as a precursor to deportations.

    2. Re:Stop randomly searching minorities. by zugmeister · · Score: 1

      The world is made up of shades of grey.
      Cops need to start respecting the people and their rights again. The average person is not a (serious) criminal* so stop treating us as such. Police are supposed to serve the public. Demanding we respect you when you act like thugs is not a good approach.
      Some minority communities have enormous problems. Black communities seem to produce way too many criminals and they keep murdering each other. Ignoring these problems is not resolving them.
      It's possible we all need to get our shit together.

      * Completely unrelated problem, nobody actually knows all the laws.

    3. Re: Stop randomly searching minorities. by Anonymous Coward · · Score: 0

      But when the community includes a large number of people statistically likely to be drug dealers, the police are dealing with criminals on average. Move all the blacks to New Jersey for a couple of weeks and watch how quickly NYPD behavior improves.

    4. Re:Stop randomly searching minorities. by BlueStrat · · Score: 2

      * Completely unrelated problem, nobody actually knows all the laws.

      That's a major problem with the US legal system. There are so many laws on the books that even when they spent millions of dollars and many months trying to catalogue and count Federal laws, they couldn't count them all.

      That's very dangerous for a supposedly free and open society. It allows police to arrest anyone as it's almost certain that some law can be found to have been broken. Often police outright ignore the laws, like the right of people to audio-record/photograph/video-record police. Most departments have informed their officers that being video or audio recorded and/or photographed is not against the law but they still arrest people, harass/bully them, and even assault them and destroy recording equipment on a regular basis and receive little or no meaningful consequences for their crimes.

      The other fairly recent phenomenon that drives distrust and hatred of police is this priority of "going home tonight" above anything else. It leads officers to shoot first and ask questions later because "officer safety" is priority #1.

      The job of police is to protect and serve. They cannot do either if they put their safety above anything else including innocent lives. It turns any encounter with police into a potentially deadly (for the citizen) situation. It changes police into a paramilitary occupation and pacification force, especially when they kit-out like they're going door-to-door clearing buildings in downtown Mosul, complete with armored vehicles and grenades. Talking to former military, I've been told that combat soldiers in Iraq and Afghanistan have stricter Rules Of Engagement than US police officers.

      Psychologically it tends to mold the officers' view of civilians into "the enemy".

      If the government really wants to improve police/citizen relations, these and other serious problems must be effectively addressed.

      Strat

      --
      Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
    5. Re:Stop randomly searching minorities. by AHuxley · · Score: 0

      AC that gets kind of hard to fund. Most nations that tried to focus on everyone really had to build up huge mil troop and police numbers.
      The French in Algeria and what was Vietnam, France now, 1970-80's South Africa.
      Where to get a vast number of experts to start search everyone? Use the mil as a wider example?
      Searching the majority of a population all the time gets really expensive and allows criminal groups to quickly adjust easy weaknesses given the huge spread of police.
      Real papers and nothing to find will always allow interesting people to pass most fixed mil checkpoints given rush hour traffic flows. Try searching many random cars, vans, trucks for a hidden compartment or cash? Road transport would stop for hours each morning and night.
      Troops out of uniform from all over the nation don't make good local undercover cops who need very local accents and ever evolving criminal jargon and slang.
      Most get thanked for their service as they are so easy to spot with hair cuts and mannerisms. A gym lifestyle trying to blend in with a move average inner city sedentary look is hard to work with.
      The SAS did well in small expert teams in 1970-80's Ireland given expert support in local clothing, with local hair cuts, in local vans and cars, as long as accents could stay hidden. But that was for very unique tasks.
      Troops in uniform are easy to avoid once set patrol areas are mapped.
      Better to map the city areas with huge issues and flood the streets with smart, local police who can then focus all their efforts on criminals and the areas that shelter them.
      Decades of really great intelligence can quickly be mapped down to the street level and allow local police experts to find vast areas of local crime.
      Wages and over time won't find much on average in traditional low crime areas. Tracking a person who often enters a high crime area from a low crime area might.
      Focus funds on criminals and crime goes down. Spend funds on low crime areas and thats needed funding lost to areas with very high crime rates.
      The US is much smarter in its city policing and has not allowed the vast formation of the EU's epic failed no go areas.
      No-go area
      https://en.wikipedia.org/wiki/...

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      Domestic spying is now "Benign Information Gathering"
    6. Re: Stop randomly searching minorities. by Anonymous Coward · · Score: 0

      The NYPD's own Stop-and-Frisk Data disagrees with you.

      The best part is the "completely innocent". Even presuming a large number of criminals doing the simplest of possible crimes (jaywalking) are stopped, and they still manage to be unable to push charges ~82-90% of the time. Since it sounds like the data is from the first report, before most trivial charges like that would be dropped, it's not even one of those "well they decided to drop the charges later so they really DID do something". It's simply that the NYPD's attempts to build community "trust" have been heavily reliant upon groin groping black and latino men. They're the TSA of police.

    7. Re:Stop randomly searching minorities. by fafalone · · Score: 2

      If you think that's a problem, combine it with this: while ignorance of the law is no excuse for a citizen, it absolutely *is* thanks to our courts an excuse for the police. They can detain and search you even if what you're doing is legal but they believe otherwise. There's no consequences for the cop; just an innocent mistake, and you're entitled to no compensation, and anything they find as a consequence of their search is fair game. All thanks to our wonderful enlightened SCOTUS in Heien v. North Carolina where both sides once again joined together to piss on the 4th amendment.

    8. Re:Stop randomly searching minorities. by haruchai · · Score: 1

      "Talking to former military, I've been told that combat soldiers in Iraq and Afghanistan have stricter Rules Of Engagement than US police officers"

      I believe that's correct. Also some PDs don't like former military as they will not readily shoot civilians dead as the police would like.

      Compared to most Euro countries, American cops are woefully undereducated & undertrained unless you consider a frag-them-all videogame mentality as acceptable.

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      Pain is merely failure leaving the body
    9. Re: Stop randomly searching minorities. by haruchai · · Score: 1

      But when the community includes a large number of people statistically likely to be drug dealers, the police are dealing with criminals on average. Move all the blacks to New Jersey for a couple of weeks and watch how quickly NYPD behavior improves.

      Drug usage is statistically much different between white & black people but arrest rates and prosecution have been dramatically different for decades.
      Heroin, opiates, fentanyl, meth, painkillers are cutting a broad swath through white America and nary a fucking word about them having lower IQs, inferior genetics or their deplorable family values.

      --
      Pain is merely failure leaving the body
    10. Re: Stop randomly searching minorities. by haruchai · · Score: 1

      Correction, should read RATES of drug use is statistically NOT much different ........

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      Pain is merely failure leaving the body
    11. Re:Stop randomly searching minorities. by Anonymous Coward · · Score: 0

      It is not white America's problem that minorities are a blight on our once healthy, functional, integrated white communities. I understand that it may offend your liberal 'sensibilities', but Stop and Frisk worked. It should be implemented in all densely populated minority areas moving forward, as a precursor to deportations.

      What's a blight on society is faggots like you and I'll be more than happy to remove you and all your kind from existence.

    12. Re:Stop randomly searching minorities. by Anonymous Coward · · Score: 0

      Judging by your tone, you're probably a Jew, or a self-hating white kid with a mind addled by Jewish liberalism. Which is it, my friend?

    13. Re:Stop randomly searching minorities. by BlueStrat · · Score: 1

      ...unless you consider a frag-them-all videogame mentality as acceptable.

      Well, it's not like some cops have had things like "You're Fucked!" etched into the receiver of their weapon...Oh, wait...

      Strat

      --
      Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
  6. Re: What Needs To Be Done: by Anonymous Coward · · Score: 0

    You are apart of the problem. Ignore all the evidence in your face. Not all black people are criminals.

    How come unarmed white people aren't getting killed as much as unarmed black men? Riddle me that you joker.

  7. Re: What Needs To Be Done: by Anonymous Coward · · Score: 1

    Um, out of all the people getting killed by police, 13% are black, and 63% are white. As for the rest, they don't fit into those two categories.

  8. Re:What Needs To Be Done: by Anonymous Coward · · Score: 0

    So murder is the only way deal with people?
    I always wounder when a person jumps to the opposite extreme in a conversation is this person to stupid for words. it is a fucking pathetic human trait to not be able to see a middle ground or you are a cop who loves shooting people.

  9. Re: What Needs To Be Done: by haruchai · · Score: 1

    You overlooked UNARMED

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    Pain is merely failure leaving the body
  10. Twitter is free, trust is $$$ by Anonymous Coward · · Score: 0

    Want to earn trust, house the homeless, feed the hungry ect. The dividends would be enormous.

  11. It's a common pattern by Actually,+I+do+RTFA · · Score: 1

    The abusive one in a relationship often blames the other for the lack of trust. The NYPD is assuming twitter will fix the problem. As you point out, what will really fix the problem is a tighter ROE. It's strange, since with only a couple of situations (normal/traffic stop/domestic disturbance/responding to armed incident) you could class all possibilities and have prewritten, tested and adhered to ROEs

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    1. Re:It's a common pattern by BlueStrat · · Score: 1

      The NYPD is assuming twitter will fix the problem.

      No, they know damned well twitter won't solve or help anything. It's just something very visible, cheap, and easy to implement to point to and say "hey look, we're trying!" while they go about business as usual. It's pure CYA, nothing more. And as a consequence, more innocent people will die and more police officers will be assassinated and more kids will grow up with one parent having been needlessly killed.

      Strat

      --
      Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
    2. Re:It's a common pattern by haruchai · · Score: 1

      I'll start trusting the NYPD if they publicly embrace Frank Serpico as one of their heroes & role models and award him the Medal of Honor, again, in a proper public ceremony

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      Pain is merely failure leaving the body
  12. Friendenemy by JimSadler · · Score: 1

    There are many people who have been let down by government so severely that they have no trust or sense of community with anyone felt to represent government. lifting up the most deprived citizens would go a long way towards government being accepted by the people. We now know that many innocent people have been and are now locked in jails and prisons. Other people are beaten down or gunned down for little or no reason. Making friends after such things occur is not likely to ever occur. I have seen cops who abused and baited people trying to get them to commit an incident in which they could make an arrest. I am aware that in some cases the cops feel that they will be called back to the scene again and make an arrest according to that prophecy. But showing hate and rudeness to a person rarely will accomplish anything but creating a criminal.

  13. That's not the real issue by MikeRT · · Score: 1

    Stop breaking the laws you are supposed to uphold, you fucks.

    The problem isn't the officers who break the law, but the police commanders that defend them. The majority of people would not care about police breaking the law if there were direct and legal consequences for the officers on a fairly consistent basis. There is a minority that would hate the police even if cops who break the law are consistently held legally accountable just because they believe in collective judgment and demand perfection from other groups that their own could not provide.

    Groups like BLM are part of the problem on police reform. When Castro died, BLM mourned him because he gave refuge to known cop killers. What is even worse, Castro was precisely the sort of leader domestically that is the stuff of BLM nightmares in terms of police brutality. Think stop and frisk over guns and drugs is bad? How about stop and frisk over having extra cans of beans? That literally happens in Cuba all the dang time. The fact that BLM has not be totally marginalized and ridiculed into obscurity by opponents of police brutality because many of them have blinders that make them sympathetic is part of why the movement isn't getting much traction.