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Reddit CEO Steve Huffman: I Screwed Up and I Want Reddit To Trust Me Again (cnbc.com)

The most anxious day of Reddit CEO Steve Huffman's life, he says, was showing up to work on the Monday after Thanksgiving this year. The week before, he had thrown the company into a minor political crisis. From a CNBC report: After weeks being antagonized by the users of Reddit communities like /r/The_Donald and /r/pizzagate, Huffman had covertly edited messages posted by other users that were critical of him, to instead be critical of those communities' leaders. On the latest episode of Recode Decode, hosted by Kara Swisher, Huffman said he conceived this as a prank, "in the spirit of fun." "I figured, I'm just going to mess with these bullies, and I actually have the capability of messing with them, so I'll do so," Huffman said. "I wanted to do something. I didn't do the right thing, but that was my mentality." Huffman says the aftermath of this "prank," users questioning whether their posts had ever been edited without their consent in the past, was "devastating," and that he knows it will take time to rebuild trust within the community. At an all-hands staff meeting on that anxious Monday, he apologized directly to Reddit's staff and said he wanted them all to be proud to work there.

46 of 410 comments (clear)

  1. Only Fixed by Resigning by casings · · Score: 4, Insightful

    There is no coming back from this. Until he decides to leave, trust cannot be rebuilt.

    1. Re:Only Fixed by Resigning by AmiMoJo · · Score: 3, Interesting

      If making relatively minor edits to a few inconsequential posts insulting him, then admitting it and repeatedly apologising and swearing he will never do it again isn't enough, then maybe it's not worth trying to regain the trust of people who feel that way.

      It's the standard Reddit conspiracy theory. Something minor blow out of all proportion. Just like the last several times it's a sure sign that Reddit is dead and everyone is busy signing up for Voat.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    2. Re:Only Fixed by Resigning by iMadeGhostzilla · · Score: 5, Insightful

      It's not minor if you have to wonder with every post if it's going to be altered or hidden or deleted, you'd just take your time elsewhere. E.g. if it were happening here, I wouldn't bother posting.

    3. Re:Only Fixed by Resigning by RogueyWon · · Score: 4, Insightful

      When I started my first "proper" job fresh out of university, my first boss told me:

      "Your reputation can recover from even spectacular incompetence if you look apologetic and keep your head down for a year or two at most. The moment you lose your integrity, it's gone for life."

      Would be a better story if he hadn't been fired and referred to the police a few years later for fiddling money from consultancy contracts.

    4. Re:Only Fixed by Resigning by LeftCoastThinker · · Score: 5, Insightful

      The problem isn't really the editing of a few posts, the problem is the fact that he can, unilaterally, go in and edit other people's posts. It is only a conspiracy theory until it is proven true. The fact that he did this shows that not only could it be done, but it was done, thus, no longer a conspiracy theory, it is proven fact. The motivation and trying to play it off as a joke because he got caught are also telling. The fact that he thought he could do this makes it likely that it was done in the past, but that he/they got away with it. It would be easy to destroy a person's online reputation in this manner. It is the online equivalent of identity theft.

      At a minimum, to restore trust, they need to implement a policy where posts cannot and will not ever be edited by anyone other than the author, and any employee who does will be immediately terminated, regardless of rank. Also implement some software that only allows employees to delete posts, not edit them. Add a method for the software to verify that the post is being edited by the true user and not an employee and if an employee attempts an edit of a post, the original author gets an automated email as well as the entire company describing the infraction along with date, time, ip, user login, original and modified post, etc.

      --
      If you disagree, please post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like
    5. Re:Only Fixed by Resigning by Anonymous Coward · · Score: 3, Insightful

      "every post"?

      You and I are not that special, dude.

      Hey, I remember that one. That's what people used to say when us "conspiracy theorists" said the NSA was spying on every American citizen.

    6. Re:Only Fixed by Resigning by kuzb · · Score: 2

      Reddit isn't different. It's just a larger chamber.

      --
      BeauHD. Worst editor since kdawson.
    7. Re:Only Fixed by Resigning by MyFirstNameIsPaul · · Score: 4, Informative

      The site was founded on fake. They never had integrity, never will.

      --

      I once took an excursion to Reddit, and later HN. Unlimited up/down voting sucks when dealing with a hive-mind.

    8. Re:Only Fixed by Resigning by blind+biker · · Score: 3, Insightful

      It's not minor if you have to wonder with every post if it's going to be altered or hidden or deleted, you'd just take your time elsewhere. E.g. if it were happening here, I wouldn't bother posting.

      It's not even that. The worst thing is that you cannot trust that anything you see someone saying, was actually said by him/her.
      That's a much, much more grave issue than having your post hidden or deleted.

      --
      "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
    9. Re:Only Fixed by Resigning by Archangel+Michael · · Score: 2

      Read how to discredit your rivals. Use "conspiracy" (as in "vast right-wing conspiracy") to explain why what you said/did wasn't what you said/did. Alternatively, when others use "conspiracy" against you (regardless of your involvement in said conspiracy) point out of fucking stupid it is to follow with "those crazy people".

      You can apply this to just about every conspiracy theory out there, if you want to believe ... THERE IS A CONSPIRACY!!!, if you don't its ... THOSE CRAZY PEOPLE.

      Really convenient once you realize you can control the narrative this way.

      BTW, this applies to just about everything "Conspiratorial" ... e.g. ... THE RUSSIANS HACKED OUR ELECTION .... Imagine if Trump lost and was saying this instead of Clinton, I am sure most people's views would change.

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    10. Re:Only Fixed by Resigning by Solandri · · Score: 5, Interesting

      That was my first thought upon reading OP's post too. Huffmann may have actually done the world a favor. He's opened people's eyes to the possibility that this type of behind-the-curtain manipulation can happen; something the tech community has been trying for years without success to warn the general public about with respect to electronic voting machines.

      If we're lucky, this will kick off a wave of forum sites coming up with clever hash systems allowing you to confirm that the message you posted on a forum has not been altered. And the best of these systems could trickle down into a way to confirm that a ballot you cast on an electronic voting machine has not been tampered with.

    11. Re:Only Fixed by Resigning by squiggleslash · · Score: 4, Insightful

      if you have to wonder with every post if it's going to be altered or hidden or deleted

      Indeed on the first of those three (given they've been hiding and deleting posts for the entire time Reddit has existed, to what extent does that weigh on the mind of any Redditor?)

      Now, now many Redditors are actually wondering if their posts are going to be altered? Any?

      The circumstances /u/spez altered posts with were exceptional. It may not have been right to alter them (the correct response would have been to delete them and ban the posters) but no sane person would be expecting their own posts to be similarly altered unless they were in the same ballpark.

      So, no, I'm not worried that /u/spez is about to edit any of my posts. No sane person is - no sane person who isn't accusing him of pedophilia, at any rate.

      --
      You are not alone. This is not normal. None of this is normal.
    12. Re:Only Fixed by Resigning by slashdot_commentator · · Score: 2

      Just curious, why do you think so many gummint officials want Snowden dead since only "conspiracy theorists" believe the NSA actually spies on every American citizen?

      --
      There is no America. There is no democracy. There is only IBM and AT&T and DuPont, Dow, General Electric, and Exxon
    13. Re:Only Fixed by Resigning by slashdot_commentator · · Score: 4, Interesting

      There's no point in pushing for an electronic voting machine when optical machines are superior, because they leave a paper trail. Granted higher costs in managing paper ballots are unavoidable, but I prefer that to an electronically rigged election.

      --
      There is no America. There is no democracy. There is only IBM and AT&T and DuPont, Dow, General Electric, and Exxon
    14. Re:Only Fixed by Resigning by slashdot_commentator · · Score: 2

      You are a fool, or a clever public media spin doctor. No one thinks /u/spez is going to modify their posts. But they are totally aware that government or corporate psy ops departments are capable of modifying or burying their posted speech, in order to manipulate a public consensus. That's why no one believes a corporate product forum when its known they delete negative statements against a product or the company. Tough luck reddit shareholders.

      --
      There is no America. There is no democracy. There is only IBM and AT&T and DuPont, Dow, General Electric, and Exxon
    15. Re:Only Fixed by Resigning by Orgasmatron · · Score: 2

      Not minor edits, and not a prank.

      He did this to a thread linked up by a big newspaper article that drew lots of attention. He specifically edited posts that many people were going to see, and he edited them to make them look like the users of The_Donald hated the mods of The_Donald and thought they were crazy.

      This was not him blowing off steam. This was not a harmless prank. This was a calculated and planned attempt to discredit, divide and slander a large group with political opinions that he doesn't like.

      --
      See that "Preview" button?
    16. Re:Only Fixed by Resigning by yuriklastalov · · Score: 2

      What? If anything the paranoia is spreading. Apparently you haven't seen all the left-leaning conspiritard bullshit everywhere. You know, "Donald Trump is going to put Muslims into internment camps", "Donald Trump is basically Hitler", "Donald Trump is a Russian agent", etc, etc.

      The left likes to scoff at the uneducated idiots on the right with their fake news and conspiracy theories, but a growing number of the "educated liberal elite" are succumbing to the same paranoid thinking as the rednecks they love to hate. You can go right ahead and think your precious college education prevents you from that kind of thinking, but it doesn't. Humans of all sorts take to paranoia and conspiracy theories like a duck to water, it's endemic to human thought.

      So you don't think Global Warming is a Chinese hoax, good for you! Now go right on talking about how the Republicans are evil incarnate and are working to start the American version of the Taliban, how they all (to a man!) hate black people and minorities of all sorts (apparently even those Republicans who are minorities themselves, they do exist), and of course that perennial favorite, the Patriarchy: the vast conspiracy of straight white men who have worked tirelessly to keep women and minorities wriggling in the dirt since the dawn of history.

      I suppose when "reality has a left-wing bias" it's not conspiracy theories anymore, is that it?

  2. Lucky he is CEO. by PlusFiveTroll · · Score: 5, Insightful

    If I did this as an employee, I'd be fired on the spot.

    1. Re:Lucky he is CEO. by AuMatar · · Score: 2

      THis is actively worse coming from the CEO. If a low level admin did this, he'd be fired, the CEO would appologize and they'd think of procedures to prevent it from happening again, and it would blow over failrly quickly. Nobody would mistake it for something the company thought was ok.

      The face that the CEO thought this was a good idea means that their entire company culture is one that accepts this. That destroys trust. We have no reason to believe he won't do it again in the future, or perform other more subtle forms of censorship.

      --
      I still have more fans than freaks. WTF is wrong with you people?
  3. too late by Anonymous Coward · · Score: 2, Informative

    everybody head on over to voat. reddit sucks. reddit's the new digg

  4. Avoid banana republic thinking by magarity · · Score: 4, Insightful

    People who disagree with your political position are not "bullies" that you need to do something like this just because you have the capability. This thinking leads to single party police states.

    1. Re:Avoid banana republic thinking by irving47 · · Score: 5, Informative

      He did this to people calling him a pedophile, not people he discovered that voted the way he didn't want.

      --
      I had a sucky sig.
    2. Re:Avoid banana republic thinking by iMadeGhostzilla · · Score: 2

      That's different. The rules of what happens to your posts are clear and known to all.

    3. Re:Avoid banana republic thinking by ClickOnThis · · Score: 4, Insightful

      My point is that moderators who abuse their power and don't follow moderator guidelines are acting like the "bullies" the OP mentions.

      --
      If it weren't for deadlines, nothing would be late.
    4. Re:Avoid banana republic thinking by penandpaper · · Score: 2

      Your post is still there, intact, and without edits. Even if every moderator trolled your posts to -2 would not change the fact your post will be there, intact, and without edits for anyone curious enough to look. There is a difference between an employee doing this without procedure and oversight that is unknown to users compared to a user moderation system that does not delete or change posts. /. moderation isn't perfect but it doesn't change what you post. I don't get how that type of moderation (it isn't bullying by any measure of the definition) is anywhere near comparable to what reddit (Huffman) did.

      I would mod you troll to for using "bullies" to describe /. moderation too because that is bullshit and you know it.

  5. paying reddit users want Steve Huffman's head by iggymanz · · Score: 4, Insightful

    We paying reddit users want his head on a pike; fire his ass

  6. Re: Glad he did it by murphtall · · Score: 2

    You could care less? Well then, why don't you?

  7. Bring back Pao and all will be forgiven by JoeyRox · · Score: 5, Funny

    Then redditors will realize things aren't so bad and ask him back.

  8. Used Reddit for roughly 7-8 years, my thoughts. by Anonymous Coward · · Score: 4, Interesting

    I stopped going to Reddit a week before this happened. There was a palpable feeling to the website that a lot of views were no longer welcome. What happened to the freedom of speech?

    I really can't say what happened to Reddit but I have some thoughts. If you go to the smaller sub reddits they are great. But anything with a large amount of people becomes ridiculously political. You can't even say anything or have a discussion without someone attempting to force you to find a source for every little thing you say.

    People need to learn how to just talk to each other again. That is where my mind goes.

    Throw all this BS with the people leading reddit into the mix and you're finding people are now realizing the internet has limits. Yeah we can unite behind causes easier but people are still people. Coming up with names like trolls and fake news isn't going to stop people from being people. They talk. They spread information and half the time it isn't accurate. How is that any different then what goes on in most groups at school, work every day?

    1. Re:Used Reddit for roughly 7-8 years, my thoughts. by penandpaper · · Score: 5, Funny

      You can't even say anything or have a discussion without someone attempting to force you to find a source for every little thing you say.

      Citation needed.

  9. Wait, on a free-to-use internet forum? by Overzeetop · · Score: 2

    This isn't some legal filing server, or your email provider. It's a fucking web forum. And one that lets you use it for free. If the CEO if a dick, take your eyeballs and go elsewhere*.

    *Please

    --
    Is it just my observation, or are there way too many stupid people in the world?
  10. The Right Thing by Anonymous Coward · · Score: 4, Insightful

    'The Right Thing' is not to mess with people's speech, even if it disagrees with your political views. This is SOP for the left-leaning these days, and yet they wonder why hillary lost to donald trump of all people.

    Now, you have the right to do whatever you want on your platform, but that doesn't necessarily make it 'The Right Thing' to do. This isn't the first time social media has tried to modify narratives of users.

    0 sympathy.

    1. Re:The Right Thing by Boronx · · Score: 2

      Go to any city council meeting and act a shitlord. See how long your right to free speech keeps them from throwing you out.

  11. "In the spirit of fun" by taustin · · Score: 5, Insightful

    Er, no, dude, it wasn't in the spirit of fun. If it were, you would have seen the criticism of you as being in the spirit of fun. But that criticism was malice, and your response was malicious. It was in the spiriting of being an asshole.

    Apology rejected.

  12. How long will it take to regain trust? by QuietLagoon · · Score: 4, Insightful

    ... and that he knows it will take time to rebuild trust within the community....

    A person's integrity is destroyed in seconds, yet can take years to rebuild. I am not sure he can regain the users' trust in a time period he would like.

  13. Digital signatures by oldmacdonald · · Score: 2

    If you care about what you say on the internet not being changed, use a digital signature.

  14. Privatization of the public square by anthony_greer · · Score: 5, Insightful

    the idea of the first amendment was that anyone can say anything on the public square, but online the "public" square is all privately owned by mostly large companies based in the Sanfrancisco or San Jose region and run by people who are predominately liberal. They are free to run their businesses as they and their shareholders see fit, but with so much of life hapnenning online, where are we supposed to have the "public square" if anyone with differant ideas gets treated badly or labeled "hate speech" or "fake news"?

    If Facebook Twitter, Reddit and other leftist dominated companies run all the communications mediums, how are those who disagree to compete in the arena of ideas?

    1. Re:Privatization of the public square by prisoner-of-enigma · · Score: 4, Insightful

      If Facebook Twitter, Reddit and other leftist dominated companies run all the communications mediums, how are those who disagree to compete in the arena of ideas?

      There's not supposed to be competition in the arena of ideas, didn't you know that? It's supposed to be an infinite echo chamber where all the heads nod up and down at the same time in the same way and nobody ever says anything that challenges anyone's preconceived notions. Those that do must be exiled, ridiculed, and called racist, sexist, homophobic, Islamophobic, xenophobic, arachnophobic, hydrophobic, and anything else derogatory the echo chamber can come up with regardless of whether or not it actually applies. Such is the mentality of the left in political discourse.

      This is nothing new with the left. Go back to the origins with Marx, Lenin, Trotsky, and so forth. Controlling thoughts and implementing groupthink has always been part and parcel of leftist ideology. It preys upon the typical desire to "fit in" and not be left out of a crowd. That's why every leftist government has always sought to ban certain types of speech -- either legally or extra-legally -- as part of its method for retaining power. The USSR did it to great effect for almost a century before it came crashing down. Today's "political correctness" is nothing more than the same ideology repackaged into something more aesthetically pleasing to the masses.

      --
      In the end they will lay their freedom at our feet and say to us, Make us your slaves, but feed us. - Fyodor Dostoyevsky
  15. It's easier if you know there are 3 sets of leaks by Xenographic · · Score: 5, Informative

    The Russian hacker thing is especially bad because I've seen how many people can't comprehend that there are no less than 3 different leaks in play here. Or especially they conflate Hillary's private email server with the DNC leaks. Yes, there probably are some emails common to all the dumps--Podesta certainly emailed Hillary & the DNC and vice versa--but they could not have been obtained all in the same way, as we will see below:

    Hillary's emails

    Allegedly hacked from her home server, but we have no logs of this. She turned over paper copies. Some redacted emails (on paper) were released by the FBI. This has never been fully turned over to the public (or to the people investigating Benghazi). Trump joked that Russia (or whoever) could always release these after the fact, but nobody ever has released them all, including Hillary herself. We have posts by /u/stonetear on Reddit, who was a staffer there, talking about selectively wiping emails in the right time frame. All of this is public evidence that has been seen (and archived) by many people, unless someone wants to claim that /u/Spez edited that in to make Hillary look bad :)

    Podesta's Gmail account

    This was hacked by a very simply spear phishing email. It's DKIM validated by both Hillary & Google's servers, so anyone claiming this is fake can be proven wrong mathematically. Google signs them with the b and bh parameters (body & body hash) so no, it doesn't just cover the headers, but the body too. And no, there is a way to revoke the keys. Go look up the selector in the DKIM header if you know how, both keys are still there as of right now.

    We also have good reason to believe they fell for this, both because we can see the staff saying this is real and because bit.ly has that link being clicked on twice in the relevant time frame as you can see from their stats page for the link: https://bitly.com/1PibSU0+

    That bit.ly link resolves to a .TK URL the lameness filter hates which is obviously fake. You can see it from the previous stats page if you're curious. The TK domain is Tokelau, which a territory of New Zealand, if you were wondering. The phishing email itself claims there were hack attempts from the Ukraine.

    DNC Leaks

    This is alleged to have been leaked by a DNC insider. Wikileaks pointed out the suspicious death of DNC intern Seth Rich who was murdered but not robbed in the middle of the night. They have put up a reward for information on his killer(s). At this time, no one has been identified as the leaker, though there are a lot of stories quoting anonymous insiders claiming circumstantial evidence. There was also the 17 agencies of the USIC (i.e., the Coast Guard & co.) whose director put out a statement saying this was exactly the kind of thing Russia might do, but they did not give any specific evidence therein.

    You can find more discussion about that here: https://www.craigmurray.org.uk/archives/2016/12/cias-absence-conviction/

  16. The best will find great sites by AHuxley · · Score: 2

    Once censorship is allowed who really wants to stay on a managed site?
    Once topics people have put a lot of work into get banned, edited or removed?
    Other really good US sites offer freedom of speech, freedom after speech and the freedom to read a comment later.
    They trust their users, their users ideas, thoughts, words, comments and topics.
    If a site does not like or trust its users to comment maybe the site should just publish the news, topics it likes?

    --
    Domestic spying is now "Benign Information Gathering"
  17. Re:It's easier if you know there are 3 sets of lea by Xenographic · · Score: 2

    That would be great, if not for the fact that Hillary didn't release all of the emails to the FBI to begin with. The FBI only got paper copies after a lot of them were deleted and /u/stonetear (AKA Hillary's IT guy, Paul Combetta) had done whatever he was doing in that infamous post.

    Also, we know now that they use a bunch of aliases that make it hard to tell who is who. Here's a short cheat-sheet of those I happen to know. All of this is easily discovered by reading Wikileaks, so every item is an open secret at this point to anyone who cares to find out. I'm sure I forgot a few so feel free to correct me. This is interesting because sometimes there are subpoenas / FOIA requests that only target specific email addresses or names.

    Hillary Clinton
    hrod
    HRC
    Evergreen

    Chelsea Clinton
    CVC
    Diane Reynolds

    Anthony Wiener
    Carlos Danger

  18. Re:Better me a "has been" vs. you "never was" by Ash-Fox · · Score: 2

    APK Hosts File Engine 9.0++ SR-4 32/64-bit

    Doesn't block the above ad! Absolutely terrible!

    Want more?

    Why don't you include all the negative reviews that you have been keeping in your dossiers of everyone that responds to your ads?

    --
    Change is certain; progress is not obligatory.
  19. He should be fired immediately by samantha · · Score: 2

    Users will not trust Reddit headed by someone that edits their posts "because I can" for any reason whatsoever. This is more than a relatively innocent screwup. This is clear fraud and violation of the fundamental nature of Reddit. FIRE!

  20. Hmm, so who has more facts here? by Xenographic · · Score: 2

    > Everything else you wrote is bullshit conspiracy theory

    Everything else? Not going to be specific, just going to write off everything?

    I said we don't know who killed him and why. Surely you're not actually contradicting that part? Look at the police report, there's just not much there.

    Are you contradicting the part where I said there are security cameras in the area? Here's a nice list of them and maps. You can walk all around Flagler Place & W St. NW and look at them if you want. The linked thread has a picture of each one. Feel free to post your own photos showing the cameras aren't where they are shown to be.

    Now if you're saying the killer(s) were found on camera, contrary to what I said above, well, the only source I can find claiming that is Fox News and there's been nothing public about it since then as far as I know. Should I be taking their word for it? Is that the point you want to argue?

    I can go over DKIM cryptography if you want or pull the keys for you directly from the relevant DNS servers (they're still there... for now). Anyone who tries to tell you they've modified those has apparently hacked both Google and Hillary, or broken DKIM's cryptography. Do you need a lesson in exactly how to pull the keys from the DNS servers? Would you like to look at the RFC? Should we discuss what non-repudiation means and why it's important here?

    But it's probably the Wikileaks thing, right? All I've said is "this is what Wikileaks said and why." I can only really go on what they've said, which is that they don't know who their sources are exactly. This implies that the only way they know a source is gone is that they cannot contact them any longer. There are surely many ways for this to be purely coincidental and I've said as much. But that puts you in the position of not disagreeing with something I said, but something I said someone else said. And they certainly did say what they said, you can go read it on the Wikileaks Twitter account if you wish.

    Perhaps you are you disagreeing with the parts where I said Clinton didn't actually lie? You weren't very specific, you know. I pretty much have to guess here.

    So please identify the specific item(s) you're disagreeing with here. I have specific, public sources that I have linked to. And if you're going to natter on about conspiracies based on "literally no evidence" please actually talk about the evidence I have presented instead of pretending you can't see it. Or make sure you disagree with claims I've actually made, not something someone else said.

    As you may note, my posts above did not say that Clinton did anything to Seth Rich, nor have I alleged any direct evidence thereof, I just pointed out that people, like Wikileaks, have been suspicious, which is demonstrably true however much you hate them for it.

  21. Too Much Authority by KYPackrat · · Score: 3, Interesting

    A few months ago, our CEO lost badge access to our main data center. That was his pride and joy, and now he needs an escort in, because his job doesn't involve any requirement to work inside the room.

    If you are a content provider, you probably need one or two people who are capable of editing any post, so that you can fix problems. However, there is no way that the CEO should have that kind of power. The fact that the CEO can just randomly edit content anywhere on the site, without auditing or accountability means that there is a culture out of control.

  22. Monumental Opsec failure by fearofdecaf · · Score: 2

    There is no legitimate reason the CEO of a company should have administrative access to that data and editing privileges in the first place. Not once you have more than three employees anyhow.

    I'd question why the capacity for an administrator to directly edit all users post data exists in the first place when you already have options to delete or hide the content. If there isn't the function built into the management interface and someone is directly editing the database contents, that's even worse.

    The whole thing reeks of complete dysfuction at an operational level. No CEO should have that kind of access in the first place, let alone after they've demonstrated they can't be trusted not to use it recklessly.