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At Apple, Mac Is Getting Far Less Attention - How It Handled the New MacBook Pro Is a Living Proof (bloomberg.com)

Apple CEO Tim Cook may have assured employees that the company is committed to Mac computers, but people working in the Mac team say the company now pays far less attention to the computer lineup, according to Bloomberg's Mark Gurman, who has been right just about every time with Apple scoops. From his report: Interviews with people familiar with Apple's inner workings reveal that the Mac is getting far less attention than it once did. They say the Mac team has lost clout with the famed industrial design group led by Jony Ive and the company's software team. They also describe a lack of clear direction from senior management, departures of key people working on Mac hardware and technical challenges that have delayed the roll-out of new computers. While the Mac generates about 10 percent of Apple sales, the company can't afford to alienate professional designers and other business customers. After all, they helped fuel Apple's revival in the late 1990s. In a stinging critique, Peter Kirn, founder of a website for music and video creators, wrote: "This is a company with no real vision for what its most creative users actually do with their most advanced machines." If more Mac users switch, the Apple ecosystem will become less sticky -- opening the door to people abandoning higher-value products like the iPhone and iPad. The report also sheds light on battery issues in the new MacBook Pro lineup that many have complained about. From the report: In the run-up to the MacBook Pro's planned debut this year, the new battery failed a key test, according to a person familiar with the situation. Rather than delay the launch and risk missing the crucial holiday shopping season, Apple decided to revert to an older design. The change required roping in engineers from other teams to finish the job, meaning work on other Macs languished, the person said. The new laptop didn't represent a game-changing leap in battery performance, and a software bug misrepresented hours of power remaining. Apple has since removed the meter from the top right-hand corner of the screen.

40 of 230 comments (clear)

  1. laptops sell more by known_coward_69 · · Score: 2

    been like that for years now. Apple would be dumb to delay a MBP launch to work on a product a lot less people are going to buy.

    1. Re:laptops sell more by OzPeter · · Score: 4, Insightful

      been like that for years now. Apple would be dumb to delay a MBP launch to work on a product a lot less people are going to buy.

      And in case you haven't noticed, Apple also seems to be doing all it can to kill off their laptops as well. Reduced ports, non-upgradeable, crummy keyboards. And that's not even to start on the touch bar which removes physical keys from the keyboards of high end users - the one most likely to want to use physical keys.

      And as other people have pointed out, the Mac Mini seems absent from Tim's prognostications.

      All in all Apple is going downhill fast*

      * Says me with a MacBook Pro, iMac, iPad, Mac Mini, iPod x2

      --
      I am Slashdot. Are you Slashdot as well?
    2. Re:laptops sell more by Penguinisto · · Score: 4, Interesting

      I dunno... it certainly seems that way, especially when you consider that Macs (or rather, OSX-running stuff) represent what, 10-20% of their revenue nowadays, when compared to iPads and etc?

      But then, if you look at the population at large, we're seeing a somewhat similar trend.

      You and I (and anyone who loves to tinker with stuff) are decrying the lack of ports, lack of upgradeability, etc... meanwhile, Joe Sixpack never bothers to do much more than occasionally up the RAM on his laptop, his wife dumped her laptop for an iPad/tablet years ago, and a *huge* percentage of folks do nearly everything on their smartphones nowadays.

      Port usage is different too among most consumers - most folks have long ago begun switching to bluetooth and wifi to connect stuff. Printers nowadays are wifi-connected, so what's the point of having a dedicated printer cable port? Geek sticks? Okay, we'll still need a USB port.. but that's about it. Camera/SD cards? USB adapter, as always, or just use the USB cable, or...

      Makes perfect sense to the average consumer, who doesn't have a lot of use for the holes in their laptop, and isn't going to bother with upgrades beyond maybe a bigger hard drive a couple of years down the road - when it comes time to buy a new laptop. I don't blame them, either - there haven't been any real advances in performance over the past, what, decade? At least when it comes to the trinity (CPU, RAM, Disk), it's been incremental at best.

      This presents a problem for the tinkering crowd. I can't just buy a baseline MBP and bump the disk and RAM when I get home. I can't plug in all my old shit like I used to. Unlike most consumers, I actually use the built-in Ethernet port once in awhile on my 2012-era MBP (occasionally troubleshooting the home router/sat-link ISP). Stuff like that. But then, I see my own home rigs changing: the laptop I sit in front of connects to boxes I've rigged as servers: media, storage, what-have-you. Given this, I don't mind so much if I can't do as much with the laptop nowadays. If I want to do gaming or some real demanding thing, I can turn to my fire-breathing dual-boot (Hackintosh/Linux) desktop - either by sitting in front of it, or by using RDP, or...

      I think it's part and parcel of Apple's response to usage patterns among the general public (not the geeks, but the general public), which makes more sense to them, at least financially.

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    3. Re:laptops sell more by Anonymous Coward · · Score: 2, Funny

      Yeah, but now you can plug your laptop to recharge from either side (I think maybe, not sure). That's like $4K of value right there!

    4. Re:laptops sell more by Austerity+Empowers · · Score: 3, Insightful

      This is what marketing does, they look at history and pat themselves on the back. Then they get slaughtered when the future arrives.

    5. Re:laptops sell more by TWX · · Score: 2

      But I already have an Alternative. What I need is an Escape.

      --
      Do not look into laser with remaining eye.
    6. Re:laptops sell more by TheFakeTimCook · · Score: 2

      Port usage is different too among most consumers - most folks have long ago begun switching to bluetooth and wifi to connect stuff. Printers nowadays are wifi-connected, so what's the point of having a dedicated printer cable port? Geek sticks? Okay, we'll still need a USB port.. but that's about it. Camera/SD cards? USB adapter, as always, or just use the USB cable, or...

      What is wrong with you? The four USB-C/TB3 Ports are a Godsend for "tinkerers"...

      Besides a Parallel Printer port (and even that may be possible), name me one reasonably-popular port (one that you would find on most laptops made in the past 5 years) that the USB-C/TB3 port can't be easily and relatively cheaply adapted to? Heck, I think you can even buy USB-C to SATA adapters! Yep, just found two on Amazon for $20 (one was actually $17).

      USB-C to USB-A. Under $7.

      USB-C/TB3 to Ethernet. $14.

      USB-C/TB3 to HDMI. $12.

      USB-C/TB3 to VGA. $11

      USB-C to 9 pin Serial (RS-232C). $20 (says it's "Mac Compatible")

      And of course there are ALL sorts of little "hubs" and "docks" that have various combinations of the above ports, too. Some are as little as $10, some as expensive as $279 (for THIRTEEN ports from ONE USB-C/TB3 Port!)

      Oh, and if you need SD, how about an SD/microSD USB-C reader for $10.

      And for sharing data with your friends, you can get "Geek Sticks" with USB-A on one end, and USB-C on the other for as little as $15 for 32 GB.

      So, did I miss anything?

      And unlike other laptops that may have ONE HDMI port, ONE VGA Port, ONE Ethernet Port, maybe TWO USB 3.0 Ports, and (these days) likely ZERO Serial Ports, with FOUR Identical USB-C/TB3 Ports, I can have a MINIMUM of FOUR of ANY of those Ports (and if we're falking about USB 3.0 Ports, more like SIXTEEN).

    7. Re:laptops sell more by Megane · · Score: 2

      So, did I miss anything?

      Did you miss that one of those ports is needed for the charger?

      My Late-2011 17" (bought in mid 2012) has EIGHT ports: power, ethernet, firewire 800, thunderbolt, three USB 2.0 (3.0 didn't happen until a few months later, only one old-school Mac Mini got it before The Solderening), and an ExpressCard slot (which usually has an SD card adapter in it).

      But at least they still have the headphone jack. Not that I use mine, because the little switch inside it sticks, and I always have to tickle it with a toothpick to turn off the optical output after using it with an actual headphone plug.

      And that's on top of fully replaceable RAM and SATA SSD. And an optical drive. And a big-ass screen.

      So now thanks to "courage" and an obsession with thin, the new "pro" model has half as many ports as the top-of-the-line model from five years earlier. I'd be less unimpressed if they had just added two USB 3.0 ports.

      --
      #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
    8. Re:laptops sell more by cyn1c77 · · Score: 2

      I dunno... it certainly seems that way, especially when you consider that Macs (or rather, OSX-running stuff) represent what, 10-20% of their revenue nowadays, when compared to iPads and etc?

      But here's the real imact, I use a Mac Pro for work. Which also led me to buy a MacBook Pro, an iPad and an iPhone.

      If I have to switch from the Mac Pro to Linux, I am definitely going to move away from a MacBook.

      Suddenly, I will also care a lot less about the iPad and iPhone too, in favor of Android or other options.

    9. Re:laptops sell more by um...+Lucas · · Score: 2

      >the touch bar which removes physical keys from the keyboards of high end users - the one most likely to want to use physical keys.

      And the ones least likely to be looking at their keyboard while they work.

      Seriously.

      OK, a macbook keyboard and screen are close together so shifting eyes isn't too much. Adding a external monitor? And then being supposed to switch where you're looking like that?

      One of the important things (yet another) that people in general (and Tim specifically) forget that Steve Jobs did was, was not messing with the Pro users when rolling out new technologies. That's why the iMac was the first one with USB ports, to give device manufacturers time to write driver that would presumably be tested by the consumer level buyers before messing with the Pro work flow. Which is what they ought to have done with USB C. Rather than yank out all the ports that many pros use in order to saddle them with dongles and shit.

      Besides getting rid of one of their best innovations in a decade, the Magsafe connector, just to make sure all the ports look the same...

      * 2013 Macbook Pro, iPhone owner, etc... Have now seen two hardware updates that I felt safe ignoring. That's rather sad. A) Apparently Apple doesn't want our money anymore or B) we're a week away from 2017, and for 3+ years, the only upgrade path to better performance from my laptop has been to shed MacOS.

  2. I agree Apple is losing its' panache by IMightB · · Score: 5, Insightful

    Apple is definitely losing it's rep among people that actually use computers for things other than surfing the web and checking email.

    1. Re:I agree Apple is losing its' panache by ColdWetDog · · Score: 5, Insightful

      If you will notice, the iPhones and iPads have not been blessed with much 'innovation' these days. Just courage.

      --
      Faster! Faster! Faster would be better!
    2. Re:I agree Apple is losing its' panache by CaptainDork · · Score: 2

      Let's just say this.

      Windows 7 47.17%
      Windows 10 23.72%
      Windows XP 8.63%
      Windows 8.1 8.01%
      Linux 2.31%
      Mac OS X 10.11 2.21%
      Mac OS X 10.12 2.21%
      Windows 8 1.96%
      Mac OS X 10.10 1.35%
      Windows Vista 1.10%
      Mac OS X 10.9 0.47%
      Windows NT 0.34%
      Mac OS X 10.6 0.17%
      Mac OS X 10.8 0.15%
      Mac OS X 10.7 0.14%
      Mac OS X 10.5 0.02%
      Windows 2000 0.01%
      Windows 98 0.01%
      Mac OS X 10.4 0.00%
      FreeBSD 0.00%
      Macintosh 0.00%
      Mac OS X) App 0.00%
      Mac OS X (no version reported) 0.00%

      --
      It little behooves the best of us to comment on the rest of us.
    3. Re:I agree Apple is losing its' panache by catchblue22 · · Score: 2, Insightful

      Its disappointing to watch Apple sh1t all over it self. OS X has been going down hill since 10.9, now the hardware is getting the same treatment.

      That's what happens when your company is run by a "management professional" bean counter like Tim Cook. No imagination. He only sees his company through revenue and profit graphs.

      --
      This and no other is the root from which a tyrant springs; when first he appears as a protector - Plato (423 to 327 BC)
  3. you know... by buddyglass · · Score: 5, Insightful

    I would be a lot less annoyed by the lack of Mac attention at Apple if OS X would run on non-Apple hardware.

    1. Re:you know... by CaptainDork · · Score: 2

      Now that OSX targets Intel architecture, there are instructions available online to build a "Hackintosh", a computer built from non-Apple parts that can run OSX. A few laptops are OSX-compatible, but Mac-hackers have the best success with a tower build as they can choose the exact hardware supported by Apple.

      What's not annoying about that?

      --
      It little behooves the best of us to comment on the rest of us.
    2. Re:you know... by timholman · · Score: 4, Insightful

      I would be a lot less annoyed by the lack of Mac attention at Apple if OS X would run on non-Apple hardware.

      You know, five years ago I would have scoffed at that. Why would Apple kill their cash cow by allowing race-to-the-bottom hardware manufacturers to screw up the OS X experience running it on junky hardware?

      But now? I wonder. If the goal is to create a best-of-breed laptop, then Apple would be crazy to allow MacOS on anything but their own hardware. On the other hand, if the goal is only to create a development environment for iOS applications (because you need MacOS and Xcode to write them), then you don't care what hardware it runs on.

      Everyone says, "Apple will never kill the Mac. How would you write iOS apps?" Simple. You kill the Mac and then release MacOS as part of the iOS development kit. If companies stick MacOS on junk hardware that falls apart in a year and has constant driver issues, why would Apple care? It won't be their market anymore. All they will care about are iPads and iPhones. They'll recommend a particular set of hardware to iOS developers, and ignore everything else.

    3. Re:you know... by edtice1559 · · Score: 4, Insightful

      Or you just release XCode for Windows/Linux. You don't maintain a whole operating system in order to publish an IDE! I mean it's not like it would be very hard to port the compilers.

    4. Re:you know... by buddyglass · · Score: 2

      You seem to have read into what I wrote that I believe Apple supporting OS X on non-Apple hardware to be something that might actually happen. I don't believe that. My point stands, though: I wouldn't care as much about what Apple does with their laptop hardware if I could run OS X on something other than an Apple laptop. (*) (*) Without the hassle and/or buggy behavior of building a Hackintosh.

    5. Re:you know... by organgtool · · Score: 2

      I mean it's not like it would be very hard to port the compilers.

      True, but Apple hates ports!

    6. Re:you know... by LynnwoodRooster · · Score: 2

      The problem is, though, when you have a Hackintosh your punctuation and capitalization all goes to shit...

      --
      Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  4. Watch what is done, not what is said... by QuietLagoon · · Score: 3, Insightful
    Apple can say all it wants about how important the Mac lineup is to the company. However, Apple's actions tell an entirely different story. The Mac lineup is being neglected in favor of the glitzy gadgets that now make up Apple's innovative output.

    .
    The Mac lineup looks to be on life-support, if not completely abandoned, at this point.

    Anyone looking at a move to the Mac should really examine their decision process to assure it takes into account long-term viability of the product line.

    For this past year, it has appeared that Apple is only interested in doing the bare minimum to string along current Mac customers. Innovation costs money, and Apple is clearly not looking as if it wants to commit innovation money to the Mac line anymore.

    1. Re:Watch what is done, not what is said... by Anonymous Coward · · Score: 2, Funny

      This year will be the year of Linux on the Desktop ! Finally!

    2. Re:Watch what is done, not what is said... by edtice1559 · · Score: 3, Insightful

      The 2-in-1 tablets running Windows are pretty cool.

  5. Dear Tim Cook. by Lumpy · · Score: 3, Insightful

    Open up OSX to non blessed hardware. Then you can stop worrying about those annoying people that want a Professional workstation class laptop when you want to deliver a netbook.

    --
    Do not look at laser with remaining good eye.
    1. Re:Dear Tim Cook. by StikyPad · · Score: 2

      Apple didn't have the market cornered on portable consumer electronics back then, and the Mac was all they had. It's a very different story today.

  6. Apple pipeline by bobm · · Score: 2

    I've been a mac user for years so I pay attention to what they say in the annual conf calls. Every freaking year Steve Jobs or now Tim Cook would say that they have exciting new products in the pipeline and it's going to be an exciting year ahead.

    And every single year we get nothing exciting or innovative or from the Mac side even a decent refresh. I'm now making the effort to move away when possible. I did the Fire TV instead of the new appleTV (which is good since the appleTV doesn't pay nice with the Harmony Hub) and there is no way I'll jump on the Home infrastructure. I like the Insteon system (currently).

    The wonderful Intel NUC is making for a nice replacement for my mac mini (for headless servers) so that area is covered.

    That leaves a replacement for the MacPro and my notebook (MBP). I have another 2 years or so before I'll be refreshing so I'm just going to wait.

    The fact that they threw away monitors makes getting a Dell monitor that much easier. For my work the Dell's have been great.

    Sad to see how much I've spent over the past 20 years but before that I was buying a Sony or HP every stinking year. It was nice to go 3+ years and then be able to hand the replacement to a family member. We have MBPs that are going on 8 years old still running strong.

    1. Re:Apple pipeline by mlts · · Score: 4, Insightful

      I know something is wrong when a Dell XPS 13 actually is better than Apple's offerings. In fact, it actually is a better MacBook Pro than what Apple has, because it has two USB ports in addition to a USB-C port, a high res screen, and a recent (as of this year) CPU/chipset. Of course, Windows 10 may not be as nice as OS X to some, but it gets the job done.

  7. Revenge of Woz by Comboman · · Score: 4, Funny

    It may have taken 30 years, but finally the Mac team now knows what it felt like to be on the Apple ][ team.

    --
    Support Right To Repair Legislation.
    1. Re:Revenge of Woz by Anonymous Coward · · Score: 2, Informative

      Lisp. Fortran. Forth. It's not really that uncommon of a language feature. You just need to get out more.

  8. People forget... by slapout · · Score: 4, Interesting

    You have to have a Mac to make iOS apps.

    --
    Coder's Stone: The programming language quick ref for iPad
  9. At Apple... by mbone · · Score: 2

    At Apple, prosumer customers are getting far less attention.

    And don't think they haven't noticed it.

  10. Perhaps a subsidiary like Claris? by mlts · · Score: 4, Insightful

    Apple just needs to move it or milk it. Put some effort into getting new Macs out or spin off Macs to another company (like how Claris/FileMaker was done.) Keep iOS and macOS source trees open between both ventures.

    Ideally, Apple should jettison Macs to a subsidiary that can focus some real attention onto them. Not just consumer level, "shinies", but after other markets, such as schools, colleges, and even the enterprise. With this, the subsidary could offer NDAs and roadmaps to customers, so timing of mass purchases can be synced with model refreshes.

    This split will let Apple do what it wants to, but give customers the feeling of stability that is needed when buying bread and butter computing needs.

  11. Mac sales lead to other sales by thecombatwombat · · Score: 4, Insightful

    I don't think I'm a typical tech consumer, but I think consumers like me are pretty important to Apple's success in the last decade.

    I've had pretty much Apple everything for a little over a decade. My Macs are always bought infrequently. I've had four iPhones, three Apple TVs, and two iPads in the time I'm on one Cinema Display. I've had three iPhones in the time I've had my current MacBook Pro. Ten percent of sales, sure.

    But here's the deal: I'm about to buy a laptop that isn't a Mac. When I do, I'll probably stop updating all my other Apple products too. I had a Mac first, and even today, I buy all those other things because of how nicely they integrate with a Mac. The Mac anchors all my other Apple products, and frankly, I anchor the tech purchasing decisions of a lot of my friends and family.

    1. Re:Mac sales lead to other sales by Mattintosh · · Score: 2

      This right here.

      Look at my username. LOOK AT IT.

      I was a Mac-only guy back in the late 90's. I had a subscription to MacAddict magazine for several years. My first computer was a beige G3/300 running MacOS 8.1. I eventually upgraded that box to 224MB of RAM and added a Voodoo3 3000 card (with the firmware flashed for the Mac).

      I hated Windows and everything it stood for. But I started using white-box hardware running Windows when I wanted to make Unreal Tournament maps in 2002.

      When I got over that phase (in 2005 or so), I started running Linux. But it was annoying and limiting and didn't play any good games. So I went back to Windows.

      Not too long after that, I switched from being a primarily PHP/Java developer to a .Net/C# developer. This was around the 2007 to 2008 time-frame, so a good, solid, paying job was nothing to scoff at just for requiring the use of Microsoft software. As I began to learn more about .Net, I found that it's the "it just works" of software development ecosystems. When Windows 7 came along, I jumped on it. Windows 8.1 was good on a tablet. Windows 10 has been just fine. And through it all, .Net has been great. I've made a comfortable living for most of the last decade doing .Net development.

      Sure, I kept buying Macs up until about 2007 or so. I had an iPhone (original model) for a while. But Apple's shit just gets on my nerves. Over and over they promised things that never happened. They produced shiny hardware that never performed. They kept nerfing the software. And when OSX 10.5 came out and replaced the normal IP firewall with an application firewall, I knew it was over. I haven't bothered with a new Mac since. I have actively pushed people away from Apple products. When people ask for help with esoteric Apple issues, I tell them "I don't know anything about Apple products", which, funny enough, is what I used to say about Windows.

      So I've been there, and I've done that. Your journey away from Apple is just beginning. Mine has finished, and I have no regrets about it. And Apple should take it to heart if they want to survive.

  12. Mac Pro by BrookHarty · · Score: 4, Interesting

    The Mac Pro using the 12 core Xeon is based on Ivy bridge, that is quiet old. There has been Haswell, Broadwell, and now Skylake since it came out. The Wifi doesnt support N just AC. Only 1 Xeon CPU. Only 64 gigs of memory when you can buy 64 gigs for a desktop now cheap. And they still use the AMD FirePro D700 for the gfx card is bad. Its about the speed of a 980, when nvidia 1080's are out.

    They gave up on power users, they gave up on power laptops. If you are an adobe photoshop user and you need speed, you migrated to windows awhile ago.

  13. Long time Mac user will defect on next purchase by spoot · · Score: 5, Informative

    I'm writing this on a 13" mid-2011 macbook pro and I'm ready for a new purchase. For the first time since, well let's see, 1989, I will not buy an Apple computer. I'll probably purchase a Razor Blade Stealth. I will still need an Apple desktop for the time being, as my work demands the use of Pro Tools on an also aging 21 inch iMac. When you think about it, that's a pretty damn, damning statement on the current state of Mac development. The current lineup of MacBook(s) is overpriced, completely un-upgradable and just does not suit my needs. I will miss OS X, it's served me well, but it's development in recent years towards Mac iOS features just doesn't interest me. I'd rather purchase something like the Stealth, keep Windows on it and run Linux in a virtual machine for daily email, web browsing etc... When you start to lose loyal 25 year customers, something is really, really wrong. So Apple, it's been a nice ride. No longer will I extol your virtues to other users, no longer will I purchase your products or support your developers (I'm also an Android user). I stuck with you all those years, bought your stock at around 12 bucks a share when things were really dim for Cupertino in the '90s. It's been nice, but it's time to move on.

    1. Re:Long time Mac user will defect on next purchase by Philotomy · · Score: 2

      Yeah, I pretty much already jumped ship. Used Macs and iPhones for years, but my current phone is an Android (Cyanogenmod) and my current main computer is a custom-built desktop running Linux (Arch). I still have a Mac laptop, but as things stand, my next laptop purchase won't be another Mac.

  14. Let mac os server run in a VM on any hardware! by Joe_Dragon · · Score: 3, Informative

    it does work just that the license says no to running in a VM on non apple hardware.

  15. Its easy by ArchieBunker · · Score: 2

    Run OSX under the VMware hypervisor and enable graphics pass through. Then you can do the same thing for Windows or Linux and switch between them as needed.

    --
    Only the State obtains its revenue by coercion. - Murray Rothbard