Apple Working With Consumer Reports on MacBook Pro's Battery Issue (cnet.com)
Last week, Consumer Reports concluded that it won't be recommending Apple's new MacBook Pro models. The American magazine published since 1936 by Consumers Union, a nonprofit organization, cited inconsistent battery issues for not recommending the MacBook Pro for the first time in its history. Apple's VP of Marketing has since addressed the report, saying they are working with the magazine to understand the results. From a report: Apple Senior Vice President Phil Schiller followed up with a tweet late Friday saying Apple is "working with CR to understand their battery tests. Results do not match our extensive lab tests or field data." Consumer Reports' review says that in-house testing revealed wild fluctuations in battery life for unplugged MacBook Pro computers. In the case of the 13-inch model without a Touch Bar, for example, battery life ranged from 19.5 hours to just 4.5 hours. Apple says the devices should operate for up to 10 hours between charges.
You don't work with CR. Your product is purchased without your foreknowledge, and they judge it. The end.
Looking at alternatives for the first time in 16 years.
Apple doesn't want to be a computer company anymore.
But the company, especially one that charges premium prices like Apple, can and should control the number of 'failures' that occur. They have a lot of control over the quality of the parts that are put in, and they are supposed to be the one you go to if you don't want problems.
Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.