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Comcast Remains America's Most-Hated Company, Survey Finds (dslreports.com)
What may come as no surprise to cable TV or internet subscribers, Comcast remains among the least-liked companies in American history, according to a new survey from 24/7 Wall Street. From DSL Reports: [The survey] combines data from the American Consumer Satisfaction Index, JD Power and Associates and a Zogby Analytics poll, and lists Comcast as the "most hated company in America." Comcast had made some small strides in the ACSI rankings last year, but even with minor improvements still consistently battles Charter for last place in most customer satisfaction and service studies. "The company')s internet services received the fourth worst score out of some 350 companies. In J.D. Power's rating of major wireline services, only Time Warner Cable -- recently subsumed by Charter -- received a worse score in overall satisfaction," notes the report, which adds that Comcast received the worst scores in consumer costs, billing, and reliability. "In 24/7 Wall St.'s annual customer satisfaction poll conducted in partnership with Zogby, nearly 55% of of respondents reported a negative experience with the company, the second worst of any corporation." Comcast finds itself ahead of numerous banks and airlines, but it isn't alone in the rankings among telecom providers. Dish Network is ranked eighth, the report noting that 47% of those polled reported a negative service experience with the company. Also on the list at tenth is Sprint, which had the worst customer service rating out of the more than 100 companies included in the survey. "More than half of Sprint customers polled reported a negative customer service experience with the company," the study found.
I dont get the hate, they're not any worse (or better) than every other cable co ive ever dealt with. Except AT&T, i'd rather feed my mother to crocodiles than ever sign up for AT&T.
Seriously, AT&T is the devil, if they were any more evil they'd be a health insurance provider.
City has laid fiber out to the curb and has made it available to residents. I never watch broadcast TV (been 4 years now) so I only had Comcast for high speed; 110 download/26 upload as of the last Speedtest. Honestly though, I've almost never had a problem with Comcast with an outage happening very very seldom in Virginia and Colorado and I've been on Comcast since the mid 90's. The main reason I'm switching is the price for 1G/1G fiber to the house is $50 a month vs the $130 a month for Comcast 'Blast'.
[John]
Shit better not happen!
Trolling?
you don't have to deal with them
I have Charter as the cable/phone/ISP
My vote for most hated company goes to Microsoft
I don't blame the employees. I do blame the company.
Total ripoff and consumer gouging.
-- Tigger warning: This post may contain tiggers! --
Everybody hates the cable company... Trust me.. It doesn't really matter who they are for the most part.
My favorite company I love to hate is Frontier who just purchased all the Verizon FIOS infrastructure and subscribers in my area (including me).
Verizon was bad, but these new folks take the cake. Frontier wasn't even able to muster enough folks to answer the phones and say they couldn't help you, much less actually know what they where talking about or get a service guy out to fix their recently acquired assets. IT took over a MONTH of trying before anybody could even understand that my internet connection was down and it was THEIR equipment at fault (I knew in about 10 min that they had something messed up on their end..)
So the world hates Comcast more? My guess is that Comcast isn't all that much worse than any of the other providers, they just have a larger install base and more subscribers which hate the cable company. That means that more folks hate them, but only because they have more customers to tick off.
"File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
Can you imagine the bandwidth crash if all those servers and workstations did a auto-upgrade to Windows 10?
yes, i hate them l. before they would mess with my bill and throw inane credits. for things like modem etc that i owned out right...the result being a fluctuating bill that likely earned them some cents shaved off the top. luckily my credit card was on point and notified me when the bill varied greatly. comcast has a 6 month historical refund so if you dont catch it before then your SOL. i told them to knock.it off in no uncertain terms and my bill has been rocksteady since i always check them now. i believe this policy is most detrimsntal to papeerless/autopay subscribers. they would not comment on why they dont provide just the balance due in email notices once you go paperless outside, "you have to login"..this was from somewhere in 8ndia based on accent so may be ignorance. id seriously consider fios if qll there adverts didnt end with xxx dollars q month for the first year.
Consumerist stories about Comcast. One of the stories: Comcast: 2014 worst company in America. In 2014, Comcast was selected as worse than Monsanto!
Comcast is disliked so much, now the company is calling itself Xfinity.
It is Comcast policy to be abusive to customers. One result is that Comcast employees abuse Comcast.
I wish the U.S. had a real government, instead of a help-the-rich-get-richer government. Then government policies would prevent companies from abusing their customers.
If you happen to have Conn's electronics in your part of the country I suspect you'd agree with me that they're worse than Comcast.
https://www.youtube.com/watch?v=KMcny_pixDw
I can't say I like them much - but hated?
I mean I get over 100 Mbps, 1 terabyte of data per month. It's not cheap, but the uptime is amazing.
I guess if I had a better option but I don't. And it works fine.
Hated? You hate Nazis and clogged toilets. But cable companies? Get real.
After 8 years of not having cable, I broke down and got comcast TV. I had used them for internet and after all the additional services (nextflix, hulu, online dish, etc...) it turned out to be cheaper to just get cable TV then all these services.
I hadn't used them is years for TV and was surprised at how smoothly everything went to get it installed. They came within 2 days of me ordering it, the boxes and software are much better than they were 8 years ago and the customer service was good. I had called about an issue with on demand at 10 PM and they fixed it right then.
I think Comcast has made many improvements in both their customer service and product.
Adobe Systems is not an American company !
You truly are clueless
Only because Congress is not a "company".
Don't worry, the Market will sort it out soon. Any time now. ...any old time...
Oh right, free market capitalism and competition only applies when normal suckers like you and me try to start a business, not to oligopolies and cronies who seize public spectrum, restrict access to utility poles on public land, and pour hundreds of millions into lobbying and captured politicians to protect their monopoly. Because the first rule of success in a free market system is to make sure there is no free market.
They do almost what I want, but charge 33% too much.
Asked for IPv6 subnet 5 yrs ago and every 6 months since. Always get a "Huh?" from the CSR.
Had an issue last year. Captured lots of logs, then called support. Tech came out on a Sunday morning. Tested the line, replaced their modem. Been working perfectly ever since.
I hate my health insurance company. Thanks to ACA, my rates have tripled in the last 3 yrs and my deductible is 50% higher, for less insurance. Basically, It is a car payment every month, when it was just a little over my cable bill previously.
Seagate - Liars, since 2007-ish. Since they lied about 750G disks having design flaws. My Seagate drives made prior to that time are all still spinning. All the drives purchased later have died, usually just after the 1yr warranty expired. Thankfully, my credit card replace them for free. What is sad is that I was a very loyal customer and seeked out seagate products prior to that.
AT&T - They charge 4x more than the service costs to provide. If you pay more than $10/month for unlimited phone service, you are being ripped off.
Does anyone here have any recent experience with Sonic? It used to get great reviews in Yelp. But recently there have been a lot of Yelp reviews by people who had a hard time getting the service set up. DSLReports has better reviews regarding getting the service set up.
Agreed that Comcast is sleazy, but let's keep things in perspective here.
Thanks,
We will being adding a new Most Hated Fee to bill.
I figured every spot would have been occupied by health insurance companies.
Can we all agree that Comcast really sucks, because there is no real and adequate competition?
Comcast sucks. Just sucks big time. Sneaky price increases, connection issues. Where I live, in residential area, they just disconnect in the middle of the day regularly. When I work from home I no longer rely on comcast for the connection during working and conference calls.
As such, do we agree, that the service sucks?
If you do, I challenge now you to think how will Universal healthcare will suck in the USA.
I was born and grew in a country where there many things "universal". Including healthcare.
Reality is that "healthcare" is a commodity, not a right as some people are trying to portray. If you will call commodity a right few things will happen:
1. To keep the costs low the services will be consolidated in "big" healthcare centers. There will be no real competition.
2. Since healthcare will be "free", there will be excess demand and there will be rationing. Let's say your mother is 74, has chronic disease and needs hip joint replacement. Your family will be told that it is not practical for people who have remaining life expectancy of less than 5 years to get replacement because it will be considered as waste. You will be offered unlimited painkillers though.
3. There will be excessive demand for free services. In some countries with universal healhcare to get a dental service (non-emergecy), the wait time could be 1.5 years or more. You will be places in a que.
As much as people despise current US Healthcare system, there still are some elements of competition (not many though, as pricing levels do not support existence of meaningful competition). For believers in free healthcare, please consider what people are saying about other de facto competition - Comcast.
If Comcast would make their specials available online instead of having you call to talk to a representatives and made their special deals permanent, that would go some way to improving my relationship with them.
My cable modem is IPv4, but I turned on IPv6 on my router and DHCP, and it is reporting a IPv6 address on the WAN, so it seems I have an IPv6 internet facing address from them. I just had to work for it and not just assume that the cable modem's IPv4 address meant that Comcast couldn't route IPv6 across thecable modem. I have an Associate's degree in Computer Information Systems, subspecialty networking and as part of my final work, I had to configure CISCO routers to route across devices that had no IP addresses, with devices on each side with IP addresses able to see each other.
I bought separate cable modem and wireless routers from the store. It makes troubleshooting much easier. When I encountered a problem I encountered before, I simply repeated the process that fixed it the last time. When the router goes bad, I just buy a new router. They tend to develop problems after two years and the last one lasted longer than that so maybe that's progress.
From the cable company to the cable modem the cable is coax. From the cable modem to your home devices is CAT3 or CAT5 or CAT5e and RJ45 jacks. I don't recommend going any lower than CAT5 for your cabling, though I haven't really looked into how much cheaper it might be as they sometimes come with devices like the WiFi router. I don't know the benefits of wired over wireless, but I rent and wired seems impractical.
I get 25Mbps. Absolute minimum necessary for things to feel like they run smooth enough. About once a month the service goes out in the middle of the night for a while, but is back on by the time someone wakes up in the morning.
I am, unfortunately, a Comcast customer. But my experience hasn't been so bad because I bought the service through Earthlink, about 10 years ago. Earthlink never jacked with my pricing, it stayed exactly the same for all of those 10 years, but the bandwidth kept going up during that time, to about 60 Mbps today.
Unfortunately, Earthlink finally got out of the business, and notified me that I was transferred to Comcast as of January 1. I wonder what methods Comcast will use to turn me sour like the rest of you!
But maybe there's an answer here. Buying cable service through a reseller, such as Earthlink, might provide a better experience, even if they can't run the actual cable themselves.
By offering open wifi in the form of guest networks attached to the routers of Comcast subscribers, xfinitywifi has succeeded where OpenWireless.org has been a complete utter failure. Ubiquitous wifi exists today because Comcast built it.
So much for "capitalism is working -- if you dislike something, just vote with your wallet". If state & oligarches collude, the one holds you down while the other shafts you in every imaginable way and takes your wallet afterwards.
With what are you going to vote, then?
I find it hard to believe that any ISP out there could possibly be worse than Telstra...
Year after year after year, Comcast remains the most hated company in the US. How do they manage it? I don't think we are talking sheer negligence alone. I think that, for whatever reason, Comcast is actively seeking to stay among the most hated companies in the country. How does that contribute to their bottom line? Free publicity?
Stock is near it's 52-week high.
Corporate Gadfly
Jonathan Archer: the most beaten up Enterprise captain in Star Trek history
to route across devices that had no IP addresses, with devices on each side with IP addresses able to see each other.
That's switching then, not routing. Please turn in your Associate's degree.
CLI paste? paste.pr0.tips!
Anniston, AL and Sauget, IL, and some forty other past and current Superfund sites would like to have a word with you. Anniston in particular was knowingly polluted for decades:
(source)
Their pollution record is not quite the worst. They probably don't have as many direct deaths on their hands as Union Carbide, but I can't think of a more profound example of "damning with faint praise" than that. Also, their monopoly control over seeds and plant genetics cannot be discounted as "complete bullshit" -- it may be a complicated subject, but there are legitimate concerns. You would be completely correct to say that concerns about health effects of GM foods are greatly overblown, but Monsanto has a black history.
Those who advocate genocide deserve every protection afforded by law, and none afforded by common human decency.
Why should lawmakers listen to a company that most of their customers complain about?
I'm reading the comments (like most I don't bother to RTFA) and thinking where is her picture or the news article when she went on a rampage at a Comcast office after losing her cool with customer service.
mfwright@batnet.com
I have Comcast at home and at work. They bought out InsightBB, a joint venture which included Comcast as a partner.
I've NEVER had a problem with Comcast that wasn't easy to resolve. (Then again, I know my shit, IT wise.) I've had issues. They were resolved quickly and painlessly.
I don't rent any piece of Comcast gear that I cannot own. I use the X1 Xfinity service.
Yep, you can call me a shill because I disagree with the premise. I do understand Comcast is ginormous and my little anecdote isn't indicative of Comcast service overall.
But me, I like 'em, I like (and can afford) the service they give me.
YMMV.
Now let the hating continue....
Xfinity. It's clear Comcast is creating new branding and trying to distance themselves from the Comcast name. How did people rate Xfinity. You'd think it'd be the same, but people are basically sheep. bahh
And what do you think the distinction between switching and routing is? Routing involves learning about the other machines in the system and which path to take to get your traffic to its destination. In the demo setup there were only two machines. All the routers need to know is a designation for other routers. That can be achieved with MAC addresses. There is the matter of sharing what subnet(s) is/are on the other side of a router. Various factors dictate where and what information is necessary for successful routing. I have not presented any information that describes switching over routing.