Apple Investigating Issue With AirPods Randomly Disconnecting During Calls (macrumors.com)
According to MacRumors, Apple is investigating multiple reports from iPhone owners of AirPods randomly disconnecting and reconnecting during calls. While the issue doesn't appear to be widespread, it appears to be a big enough problem to attract Apple's attention. One of the main reasons why the AirPods were so late to the market was because Apple needed more time to ensure the earpieces had reliable connectivity. Specifically, they were delayed to ensure both earpieces receive audio at the same time. MacRumors reports: A MacRumors forum thread and a long thread on Apple's Support Communities website have been generated by AirPods users who are regularly experiencing Bluetooth connection dropouts during phone calls, despite the fact that the wireless earphones almost never lose their connection when used to listen to music or anything else. MacRumors forum member protobiont wrote: "I've had this happen on two phone calls today. I am talking and suddenly the audio switches to the phone, I hear the Airpod connect tones and the audio switches back. This will repeat itself a few times, which is quite distracting during a phone call." At present, the issue appears to be limited to iPhone 6s and iPhone 6s Plus devices, with several users reporting no such problems after upgrading to an iPhone 7. MacRumors was also unable to replicate the problem on Apple's latest handset. Initial reports suggested the dropout issue only occurs if users also have an Apple Watch paired to their iPhone, but MacRumors was able to replicate the problem with a Fitbit Blaze, suggesting a more general conflict when other Bluetooth devices are also connected. Unpairing and then repairing the AirPods does not appear to solve the problem, neither does rebooting nor resetting the iPhone. Until Apple offers a solution, users are advised to use only one AirPod for conducting calls, as the dropouts only seem to occur when both earpieces are in use.
Most people will end up with a single airpod anyway.
It would be nice if they could connect by a more reliable method such as a wire. Perhaps Apple could patent it.
Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
The people aren't holding the AirPods correctly.
... not only should these not have connection problems, they should transcribe all conversations to a file for you.
#DeleteChrome
Given their delay, they were likely STILL not ready but management forced them to release anyway.
Many people would get fired over this...at least they would be if Jobs was still in charge.
They're holding them wrong.
The slow death of apple is fascinating to watch.
with several users reporting no such problems after upgrading to an iPhone 7
There you go... social inducted device obsolescence.
you are not holding it wrong ...your ears are misaligned!
both channels randomly disconnect at the same time for both ears..
This is an IRQ conflict... they should move the headset to COM1 and the cellular modem to COM3.
Just like Microsoft did in the 90's and 00's (and possibly still does now), Apple now uses paying customers to do the last round of testing for them. After they purchase the iGadgets. The recent MBP/iPhone port removal shenanigans will sure keep me riding my hardware to their last breath.
Waiting for the traditional batch of "mine works fine".
The head they tried to use the device with was too dense.
You're using your ears wrong.
I have had this happen when I was using the new Beats Solo3. I was on a call with them and then the audio drop to my iPhone and I heard the connect sound from the earphones. I took them off and completed the call on the phone. I suspect this will become a larger issue as time progresses unless Apple resolves the underlying issue.
Apple is so far up it's ass on this whole "it's all wireless in the future and the future is now" bullshit...
Bluetooth is great, but battery life and size are often fatally problematic to the notion of "just get bluetooth headphones" is some kind of universal solution rendering headphones with cords (btw the headphone jack is also a *universally compatible data port*) obsolete and somehow justifying Apple's design strategy and marketing on these products.
Let me address this now, people will definitely comment, "But I have used bluetooth headphones for years and the battery life and sound quality are sufficient"...that's great, but it's not evidence that proves this is a good design decision.
Bluetooth headphones are caught between wanting to be as small as possible, have longer battery life, and not teathering them for convenience somehow (b/c then might as well use a cord!). It's what happens when you let marketing drive design, an obtuse impass where no solution is right. Wireless headphones with 8 hours of battery life is not enough for many, many users. For many various reasons. It really is noteworthy that the smaller they get the more they would benefit from cords, which are the whole thing they attempt to avoid.
We are far, far away from wireless headphones being a de facto replacement for wired headphones such that we can just discard the headphone port.
Thank you Dave Raggett
Can't Put Timmy Together Again.
To get a "left channel" and "right channel" at the "same" time Apple needs phasing in the frequency domain and a DSP (digital signal processor) in both Airpods and a coordinator DSP (communicating with the left and right Airpod DSP) in the iPhone/Watch or what ever else these things are "supposed" to be paired with: i.e. think GPS/GNSS. Not gonna happen.
Cheap solution is to bring back the tether!
Ha ha ha
I own a pair of Rowkin stereo Bluetooth ear buds that are just big enough to fit in the ear. They're tiny. Before that, I had a pair of cheap (marketed under different names) Bluetooth stereo ear buds. The cheap pair and the more expensive Rowkin have the same problem that these units have. The smaller Rowkin units are worse about it actually. The issue is interference from wifi. The more congested the an area is with 2.4Ghz the worse it is. I've gone walking with them and either channel or both will get knocked out while passing windows in front of businesses or homes close to the curb. I also experience problems in the house. It's not rocket science but I went ahead and confirmed it using wireless Lan tools and it lines up. Take them somewhere with little to no interference and they work like a dream. Either pair. If you do a sight survey and see a list of routers a mile long, then forget it. It's an available spectrum issue. Any "true wireless" stereo Bluetooth devices, or even wired left to right channel Bluetooth devices will be effected by this. The wired left to right channel Bluetooth headsets are effected a little less since they don't need to transmit to the other over wireless.
So, it is working as designed to force users to buy a new phone!
I'm sure that just a dash of your famous 'courage' will magically make Bluetooth every bit as reliable as a piece of wire! It might have been nice, though, if you had instead demonstrated the courage to NOT favour fashion over function. But I guess indulging your vanity, while making your customers pay more for less standard and less reliable gear, was the more courageous choice. You old lionheart, you!
'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
The underlying issue needs to be sacked by the board of directors, but Apple is too courageous for that.
"Nine times out of ten, starting a fire is not the best way to solve the problem." - my wife
It's amazing that we embrace wireless simple on the annoyance of wires? When in fact nothing is more reliable than a wired connection. I have had nothing but trouble with wireless connections with any device from Bluetooth in my vehicles, wireless mice and keyboards, and Bluetooth speakers. My question with these Air Pods has been two fold. How reliable will they be, and what happens when the batteries won't hold a long enough charge? Do we continue to fill landfill's up with old broken Air Pods because they are too delicate to last more than a year or so? Sorry, I am not buying that wireless is any savior to what we need.
I think a lot of companies would love to fail that well.
...with my bluetooth connection in my car, and also at various times when I connect my Beats Pill. So I'd guess this has to do with bluetooth connectivity in general, and not specifically the AirPods. Fuck me, right?
"At present, the issue appears to be limited to iPhone 6s and iPhone 6s Plus devices, with several users reporting no such problems after upgrading to an iPhone 7. "
Well played, Apple. Well played.
Upgrade to a phone with a jack in it.
Use only one airpod at a time? What, am I using it wrong? Or holding it in my ear wrong???