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Annual Hard Drive Reliability Report: 8TB, HGST Disks Top Chart Racking Up 45 Years Without Failure (arstechnica.com)

Online backup solution provider Backblaze has released its much-renowned, annual hard drives reliability and failure report. From a report on ArsTechnica: The company uses self-built pods of 45 or 60 disks for its storage. Each pod is initially assembled with identical disks, but different pods use different sizes and models of disk, depending on age and availability. The standout finding: three 45-disk pods using 4TB Toshiba disks, and one 45-disk pod using 8TB HGST disks, went a full year without a single spindle failing. These are, respectively, more than 145 and 45 years of aggregate usage without a fault. The Toshiba result makes for a nice comparison against the drive's spec sheet. Toshiba rates that model as having a 1-million-hour mean time to failure (MTTF). Mean time to failure (or mean time between failures, MTBF -- the two measures are functionally identical for disks, with vendors using both) is an aggregate property: given a large number of disks, Toshiba says that you can expect to see one disk failure for every million hours of aggregated usage. Over 2016, those disks accumulated 1.2 million hours of usage without failing, healthily surpassing their specification. [...] For 2016 as a whole, Backblaze saw its lowest ever failure rate of 1.95 percent. Though a few models remain concerning -- 13.6 percent of one older model of Seagate 4TB disk failed in 2016 -- most are performing well. Seagate's 6TB and 8TB models, in contrast, outperform the average. Improvements to the storage pod design that reduce vibration are also likely to be at play.

15 of 114 comments (clear)

  1. HGST nearly always on top by Anonymous Coward · · Score: 5, Insightful

    Every time Backblaze publishes a report the HGST drives always come out on top.

    It's a little more expensive to fill your NAS with them but in my experience it's been worth it.

    1. Re:HGST nearly always on top by VernonNemitz · · Score: 3, Funny

      Here's a wild idea that might extend disk-drive lifespan even more. All the drive-spindles/axles in one of those pods should be aligned parallel with the Earth's rotation axis (details in the link).

    2. Re:HGST nearly always on top by BenJeremy · · Score: 3, Insightful

      Seagate blows. I've got a lot of hard drives - Toshibas, Hitachis, WDs, Seagates.... I have exactly three Seagates out of 12 that are currently working.

      On the other hand, I've bought up some "refurb" Hitachis (server pulls with 20k hours) and they just work.

      Seagate hasn't made a quality drive since they bought up Maxtor and, apparently, dumped all of their factories, QA people and engineers in favor of Maxtor's. It's the only explanation I can think of for the nosedive in quality.

      It's rather ironic that the former "Deathstar" line is more reliable than Seagate these days

    3. Re:HGST nearly always on top by drinkypoo · · Score: 3, Funny

      I grew up in Santa Cruz, which meant I was very near to Seagate. One of the most popular local BBSes was run by a Seagate engineer. A lot of cheap used Seagate disks mysteriously found their way onto the local market, and you could generally get ST-506 disks for $1/MB, which was exciting and astounding at the time. Back then, Conner was pure crap, Maxtor was interesting and decent, WD or Quantum seemed to be the best, and even locally we called Seagate "Seizegate" and everyone learned to take their drives out of their PC and whack them just so in order to free them up from stiction... approximately weekly. Just one or two good temperature cycles without turning on the system was sometimes enough to make them freeze.

      These disks weren't marked in any way as engineering samples, though I suppose that's not impossible. But it wasn't just me. It was a fairly universal experience.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    4. Re:HGST nearly always on top by adolf · · Score: 3, Informative

      The thing about anecdotes like this is that the sampleset is always very small, so it's not a very meaningful datapoint.

      I have several 8-year-old 250 gig Seagate 7200.10 drives that refuse to die. I took them out of service a few weeks ago.

      At work, I've seen a lot of Seagates die in NVRs. But then, the NVRs were all mostly populated with 2TB Seagates from day 1 -- so of course I'm going to see a lot of them die. I also see plenty of 2TB WD drives bite the dust. I've never seen an HGST drive die in an NVR, but then none of them have HGST drives installed....

      Statistically, from my perspective, it's about a wash. But that doesn't really mean anything, because again my own sampleset is very limited in scope compared to Backblaze or Google.

      Meanwhile, IBM at one point was making some absolutely stellar hard drives. Their 9ES SCSI drives were the bee's knees at the time, and were resoundingly reliable. It's hard to characterize a brand of hard drive -- some models are good, and some are bad, from just about any manufacturer.

      (Except for Quantum. Quantum was never good. And Miniscribe, because fuck those crooks.)

  2. Real article by TypoNAM · · Score: 5, Informative

    Arstechnica just borderline copy&pasting from the source. See the actual article at: https://www.backblaze.com/blog...

    Shame on Arstechnica for not even bothering to link their source material.

    --
    This space is not for rent.
    1. Re:Real article by supercell · · Score: 4, Insightful

      They don't want you to leave their web site, it's that simple.

  3. Re:In other news - in 2062 they will have time tra by Archangel+Michael · · Score: 3, Interesting

    The bathtub curve is real, and if you follow BackBlaze tips, they show that years 2-4 are usually exceptional in terms of reliability.

    My recommendation is to buy the NAS/SAN/POD/Whatever and spin it up for 3 months, then put it into production and then wait 42 months. After that, start planning and when the next drive fails in the 42-48 month range, start the purchasing process (depending on lead time needed), get it installed, wait 3 months to get early failures out of the way than transfer data ... wash/rinse/repeat. You'll get close to five years between purchase and retirement, with a bit of overlap between versions.

    If you have several decks of drives, you can get a reasonable cycle going, and it becomes second nature. Data loss is not an option.

    --
    Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
  4. 45 years by trb · · Score: 4, Insightful

    Aggregate years are not years.
    "Nine women can't make a baby in one month."

    1. Re:45 years by The-Ixian · · Score: 4, Informative

      "Nine women can't make a baby in one month."

      Well... some people will tell you that babies are created at the time of conception...

      --
      My eyes reflect the stars and a smile lights up my face.
  5. Re:In other news - in 2062 they will have time tra by ShanghaiBill · · Score: 3, Interesting

    The bathtub curve is real

    This Backblaze report, previous Backblaze reports, and the Google logitudinal disk reliability study, have all found that the "bathtub curve" is a myth. HDDs do not have high early failure rates, nor does the failure rate suddenly rise after a set period of time.

    Another myth that these studies have debunked is that HDDs do better if kept cool. Actually, failure rates are lower for disks kept at the higher end of the rated temperatures. This is one reason that Google runs "hot" datacenters today, with ambient temps over 100F.

  6. Re:In other news - in 2062 they will have time tra by arth1 · · Score: 5, Interesting

    I find it hard to believe. It isn't measuring 45 years worth of things like metal fatigue, material decay or degeneration, wear and tear etc.

    For spinning disks, factors that do not materialize in the first few years and thus can't be determined from an aggregated short time test include (but are not limited to)
    - demagnetization of fixed magnets (leads to write failures)
    - magnetization of paramagnetic materials (leads to bit rot)
    - wear on ball bearings (leads to all kinds of fatal crashes)
    - accretion of and contamination of lubrication (leads to sticktion)

    Based on my own experience as a long term sysadmin, the quality and longevity of drives go up and down. Late 1990s drives were bad, early 2000s were good, late 2000s were bad, early 2010s were good, and now it's pretty bad again. It's not just vendor specific, because vendors seem to adjust to each other to arrive at common price/quality point. Sure, there are exceptions, like the Deathstars, but overall, I think the drives tend to be similar in longevity not so much based on brand, but what generation they are.

  7. Re:In other news - in 2062 they will have time tra by lgw · · Score: 4, Informative

    The bathtub curve is certainly real, but most drives aren't kept in service long enough to see the far wall - Google's study only goes to 5 years, for example. As failure rates start climbing you tend to replace the lot of them, rather than keep them in service until you reach 50% failure/year. (Note that the PDF you linked does show high infant mortality for drives in heavy use.)

    I used to work with very old HDDs, though, and even with a busy used market, the supply of old drives would fall off a cliff at a certain point. When everyone is seeing 50% failure/year, it doesn't take long until spares just can't be found.

    (If you're curious why anyone would put up with that sort of thing - the software that works only works on a machine old enough that only very old drives can attach to it. And since demand at the time was maybe 1% of the peak, you'd be using old drives until about 90% ever made had failed.)

    --
    Socialism: a lie told by totalitarians and believed by fools.
  8. Model numbers much more important than brand name by raymorris · · Score: 3, Insightful

    Looking at data from both Backblaze and Google, what's apparent to me is that all brands have some good models and some bad. Google made sure to point that out in their report. Something like "the most reliable model and the least reliable model are the same brand. While reliability is somewhat consistent within samples of the same model, there is little to no correlation between any brand name and reliability".

    In other words, these studies show that HGST Model #12345678 is a good drive. They don't show that HGST (or any other company) consistently makes good drives.

  9. Example: 5 platters vs 1 platter, same manufacture by raymorris · · Score: 3, Interesting

    Ps a clear example of this is that all manufacturers make drives with different numbers of platters. A drive with 5 platters is FAR more likely to fail than a drive with 1 platter. They may be made by the same manufacturer, but the 5-platter model is at least 5 times as likely to fail (platters interfere with each other).