Nintendo Switch Owners Complain About Dead Pixels, Nintendo Says They're 'Normal' (theguardian.com)

Nintendo says the dead or stuck pixels Switch owners are complaining about are "normal" and not defects. "New Switch players have taken to online discussion boards, including a 2,000-comment strong Reddit post, to complain of screen issues distracting play, unbecoming of a $300 handheld gaming machine," reports The Guardian. From the report: In a support document entitled "There are black or bright dots on the Nintendo Switch screen that do not go away, or there are dark or light patches on the screen," Nintendo said: "Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect." Customers wishing to swap their Switch consoles with defective screens will get no support from Nintendo. A similar issue happened with the Nintendo DS at launch in the U.S., but the Japanese gaming company eventually relented after complaints from buyers, begrudgingly offering replacements under warranty. Nintendo also warned users that using the Switch near an aquarium or within a meter of another wireless device, including laptops, wireless headsets, wireless printers, microwaves, cordless phones or even USB-3.0 compatible devices "such as hard drives, thumb drives, LAN adapters, etc," might cause the Joy-Con controllers to disconnect from the Switch.

Comments

Dear Mr. Customer

[fred911]

The defects you seem to think exist are a normally engineered design to enhance our users experience. Besides, we don't have sufficient inventory to supply the current demand. As soon as our supply is greater than our customer demand, we may consider some type of compensation. Please keep complaining and we'll contract you in 6 months or so (if you're loud enough).

  Thanks and enjoy your experience!

It's a bold choice

[grasshoppa]

...but maybe the customers are just holding it wrong?

Not dead, just resting.

[fahrbot-bot]

No, no the pixels are not dead, they're just resting. Remarkable pixels on the Nintendo Switch. Beautiful plumage!