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IT Executives Believe Service Management Is Key To Digital Transformation (betanews.com)
Ian Barker, writing for BetaNews: A new survey reveals that a majority of IT executives believe investment in IT service management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation. The study of more than 250 IT executives for enterprise management specialist BMC conducted with Forbes Insights reveals that 88 percent of respondents say ITSM is important to their digital transformation efforts. In addition 86 percent see ITSM as important to related initiatives around cloud computing, 83 percent to mobility and 83 percent to big data. Also 75 percent believe the time, money, and resources spent on ongoing maintenance and management is affecting the overall competitiveness of their organizations.
Yes, and it's actually worse than that because what it reveals (since ITSM is policies, procedures and management philosophy) is that this group of IT executives thinks that IT management and bureaucracy is the most important factor in IT success. Kinda self-serving which isn't a surprise.
As a user of BMC's service management software, I'd actually postulate it's causing our organization to be less agile and more inefficient. People are trying to meet metrics instead of actually getting the job done in many cases.