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IT Executives Believe Service Management Is Key To Digital Transformation (betanews.com)

Posted by msmash on from the things-they-believe-in dept.

Ian Barker, writing for BetaNews: A new survey reveals that a majority of IT executives believe investment in IT service management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation. The study of more than 250 IT executives for enterprise management specialist BMC conducted with Forbes Insights reveals that 88 percent of respondents say ITSM is important to their digital transformation efforts. In addition 86 percent see ITSM as important to related initiatives around cloud computing, 83 percent to mobility and 83 percent to big data. Also 75 percent believe the time, money, and resources spent on ongoing maintenance and management is affecting the overall competitiveness of their organizations.

4 of 83 comments (clear)

  1. Bingo! by Nidi62 · · Score: 4, Insightful

    A new survey reveals that a majority of IT executives believe investment in IT service management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation.

    Translation please? I don't have my buzzword translation chart handy.

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    The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
    1. Re:Bingo! by anoob7000 · · Score: 3, Insightful

      I also hate all the buzz words and talk about being more agile, flexible, dynamic, and all that jazz. I'm sure IT personnel all around the world cringe when they hear words like that.

      Article sounded like an advertisement for cloud vendors and consultants.

    2. Re:Bingo! by EvilAlphonso · · Score: 3, Insightful

      Let me sum up ITSM in plain terms

      Repeatable builds - you shouldn't have unique/fragile artifacts all over your infrastructure (Infra/platform as code). Provisioning standard services shouldn't require manual interventions.

      Change management - changes should be prioritized and ordered. There shouldn't be multiple changes happening at the same time. All key players (network, security, operations, dev, DBA, the business owner of the change) should assess the impact of the changes. This requires a...

      CMDB - you should have somewhere a list of the functional services IT renders to the business, and what machines/technical services are delivering those functional services. You can then quickly assess the impact of changes/incidents This will also greatly simplify the task of the person implementing monitoring.

      Documented processes - or even better, automated processes. Because nothing satisfies a senior sysadmin better than hand-editing config files across hundreds of hosts(/sarcasm)

      DevOps is basically ITSM-light mixed with the best practices of industrial management.

  2. So... by sycodon · · Score: 5, Insightful

    ...BMC, a company who happens to make "service management" software does a survey with Forbes and Shazaam! the Majority of IT Executives, who probably never heard of this thing called ITSM, think it's important.

    Just more bullshit in the river of bullshit from software companies seeking to be the new imperative of the decade.

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