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Your Save Data Is Not Safe On the Nintendo Switch (arstechnica.com)

An anonymous reader quotes a report from Ars Technica: In a post-launch update to our initial Nintendo Switch review, we noted that there is no way to externally back up game save data stored on the system. A recent horror story from a fellow writer who lost dozens of hours of game progress thanks to a broken system highlights just how troublesome this missing feature can be. Over at GamesRadar, Anthony John Agnello recounts his experience with Nintendo support after his Switch turned into a useless brick for no discernible reason last week (full disclosure: I know Agnello personally and have served with him on some convention panels). After sending his (under warranty) system to Nintendo for repair, Agnello received a fixed system and the following distressing message from the company two days later: "We have inspected the Nintendo Switch system that was sent to us for repair and found that the issue has made some of the information on this system unreadable. As a result, the save data, settings, and links with any Nintendo Accounts on your system were unable to be preserved." Agnello says he lost 55 hours of progress on The Legend of Zelda: Breath of the Wild, as well as more progress on a few other downloadable games. While he was able to redownload the games that were deleted, he'd have to start from scratch on each one (if only all that progress was easily, instantly unlockable in some way...)

21 of 161 comments (clear)

  1. This is awesome by future+assassin · · Score: 3, Funny

    that Oh the Horror!!!!! these days is losing some hours of game play. Back in the day when we use to walk in the snow for hours (Yes we did) to rent Sega and Nintendo games and welcomed things crashing and deleting data so that we can stay up all night building up Nintendo thumbs.

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    by TheSpoom (715771) Uncaring Linux user here. I have nothing to add to this but please continue. *munches popcorn*
    1. Re:This is awesome by CaptainDork · · Score: 4, Funny

      I'm 71 tears old.

      I remember we had to walk uphill everywhere we went until that guy, what's his name, proved the downhill theory.

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      It little behooves the best of us to comment on the rest of us.
    2. Re: This is awesome by gl4ss · · Score: 2

      " Remember when Nintendo consoles had memory cartridges? I do."

      ooh.. um.. so.. nintendo64 and.. gamecube?

      remember putting in a 20 letter code because they couldn't be bothered with the expense of a battery backup in the cartridge?

      I think nintendo knows how poor the security on the switch is so they didn't want it loading any save thumbnails or whatnot or anything like that.

      they are possibly also forcing indies to not implement their own online savegame systems.

      but this isn't really any news. this was known from the day switch launched - there is no way to move saves off the device or even to the memory card - which is really puzzling.

      theres also no user accessible web browser, but the os has a browser (for wifi logins, some store features and some stuff like that). it's not user accessible because it's security is so poor as well. it's not like nintendo cares about your security though, they care ONLY about drming their things.

      which is the whole reason for why they launched nes only with carts in usa/euro, forcing us to write those lengthy passcodes and not being able to save our tracks in excite bike etc.

      the nintendo cloud remembers what games you bought though. just not the saves for them.

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      world was created 5 seconds before this post as it is.
    3. Re:This is awesome by n3r0.m4dski11z · · Score: 4, Insightful

      "[we] welcomed things crashing and deleting data so that we can stay up all night building up Nintendo thumbs."

      uhh more like we left our consoles powered on for weeks until mom plugged in the vacuum one day and "I just needed the outlet for a sec dear! it can't be that bad!"

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    4. Re:This is awesome by future+assassin · · Score: 2

      Actually we walked downhill to Overwaitea Foods, was about an hour from my house in Kamloops BC. Back then that use to get crazy snow in winters (1988). We then had to walk back uphill on the yet to be be finished/widened Trans Canada when they were building the Coquihala Hwy. This was our path https://www.google.ca/maps/dir...

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      by TheSpoom (715771) Uncaring Linux user here. I have nothing to add to this but please continue. *munches popcorn*
    5. Re:This is awesome by RavenLrD20k · · Score: 2

      As the owner and current player of an original "Castlevania 2: Simon's Quest" cart, I call you out. There is no battery, only a password system. As a test, if you have a copy that's never been played (good luck), use the password:
      C1EN WMAK
      JXKN VMZK

      Let me know if it errors or gives you every item in the game.

  2. I don't get it by gweihir · · Score: 2

    Having backup is _the_ core approach to keeping data safe. I really do not understand why "designers" keep messing this up. Maybe these are people that never had a disk crash or are having all their own things in the cloud, but even then this is a very basic and very stupid mistake to make. It is also something any good IT systems engineering or IT security consultant would have asked after and pointed out, so I guess they thought they do not need any outside review in order to not miss things. That universally fails, because one thing any good engineer knows is that while you are in the heat of the design process, you miss things that outsiders will see.

    The bottom line is that the people that designed this are mediocre and it is very likely that using good people instead would have hat huge economic benefits.

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  3. Well that settles that by maugle · · Score: 4, Insightful

    Having been on the fence about whether or not to get a Switch, this is the news that settles my decision on "hell no". The inability to back up saved games would have been somewhat tolerable if the storage medium were reliable, but clearly it is not. There's no way I'm going to risk having all my progress thrown to the four winds.

    Here's what I really don't understand: saved games are small, and Nintendo presumably has capable servers because it offers downloadable games. Steam has shown us that it's perfectly reasonable to ask that the service you download your games from also back up your saves, because it's a huge benefit to the gamers at a miniscule cost to the company. Does Nintendo really not give a damn about their customers?

    1. Re:Well that settles that by spire3661 · · Score: 5, Insightful

      Nintendo doesnt get 'infrastructure'. They dont understand that they NEED a living network to tie their products together. Nintendo doesnt like Information Age stuff, it wants to make toys, nothing more.

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      Good-bye
    2. Re:Well that settles that by kronix1986 · · Score: 2

      It's 50% anti-consumer BS and 50% incompetence. The 3DS and its spawn were exploited many times via save game glitches and it seems this is what Nintendo's afraid of.

      Couple this with Nintendo's terrible understanding of hardware outside of the base console and what you get is local-only save games, no way of backing them up to SD cards, and no cloud sync support.

    3. Re:Well that settles that by maugle · · Score: 2, Insightful

      First, it's one guy with a soapbox to stand on. Of the other 2 million consoles, we don't know how many others have failed.
      Second, the Switch has only been out for a single week and already we're seeing reports like this. Now we get to play the game of "will the failure rates follow a bathtub curve, stay constant with time, or increase with time?"

      Finally, I was genuinely excited about the Switch at first. But then I heard the reports about low FPS when connected to a TV, and the joy-con connectivity issue, and the dead/stuck pixel issue, and a half-dozen tiny nitpicks (flimsy kickstand, etc); and I decided to wait and see, hoping that process improvements and software updates would fix things.
      But now it's becoming pretty clear that Nintendo really cheaped out on their components. At this point there's nothing that would convince me to get a Switch other than Nintendo allowing save game backups or implementing their own cloud backups, and also releasing a newer model Switch with more durable parts.

  4. Re:Battery backup *all* flash-storage-based device by CaptainDork · · Score: 2

    I guarantee you that it bricked because of a neutrino from the interior of the Sun that God had sent to take out Trump and the goddam thing missed and shit.

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    It little behooves the best of us to comment on the rest of us.
  5. Re: Is this part of ... by Anonymous Coward · · Score: 2, Informative

    No, it's anti piracy shit.

    Nearly every Nintendo product since the GameCube has been hackable by restoring a "backup" of a saved game containing data that would trigger arbitrary code execution exploits.

    If they don't provide a method of getting saved game data onto or off of the device they're eliminating the method used against them most often, while only "inconveniencing" an OtherOS using size share of customers.

  6. Re:Nintendo is done, in my estimation by Anonymous Coward · · Score: 3, Informative

    "I'm pretty sure you're allowed to back up your stuff to your own external drives, just like with the Wii-U. "

    Uh, perhaps you don't know how to use google so you probably don't know the pages and pages of stories/anouncements of people are complaining that you can't back up your saves period on the Switch. You can't even transfer a save from one Switch to another since the saves are tied to the machine.

    I think I'll wait a while longer to get a switch. See if Nintendo fixes that, although I won't hold my breath.

  7. It's just a game by tezbobobo · · Score: 2, Insightful

    So this is definitely inconvenient. Now, that's out of the way lets put this in perspective. You're not losing your PhD project, or mission critical data. Your losing some save data if, just if, there is a problem with that part of the system. This shouldn't be a deal breaker unless there are reports of this becoming a widespread problem. But again, the real problem there is that they sold you a faulty product, and not that you lost some game progress.

  8. Re:No save by Yosho · · Score: 4, Insightful

    I remember a time where saving functions did not exist at all. It was still fun to play video games.

    And in most of those games, the progression came from playing the same difficult levels over and over until you could beat it; most of those classic games without save functionality can be beaten in under an hour or two if you know what you're doing.

    That's not quite the same as a modern game that has 100 hours of progression and gradual access to new content.

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  9. Re:A "horror" story is what is happening in Yemen by n3r0.m4dski11z · · Score: 5, Funny

    Ladies and gentlemen, that girl you wish you hadn't started a conversation with at the party!

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  10. Re:Wouldn't that also happen on other consoles? by CronoCloud · · Score: 2

    they are automatically backed up online for your "primary" PS4 system if you have auto upload enabled. Some people don't know they should do that:

    http://manuals.playstation.net...

    Then setup automatic uploads, if it is not already turned on:

    http://manuals.playstation.net...

    You can also upload manually or copy to USB storage:

    http://manuals.playstation.net...

  11. Yet another general disregard in general for data by hackwrench · · Score: 2

    Taking game software alone, you have lots of space, yet most save mechanisms arbitrarily restrict the number of saves? And wider scope, We've all lost copious amounts of web form data. Microsoft has a memory limitation called a desktop heap that the recommended and default size on modern machines is absurdly small and results in data loss. For that matter, Windows Updaye is oblivious to what is happening on the machine and has no regard for data preservation.

  12. Re: A "horror" story is what is happening in Yemen by Joce640k · · Score: 2

    "Yemen" is fake news.

    Luckily, President Trump is building a wall to keep out the fake stories about "Yemen".

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    No sig today...
  13. Re:A "horror" story is what is happening in Yemen by wildstoo · · Score: 2

    +5 Funny for the assumption that most Slashdotters would start a conversation with a girl.