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Employee Burnout Is a Problem with the Company, Not the Person (hbr.org)

Employee burnout is a common phenomenon, but it is one that companies tend to treat as a talent management or personal issue rather than a broader organizational challenge. That's a mistake, reads an article on HBR. From the article: The psychological and physical problems of burned-out employees, which cost an estimated $125 billion to $190 billion a year in healthcare spending in the U.S., are just the most obvious impacts. The true cost to business can be far greater, thanks to low productivity across organizations, high turnover, and the loss of the most capable talent. [...] When employees aren't as productive as they could be, it's usually the organization, not its employees, that is to blame. The same is true for employee burnout. When we looked inside companies with high burnout rates, we saw three common culprits: excessive collaboration, weak time management disciplines, and a tendency to overload the most capable with too much work. These forces not only rob employees of time to concentrate on completing complex tasks or for idea generation, they also crunch the downtime that is necessary for restoration.

20 of 262 comments (clear)

  1. Excessive collaboration is a good one! by Anonymous Coward · · Score: 2, Insightful

    Nothing like sitting through a .25hr scrum daily meeting and it turning into 1.25hr/daily. By the time it's over I could go take a nap!

    1. Re:Excessive collaboration is a good one! by computational+super · · Score: 2

      a .25hr scrum daily meeting

      Wait until you're "matrixed" into multiple projects. Then you can attend three or four daily (one or two hour) "standup" meetings!

      --
      Proud neuron in the Slashdot hivemind since 2002.
  2. Sounds like you're the problem by pteddy · · Score: 2

    I take my full 4 weeks every year.

    1. Re: Sounds like you're the problem by TechyImmigrant · · Score: 5, Insightful

      Then you must not be very important if the company can survive an entire month without you.

      If I didn't take my vacation they would get to try surviving without me around at all.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    2. Re: Sounds like you're the problem by Hadlock · · Score: 5, Informative

      Finance companies are required by law to make their employees take 5 days in a row off, specifically for this reason, to ensure continuity of business processes in case you get hit by a bus. If you're the only one who knows how things work for day to day processes, there's serious flaws in your organization.

      --
      moox. for a new generation.
    3. Re: Sounds like you're the problem by Asgard · · Score: 2

      I think its less for 'hit by a bus' and more to remove you from the environment long enough that any fraud/embezzlement schemes you might have fall apart.

    4. Re: Sounds like you're the problem by Rastl · · Score: 3, Informative

      I think its less for 'hit by a bus' and more to remove you from the environment long enough that any fraud/embezzlement schemes you might have fall apart.

      If your fraud scheme falls apart in 5 days you set it up wrong.

      It might sound useless but I worked at a bank where an AVP got called into the office on the 4th day of his mandatory 5 day vacation. Turns out he had been kiting checks for a client and because he wasn't there someone else caught on. He was escorted out again.

      For IT this gets a little trickier since we tend to build a LOT of automation and have remote access to systems. So even if we're not in the office there's a very good chance that someone who is doing illegal things would have their bases covered per networkBoy's comment. But the people who handle money all day tend not to have our options.

  3. Re:Lack of vacation is the big problem by HornWumpus · · Score: 2

    Take your vacation. You will be more productive after. Crispy devs not only get less done, but they make more mistakes, resulting in more rework and even worse, more crap in the live codebase to workaround.

    I'll believe their is an actual dev shortage when they stop wasting so much of my time. Every goddamn day they burn hours on useless meetings. Email me the minutes and leave me to do actual work.

    Daily 'standups'...just no. Daily email status reports to the project manager...takes 5 minutes.

    --
    John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  4. Burnout is accelerated by incompetency... by bogaboga · · Score: 3, Insightful

    ...You may wonder who exactly *is* incompetent in my post. I am referring to company leadership that has got no clue about how things run.

    Sometimes, they do have a clue, but pretend not to know; or provide "non answers" or "non solutions" to real issues.

    In many cases, these managers have risen up the ranks of the company solely because of *nepotism* and not capability.

    Sometimes, they have risen because of "who you know" for lack of better terminology...

    Sometimes they have risen because they [have] provided a "service" or "favor" to the founders or influential parties. I will leave the nature of this service or favor to your imagination...

    And BTW, this is very common in today's USA as well. I am speaking as one who lives right here in this blessed "land of the free."

  5. Re:Lack of vacation is the big problem by Anonymous Coward · · Score: 5, Insightful

    Developers are so expensive and so hard to find that companies have to work the ones they have pretty hard and not allow them time off. I haven't had a full week off since 1993, and it sucks. Also, I typically lose two and a half weeks of vacation each year since I hit the accrual max. It gets old, but until there's enough developers, things are going to stay bad.

    If you're good enough, when you say, "I'm taking two weeks off!" your boss says OK.

    If he says, "You're too important to take that time off." then you need to reply with, "Then I need a raise. Right now."

    If you're so important they can't afford to let you take time off, you're underpaid.

  6. Re:Lack of vacation is the big problem by un1nsp1red · · Score: 2

    ...there's a person out there who forewent benefits for approximately as long as it's been since the Cubs last won the world series.

    Since November 2016?

  7. They blame "excessive collaboration"... by Torp · · Score: 2

    ... and yet they recommend Agile.
    Makes no sense.

    --
    I apologize for the lack of a signature.
    1. Re:They blame "excessive collaboration"... by HornWumpus · · Score: 4, Interesting

      Agile is a manifesto that is hard to argue with.

      Agile as implemented is usually scrum...which is a waste of time by design. Good teams can get results with any formal methodology, usually despite it.

      The problem with agile is management ignores things like 'people over process' and 'hire competent, enthusiastic individuals' and only follow 'ship often' and 'talk to the client a lot'. Using agile as justification for constant spec drift and little thought going into the spec in the first place.

      When someone claims they are 'agile' you should inquire further. The 'hire competent enthusiastic individuals' line has implications. Those people don't work for cheap. If a place is paying 'industry average', they aren't doing agile.

      --
      John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  8. Re:2 weeks vacation by m00sh · · Score: 2

    I'll take my vacation sure! But while I'm gone it's one more opportunity for them to "forget" how much work I do. And that's working a regular 51 hours a week (yeah I'm a lightweight in the industry) and being extremely productive while doing so. I'm over 40 in "the biz" so EVEN if I had full certs, and EVEN if they were current, and EVEN with a TON of experience, If I'm let go, I'm unlikely to get employed at anything but the lowest technical position. This has already happened to me once. If I want to keep paying my bills and supporting my family I can't let that happen again. Fear runs this business in a lot of places.

    You're doing it wrong. It should be the other way around. The company should be afraid that you will leave with valuable experience and knowledge.

    You should only have FOMO, fear of missing out. Someone else grabs a nice opportunity when you're on vacation.

  9. Re: Lack of vacation is the big problem by ShanghaiBill · · Score: 4, Insightful

    Cut me a check for the *overtime* value of the lost vacation.
    Pretty simple.

    No. There is no federal law requiring compensation for forfeited vacation time. Some states require that employees be compensated. None require it to be at "overtime" rate.

    My company has a "use it or lose it" policy ... which is how it should be. Vacation exists for a reason and "extra pay" is not a substitute.

  10. Burnout has many contributory factors by petes_PoV · · Score: 4, Insightful

    it's usually the organization, not its employees, that is to blame

    It is incorrect to suggest that only factors related to work are the cause of burnout and that therefore it is a "company" problem. There can be many issues with an individual's personal life (or their finances, children, partners, parents, neighbourhood or many other sources) that means they are more or less susceptible to "burnout".

    Even two people doing the same work: subject to the same level of professional stress can have vastly different reactions to it, depending on how pre-stressed they already are, or what coping mechanisms they have developed, or not - or even due to their personalities.

    So while the pressures of a job may well add to an already stressed individual's burnout, it is unlikely to be the sole reason for it. Consequently a proper study would have to look at all aspects of a person's life to determine the extent to which their job or their boss or something else caused them to have problems. And therefore it seems reasonable that the solution to a person's recovery could, in many cases, be found outside of their work life, rather than within the company they work for.

    --
    politicians are like babies' nappies: they should both be changed regularly and for the same reasons
  11. Re:Not 4 weeks at once by Ol+Olsoc · · Score: 2

    Usually a week in the spring, two weeks in summer and a week in the fall. But hey, at least on your deathbed you'll be able to say that you didn't let that feature slip!

    My only regret is that I didn't spend more time at the office.

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  12. And don't forget... by computational+super · · Score: 4, Insightful

    Open offices, too. But the fact that they're so popular suggests that the people who are making the decisions really just don't care about the consequences; they're just hanging on until retirement.

    --
    Proud neuron in the Slashdot hivemind since 2002.
  13. Re:Working people harder. by __aaclcg7560 · · Score: 3, Interesting

    And that poor unemployed slob who really wants to come back to work? Well, he "doesn't have the skills" .

    For the two years (2009-10) I was out of work, hiring managers told me I was overqualified for minimum wage jobs and recruiters told me I was unemployable for anything else. I didn't listen to them. I got a weekend job for a moving company, working 20 hours per month for six months. The day after my Chapter Seven bankruptcy got finalized, I got a new fulltime job. I spent the next two years working seven days a week to rebuild my finances. As the economy got better, so did the jobs that got offered to me. Sometime you just have to hang in there until things get better.

  14. They pretend to pay us, we pretend to work by Anonymous Coward · · Score: 2, Insightful

    Let's not kid ourselves. Burnout happens because people no longer care about their jobs. Why? Because there is no benefit to working any harder.