Credit Suisse Deploys 20 Robots Within Bank (reuters.com)

Posted by msmash on Tuesday May 2, 2017 @04:00AM from the robot-will-see-you-now dept.

Credit Suisse has deployed 20 robots within the bank, some of which are helping employees answer basic compliance questions, the Swiss bank's global markets chief executive, Brian Chin, said on Monday. From a report: Chin, speaking at the Milken Institute Global Conference in Beverly Hills, California, said the technology may help reduce the number of calls coming into the bank's compliance call center by as much as 50 percent. The technology works like Amazon's Alexa voice system. While Chin called them robots, it was not clear if they had a physical presence or how exactly employees interacted with them.

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devil's in the details by myNameIsNotImportant · 2017-05-02 06:05 · Score: 3, Insightful

...said the technology may help reduce the number of calls coming into the bank's compliance call center by as much as 50 percent.
That's great and all, but you can reduce the calls by 99.999% if you force the users through a maze of menu options and prompts.
When our help desk was outsourced to IBM consultants, the metrics were equally impressive. The reality however, is much less so --- most people simply opt not to call now, because the service is so horrible and decidedly unhelpful.
...But the call volume metrics say "job well done!".