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Apple AirPods Customers 'Satisfied' With the Product (techpinions.com)
Columnist Ben Bajarin, writing for TechPinions: The big story is customer satisfaction with AirPods is extremely high. 98% of AirPod owners said they were very satisfied or satisfied. Remarkably, 82% said they were very satisfied. The overall customer satisfaction level of 98% sets the record for the highest level of satisfaction for a new product from Apple. When the iPhone came out in 2007, it held a 92% customer satisfaction level, iPad in 2010 had 92%, and Apple Watch in 2015 had 97%. Bajarin notes that the site surveyed 942 AirPods customers.
...being pulled. Then TFS says at the end "...several major apps including Google Maps, Ebay, Amazon, and Target have pulled support for Apple Watch."
Two completely unrelated things...[insert thinking face emoji]
Apple did just gut their affiliate program.
"A person is smart. People are dumb, panicky dangerous animals and you know it." - K
A chicken crossed the road to get to the other side.
You are all apps. Apps say moo. MOOOOOOOOO! MOOOOOOOOO! Mooooo apps MOOOOOOO! Mooo say the apps. YOU LUDDITES!!
You are clearly an imposter. The REAL Apps AC has much more nuanced and sophisticated arguments.
This headline seems to be one step worse than clickbait. As written, half of it is completely false.
Thanks for pointing it out. I have fixed the summary and headline. Apologies for the error.
Why would I want Ebay on my watch?
If you did a lot of buying, it might make sense to be able to up your bid after getting outbid. That's about all I can think of - and it should be pretty lightweight. You have to leave the kitchen sink at home when designing for a watch.
This article and it's associate 'research' are annoyingly pointless. Of course the early adopters love them! When they cost half as much and a third of iphone users have bought them, let's repeat this survey (assuming it's subject selection methodology is sound) and see what results we get.
If you're buying the Apple Watch to use apps on it, you'll be sorely disappointed, no doubt. That's not its strength.
It's ideal for receiving notifications without having to pull out my phone and in environments the phone being out and in my hands would be inappropriate. I work in no-photography-allowed environments a lot. I'm not required to hand in my phone, but having it out with the lens visible would cause problems. Also applicable in swimming pools, gym, etc. I get important notifications & can make a quick reply without waving a camera around or getting my phone wet. It's also useful for fitness tracking, adjusting music when my phone's out of reach, and a near-line Siri I don't have to shout across the room for.
I live & work with lots of digital non-natives, and it's especially handy during meetings, dinners, etc. There's a certain level of fidgeting with a watch that's socially acceptable even to Luddites where even a momentary glance at a cell phone ruffles feathers. Watch lets me tell my family I'm running a little late without the Big Boss getting agitated or lets work ask me a quick question without it turning into "working at the dinner table." It's a small thing, but it's great for maintaining the peace.
For apps you're actually going to poke at on the watch screen? Complete and total rubbish. For me, what it does well makes it invaluable. I'm sure others' priorities are different.
Stupidly worded summary aside, I have a couple of question regarding AirPods.
Every single bluetooth headset I have ever used, has given me grief in terms of connectivity. Every. Single. One. I live in a very urban area with a ridiculous amount RF interference, and it's virtually impossible for me to walk down the sidewalk and not have the audio break up at least once. More often than not, the signal will break up very badly at certain points.
1. How do AirPods fair in this regard? If Apple's custom bluetooth hardware is able to punch through, then that IMO would be HUGE.
2. Are they designed the same as their other earPods? I have the basic wired earphones that came with my iPhone, and I just can't wear them for long. Their solid unyielding structure presses on my ears in just the wrong way, and becomes shockingly painful if I wear them for more than 30 minutes. My only option is to keep them as loose in my ear as possible, risking them falling out.
3. Related to 2: Are they noise isolating? One of the thing I like most about my current set of (otherwise crappy) bluetooth headphones, is that they suction against the ear and isolate the sometimes incredibly loud surrounding din of the city. While my earPods sound perfectly good, they make no effort at isolating my ears, which means if it gets noisy, I have to either stop listening entirely, or crank the volume up and hurt my ears. Based on the product page, it looks like the AirPods follow the same overall structure as the rest of Apple's headphones.
Thx.
92% satisfaction with the iPhone? It's a pile of shit. It has a broken, poorly laid out interface. It has bad default apps, it has a 1/2 broken notification system, on par with the BlackBerry Hub and it lacks good user interaction. If 92% of customers love that phone, then 92% of customers haven't used and don't want to use a functional phone.
AirPods are a solution looking for a problem. However, the fanbois weren't completely enthused with the touchbar on the new Macbooks. I suspect the survey respondents were heavily weighted toward iPhone/iPad users, which means they're more likely blindly to buy into the Apple hype and produce 98% satisfaction, which is North Korean election type numbers.
Serious question: has an Apple user ever *not* claimed complete satisfaction with one of their products? (At least, since they became a fashion icon with the iPod.) These surveys don't mean much, other than that they're going to continue making money off of these people.
I got a set as a gift, and I think they're atrociously bad.
They don't stay in my ears unless I sit perfectly still. I don't even have that problem with the wired EarPods. And, I really hate the lack of media/volume controls. Surely they could have come up with some sort of "gesture" to change the volume and skip tracks. Telling Siri to change the volume is NOT a good solution.
How do you bore a bot?
Why???????
For the love god why did he do it????
I dream of a time when a chicken can cross the road without having to justify its actions.
My bet there is a correlation between price (or rather how overpriced the item is) and justification of purchase (satisfaction).
With the smug sense of superiority I get for wearing them around people who do not have them.
Whenever I'm near an Apple store, I inquire about Airpods. Each time, I'm told they don't have any, and I can order some something something 3 months out. If I cared deeply, I would order some. But, I don't. There's no casual buyers of this product- everyone who has one has waited in line, preordered, or something else. They are, every one of them, all-in on the product.
If Apple made enough for demand, their sales would be substantially higher, but their satisfaction numbers would probably not be so amazing. Perhaps airpods are totally awesome- but you'll never know to ask super motivated fans only, which is all they have. All this study tells you is that the things are not garbage- and I don't think anyone was claiming that.
The post was originally entitled 'Apple AirPods Customers 'Satisfied' With the Product, But Some Big Apps Have Mysteriously Pulled Support' and was later changed to 'Apple AirPods Customers 'Satisfied' With the Product'.
Is this an advertiser thing?
But if you do a survey and 98% of your monkey's say they like your thing - you might want to either check the survey itself, or check who you're surveying.
Fwiw - I ride public transit to work every single day of the year (except weekends and holidays) and I've never once seen a pair of them in use.
Why do you keep insisting the avian species must self-identify as a chicken? Perhaps zhe wanted to identify as a turkey or duck or goose and crossed the road to be with it's other, self-identified types?
Browsing at +1 - no ACs, I ignore their posts. So refreshing!
It's called Rationalization.
I'm an American. I love this country and the freedoms that we used to have.
Nothing mysterious about it.
Percentages means nothing when you are basically digging into a crowd that is almost on a cult like level of devotion to a brand.
Not only they are heavily invested into the ecossystem, they have to justify paying so much for something that adds little value.
That satisfaction was decided pre-purchase. It only means that people who had any doubts decided not to buy it.
Ask for satisfaction rates on Prada bags or Ferraris.
No product has ever had a 98% satisfaction rate... not even chocolate.
Regardless of device...when you have a rabid fan base, most will give a positive spin on a device, rather than knock it. They do that to justify the stupid high prices for "flagship" devices these days.
I admit it - I am a phyllum-ist...
Browsing at +1 - no ACs, I ignore their posts. So refreshing!