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Cable TV 'Failing' As a Business, Cable Industry Lobbyist Says (arstechnica.com)

According to a cable lobbyist group, cable TV is "failing" as a business due to rising programming costs and consumers switching from traditional TV subscriptions to online video streaming. "As a business, it is failing," said Matthew Polka, CEO of the American Cable Association (ACA). "It is very, very difficult for a cable operator in many cases to even break even on the cable side of the business, which is why broadband is so important, giving consumers more of a choice that we can't give them on cable [TV]." Ars Technica reports: The ACA represents about 750 small and mid-sized cable operators who serve about seven million customers throughout the US. The ACA has also been one of the primary groups fighting broadband regulations, such as net neutrality and online privacy rules, and a now-dead set-top box proposal that would have helped cable TV subscribers watch the channels they subscribe to without a rented set-top box. "The cable business isn't what it used to be because of the high costs," Polka said, pointing to the amount cable TV companies pay programmers for sports, broadcast programming via retransmission consent fees, and other programming. When asked about cord cutting, Polka said, "it's the video issue of our time as consumers learn they have choice" from services like Netflix, Hulu, and Amazon Prime. "It gives consumers more choice, something that they've wanted for a long time, more control from the bundle of cable linear programming," Polka said. "Our members, however, I think are very aggressive in how they are trying to provide consumers that they serve with more choice through on-demand [channels], through availability of over-the-top services, making sure that their broadband plan is fast enough to support a consumer's video habits. So, yes, it's a thing that's happening today, cord cutting, cord shaving. But as an industry, our members are well primed to be able to serve their customers with their broadband service that allows them to consume the video they want."

33 of 185 comments (clear)

  1. Speed is less important than no data caps by garcia · · Score: 5, Insightful

    From the article (emphasis mine):

    Our members, however, I think are very aggressive in how they are trying to provide consumers that they serve with more choice through on-demand [channels], through availability of over-the-top services, making sure that their broadband plan is fast enough to support a consumer's video habits.

    As someone with 100/60 service at home (via cable) and 1.3/384k at my lake home, both with no data caps, I can offer up the tidbit that speed is far less important than the extra revenue stream cable providers are attempting to get through bandwidth capping.

    Netflix works just fine at 1.3/384k (Amazon less so) but I certainly don't need to have 100/60 service just to watch VOD while knowing I may hit my cap if I decide to download 5 or 6 concert torrents on top of my regular usage levels.

    Let's dispel with the notion that cable companies know anything about what their customers want and understand all they care about is profit for their shareholders. We don't necessary need faster, we just need truly limitless, like it always has been.

    1. Re: Speed is less important than no data caps by c6gunner · · Score: 3, Interesting

      There are alternatives to unlimited which work just as well. The provider I'm with offers a 200gb limit, but only measures your usage during the day. Any downloads scheduled between midnight and 8 am don't count towards your usage.

      They also offer unlimited for an extra $10 a month on top of your normal plan, but if you're really only worried about going over your cap because of a few extra torrent downloads, you can save $120 a year by just scheduling your downloads outside of prime usage hours.

    2. Re: Speed is less important than no data caps by techno-vampire · · Score: 2

      The OP mentions, among other things, using torrents to download recordings of concerts. Every torrent client I've ever used includes configuring it to work only during specified hours, along with putting a cap on the bandwidth used at certain times of day. Using that, you can throttle your client to a rate low enough to avoid the cap, except between midnight and 8 AM, to work around your carrier's data limits.

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    3. Re: Speed is less important than no data caps by tepples · · Score: 2

      I was referring to the policy option in Windows and Android not to perform some background downloads over connections that the operating system believes to be metered. (See metered connections in Windows and metered connections in Android.) Which operating systems offer a way to make the operating system believe the connection to be metered only during certain hours?

    4. Re: Speed is less important than no data caps by c6gunner · · Score: 2

      Your advice is often correct, however it doesn't apply in this case. I switched over from an "unlimited" provider which was throttling my bandwidth every day between 6pm and 11pm. With the new provider in getting speeds slightly higher than advertised, and never throttled.

      The other side of the coin is that I find "unlimited" providers often throttle at prime times, or if you exceed some unlisted daily limit. They do this because they're overselling their capacity and don't actually expect you to download at full throttle 24/7.

    5. Re:Speed is less important than no data caps by nine-times · · Score: 2

      Netflix works just fine at 1.3/384k... We don't necessary need faster, we just need truly limitless, like it always has been.

      At the same time, if you're happy with low-bitrate streams, that can also help to take care of the "limitless" part. If cable companies cap your bandwidth, Netflix could just give you the option to watch streams at a low enough bitrate that you're unlikely to hit your cap. You could listen to all your concerts at 64 kbps audio to cut down on your usage, since you don't care about quality.

      That's not to say caps are ok, just to say that your post is short-sighted. The amount of data we shove around is ever-increasing, and it's not just about entertainment media. I tend to move around a lot of big files for my work, and having transfers take a long time wastes my time, and makes my clients unhappy. We don't just need our Internet to be limitless, we also need it to be fast. And reliable on top of that. The traditional problem is that these companies have not wanted to invest in improving internet speed and reliability, since it enabled customers to use competing services. The introduction of data caps has only arisen as a method of blocking use of those competing services as they increase speed.

    6. Re:Speed is less important than no data caps by Rockoon · · Score: 2

      Exactly.

      In bandwidth terms, 3 mbps is easily enough for a single video stream at a "full" 1080p. Of course homes often have more than 1 person living in them, so lets say 12 mbps is enough for 4 "HD" video streams. It wasnt so long ago that the only video you could get inexpensively on or off the internet was more like 480p. Surely DVD quality is good enough for the low end consumer, right? A couple "DVD quality" streams can easily be done in under 4 mbit with todays codecs.

      Low end connections are supposed to be... wait for it.... low end. DVD quality is a pretty good low fucking end. I grew up on first generation VHS and rabbit ears. I still watch the DVD's that I own from time to time.

      Of course people want faster connections. Duh. Want isnt need tho.

      --
      "His name was James Damore."
    7. Re:Speed is less important than no data caps by nine-times · · Score: 2

      Of course people want faster connections. Duh. Want isnt need tho.

      Ehhh... I mean, we don't "need" very much, in hunter/gatherer terms. Do I need a fast Internet connection? I suppose not, in that I wouldn't suddenly starve to death. But I also don't "need" any Internet or TV whatsoever.

      But once you get past that kind of argument, the distinction between "want" and "need" get really fuzzy. Do I "need" a fast Internet connection? Well no, I could give up on the idea of 4K video. I could be completely unproductive at work. I could forget about streaming an kind of media, and go back to a 56K modem. I could.

      But on the other hand, yes, I absolutely do need a fast Internet connection. Because I want to be able to stream high-quality media in real time. Because I want to be able to get my work done. Because I wan to be able to protect all my data with an online backup. Because, god damnit, all of us are dealing with large data sets, and this isn't 1998 anymore.

  2. VOIP pattern by Tablizer · · Score: 2

    It's the same pattern as VOIP: it's redundant to have one infrastructure network for one kind of information and a different for another. The Internet is clearly more flexible than cable (at least potentially more flexible) because you can select from myriads of content providers rather than just the forced bundles of channels that oligopolies love to offer.

    Cable co's should get with the times rather than play games to hold the clock back. The cable co's can rework their strategy to provide local buffering services for content providers, for example, so that the bytes of popular shows don't have to travel as far.

  3. Re:That's great! by Anonymous Coward · · Score: 2, Insightful

    Yes, youngins like BeauHD don't know what Slashdot used to be before a bunch of thugs bought it and ran it into the ground.

  4. Stop buying the expensive sport then by jonwil · · Score: 2

    If cable companies stopped buying the expensive sport (or put it into a "sports" package and charged extra for it) then maybe they might not be loosing money on their cable operations as much as they do now.

    1. Re: Stop buying the expensive sport then by EvilSS · · Score: 3, Informative

      Why do you people always single out sports channels and whine about them? I have no problem paying for ESPN, but I want to find a way to avoid paying for BET. It's racist that there's Black Entertainment Television but no White EntertainmentâTelevision. How can I combat this racism and avoid paying for BET while continuing to receive worthwhile channels like ESPN?

      Why? Because of this: https://bwi.forums.rivals.com/threads/how-much-cable-subscribers-pay-per-channel-2014-2018.156845/

      --
      I browse on +1 so AC's need not respond, I won't see it.
    2. Re: Stop buying the expensive sport then by tepples · · Score: 3, Informative

      Why do you people always single out sports channels and whine about them?

      Because ESPN's retransmission fee is by far the largest among basic cable channels, and because sports are among the few things that people prefer to watch live rather than on-demand.

    3. Re:Stop buying the expensive sport then by jeff4747 · · Score: 3, Interesting

      The cable company's can't. Disney insists they buy ESPN as well as a host of other channels as a package. Thus the cable companies do not have the option to skip ESPN unless they're willing to also lose a whole lot of other channels (such as ABC, A&E and it's descendants, Lifetime and its descendants)

      Previously, this was used as leverage to force cable companies to carry those other channels if they want ESPN. But that leverage works both ways.

    4. Re: Stop buying the expensive sport then by gfxguy · · Score: 3, Interesting

      But they don't talk about viewership - perhaps those prices are commensurate with how much those channels are viewed. I realize that a show like The Walking Dead on AMC will far exceed anything TNT offers, but perhaps there are more total hours viewed on TNT? I really don't know, but the chart, by itself, doesn't really give much of a complete story.

      To be completely honest, I work in the television industry, and our parent company is fully aware of the trends. We're not a cable company, though, and you notice that while Hulu and Netflix have some good originals, most of the shows watched start on a network. The TV industry is not standing still, we're just slowly losing cable as a means of delivery... Look who owns Hulu: Disney, Fox, Turner, and even Comcast (through NBC). I do not think Comcast, in particular, is very scared. The networks seem to be adapting. I don't think any of this is surprising to anyone.

      --
      Stupid sexy Flanders.
    5. Re: Stop buying the expensive sport then by Shoten · · Score: 2

      Why do you people always single out sports channels and whine about them? I have no problem paying for ESPN, but I want to find a way to avoid paying for BET. It's racist that there's Black Entertainment Television but no White EntertainmentâTelevision. How can I combat this racism and avoid paying for BET while continuing to receive worthwhile channels like ESPN?

      Why? Because I also get CourtTV. With that, I get all the coverage of the NFL I need :)

      --

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    6. Re:Stop buying the expensive sport then by Sloppy · · Score: 2

      The cable company's can't. Disney insists they buy ESPN as well as a host of other channels as a package. Thus the cable companies do not have the option to skip ESPN unless they're willing to also lose a whole lot of other channels (such as ABC, A&E and it's descendants, Lifetime and its descendants)

      Sound like you're saying they can; they just need to try it. Have an offering which excludes all of Disney's stuff. Then have "add all of Disney's channels for $n" optional add-on. This puts the information and choice in the right place, and gets people voting with their wallets. Watch Disney squirm as ABC becomes thought of as a premium channel (which it's totally not worth) whose ads don't really reach all segments anymore. I think that'd result in ABC-ESPN unbundling pretty damn quick.

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  5. Crazy idea! by RyanFenton · · Score: 4, Insightful

    How about they start pitching a version of cable, stripped down to a few channels, each actually meaningful and with varied programming, with NO COMMERCIALS in exchange for the subscription costs... you know, like it all started out?

    Hey, I said it was a crazy idea. But why is it crazy? I mean, they're mostly internet companies now anyway, so any television income could be small, and they'd be fine, as long as they cut back enough for expenses to be below income.

    That proposal would be crazy, because of stockholders. The demand for increased return, increased promises, increased control, guaranteed income with increasing percentage numbers. It's what makes all US publicly traded companies turn to crap over time.

    It's basically the wisdom of mutual fund managers that demand cable, and other companies act like they do. And the giant pile of investment money behind them, looking for safe, guaranteed returns, and pushing everything to serve that, and only that.

    It's also why commercials suck so much too, and why so many folks like me stopped watching/subscribing to cable years ago. It really is dumbfounding to visit folks watching commercials, and see those messages celebrating the happiness of paying rent to those companies paying for airtime.

    Ryan Fenton

    1. Re:Crazy idea! by No+Longer+an+AC · · Score: 4, Interesting

      How about they start pitching a version of cable, stripped down to a few channels, each actually meaningful and with varied programming, with NO COMMERCIALS in exchange for the subscription costs... you know, like it all started out?

      Is that how it started out?

      I thought it started out as a way to provide community access to television initially in rural areas far from broadcast towers. When it hit my area the big advantages that I remember being touted were a perfect picture and not having to fiddle with the antenna anymore. We also got a few more channels like TBS and WGN but those still had commercials.

      The channels that didn't show commercials were always premium channels like HBO and Cinemax.

      Maybe this commercial free cable utopia existed before my time, but I've never seen evidence of it.

      Who is going to curate these commercial free channels? Well, obviously it's companies like Netflix and Amazon. (TV that I actually am still willing to pay for).

      I can't think of any reason for cable TV to exist anymore. The most common reason cited is content, but that's not a technical problem. Can cable do anything that a good internet connection cannot?

    2. Re:Crazy idea! by geekmux · · Score: 2

      TV without commercials would cost more....

      Or, it could actually cost less in the long run.

      I seriously struggle to understand the value-add of commercials these days, with all of the (commercial-free) cord cutting going on, as well as a large majority of consumers watching time-shifted content in order to fast forward through the damn commercials they now despise. Where and how exactly is revenue still being generated from commercials to justify the effort or the cost involved?

      Personally, I can't wait until the industry gets a financial gut-check from this consumer shift, and broadcasters understand that they no longer have the power or justification to charge insane amounts of money for air time, which could cut costs considerably for all involved.

      ...the only way people will pay for that is a la carte, but neither the content owners nor the cable companies want that. Therefore they will kick and scream right up until the point they get thrown out the door.

      Adapt or Die. Greed refuses to budge, so fuck 'em. They get what they deserve.

    3. Re:Crazy idea! by ausekilis · · Score: 3, Interesting

      I had a few ideas about why Cable TV is failing, and of course others had the same idea.

      1. Commercials - Time has an article about the trend over the years for more commercials per hour. The article has a 2014 date, so we're talking an increase in almost a minute per hour over 5 years.

        On cable, commercials are even more frequent, totalling 15 minutes and 38 seconds of each hour. Commercials on cable took 14 minutes and 27 seconds of each hour in 2009.

      2. Content - We've all complained about how much Reality TV just plain sucks. There's a nice write-up onOregon State's sociology 499 class site (of all places) that mentions ER set a record for $13Mil per episode, while a half hour reality show can cost more like $150k.
      3. Cost - Of course we the consumer complain about a steady increase in cost for little gain (another grass growing channel? really?), we don't often look at how much things cost for companies. Sports Illustrated has a nice breakdown of costs to run a 30 second ad during the super bowl. The growth is damned near exponential and was somewhere on the order of $5mil this year, and $3mil in 2010.

      Basically, it's all in the pursuit of the almighty dollar. Commercials have gotten longer and more expensive, while production costs have been driven lower and lower. If only there was some way en masse to stop making stupid people famous...

    4. Re:Crazy idea! by nine-times · · Score: 2

      How about they start pitching a version of cable, stripped down to a few channels, each actually meaningful and with varied programming, with NO COMMERCIALS in exchange for the subscription costs... you know, like it all started out?

      I find it funny, now, to think about how it all started. The reason you had channels called things like "The SciFi Channel" or "Comedy Central" or "Music Television" was cable packages basically had a scifi channel, a comedy channel, and a music channel. It's like, "Oh, you want some comedy? Put on Comedy Central. It's recordings of stand-up comedy, 24x7. You want music? We have a channel of music videos, again, 24x7."

      Sorry, I'm going off topic.

      I think the real change is going to be when they simply get rid of channels altogether. I mean, think about it. Channels don't make sense. Everything should be on-demand. If you want people to be able to watch the latest episode of a show at a specific time, just make it available at that time. Even for live events, make a stream available when the event starts, but allow people to start at the beginning at any time they like. But why bother with channels and time slots, when you can just watch what you want to watch, when you want to watch it?

      I think the future has been obvious for years, though the industry is going to fight it tooth and nail. You don't need cable companies, and you don't need channels. Basically, you need dumb-pipe ISPs, and then you need services like Netflix/Amazon Prime/Hulu/iTunes. I think Amazon Prime is actually a good model of where things are eventually going. You have one base service that provides certain content on-demand, and then you have "rentals" where you pay a certain premium for the newest content, a la carte. Then, you can also subscribe to other "channels", were you pay $x a month, and now you can watch Showtime's content, or HBO's content, all on demand and ad-free. Ideally, you should be able to go through a single service, subscribe to what you want, and through that, get all the content you want.

  6. Already received two wrong bills from Comcast... by Anonymous Coward · · Score: 2, Interesting

    and I've only had cable for three weeks! Also, I originally called to order $39.95 per month Internet access, but they talked me into adding basic cable TV for only $10 per month more. After "HD Technology Fees," taxes, other fees, and HD cable box rental, my bill is now over $90 per month. That $10 per month is damn expensive. Cable companies are doing it to themselves.

  7. Just sell me what I want. by jcr · · Score: 4, Insightful

    I'd become a cable subscriber again tomorrow if they just gave up on the fucking bundling. Sell me the channels I want, and don't try to charge me for a bunch of shit that I don't want. It's the lesson that every single content provider should have learned from iTunes, for fuck's sake.

    -jcr

    --
    The only title of honor that a tyrant can grant is "Enemy of the State."
  8. My cable company by SETY · · Score: 2

    My cable company takes all content makes it 720p and compresses the shit out. They then send it out to my 1080p tv and it looks like shit. Netflix looks great. And they wonder why they lose customers? Theyhave a very simple job and They can't even do that right.

  9. Re:Retransmission costs and ads? by EvilSS · · Score: 2

    If you are up for paying double to triple for your cable then cool, let the cable companies know right away

    Both Hulu and CBS All Access offer an ad-free option at not quite double the price of the pay-to-watch-commercials tier. When I quote the prices of Hulu and CBS All Access to others considering cutting the cord, I mention the ad-free price, not the paying-to-watch-commercials price.

    Those don't work as counter-examples because 99% of the content on both has already run on their respective networks and captured their ad revenues. However if you want to consider CBS All Access, consider the fact that it is one channel out of dozens that are on most even basic cable packages. The ad free tier is $10 a month, and that is for a service that is showing all but 2 shows that already have their first run ad capture.

    --
    I browse on +1 so AC's need not respond, I won't see it.
  10. Cable TV biz pain is ENTIRELY self inflicted by JustNiz · · Score: 3, Interesting

    >> "Our members, however, I think are very aggressive in how they are trying to provide consumers that they serve with more choice..."

    No they REALLY haven't, at least here in Phoenix. Cox pretty much have a cable TV monopoly and they haven't done diddly squat, other than renaming their same tired old shit to try and fool people into thinking its some new deal.

    What people REALLY want is to be able to pick and choose individual channels, and not have a cable box at all.

    Cable companies have known this for years, Its perfectly technically possible, but they STILL refuse to give us what we actually want to buy. Their ongoing stupidity/arrogance is exactly what opened the door to companies like Netflix and Hulu in the first place, and they STILL haven't learned.

    Cable's crumbling TV business is ENTIRELY self inflicted.

  11. Cable TV is Killing Cable TV by theshowmecanuck · · Score: 3, Insightful

    Reality TV and bullshit program quality is the problem. People can find better quality shows online for the same price or cheaper. The learning channel is now the shit reality TV channel. Same with all of them. Provide a decent product and people will buy it. TV likes to fuck themselves though. Nevermind cancelling Firefly, fix isn't the only one. NBC had a great police procedural called Southland that they cancelled. It was perhaps the best example of that type of show is ever seen. Nope. They put some jackoff talent show instead of some other reality bullshit. Prime examples of network TV failing. Blame shareholder mentality I guess. End of rant.

    --
    -- I ignore anonymous replies to my comments and postings.
  12. O Rly? by TheSync · · Score: 2

    This article from January 2017 says: "Comcast Corp. reported better-than-expected financial results and added cable TV customers in the fourth quarter, culminating a strong year in which it added net video customers for the first time in a decade...In the fourth quarter, net income rose to $2.3 billion, or 95 cents a share, up from about $2 billion, or 79 cents a share, a year ago. Revenue grew 9.2% to $21 billion."

  13. Re:That's great! by Visarga · · Score: 2

    They are implicitly saying TV is not failing as a manipulation device, though. Only as a business.

  14. "in many cases" by sabbede · · Score: 2
    "It is very, very difficult for a cable operator in many cases to even break even on the cable side of the business"

    I wonder how many is "many cases". Four?

  15. Cable doesn't deliver good value by enjar · · Score: 2

    Nearly a decade ago when my wife got laid off we went through the bills and prioritized. The obvious like food, water and shelter were near the top. Cable TV didn't make the cut, but we were more bummed out about losing the house cleaning service. When things turned around, we brought back the house cleaning but have no real need to bring back cable TV. On vacation we have had access to cable TV again and it's done nothing to change our minds. The combination of TiVo and streaming services provides entertainment when we want it and to our taste with far less commercials. Why in the world am I going to shell out $100-130/month for a bunch of crappy reality shows, re-runs and so on? If I want a movie or series, it's probably on Netflix or Amazon, and I'd need to watch a lot to even approach what the cable used to cost.

  16. Re: OS updates, not torrents by Rockoon · · Score: 2

    Routers can also simply limit the bandwidth of particular devices, at particular times, etc..

    Limit the allowed bandwidth to 1KB/s in the daytime. This allows devices and software to continue to "function"/download all day long, but each at a significantly reduced speed (dialup-like.) Keep the exceptions exceptional and its all easy. If the exceptions turn into tedium then you are making too many exceptions.

    For instance, only give one smart-tv/media device significant bandwidth in the day time and everybody in the house just has to deal with no roku in their bedrooms until after dark.

    --
    "His name was James Damore."