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For the First Time, Microsoft Got More Revenue From Office 365 Subscriptions Than From Traditional Office Software Licensing (axios.com)

Ina Fried, reporting for Axios: Shares of Microsoft hit record territory in after-hours trading on Thursday, topping $75 a share, after the software giant's better-than-expected financial results. As has been the case for the last several quarters, strength in Microsoft's cloud business, including Office 365 and Windows Azure, was the key to the company's growth. Of note, Microsoft CFO Amy Hood told analysts that, for the first time, Microsoft got more revenue from Office 365 subscriptions than from traditional Office software licensing. Why it matters: Microsoft has shown an ability to grow its business even as the PC market has stalled, reflecting moves the company made in the cloud both since Satya Nadella took over as CEO as well as some that were in place before he took over the top spot.

37 of 250 comments (clear)

  1. Vendor lock-in stick by Tablizer · · Score: 4, Insightful

    Because they practically force MS-Cloud down your throat. They know you need MS-Office to be compatible with all your existing MS documents, yet you can't go to another vendor if you want reasonable desktop pricing.

    1. Re:Vendor lock-in stick by Anonymous Coward · · Score: 2, Insightful

      Well, look on the bright side; LibreOffice and such have been seeing massive increases in support and userbases in the past few years.
      I'm also seeing businesses trying out Ubuntu and such, and saying more positive things about it than Windows 10, which is horrible for Microsoft.
      The subscription and cloud shit is getting out of hand and businesses are starting to get fed up of seeing lists of 50 fucking names that they need to pay
      monthly or such for what should be trivial shit which happens to have non-subscription alternatives just waiting to be supported.
      It's the same as gamers, 2 multiplayer games on subscription ok, 3 tolerable, more than 3 = "get the fuck out, I ain't a charity company",
      yet over 50 individual titles except subscription payment with more and more saturating. The system is haywire.

    2. Re:Vendor lock-in stick by jez9999 · · Score: 2

      I use LibreOffice Calc all the time, works fine for me. Presentation software I never use. If you want a database, get a real one like Postgres. Access is shit.

    3. Re:Vendor lock-in stick by geoskd · · Score: 2

      From everything I've heard, only Word is up to par, but the other things in the package are sadly wanting

      You, sir, have been misled. For almost everything, LibreOffice is perfectly sufficient. The one glaring exception is excel vs calc. In that one area, Microsoft has a clear advantage because of the huge investment companies made in VBA based spreadsheets. Long term, this may be the only thing that keeps Microsoft products afloat as they piss off their user base as fast as they can invent new ways of doing it. Sooner or later, these companies will figure out that the cost of re-writing VBA scripts in something more universal plus the cost of a maintenance contract for an entire Linux stack is less than the cost of the windows stack. As that realization happens, slowly Microsoft shops will convert. It wont happen overnight, but Microsoft shops are at a cost structure disadvantage to non-MS shops already, and that will only get worse as the alternative products get more and more mature and the cost of maintenance drops.

      --
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  2. Absolutely baffling by Weaselmancer · · Score: 5, Interesting

    98% of the people who use office simply type letters and notes, maybe make a simple spreadsheet or two. Openoffice is entirely up to the task.

    I really have to give Microsoft credit, figuring out a way to make people pay rent on something as simple as a word processor.

    --
    Weaselmancer
    rediculous.
    1. Re:Absolutely baffling by vux984 · · Score: 4, Informative

      98% of the people who use office simply type letters and notes, maybe make a simple spreadsheet or two. Openoffice is entirely up to the task.

      The issue is that 98% of people who use office exchange documents with the other 2%.

      The other issue is that office 365 includes outlook, which open office does NOT match in any capacity. And the subscription includes a decent mailbox, with alll the bells and whistles - webmail/calendar/contact
        mobile sync, windows active directory integration, etc... its a hell of a lot more than 'renting a word processor'.

    2. Re:Absolutely baffling by Kjella · · Score: 2

      It's a bit of a cascading network effect. Some people at work use the advanced features of MS Office or interchange documents with other businesses that use MS Office and the people they hire are more likely to have used MS Office, thus the workplace standardizes on MS Office. Since people use MS Office at work, it's easier to get MS Office at home because everything is in the same place and they can apply any free practice/training they got at work.

      You might think it would be a trivial effort to switch or use both because you understand the abstract concepts... but most people aren't there. The big blue e is the Internet, the Internet is the big blue e. I'm occasionally there about other things I don't care much about, I know how this product works and it gets the job done so... even though I know it might not be the only or best tool for the job. Mental effort isn't an infinite resource, sometimes you just don't care enough to bother.

      --
      Live today, because you never know what tomorrow brings
    3. Re:Absolutely baffling by CastrTroy · · Score: 2

      While you may be right, maybe most people just think it's a better model for paying for software. I can get Office for my entire family (up to 5 people) for only $100 a year. Considering how much this would have cost with the old 1 Licence = 1 Computer method of pricing, it's actually much more cost effective to just pay $100 a year and always have your software up to date.

      Businesses also get a pretty good deal at about $10-$15 a month depending on the extras that you want, but even at $10 a month, you get the full office suite.

      It may not be the best deal in every situation, but I bet if you did a cost analysis, you would find that it's actually cheaper to pay a subscription, provided you always wanted the newest version. Always having the newest version does come with a lot of benefits.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
    4. Re:Absolutely baffling by Anonymous Coward · · Score: 5, Informative

      98% of the people who use office simply type letters and notes, maybe make a simple spreadsheet or two. Openoffice is entirely up to the task.

      I really have to give Microsoft credit, figuring out a way to make people pay rent on something as simple as a word processor.

      Openoffice is unfortunately a pretty dead project and should probably not be touched or recommended to anyone who do not know what they are doing.
      Instead, go with LibreOffice (a fork of Openoffice) that is maintained and have a good amount of developers behind it.

    5. Re:Absolutely baffling by MangoCats · · Score: 4, Informative

      Sorry, I have (been forced to) used Office and recently Office 365 - they are no prize whatsoever. 3+ years ago I worked at a shop that used Google's office suite, it works better, faster and more reliably. I haven't used "local" POP3 mail clients for over a decade, but when I did, Thunderbird and Eudora ran flaming rings around Office.

      The only reason I see to prefer Office to any other mail and calendaring solutions is because it's integrated into the company directory, and if the company would divorce its personnel directory from office, that advantage would disappear too.

    6. Re:Absolutely baffling by MangoCats · · Score: 5, Funny

      I talked with an engineer in ~2005 who "wanted to try Linux" - he asked how he would do things like Word, Excel (Open Office) Photoshop (GIMP), Internet Explorer (Firefox), etc. in Linux. I told him about the equivalent software, his response:

      "You mean I'd have to learn new names and icons for the programs? I don't think I'm up for that much effort..."

    7. Re:Absolutely baffling by MangoCats · · Score: 3, Insightful

      It is a lower pain threshold way of paying, but ultimately quite costly, especially compared to using FOSS.

    8. Re:Absolutely baffling by Dunbal · · Score: 3, Insightful

      The issue is that 98% of people who use office exchange documents with the other 2%.

      So logically it's the 98% that must adapt and keep up with the 2%, right? Something is wrong with the logic here. At some point the 2% need to realize that the tail doesn't wag the dog anymore.

      --
      Seven puppies were harmed during the making of this post.
    9. Re:Absolutely baffling by Dr.+Evil · · Score: 3, Insightful

      And FOSS hasn't replicated it with any success in 20 years.

    10. Re: Absolutely baffling by DigiShaman · · Score: 2, Funny

      POP3 is dogshit! IMAP is slightly better, but pales in comparison with Exchange. With MS Exchange (the gold standard for enterprise), Contacts, Calendar, and Task items sync seamlessly between client and server. No need to worry about loss of email or fragmented content between devices. In addition, you can setup shared mailboxes, grant full or partial read access to a co-workers mailbox, setup automated rules, and even set permission to allow someone to respond to an email on behalf of someone else. Exchange is POWERFUL!!!

      --
      Life is not for the lazy.
    11. Re: Absolutely baffling by guruevi · · Score: 2

      You want something that rivals Outlook? How about Thunderbird? Outlook is absolute garbage, come back when you've tried a real PIM.

      --
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    12. Re: Absolutely baffling by guruevi · · Score: 2

      Then you should switch him to a new version of Adobe/Microsoft products. How many iterations has MSN Messenger been through? I think it's called Lync now or was it Skype?

      --
      Custom electronics and digital signage for your business: www.evcircuits.com
    13. Re: Absolutely baffling by DigiShaman · · Score: 2

      I'm an expert. I've been an Exchange administrator since the days of v5.5. To this day, my job is working with SMB (Small Medium Business) clients to transition away from MS Exchange and into Office 365. It's cheaper and more reliable overall. In fact, Microsoft Windows SBS (Small Business Server) has been deprecated and replaced with Server Essentials. It's in effect SBS without Exchange; knowing full well that role has been moved to the cloud - Office 365.

      --
      Life is not for the lazy.
    14. Re:Absolutely baffling by Passman · · Score: 3, Interesting

      Way to out yourself as a child who's never actually worked in any kind of enterprise environment.

      Oh really?
      We just finished our Office 2016 rollout a few months ago here. It was mostly MS Office 2016 Standard with a smattering of Pro Plus just to make things interesting.

      Our previous version? Office 2007, and that rollout in 2010 was a replacement for Office 2003. We will probably stick with Office 2016 for another 6-8 years so our next version will likely be Office 2025, assuming they still have a purchase option then.

      Just because you're stuck in Software Assurance hell is no reason to assume that every small to medium sized business blindly follows Microsoft's upgrade cycle.

      --
      Minne-snow-da: Winter is comming...
    15. Re:Absolutely baffling by Anne+Thwacks · · Score: 2
      PLEASE PLEASE PLEASE make .docx the default file format!

      NO, NO, a thousand times no.

      odt is a iso standard, documented well enough that it will still be readable on 50 years time. mandatory for government documents in many countries whose politicians are not controlled by MS.

      docx is so badly documented it barely works now, and is not actually fit for purpose.

      Introduce public hanging and flogging for even mentioning docx. It is even more urgent than stabbing systemd in the back with a stone axe.

      --
      Sent from my ASR33 using ASCII
    16. Re:Absolutely baffling by Billly+Gates · · Score: 2

      My opinion maybe unpopular here but am just stated how these users think ... not agreeing.

      Office and Windows are not perfect. We all know this. The users do too. They use what works and brings best value.

      Blue E = internet?? That was true 10 years ago. These same users all use Chrome with a few hanging onto Firefox. They switched to better products and until Firefox hit version 1.5/2.0 IE 6 was the better browser. IE 6 was more standards compliant than Netscape!!?? Go ask an old school web developer if you don't believe me. :-)

      Now what users LOVE about office 365 is Outlook with free/Busy, Skype meetings where you can buy phone numbers for sales teams to dial in, exhange online, and SharePoint and free technical support. Nifty for non nerds like us for smaller to medium sized Businesses.

      So it's not that they are stupid or ignorant. It's LibreOffice doesn't have an answer to Outlook or Skype or add ons like adding telephone numbers. Office is guaranteed not to misrender files too. Sucks but is reality. These users left IE when something better came. Give them this and they will cancel their expensive subscriptions

    17. Re: Absolutely baffling by eneville · · Score: 2

      No, what he is saying is that he is is a government administration expert. Through transitioning businesses to Office 365 the government's workflow of generating thousands of search warrants is now reduced to just one as they need only access to one address to carry out thousands of searches in a single instance.

  3. Re:No surprise there by cayenne8 · · Score: 5, Insightful

    Although it is an annual rent which is going to turn off a lot of people I now consider it a regular business related sense such as dry cleaning or a commute-capable car or for that matter taxes on income. If you want to be a grown up there are things you have to pay for.

    It is precisely THAT kind of thinking that is going to possibly eventually *doom* us all to perpetual, rental of software, rather than ownership (perpetual license if you're picky)...and that is NOT a good thing for consumers.

    Once the companies have you trapped in rental..they really have no incentive to improve and innovate now do they?

    We've seen it with Adobe's Creative Cloud rental system....you haven't seen any truly breakthrough improvements to date. Yes, they roll out some nice things here and there, but nothing that is earthshaking. I've certainly not found I miss anything by still using my CS6 apps I bought.

    And we've seen problems with Adobe CC...they will roll stuff out that breaks on peoples systems, and well....you're SOL till they can get an online fix out, meanwhile, you lose business.

    There are also people who've lost out by having their registration get lost in the system or broken, and again...they are SOL till customer service can help, and well, I think with most of these places we know the terms "customer service" and "help" are mutually exclusive terms.

    I can see it going this way with ANY software rental.

    The best way to avoid this is to pay with your wallet.

    --
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  4. Not sure it will last... by aaarrrgggh · · Score: 4, Interesting

    We switched to Office365 this month from 2010, and our end users are sick of it. They complain about re-authentication, along with bugs and other issues. Many people are switching back to our Google webmail instead.

    For us, the price point is higher than where we want to be, given all the SaaS crap we are stuck with. I expect a defection inside a year.

  5. Re:No surprise there by imidan · · Score: 5, Interesting

    I ended up converting last year and it is actually a better deal all around.

    Okay. I bought a retail boxed copy of Office 2010 Home some years ago. Let's say 2012, since otherwise it would be Office 2013. It specifically allows me to install it on multiple computers (three to five, I can't remember; I only have it one two). I don't remember exactly what I paid anymore, but let's pretend it was $150 (that's what a standalone copy costs now). That means I've had use of this software for five years at an amortized cost of $30/year. That cost per year continues going down every year that I still use 2010--and I will, because at the moment, I don't perceive that there have been any great advances in word processing technology in the last 7 years. The cost of Office 365 Home is $100 per year. That really doesn't sound like a better deal to me.

    If you want to be a grown up there are things you have to pay for.

    And if you want to be a smart grown up, you don't pay more for things than you need to, especially by paying over and over again for things you can just pay for once.

  6. if you don't like it, *donate* to LibreOffice by Anonymous Coward · · Score: 5, Insightful

    If we want good, open, free alternatives, it helps a lot to donate to the projects.

    I donate to Debian, KDE, LibreOffice, GnuPG, and more.

    Even for OSS projects, being able to fund developers makes a big difference. Put your money where your mouth is. Stop giving money to Microsoft, start giving money to OSS. At least the latter will respect your rights (*) and not treat you as the enemy.

    (*) insert systemd joke here.

  7. Re:No surprise there by Anonymous+Brave+Guy · · Score: 2

    If you work in the business world you inevitably have to deal with MS Word documents and MS Excel spreadsheets and MS Powerpoint sludge.

    This is a lot less true than it used to be. None of the day-to-day data that I deal with has been in any of those formats for a long time.

    The sad thing is, it still only needs one or two exceptions -- say, exporting a spreadsheet to send to your accountant or a contract for review and markup by your lawyers -- to make it worth the cost of buying MS rather than risking data loss in translation. Fortunately, for us it's only things like legal/finance work where any avoidable risk is highly undesirable because of the potential costs of even small errors, which also means it's only MS Office where this applies. Keeping around the odd pre-365 copy we already bought is sufficient here.

    Although it is an annual rent which is going to turn off a lot of people I now consider it a regular business related sense such as dry cleaning or a commute-capable car or for that matter taxes on income. If you want to be a grown up there are things you have to pay for.

    From a business point of view, what it costs is just a business expense and is either worth it or it isn't.

    The bigger reason we won't rent software for anything truly essential to our business operations is that it can be changed, made more expensive, or even entirely turned off, at any time, according to nothing but the whims of the software developer. Given the track record of the software industry collectively and of some of these big name developers in particular for shipping updates that their customers don't actually want, interrupting functionality due to downtime, or even discontinuing entire product lines that are no longer strategically convenient, that's far too much risk for business to take with anything that actually matters, IMHO.

    --
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  8. ownership... by ole_timer · · Score: 2

    you actually never owned the s/w - it's always been a rental - just look at the agreements in any EULA...all we've done is go to a monthly recurring model

    --
    nothing to see here - move along
  9. This is smoke and mirrors... by gosand · · Score: 2

    Here is how you make revenue for Office365 go up - change your pricing.
    I would venture that most of this comes from companies. They simply bundle the two together, of course requiring that you buy both. Maybe your costs are the same, or maybe they go up a little, but the ratio is probably heavily weighted towards office365. Microsoft can then say the revenue for 365 goes up, traditional license revenue goes down. But you still have to have both. Maybe they can push just 365 on new clients, but i think that would be a hard sell.

    Then once their subscription numbers are up, they can just let the client-version wither and die.

    At work we have Office365, but everyone I know uses the traditional installed version. It is buggier than it used to be, because it has to phone-home to mothership365. Store docs to OneDrive, view them in the cloud (which I never really do), or log in and use the 365 calendar/outlook, which I try to avoid at all costs. Many many times Office applications will hang now that they are 'integrated' with 365.

    Nobody will care about 365 until they take away the client version, then productivity will tank. By that time though, the frog will be boiled.

    --

    My beliefs do not require that you agree with them.

  10. Nothing to see here by zerofoo · · Score: 2

    The move to Office 365 was entirely predictable as Office 365 is simply the next version of Office.

    Any medium to large size enterprise that was using Office was already "renting" their software from Microsoft in the form of Software Assurance. Many businesses have become accustomed to annual license/support fees - from networking, to backup to productivity software - almost all of it in production in a decent size enterprise requires annual licensing and support.

    Most enterprises that I've seen deploy Office 365 are deploying local copies of Office 2016 and taking great pains to prevent storage of their data in Microsoft's cloud.

    This isn't some new paradigm shift to cloud/rental software - it's already been here for many years.

  11. Re:No surprise there by WaffleMonster · · Score: 2

    I ended up converting last year and it is actually a better deal all around. If you work in the business world you inevitably have to deal with MS Word documents and MS Excel spreadsheets and MS Powerpoint sludge.

    No it isn't. It's just stupid. You can buy Office 2010 on ebay for what... $60 and own it forever. This is substantially less than one year rental cost of Office 365.

    What of any meaningful value does Office 2010 not do that your 365 subscription can?

    Although it is an annual rent which is going to turn off a lot of people I now consider it a regular business related sense such as dry cleaning or a commute-capable car or for that matter taxes on income. If you want to be a grown up there are things you have to pay for.

    If you want to be a grown up you have to be able to do basic math. Paying more over time isn't smart or intelligent. It doesn't make you a grown up. It doesn't improve cash flow. It is simply throwing money away for no reason.

  12. Economy by hunter44102 · · Score: 2

    Guess what the first thing that will be canceled when the economy goes sour. Car payment or Office 365 payment?

  13. Re:No surprise there by mysidia · · Score: 2

    Once the companies have you trapped in rental..they really have no incentive to improve and innovate now do they?

    I dislike it so much, that I think there should be a law against it. Something liek....

    SQUATTERS RIGHTS ON SOFTWARE

    If software or the right to the legal possession of software is included as a product or service, then after a consumer's use of that service and/or legal possession of that copy of software has continued for 12 calendar months without permanent cancellation or termination of the consumer's privilege to use the software, then after the 12th month, that consumer receives a permanent, unconditional, irrevocable right to continue use of all their copies of software, to disable, circumvent, or otherwise modify or duplicate any security or other features of any aspect of their copy of software in any manner required to make software continue to function, and/or transfer or convey their rights to one or all copies of their software without restriction, notwithstanding any agreement to the contrary.

  14. Re: No surprise there by guruevi · · Score: 4, Interesting

    I explicitly convert everything down to a common standard.

    Last time a legal department sent me a Signed PDF which wanted to open some JavaScript and talk to Adobe servers and then I should create an account with Adobe while Adobe held onto my public/private key for signing.

    I opened the PDF in a non-Adobe product, saved and signed it with a copy of my real signature (which the app happily took from the camera), sent it back. It thoroughly broke their automatic processing but they went on with it (insert Johnny Tables reference here) because nobody at the office understood why it wasn't working (it looked like I signed it after all).

    --
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  15. Re: No surprise there by jon3k · · Score: 4, Insightful
    The only reason this is being pushed is because it's getting harder and harder to convince people they need to upgrade Office. I'd argue that most people could get by with Office 2003 and almost guarantee they could get by with Office 2007 which was released over 10 years ago.

    and is equal or less in cost when amortized against one-off purchases of boxed software

    Maybe if you're upgrading every year? Which we all know is completely unnecessary. Office 2016 Home & Student is $149 and Office 365 Personal is $6.99/mo. That means if you keep your office version for two years, it is cheaper to buy a boxed copy than pay for a subscription. No one would argue you could easily use the same version of Office for TWICE that period of time.

    This is rent seeking, plain and simple. They're trying to structure it in such a way to increase your cost unnecessarily and force you to make purchases you wouldn't have otherwise needed.

  16. The 80/20 rule by rsilvergun · · Score: 2

    is what makes Office so successful. It states that 80% of your users only use 20% of your application's functionality, but for each user it's a _slightly_ different 20%.

    Basically, everybody has that one cool feature they can't live without that their entire workflow is dependent on (spacebar heating anyone?). That's how Microsoft gets lock in. You can't leave without taking a major hit.

    --
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  17. What happens if you stop paying? by hunter44102 · · Score: 3, Interesting

    What happens if you miss a payment or stop all-together? Does the program stop working? I'm guessing the cloud storage might stop allowing new files but who knows