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Verizon, AT&T Customers Are Getting Slower Speeds Because of Unlimited Data Plans (recode.net)

An anonymous reader quotes a report from Recode: Unlimited data plans are slowing down mobile speeds for Verizon and AT&T customers, according to data released today by mobile network measurement company OpenSignal. Verizon and AT&T reinstated their unlimited plans in February to compete with T-Mobile and Sprint, which have long offered unlimited data plans, and have since seen a deluge of demand. Greater data demand -- either more data usage or more customers -- means slower speeds. Think of it as increased traffic on a highway. Verizon and AT&T also have nearly double the subscribers of T-Mobile and Sprint, so changes in their offerings hit their networks harder. Both Verizon and AT&T saw a notable decline in speeds after introducing unlimited plans. T-Mobile and Sprint have been able to gradually account for the increase in data demand, so their speeds weren't negatively affected this year -- indeed, they both got faster since OpenSignal's February report. Verizon and T-Mobile were basically tied for speeds at the beginning of this year. Now, T-Mobile has taken the lead with an average LTE download speed of 17.5 Mbps, compared with Verizon's 14.9 Mbps. Here's a good comparison of the unlimited plans currently offered by the "Big 4" carriers.

62 of 102 comments (clear)

  1. Bandwidth Per Subscriber? by naubol · · Score: 1

    So the bandwidth per subscriber is best at T-Mobile?

    --
    Reality is a slackware box running on a 386 tucked away in god's sock drawer.
    1. Re:Bandwidth Per Subscriber? by msauve · · Score: 2

      Well, yeah. But some are more concerned with coverage per area.

      If you live in a major metro, and never leave, TMo might be great. If you travel and want coverage wherever you go, not so much.

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
    2. Re:Bandwidth Per Subscriber? by AvitarX · · Score: 1

      I do think know if it's true or not, but perceptually, TMo is as good as AT&T around my area.

      Verizon still a clear best though.

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    3. Re:Bandwidth Per Subscriber? by ShanghaiBill · · Score: 2

      So the bandwidth per subscriber is best at T-Mobile?

      Yes. I have T-Mobile. The bandwidth is great, and the prices are low. But, as always, there are tradeoffs: The coverage sucks. Many rural areas have no coverage, and even in the city there are some dead zones. But it is "good enough" 99% of the time, and I am cheap.

    4. Re:Bandwidth Per Subscriber? by Trax3001BBS · · Score: 1

      So the bandwidth per subscriber is best at T-Mobile?

      Appears so. For me this would include StraighTalk as well at they use T-Mobile's services.

    5. Re: Bandwidth Per Subscriber? by Anonymous Coward · · Score: 1

      Sigh,

      T-Mobile is a GMS service with no roaming charges. If there is a gms tower and your phone has the bands then you have coverage. Oddly, ATT is a gms service.

      People complaining probably have old phones.

      I was recently texting from inside a datacenter and everyone was shocked. Apparently they had several dead zones and no one had service inside.

      I told them, "T-Mobile, it's everywhere you are and coincidentally so is the NSA."

    6. Re:Bandwidth Per Subscriber? by Dragonslicer · · Score: 2

      Well, yeah. But some are more concerned with coverage per area. If you live in a major metro, and never leave, TMo might be great. If you travel and want coverage wherever you go, not so much.

      That problem is also helped by T-Mobile supporting calls over a regular Internet connection on newer Android phones (I don't know offhand if iPhones support it). It might not be enough if you do a lot of driving outside of urban areas, but it certainly helps if you're visiting friends or family.

    7. Re:Bandwidth Per Subscriber? by darkain · · Score: 2

      I was able to get coverage living in a ghost town in Montana up in the mountains for a few months about 20 miles away from the nearest town. And by "coverage", I mean I could set my phone in the window to get bare minimum GSM signal. But I had a signal. Nobody else in the town did, unless they went with the local only communication services that worked via a series of repeater towers across the mountain tops.

      All nonsensical bullshit aside from that part of my life, I've traveled quite frequently for work. I've yet to hit a location that I don't have decent service, except when truly in the middle of nowhere. Service may not be perfect in all areas of a particular city (like parking garages, elevators), but I've yet to be in a location without service at all. The one and only exception to this that comes to mind is when visiting Kalaloch WA, which is about 30 miles from the nearest town. But this is a place with zero service for anyone!

    8. Re: Bandwidth Per Subscriber? by darkain · · Score: 1

      Completely this! Just enable roaming on the phone, and virtually everywhere works. Doing nerd conventions like PAX where the frequencies become highly congested with too many people accessing it at once, just tell the phone to use Edge only, and the signal will become 100% perfect (because nobody else is on that spectrum anymore). The thing will work pretty much everywhere.

    9. Re: Bandwidth Per Subscriber? by Anonymous Coward · · Score: 1

      Uhh..you mean..AT&T? Yeah..they actually do have decent coverage.

    10. Re: Bandwidth Per Subscriber? by Bob+the+Super+Hamste · · Score: 1

      I might have to try these options at my lake property, or maybe I should forget about this unless it is an emergency and enjoy not being able to be contacted.

      --
      Time to offend someone
    11. Re: Bandwidth Per Subscriber? by butchersong · · Score: 1

      T-mobile coverage is terrible in my area outside of the city in kentucky. I have both an AT&T phone for work and a private T-mobile phone. I continuously lose coverage. I cannot stress enough how unhappy I am with T-mobile and glad I am that I started out with their pay as you go to test with before committing to a plan. They even routinely disconnect me for voice calls when I have full signal... I've tried switching sims in the phones but no.. it's just T-mobile. It's been a terrible experience.

    12. Re: Bandwidth Per Subscriber? by butchersong · · Score: 1

      I posted above already about my experience above. I have T-Moble using a Moto x pure with roaming enable and an AT&T phone I carry for emergency calls. I can tell you without question that T-Mobile has nowhere near the coverage of AT&T. It's always possible there is some magical APN combination I'm not aware of but fast.t-mobile.com APN and roaming enabled has been a terrible experience.

    13. Re:Bandwidth Per Subscriber? by x_t0ken_407 · · Score: 1

      And even then, coverage is spotty in places you wouldn't expect it to be. It's pretty maddening.

      -T-Mobile customer

  2. sure by Anonymous Coward · · Score: 1

    > implying they were getting the advertised speeds before this.

    top kek

  3. What's not mentioned by Anonymous Coward · · Score: 1

    They charge a premium for those unlimited plans. I'm sure they aren't going to complain about the extra revenue they're pulling in.

  4. Not completely accurate by 93+Escort+Wagon · · Score: 4, Insightful

    Greater data demand -- either more data usage or more customers -- means slower speeds. Think of it as increased traffic on a highway.

    This is only true if the provider doesn't improve its infrastructure, increasing total bandwidth available to better support that increased demand.

    --
    #DeleteChrome
    1. Re:Not completely accurate by Solandri · · Score: 1

      That's true for landlines. But for wireless, there's a fixed limit on the amount of bandwidth available to a carrier at any given location. It's determined by the amount of frequency spectrum they're authorized to broadcast on, and how much data the technology (3G, 4G, etc.) can squeeze into that spectrum. Once they hit that cap, it's impossible to increase total bandwidth, short of the FCC auctioning off more spectrum (and users buying new phones which can use that new spectrum), or new broadcast standards (e.g. 5G) being made so new equipment can be rolled out allowing more data over the same frequency bandwidth.

      There's also the complication that usage is bursty and people move around. So one tower may be capped out at max bandwidth while neighboring towers have plenty of unused bandwidth. On a cable Internet network, the cable operator can resubnet to better balance the load throughout its network, maximizing overall bandwidth. But for wireless, there's nothing you can do because technology doesn't yet allow towers cells to overlap without interfering with each other. (Beamforming and directional transmission would allow this, so we may be able to exceed the Shannon limit in the near future by virtue of the bandwidth no longer being shared when transmissions are directional.)

    2. Re:Not completely accurate by Aighearach · · Score: 1

      Wait, I'm getting confused. Is it a truck, or a tube? Are you saying we need an information hyperloop?

      What I do know is, eventually we're going to need to install kitten housing in the towers to keep it from getting plugged. Voice data might be able to wiggle through on its own, but everybody knows internet needs kittens.

    3. Re:Not completely accurate by ShanghaiBill · · Score: 2

      But for wireless, there's a fixed limit on the amount of bandwidth available to a carrier at any given location.

      Not really true. They can add more access points and shrink the size of each cell.

    4. Re:Not completely accurate by EvilSS · · Score: 1

      Greater data demand -- either more data usage or more customers -- means slower speeds. Think of it as increased traffic on a highway.

      This is only true if the provider doesn't improve its infrastructure, increasing total bandwidth available to better support that increased demand.

      So, in other words, it's true.

      --
      I browse on +1 so AC's need not respond, I won't see it.
    5. Re:Not completely accurate by nasch · · Score: 1

      Is Verizon currently anywhere near that limit?

    6. Re:Not completely accurate by 93+Escort+Wagon · · Score: 1

      Unfortunately, yes.

      --
      #DeleteChrome
    7. Re:Not completely accurate by 93+Escort+Wagon · · Score: 1

      Your scenario assumes the provider has built out enough backhaul capacity from each tower to handle a completely saturated local cell. I, on the other hand, am cynically assuming they don't because doing so would have slightly diminished their massive profits.

      --
      #DeleteChrome
    8. Re:Not completely accurate by denguydj · · Score: 1

      Here in Colorado ATT and Verizon are way over subscribed. I had an issue the other day where i could not even make a phone call kept getting error messages from them. Called them from another phone (sprint) and asked what was going on. they let me know that the towers in my area had too many people on them. Not too much usage but too many people and that they were going to add a tower. This was a problem before smart phones here in colorado many years ago and it still a problem now. Yet T-mobile and Sprint usually work fine in the city with out issue. The other problem is they use CenturyLink (verizon at least) CentryLink is so over subscribed here that there is pretty bad packet loss across all their products and services that causes even more problems when your on verizon. I told the verizon tech this and he was not even aware looked at the system and goes oh yeah there is some bad packet loss... And no i am not going to stay with verizon as that was my old work phone and as soon as its paid off i am disconnecting it.

    9. Re:Not completely accurate by pnutjam · · Score: 1

      Woah, your implying a telco would coast on a "good enough" network and skimp on updates?

  5. Yeap.. by intellitech · · Score: 3

    Also, I'd much rather not get charged overage at $15 per GB, so I'll deal with slower speeds. But, I won't tolerate them forever.

    --
    vos nescitis quicquam, nec cogitatis quia expedit nobis ut unus moriatur homo pro populo et non tota gens pereat.
  6. This is how it's supposed to work by Snotnose · · Score: 1

    It's called competition. Company A offers "up to x" bandwidth and deliver "q". Company B offers "up to x" bandwidth and delivers "r". Consumers quickly realize q > r and switch to company A. Company B get's it's shit together and now r > q. Consumers switch.

    Assuming prices stay the same, this is how it's supposed to work. But, with lock in contracts, hard to tell speeds, and confusing contracts, it seldom works out this way.

    1. Re:This is how it's supposed to work by Actually,+I+do+RTFA · · Score: 2

      Assuming prices stay the same, this is how it's supposed to work

      No, that's certainly not how it's supposed to work. You left out the false advertising where they advertise x/y and deliver q/r respectively. If q/r were what was advertised, it might be different.

      --
      Your ad here. Ask me how!
  7. and people are talking about 5G... by dAzED1 · · Score: 1

    Recent argument on fark, someone suggested cars shouldn't bother having internet connectivity because they'll just become rapidly obsolete like the Leaf did. Leaf came out in 2010, and used 2G. By the time the Leaf was first sold, 4G phones were already out. 2G was a quarter century old, and was planned to be dead by 2015. Looking forward...4G/LTE can support 1Gbps. We're not even 2% in to the capability of 4G/LTE - why is thought even given to 5G?

    1. Re:and people are talking about 5G... by Jerrry · · Score: 1

      " We're not even 2% in to the capability of 4G/LTE - why is thought even given to 5G?"

      Marketing. 5G will be perceived to be better than 4G because 5 > 4.

    2. Re:and people are talking about 5G... by fish_in_the_c · · Score: 1

      the leaf designers would have been better off coming up with an upgradable system.

      --
      âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.
  8. even the 3rd/2nd world does better by turkeydance · · Score: 3, Interesting

    than the 1st world USA.

  9. Demand for bandwidth by pod · · Score: 1

    The problem is that as soon as more bandwidth is added at a cell tower, it is almost instantly consumed. There is way more appetite for bandwidth than carriers can add, and any order-of-magnitude increases in bandwidth are usually quickly met with new, more bandwidth-hungry apps. There were online radio stations, then grainy YouTube videos, then Netflix, and now 4K streaming over the internet is coming as soon as more bandwidth is commonly available. Net Neutrality can't do anything about this, because carriers won't add more bandwidth if it won't pay for itself before the equipment has to be replaced for the new hotness. They'll add as much as they need to to stay competitive with comparable carriers.

    --
    "Hot lesbian witches! It's fucking genius!"
    1. Re:Demand for bandwidth by Aighearach · · Score: 2

      Net neutrality is the opposite of wanting to fix the problem of new bandwidth being consumed by new and less efficient apps.

      Net neutrality guarantees that apps can be however inefficient they want, and the user can't be penalized for that with slower speeds.

      Net neutrality is only good because the ISPs are evil. Theoretical non-evil ISPs would allocate bandwidth equitably between users and prioritize more important information. Perhaps a streaming video would be high priority for enough bandwidth for regular resolution, and lowest priority for HD data volume. Maybe HTML and CSS files should be prioritized. Perhaps hosted jpgs should have higher priority than third party linked ones. But we can't trust the Powers That Be with any of those decisions.

      Eventually somebody will offer good service, and the whole stinking house will fall down, and we'll quickly forget what we used to tolerate.

    2. Re:Demand for bandwidth by Khyber · · Score: 2

      "There is way more appetite for bandwidth than carriers can add"

      That's bull. These companies just don't want to spend the MONEY to make those towers capable of supporting more bandwidth.

      For similar fuckery, see the 1996 Telecommunications Act.

      --
      Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
    3. Re:Demand for bandwidth by Anonymous Coward · · Score: 1

      There is way more appetite for bandwidth than carriers can add...

      I do not believe this to be true.

      These companies are turning hefty profits. They could choose to increase available bandwidth for their customers by spending more money on infrastructure/technology refreshes. They do not, but they could.

    4. Re:Demand for bandwidth by Dutch+Gun · · Score: 1

      There may be a logical upper cap for bandwidth, though, the same as there was a practical limit for how fast computers needed to be for an average consumer. I'd imagine that practical bandwidth needs may very well cap out at the rate at a 4K stream per person, or 20-25Mbps. There's nothing else that comes even close to requiring as much bandwidth, at least for consumer use. And in practice, few people will be streaming 24/7.

      As such, demand for bandwidth probably won't increase indefinitely, except as a function of population. There's little point in increasing resolution beyond 4K, and nearly every other type of app you can imagine won't require anywhere near as much bandwidth as streaming video.

      --
      Irony: Agile development has too much intertia to be abandoned now.
    5. Re:Demand for bandwidth by bluefoxlucid · · Score: 1

      That's bull. Consumers just don't want to spend the MONEY to make those towers capable of supporting more bandwidth.

      Fixed that for you. Would you like to buy a $90/month unlimited plan now? Wait, why are you going back to Verizon? Their $30/month plan won't satisfy you! You'll just come crawling back to me again, and you know it!

      ... I'm calling your best friend!!

    6. Re:Demand for bandwidth by bluefoxlucid · · Score: 1

      They've got high profit numbers because they're big, and high gross margins; but most of these companies are turning a rather low profit margin. Verizon has gross profit margins of like 60%; their quarterly net operating profits are impressive, frequently up as high as 15%, with a 5-year average of just under 9%.

      That means if Verizon actually increases its expenses by 9% without increasing its prices, they start running into the red continuously. Then they go bankrupt.

    7. Re:Demand for bandwidth by Khyber · · Score: 2

      We paid for that giving out hundreds of billions in tax breaks over the years.

      Uhh, yea, those same companies subject to the 1996 TC act are almost always also the owners of the wireless carriers, once you folow the money.

      So we already paid. They need to own up and provide.

      --
      Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
    8. Re:Demand for bandwidth by bluefoxlucid · · Score: 1

      We paid, they built, and now we've grown our usage. We need to pay again for them to build more.

      I bought a hamburger from McDonalds once; they don't owe me free hamburgers for life.

    9. Re:Demand for bandwidth by Khyber · · Score: 2

      "We paid, they built, and now we've grown our usage"

      Uhh, they did not deliver. minimum household speed was to be 25 mbit, MINIMUM by now. We've still got DSL packages that don't even come close.

      And you rarely can get close to that on current wireless cellular networks.

      They bilked us and did all kinds of legal trickery to make it legal.

      --
      Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
    10. Re:Demand for bandwidth by bluefoxlucid · · Score: 1

      I've got 200Mbit/s. I pay $87/month.

      Comcast could easily constrict my pipe to 3Mbit if they wanted. They could sell me that for $5/month, sure.

  10. You were promised NOTHING! by elrous0 · · Score: 1

    Up to 4G.

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
    1. Re:You were promised NOTHING! by rrohbeck · · Score: 1

      == "Less than 4G".

  11. Inconsistent demands by stikves · · Score: 4, Insightful

    We want better connectivity, but less cell towers nearby. We want unlimited data, but no speed limits, We want the latest technology, but don't want to pay for it, etc. T-Mobile seems to have made some sensible compromises on these topics, and they finally have something to show for it.

    They have unlimited 4G, but throttle video to "mobile optimized" speeds. If you want you can disable it, but by default they save data while you are using 5" screen to watch latest Netflix episodes.

    They offer cheaper plans, but don't give free phones. If you want them you need to pay full price (or in installments, but you see what the actual costs are).

    They try to suck up every bit of spectrum they can find. Of course it still does not work when we visit Yosemite or other parks, but it works very well in the city. I have a minor issue though. The plan to implement LTE-U, which will use WiFi spectrum for 4G. Which will make already bad home WiFi connections even worse (can your access point fight a fair battle against a cell tower)?

    Anyways they made enough noise that both AT&T and Verizon started copying them. The competition actually worked (yay!), and I hope we see a similar situation for landline cable service as well. (That's a very long shot).

  12. T-Mobile by sexconker · · Score: 1

    T-Mobile prepaid butt scratcher reporting in.
    46.57 / 6.79

    1. Re:T-Mobile by I'm+New+Around+Here · · Score: 1

      My butt itches. Do your sworn duty and scratch it.

      T-Mobile number 8675-309.

      --
      If you think I voted for Trump because of this post, you're wrong. I voted for Dr. Jill Stein of the Green Party. Again.
    2. Re:T-Mobile by Anonymous Coward · · Score: 1

      if you really wanna fuck with someone in a non-painful way.. that's how to do it. when you give them a phone number verbally, give them 4+3 numbers, not 3+4. the rhythm is completely off and it will screw up their head pretty good. for bonus points, if you do 10 digit numbers where you are.. go 3+2+2---3. they'll think you're done after 7.. them bam, 3 more numbers.

  13. Re:SPIN SPONSERED BY VERIZON & ATT by Anonymous Coward · · Score: 1

    you're a pal and a cosmonaut

  14. Re:much better options by AvitarX · · Score: 1

    It's $60 for limited minutes and 5GB data.

    No unlimited plan is a non starter.

    --
    Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
  15. Re:Most of the traffic is useless by EvilSS · · Score: 1

    The speeds would be much better if we blocked access to useless content like all cat videos, most of Netflix, and right wing websites. Get rid of the useless crap and the speeds will go back up. No, you most certainly don't need access to that stuff. Stop taking away bandwidth from those of us who actually need it and do important stuff.

    Yea, damn that net neutrality! You keep posting these much needed wakeup calls Ajit Pai... er.. .I mean anonymous but wise coward.

    --
    I browse on +1 so AC's need not respond, I won't see it.
  16. Re:much better options by HornWumpus · · Score: 1

    Don't respond to trolls. That's a troll. Nobody's actually that stupid.

    --
    John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  17. Slower... by meerling · · Score: 4, Insightful

    So when people use what they're paying for, things slow down.
    Well, it's not the users fault.
    It's the fault of the company that OVERSOLD IT'S NETWORK !

    This is nothing new, the douchehats have been doing that for decades!
    Too bad they like to blame what's their fault on their customers though.

  18. No love for Sprint by spinitch · · Score: 1

    Sprint lost ~39K? subs in last quarter yet should have a n many places ample spectrum , don't know about infrastructure, but would imagine less subs would offer less congestion plus their rates lower. Only one post mentioned Sprint for being able to make a call in Co. when the big 2 had issues. Guess Sprint users are enjoying their Tidal subscriptions and not wasting bandwidth on /.

  19. Greater total speed per tower by tepples · · Score: 1

    4G/LTE can support 1Gbps.

    Per tower, right?

    We're not even 2% in to the capability of 4G/LTE - why is thought even given to 5G?

    I assume carriers are looking at LTE Advanced and the like because it can support a greater total speed per tower than LTE. With the same number of active users per tower, a greater total speed also means a higher speed per active user without having to acquire land for more towers.

    1. Re:Greater total speed per tower by TechyImmigrant · · Score: 1

      4G/LTE can support 1Gbps.

      Per tower, right?

      We're not even 2% in to the capability of 4G/LTE - why is thought even given to 5G?

      I assume carriers are looking at LTE Advanced and the like because it can support a greater total speed per tower than LTE. With the same number of active users per tower, a greater total speed also means a higher speed per active user without having to acquire land for more towers.

      Carriers are looking to fill your unlicensed spectrum with 5G crap and still charge you for the privilege, while borking 802.11 with exactly the right kind of interference to break the backoff algorithms..

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  20. Let me fix the headline for you. by CptLoRes · · Score: 4, Interesting

    Verizon, AT&T Customers Are Getting Slower Speeds Because Of Lacking Infrastructure To Support Unlimited Data Plans

    1. Re:Let me fix the headline for you. by acoustix · · Score: 1

      Verizon, AT&T Customers Are Getting Slower Speeds Because Of Lacking Infrastructure To Support Unlimited Data Plans

      That's one way to look at it. You could also point out that Verizon has the largest coverage area in the US and spreads their resources thinner, instead of focusing on a smaller footprint like T-Mobile.

      It all depends on how you compare carriers and services.

      --
      "A plan fiendishly clever in its intricacies"- Homer Simpson
  21. Perfectly acceptable by ilsaloving · · Score: 1

    Even these "degraded" speeds are perfectly good enough to more than keep up with regular internet usage. Having a higher total bandwidth is infinitely more important than being able to download a web page in 0.7 seconds rather than 1.0 seconds.

  22. Re:Slower... which is the point. by fish_in_the_c · · Score: 1

    My favorite analogy is that the phone providers are like someone who builds a toll highway.
    They want to sell monthly access to the road. They find out they can only sell so many people monthly access before they either need to improve the road or the traffic slows down to make parts of the road unusable. So their solution to the problem is to tell people ( well you have monthly access to the road , but only a certain number of times per month).

    Basically they want as many people as possible to pay a monthly fee for the road and as few as people as possible to use it as little as possible , so they can sell it to many more then would naturally or normally be able to fit on the road.

    --
    âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.