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Consumer Reports Pulls Microsoft Laptop Recommendation (go.com)

Posted by msmash on from the not-good-enough dept.

The breakage rate for Microsoft's Surface devices is significantly worse than for other manufacturers' laptops and tablets, Consumer Reports said, adding that it was removing its "recommended" designation for Surface products. From a report: The consumer advocacy group said Thursday that it can no longer recommend Microsoft laptops or tablets because of poor reliability compared to other brands. Microsoft said the findings don't accurately reflect Surface owners' "true experiences." The consumer group says Microsoft machines have performed well in laboratory testing. But a subscriber survey found start-up and freezing problems. The devices losing their "recommended" status are the Surface Laptop (128GB and 256GB versions) and Surface Book (128GB and 512GB versions).

4 of 126 comments (clear)

  1. Re:Well if the NFL can't stand them why should we? by ohnocitizen · · Score: 5, Informative

    Their ergonomic keyboard was amazing, back when they still made it.

  2. Cannot be repaired so I will never own one. by dizzy8578 · · Score: 5, Informative

    https://www.theverge.com/2017/...

    --
    *"Cogito Ergo Liberalis"*
    1. Re:Cannot be repaired so I will never own one. by Khashishi · · Score: 4, Informative

      And that's a big problem. Repairability and recycleability are related. If you can't take it apart, you can't recycle it. Sure, for now, we can always just throw it in a landfill and mine more minerals for new ones, but how long is that going to last?

  3. Surface 4 is a POS by cpotoso · · Score: 3, Informative

    Really. It is. New machine, battery lasts barely 3-4 hours doing SIMPLE stuff (windows has the worst power management possible). Even in SLEEP MODE it manages to deplete a battery from 100% to 40% overnight (did I mention that windows has the worst power management possible?). Touch interface and pen randomly stop working (requiring a reboot). To top it off, machine fell from 20 cm to a wooden floor and the screen shattered, costing hundreds of $ to repair. MS had always complained that windows was unreliable because they worked with so many brands and models, but they can't even get their own sh*t to work.