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Consumer Reports Pulls Microsoft Laptop Recommendation (go.com)

Posted by msmash on from the not-good-enough dept.

The breakage rate for Microsoft's Surface devices is significantly worse than for other manufacturers' laptops and tablets, Consumer Reports said, adding that it was removing its "recommended" designation for Surface products. From a report: The consumer advocacy group said Thursday that it can no longer recommend Microsoft laptops or tablets because of poor reliability compared to other brands. Microsoft said the findings don't accurately reflect Surface owners' "true experiences." The consumer group says Microsoft machines have performed well in laboratory testing. But a subscriber survey found start-up and freezing problems. The devices losing their "recommended" status are the Surface Laptop (128GB and 256GB versions) and Surface Book (128GB and 512GB versions).

2 of 126 comments (clear)

  1. Well if the NFL can't stand them why should we? by Noishkel · · Score: 5, Insightful

    One of the first reports I remember reading about the Surface was just how much the NFL hates them. There is many videos of team members loosing their cool and hurling the things across the field.

    But hey, let's all be honest. Microsoft's hardware has NEVER been good. Be it laptops, tablets, or media players. This is just one more example of this trend.

  2. Re:Cannot be repaired so I will never own one. by David_Hart · · Score: 1, Insightful

    https://www.theverge.com/2017/...

    So, you don't own a smart phone... or a modern flat panel TV... or a.....

    I'm not saying that you are wrong or that I don't respect your stance. I too prefer buying products that can be repaired. But there are very few modern electronics that are repairable today. We are only tricking ourselves with tear-down videos, etc., into thinking that it's worth doing. For the vast majority, it just isn't worth it.

    Practically every time I repair a phone, tablet, laptop, etc. it ends up costing me more in parts and time then it would be to buy a new one, and that's when I am 100% successful the very first time. I accept this, but I do it anyway because I learn something new every time and there is a basic level of satisfaction at having fixed something. My last repair project was replacing the screen on my Nexus 7 2013.

    I respect your position, but the reality is that practically nothing electronic is worth repairing anymore.