Slashdot Mirror
Modest Proposal To Companies: Let Your Customers Respond To Your Emails - Kill no-reply@ (medium.com)
An anonymous reader shares a blogpost: Dear way-too-many companies, if you're allowed to send me an email, I'm allowed to send you an email. You just sent me an email and I have a question. Don't make me hunt for a way to ask it. Email already has a built-in way to do that -- reply. Whether it's good news or bad news, whether you're an established company or a startup, your customers will love you more if you let them reply to your emails.
Comment removed based on user account deletion
Web forms are NOT email. Don't put a link on your website saying "email us" if it points to a web form.
"National Security is the chief cause of national insecurity." - Celine's First Law
Dear customer:
Thank you for your reply.
We value your input.
This is an automated reply to let you know that your email is 276,709th in line to be answered, and we will get to it as soon as possible.
Your estimated wait time is, well, you don't want to know. You really, really, do not want to know.
Sincerely,
Marvin, your robotic email automated response robot.
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
Maybe, just maybe, you should consider using a different address then? It seems you really do accept replies, so why send from no-reply? You're discouraging your nice and polite users, while not discouraging the idiots. Seems somewhat the opposite of what you should want.
Obviously you should follow your own advice. Customer retention is probably one of the highest priorities of a call center especially for smaller businesses. If ditching the no-reply helps me keep my customers, then BYE.
And we did. instead we use logic and filters to direct emails to the people who can provide the best answers. 20% growth over the past 4 years must mean something is working.
Sorry, teleporters just kill you and then make a copy. A perfect, soul-less copy.
No, the comment got modded down because it's mind-suckingly vacuous, offensive, and off-topic.
Where are we going and why are we in a handbasket?
Buddy, Jews attacking New York would make as much sense as you attacking your own mosque.
Companies that WANT your questions will allow it. The ones that use no-reply are the ones that don't want to hear from you to begin with.
Amazon lost my order. It was their delivery system that just lost it. They sent me an email asking me to contact them. The email was "no-reply". It was actually a bit of work to figure out how to correctly contact them, as none of the required options matched my situation. In the end, they refunded my order. But the please contacts us, but don't reply was silly. I'm not sure why a human had to be involved at all.