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Modest Proposal To Companies: Let Your Customers Respond To Your Emails - Kill no-reply@ (medium.com)

Posted by msmash on from the fair-enough dept.

An anonymous reader shares a blogpost: Dear way-too-many companies, if you're allowed to send me an email, I'm allowed to send you an email. You just sent me an email and I have a question. Don't make me hunt for a way to ask it. Email already has a built-in way to do that -- reply. Whether it's good news or bad news, whether you're an established company or a startup, your customers will love you more if you let them reply to your emails.

5 of 205 comments (clear)

  1. Comment removed by account_deleted · · Score: 5, Insightful

    Comment removed based on user account deletion

  2. And one other thing... by msauve · · Score: 5, Insightful

    Web forms are NOT email. Don't put a link on your website saying "email us" if it points to a web form.

    --
    "National Security is the chief cause of national insecurity." - Celine's First Law
    1. Re:And one other thing... by Anonymous+Brave+Guy · · Score: 5, Insightful

      For the web form thing, I'd settle for at least knowing whether or not I'm going to be sent a copy of what I'm writing by email afterwards. If I am, I don't need to save it manually myself, but I also shouldn't include any sensitive information. If I'm not, maybe including sensitive details is OK but I also need to keep a copy.

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      If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
  3. Re:You don't understand by Holi · · Score: 5, Informative

    Obviously you should follow your own advice. Customer retention is probably one of the highest priorities of a call center especially for smaller businesses. If ditching the no-reply helps me keep my customers, then BYE.

    And we did. instead we use logic and filters to direct emails to the people who can provide the best answers. 20% growth over the past 4 years must mean something is working.

    --
    Sorry, teleporters just kill you and then make a copy. A perfect, soul-less copy.
  4. Re: Jews did 9/11 by presidenteloco · · Score: 5, Insightful

    No, the comment got modded down because it's mind-suckingly vacuous, offensive, and off-topic.

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    Where are we going and why are we in a handbasket?