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Hundreds of AT&T Wireless Workers and Supporters Plan To Protest at iPhone 8 Launch at Apple HQ

Hundreds of AT&T wireless workers and members of the Communications Workers of America (CWA) will protest outside the launch of the iPhone 8 at Apple HQ on Tuesday, we were told. "Marking the start of a critical sales period that's expected to bring in billions for the telecom giant, workers are calling out AT&T's pay cuts for its retail employees and the company's rampant outsourcing and offshoring that undermine their job security and ability to provide quality customer service," the Communications Workers of America said in a press statement. Over the years, AT&T has increasingly handed over the operations of its retail operations to third-party dealers that now represent over 60 percent of all AT&T branded stores. On top of this, AT&T retail employees allege that they are seeing their pay decline by thousands of dollars because the company manipulates their commission structure.

103 comments

  1. The pricing is not helping by known_coward_69 · · Score: 3, Interesting

    You can get an AT&T phone cheaper at virtually every store other than a AT&T retail store. Best Buy, Target, Costco all have sales. AT&T wants you to have Direct TV for virtually any promotion at a AT&T retail store.

    1. Re:The pricing is not helping by MouseR · · Score: 4, Insightful

      Apple sets pricing on their phones especially to prevent one seller to undercut another. (They're still expensive but get lots with them, IMO).

      In my view, AT&T workers protesting at Apple is just retarded (in the most demeaning way you can take it). It's not Apple's fault AT&T workers are underpaid.

    2. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      AT&T is a crap company, and you couldn't pay me to be their customer.

    3. Re:The pricing is not helping by Anonymous Coward · · Score: 0

      Maybe their intent is to make them switch to Android, thus making them satisfied customers. AT&T hate satisfied customers through what I've gathered.

    4. Re:The pricing is not helping by known_coward_69 · · Score: 1

      best buy has iphones on sale all the time. price depends on carrier and it's not apple setting the prices all the time. meanwhile same iphone at a AT&T retail store is a lot more money.

    5. Re:The pricing is not helping by cayenne8 · · Score: 4, Insightful

      Yeah, makes no sense to me for them to protest Apple...seems they should be protesting in from of ATT stores, since they are the ones they have the beef against....?

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    6. Re:The pricing is not helping by trmj · · Score: 5, Insightful

      It's simple marketing, really. AT&T is treating their employees just like they treat their customers: not listening to them. Apple is likely to enact some corporate NIMBY-ism and tell AT&T to deal with it the eyesore of a protest.

      The protesters get publicity. A protest of the iPhone launch will get a LOT more press than protesting outside of some random AT&T store. Even if Apple does nothing, the story still reached a greater audience this way and we're now aware of the situation.

      The protest hasn't even happened yet and this strategy is paying dividends. Looks like a 100% win so far.

      --
      Work sucked, until it became unemployment, when it became slightly more tolerable. -Tet
    7. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      What if they offered a 1Gbps symmetric fiber connection for $80/month to your house?

      Seriously that's the only reason I have an account with them.

    8. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      Indeed, it's nice to live in a newly built, relatively affluent area. Good luck getting that down in the 'hood... you'll be lucky to find 24/3 DSL or perhaps 50/something cable for under $100.

    9. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      Funny, I live in a newly-built relatively affluent area and 16/3 is over $100/month, so if you're getting 24/3 or 50/something cable for under $100 in the hood you're doing better than I am.

    10. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      You have to affluent enough to pay on time, but not so rich that you can escape congestion. For example, the drug den New Hampshire is filled with multimillion dollar properties that are acres from their neighbor. Doesn't matter if they are willing to pay, build put and maintenance makes it a poor investment.

    11. Re:The pricing is not helping by Rakarra · · Score: 2, Insightful

      Yeah, makes no sense to me for them to protest Apple...seems they should be protesting in from of ATT stores,

      No one goes into AT&T stores. As a publicity stunt, it would fail.

    12. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      As far as I can tell it's related to age of the property. I was told by the AT&T install tech they aren't running copper out to new communities, so all of them are able to get Fiber since they have to run lines anyways.

      Now the new communities are know about are on the more expensive side of things, but it's across multiple communities with varying prices ~200K for 2,000sqft and up. Builders aren't building cheaper housing right now because there is a housing shortage so they build the larger more expensive homes that make them more money.

    13. Re:The pricing is not helping by farble1670 · · Score: 1

      Apple is likely to enact some corporate NIMBY-ism and tell AT&T to deal with it the eyesore of a protest.

      Apple is likely to call the Cupertino police to clear them out.

    14. Re: The pricing is not helping by Monster_user · · Score: 1

      I'd like to point out that 24/3 is what I would consider an incredible amount of bandwidth. 5/0.3 is the max around here, and they've stopped selling internet altogether. Only customers before 2014 have it. LTE is crap. Barely get a signal, and it cuts out entirely on a periodic basis. No cable, no DSL, no fiber. Satellite is the only option once you drop your current provider.

    15. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      ISP's in Canada don't offer internet at less than 80$/mo

    16. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      AT&T hasn't been reasonable since it's take over by Cingular (Bellsouth)

    17. Re: The pricing is not helping by bev_tech_rob · · Score: 1

      What if they offered a 1Gbps symmetric fiber connection for $80/month to your house?

      Seriously that's the only reason I have an account with them.

      I would take it grudgingly. AT&T is an entity spawned by Hell, IMO.

      --
      You're messin' with my Zen Thing, man.....
    18. Re:The pricing is not helping by sabri · · Score: 1

      The protest hasn't even happened yet and this strategy is paying dividends. Looks like a 100% win so far.

      Not exactly. Their strategy makes me dislike their union even more, and I hope they don't get what they want. I don't protest in your front yard to complain about the job that I voluntarily accepted, right? AT&T employees have no business protesting in my backyard, your backyard, or Costco's parking lot. Or Apple's for that matter.

      --
      I'm not a complete idiot... Some parts are missing.
    19. Re:The pricing is not helping by theendlessnow · · Score: 1

      But it's similar to saying it's not Trump's fault that "the South" erected monuments to their relatives that fought in the Civil War, and it's proven that simply is not true.

    20. Re: The pricing is not helping by Anonymous Coward · · Score: 0

      It's actually illegal to "set prices" that retailers MUST adhere to in the US.

      That's why you have MSRP - A SUGGESTED A price

    21. Re:The pricing is not helping by BlueKitties · · Score: 2

      Or Apple could have them sent to secret iPhone manufacturing facilities to have their organs converted into the latest "Samsung supplied OLED screens."

      Conspiracy, or FACT?

      --
      "Sorrow is better than laughter, for by sadness of face the heart is made glad." [Ecclesiastes 7:3]
    22. Re: The pricing is not helping by pete6677 · · Score: 1

      24/3 DSL? LOL, try 3/1. But at least it's only $40 a month.

    23. Re:The pricing is not helping by pete6677 · · Score: 1

      Apple is successful, and unions hate success hence they hate Apple.

    24. Re: The pricing is not helping by ChoGGi · · Score: 1

      So I don't pay 40 bucks a month for 15/1?

    25. Re: The pricing is not helping by Applehu+Akbar · · Score: 1

      What if they offered a 1Gbps symmetric fiber connection for $80/month to your house?

      On my rural neighborhood I can always tell the AT & T cell customers because they're gathered in one particular corner of a strip mall parking with their phones held over their heads. That is the only place where AT & T's one local tower squeezes its signal between a mesa and a butte to bestow a second power bar upon the hapless customers.

    26. Re:The pricing is not helping by jcr · · Score: 1

      makes no sense to me for them to protest Apple.

      It's the same shit that Greenpeace pulled. Apple gets attention, so they try to hijack that attention, even if they have no grievance at all against Apple, or try to pull on out of their ass the way that Greenpeace did.

      -jcr

      --
      The only title of honor that a tyrant can grant is "Enemy of the State."
    27. Re: The pricing is not helping by sound+vision · · Score: 1

      Retarded why? It's the launch for the biggest product at&t sells. At&t bigwigs are guaranteed to be there, probably in the front row. The place is already saturated with press. That's where all the eyes are. It sounds like what you really think is retarded is the fact that somebody is protesting something.

    28. Re: The pricing is not helping by dryeo · · Score: 1

      Depends on the Province. If you're lucky enough to have a publicly owned telco, things are cheap. Even without, some Provinces are quite a bit cheaper then others. Telus just opened a cell tower here, $120 for 10GBs seems like the best deal I can get, though it does sound like the bandwidth is good enough that I can use that up pretty quick and get into the 20 cents a MB thing.

      --
      https://en.wikipedia.org/wiki/Inverted_totalitarianism
    29. Re: The pricing is not helping by ChoGGi · · Score: 1

      I only know of Ontario and Alberta, I'm with a 3rd party bell/telus? reseller (lightspeed.ca). It's $40 for 15/1 with 325GB a month or an extra 5 bucks for unlimited bandwidth.
      I do also recall getting some pretty decent deals back in Toronto.

    30. Re: The pricing is not helping by dryeo · · Score: 1

      I'm 40 miles out of Vancouver, only dial-up until last Friday when Telus lit up a new cell tower, now they're finishing shutting down the dial-up ($39 a month for unlimited + phone line) as I can get cell data, which is not cheap. When I first looked it up, I accidentally went to their Ontario page, it was quite a bit cheaper and Saskatchewan is supposed to be cheaper again.

      --
      https://en.wikipedia.org/wiki/Inverted_totalitarianism
    31. Re: The pricing is not helping by ChoGGi · · Score: 1

      Ouch only dial-up available? You can't get DSL out there?

    32. Re:The pricing is not helping by Anonymous Coward · · Score: 0

      Apple sets pricing on their phones especially to prevent one seller to undercut another

      Then Apple should be prosecuted. US law prohibits manufacturers from setting retail prices.

    33. Re: The pricing is not helping by dryeo · · Score: 1

      26.4kb/s on these old phone lines. I'm lucky, my neighbour canceled her phone in frustration, whenever it rains and it rains a lot here, no dial tone, with Telus swearing everything is good. Mountain blocks satellite as well here.

      --
      https://en.wikipedia.org/wiki/Inverted_totalitarianism
  2. Making the iphone in factories is the american dre by Anonymous Coward · · Score: 0

    Making the new iphone models in a big giant factory is the American dream! - Trump promised jobs coming back and so they will be good sirs!!

  3. AT&T short-sightedness by Anonymous Coward · · Score: 0

    AT&T is being stupid - unlike public-employee unions, real trade unions such as CWA do some real good.

    Every CWA union member who I've seen work on something is GOOD, unlike the clowns Cox/Infinity bring in.

    Guess who gets work done cheaper in the long term? Cox/Infinity with their clowns, or AT&T with its CWA professionals?

    1. Re:AT&T short-sightedness by Anonymous Coward · · Score: 0

      It's nice to see the unions still hire old fashioned trolls. Great use of member dues.

      Here's a tip: repeatedly using the word "clown" to refer to your enemies is a dead giveaway that you're a relic of an era gone by.

      Sincerely, a public employee in a non-union state and damn happy about it

    2. Re:AT&T short-sightedness by Anonymous Coward · · Score: 0

      I think the point is "in the long term." The non-union carriers will happily send 20 techs to a customer site who don't know anything because it's cheap to do so. They'll hire basically anyone regardless of qualifications. In the union outfits, there's a culture of doing a good job and getting it right first so you don't have to revisit the site, and they tend to hire people who know their trade well.

      In the computer world, it's the difference between having a qualified sysadmin who actually knows what's up and is worth their salary (and I'm not saying that's all of them!) and some new graduate in an Indian call center making a fraction of the US minimum wage who can only follow a runbook.

    3. Re:AT&T short-sightedness by Anonymous Coward · · Score: 0

      In the union outfits, there's a culture of doing a good job and getting it right first so you don't have to revisit the site, and they tend to hire people who know their trade well.

      That is possibly the most delusional thing I have ever seen posted to Slashdot.

    4. Re:AT&T short-sightedness by jcr · · Score: 1

      real trade unions such as CWA do some real good.

      Bullshit. They skim workers' paychecks to buy hookers and blow for mobsters and politicians.

      -jcr

      --
      The only title of honor that a tyrant can grant is "Enemy of the State."
  4. Buying from a carrier store by p51d007 · · Score: 3, Insightful

    Is the MOST EXPENSIVE way to do it. Oh, but I only pay x per month...Yeah, and over that time, you pay MORE for the phone if you paid in full. A lot of consumers, still think that you have to buy your phone from a carrier store. Walk into one and you'd think you walked into an Apple store, with a bit of Samsung also. They PUSH the apple phone because apparently that make more profit on it, and I'll be Apple gives them a deal on the phone.

    1. Re:Buying from a carrier store by Anonymous Coward · · Score: 0

      I still don't see why the AT&T workers would feel this is Apples fault though.

      Yes AT&T is treating their workers like crap, and that is certainly a valid reason for AT&T works to complain about and/or to AT&T.

      But that all seems squarely on the shoulders of AT&T.
      AT&T is screwing them out of commissions, AT&T is pushing policies regarding higher financing terms and phone purchases, AT&T is pushing the policies that piss off customers and cause them to not want to shop there.

      The AT&T workers going to Apple to ask for their help with this problem might seem reasonable at first glance. I don't really know if that is the case, but I can see the reasoning that Apple is a huge vendor for AT&T and would have the weight and pull to potentially give that help...

      But assuming the above is true, would it not behoove the AT&T workers to actually ask Apple for help, instead of try to piss Apple off with a protest?

      A protest is only going to serve to piss off Apple, make Apple more unwilling to help in the first place, and make the workers look like assholes.
      Asking for help on the other hand would serve to publicly show the plight the AT&T workers are facing, and give Apple the PR opportunity to look like the "Good Guys (TM)" by going to bat for the workers against AT&T. It would be a win-win and actually possibly enact some positive changes, both for the workers and for AT&T/Apple customers.

      I feel like I must be missing something here...

    2. Re:Buying from a carrier store by Tailhook · · Score: 4, Insightful

      I still don't see why the AT&T workers would feel this is Apples fault though.

      It's not about 'fault.' It's about eyeballs. They're trying to hijack an Apple product launch and get some media attention.

      --
      Maw! Fire up the karma burner!
    3. Re:Buying from a carrier store by TechyImmigrant · · Score: 1

      I still don't see why the AT&T workers would feel this is Apples fault though.

      It's not about 'fault.' It's about eyeballs. They're trying to hijack an Apple product launch and get some media attention.

      It seems to be working.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    4. Re:Buying from a carrier store by 93+Escort+Wagon · · Score: 1

      Well, what do you expect them to do - picket outside one of the AT&T carrier stores? That's not going to get anyone's attention.

      On a side note... I don't really get how carrier stores of any brand makes any sense. I suppose if you want to have distributed customer service centers, then maybe there's a reason to have a few - but as "sales first" businesses, no way.

      --
      #DeleteChrome
    5. Re:Buying from a carrier store by Tailhook · · Score: 1

      I don't really get how carrier stores of any brand makes any sense.

      The only occasion I've had to go in one is to get my old, larger SIM transferred to my new smaller SIM for some new phone I bought online. That's happened twice in my history with mobile phones and the cards are now so small I doubt it will happen again, so I'm fine if they just close them all down now.

      --
      Maw! Fire up the karma burner!
    6. Re:Buying from a carrier store by Dragonslicer · · Score: 1

      Is the MOST EXPENSIVE way to do it. Oh, but I only pay x per month...Yeah, and over that time, you pay MORE for the phone if you paid in full.

      Not for me with T-Mobile. My monthly payment for the phone * 24 plus $20 up front (plus sales tax on the total price) is exactly equal to what it would have cost to pay in full up front. And it was on sale at the T-Mobile store, so I paid quite a bit less than Newegg was selling it for at the time.

    7. Re:Buying from a carrier store by Anonymous Coward · · Score: 0

      Good for AT&T. Its nothing apple wouldnt do if they felt like it

    8. Re:Buying from a carrier store by ctilsie242 · · Score: 1

      Zero interest as well, so if one is staying with T-Mobile, it isn't a financially foolish choice. Downside is that until the phone is paid off, T-Mobile will not unlock it.

    9. Re:Buying from a carrier store by sexconker · · Score: 1

      You don't need to go in to the store for that. You can just physically cut your SIM down to size.
      They sell cutters and converters of all sorts on Amazon if you're afraid. $5-$10.

      Personally, I've taken a micro sim and cut it down to a (working) nano sim. There are templates online, but I mainly did it freehand.

      I got some thin carboard and cut it roughly to the size and shape of the nano sim carrier, the touched it up until it was a good, but not perfect, fit. I then took that cardboard and placed on top of the mini sim as a guide, eyeballing the alignment based on a template I found online. I then cut the mini sim to match the cardboard guide, leaving just a bit extra on each edge.

      I then test fit and fine tuned each edge of the sim in the carrier. Works like a charm, and I didn't even need to print out one of the templates.

      Going from nano to mini is also fairly easy. I had to do this just last week, using that same cut-down sim. I first tried making a little carrier out of thin cardboard, but the cardboard I had on hand (from a soda can box) was too thin and the outer edges (the "frame") kept ripping. I could've tried an xacto knife instead of a large pair of scissors or doubled up the cardboard to make a sturdier carrier, but a simpler solution worked. I just put clear packing tape on top of the sim carrier and trimmed it to fit, then eyeballed the alignment and stuck the sim to the sticky side. Slid the tray in and bam, it worked like a charm.

  5. Mad at AT&T, protest Apple? WTF by Anonymous Coward · · Score: 0

    What has happened to people today. Have brains been left by the wayside?

    Maybe Apple should do them a favor and not let AT&T sell them....

  6. You work for AT&T, you deserve what you get by Anonymous Coward · · Score: 0

    n/t

  7. Mickey Ds is hiring. They be always hiring. by Anonymous Coward · · Score: 0

    Go forth and multiply there you ungrateful bastards!

  8. ATT & Customer service by grasshoppa · · Score: 2

    Marking the start of a critical sales period that's expected to bring in billions for the telecom giant, workers are calling out AT&T's pay cuts for its retail employees and the company's rampant outsourcing and offshoring that undermine their job security and ability to provide quality customer service,

    They do know who they're working for, right? AT&T is worse than Comcast when it comes to customer service.

    --
    Mod me down with all of your hatred and your journey towards the dark side will be complete!
  9. Retail is dying by Anonymous Coward · · Score: 0

    Get a job babysitting robots or driverless Uber instead. Demand that the companies pay you at universal robot displacement wage so you can sit in a driverless taxi as it ferries people around town.

  10. Slashdot fell for it, hook, line, and sinker by Anubis+IV · · Score: 5, Insightful

    So, AT&T employees are protesting AT&T's business practices. Nothing they're protesting has anything to do with the iPhone 8 or Apple at large. Nonetheless, they're protesting at the launch of the new iPhone, simply because they know that places like Slashdot can't resist posting clickbait articles that mention Apple in the headline, thus bringing attention to their cause, despite the fact that nothing they're doing has anything to do with Apple.

    Even worse, it looks like Slashdot is "breaking" this news, since I don't see a link or article mentioned anywhere, so that means that Slashdot is solely responsible for authoring the headline. Shame on you.

    1. Re:Slashdot fell for it, hook, line, and sinker by Rogue974 · · Score: 5, Interesting

      They are striking on iPhone launch day because that is when it will hurt their employer the most. Any other day of the week, it would be a blip on the radar. On the day that there will be people camped out in front of the store relying on the striking employees to get them their precious iPhone 8s, that is the day the retailers really need all hands on deck.

      Getting Slashdot or others to take more of a notice is a side benefit because it is Apple's launch day, not the main benefit.

    2. Re:Slashdot fell for it, hook, line, and sinker by Anonymous Coward · · Score: 0

      You're conflating the date of the announcement (Tuesday, the date mentioned in the article) with the date it is actually released (not yet known).

    3. Re:Slashdot fell for it, hook, line, and sinker by Kenja · · Score: 1

      If they protested at AT&T, no one would notice.

      --

      "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
    4. Re:Slashdot fell for it, hook, line, and sinker by Anonymous Coward · · Score: 0

      It's "msmash" posting soemthing with "Apple" in the title. What did you expect?

    5. Re:Slashdot fell for it, hook, line, and sinker by Anonymous Coward · · Score: 0

      Heh, Product placement, babe... Maybe Apple hired them. No such thing as bad press. Just ask the President of the United Sates. His base is getting stronger by the minute, while mamby-pamby democrats whine about Russia to distract you all from their lousy candidates.

      See all the crybabies filling up this story, whining about big bad AT&T? This, BLM, and all the other political correctness about Muslims, etc., is how you discredit and destroy the legitimate civil rights movement that existed briefly in the 50s and 60s. It's intentional. We are entering a new dark age, and it will be a long one. Could even be the beginnings of human extinction. Couldn't happen to a nicer bunch. We are Klingons, not Star Fleet.

    6. Re: Slashdot fell for it, hook, line, and sinker by Anonymous Coward · · Score: 0

      Slashdot didn't fall for anything. It was a scoop that is now reported independently on multiple news services.

    7. Re:Slashdot fell for it, hook, line, and sinker by Anonymous Coward · · Score: 0

      Hey, power to them. The protesters have embraced a page from the marketing textbook.

    8. Re:Slashdot fell for it, hook, line, and sinker by Anubis+IV · · Score: 1

      On the day that there will be people camped out in front of the store relying on the striking employees to get them their precious iPhone 8s, that is the day the retailers really need all hands on deck.

      So, while that seems intelligent at a glance, it's factually incorrect in ways that completely undermine what you're saying. For instance:
      1) No one is camping. This is an product announcement, not a product launch.
      2) No one currently needs all hands on deck. Again, it's a product announcement, not a product launch.
      3) Perhaps most important: Apple Stores don't rely on the employees who are striking, since AT&T employees don't work at Apple.
      4) Given that Apple hasn't announced an iPhone 7s or 8 yet, it's unlikely that they'd skip two generations by going straight to 8s.

      Moreover, even if the AT&T employees decide to protest outside of Apple Stores on launch day, which is admittedly something they may decide to do one day, I seriously doubt that they'd manage to do anything other than get dwarfed by the size of the lines they're standing next to...which, again, will be filled with people who will be served by the Apple employees working without protest in the Apple Store.

    9. Re:Slashdot fell for it, hook, line, and sinker by Anonymous Coward · · Score: 0

      How is this insightful? They picked that day because that's when they're the busiest and their protest will get the most attention. Would you want them to only protest on Sunday morning from 9:00 am to 10:00 am?

    10. Re:Slashdot fell for it, hook, line, and sinker by Uberbah · · Score: 1

      So, while that seems intelligent at a glance, it's factually incorrect in ways that completely undermine what you're saying.

      Followed by pedantry. Pedantry that doesn't change the fact that the protest is designed to gain the maximum amount of attention possible. By chance does your employer set up "free speech zones" to keep protestors out of sight, out of mind during presidential election years?

    11. Re:Slashdot fell for it, hook, line, and sinker by Anubis+IV · · Score: 1

      Their busiest day is a random Tuesday when no new products are launching? This is the iPhone announcement, not launch. Perhaps if you had understood that, the remainder of my post would have made more sense to you.

    12. Re:Slashdot fell for it, hook, line, and sinker by Anubis+IV · · Score: 1

      I don't think its pedantry to point out that someone is wrong about the time, location, and company that the protestors work for when those pieces of information are foundational to the person's argument that the protestors chose that (incorrect) time and that (incorrect) location specifically to cause the most damage to their (incorrect) employer.

      I have no problem with them protesting, and I think they're smart to do so where and when they actually are protesting, since they know it'll get bigger headlines. What I have a problem with are sites getting suckered into posting "news" that wouldn't otherwise be worth the ink it takes to print, just because a protestor figured out a creative way to force "Apple" into the headline. I thought I made all of this pretty clear when I said said "shame on you" in the OP with regards to Slashot's involvement in authoring the headline.

  11. My tiny little fiddle... by Anonymous Coward · · Score: 0

    ...calling out AT&T's pay cuts for its retail employees and the company's rampant outsourcing and offshoring that undermine their job security and ability to provide quality customer service,...."

    When I call, I get Americans and they treat me like shit or an idiot. Like when on AT&T Customer No-Service insisted I had fiber into my house when I was looking that the orange and blue insulated copper in front of me.

    Instead of protesting, stay on your jobs and do everything and anything you can do that helps the customer - even if it means bending the rules a bit; not enough to get fired; but enough so that your boss' boss' boss scratches his head when he sees whatever dumbass metrics they use for worker productivity and profitability.

    See, today's America is very hostile to unions and workers' rights because of the rampant propaganda from right-wing media like Fox News. Stick it to the Man by working for the Man and playing by His rules -and bending them a bit.

  12. Capitalism in Action - Screw the Unions by Anonymous Coward · · Score: 0

    Then go work somewhere else, losers. This is America. You have a choice.

  13. No need for commissioned sales. by Anonymous Coward · · Score: 0

    The days of commissioned sales for phones making sense is gone. iPhones sell themselves. The only questions are how many lines do you need for your kids and spouse and what handsets do you want. No decision that needs guidance.

    Hell. I do it online. Just FedEx the phone to me and don't make me recite my account number to a retail clerk.

  14. Capitalism Will Help You by Anonymous Coward · · Score: 0

    Quit whining, you bunch of babies! There is more than one capitalist free marketplace in this country, you know. Sure, the most popular is the retail market for products and services that most people refer to when they make arguments for or against capitalism.

    However, there exists several others and one of those is the labor market. You are completely free to work for whatever company will agree to hire you. If a company like AT&T treats you poorly then QUIT! Go work for another company that pays you better and treats you well!

    Organizing protests and behaving like SJWs will not solve your problem. Once AT&T starts losing money because they don't have enough employees to keep their business running, they will be forced to treat their employees better. However, if you DON'T quit and hit AT&T in its pocketbook, then YOU are to blame because you're endorsing the way they treat you.

    Again, quit whining to social media sites and MAKE THE CHANGE!

    1. Re:Capitalism Will Help You by ErichTheRed · · Score: 5, Informative

      "If a company like AT&T treats you poorly then QUIT! Go work for another company that pays you better and treats you well!"

      People love to say this whenever workers try to claw back some power. The honest truth is that all employers treat people poorly to some degree. And they love it when more people say that anyone who complains about it should quit, because it just makes their job easier. Compared to today, the 50s and 60s were a golden age of employment because there was a balance in the employer/employee relationship, things were stable, and employers grudgingly agreed to allow workers to follow a career path.

      Without some universal check on employers' power, employers will just cut and squeeze until there's nothing left to squeeze. They'd love to see everyone working for minimum wage...no wait, let's get rid of the minimum wage...no wait, let's just hire everyone as an independent contractor and offshore everything that can be offshored to TCS or Wipro or Accenture. That universal check would be a union or trade organization. Otherwise, if you try to be the nice employer and offer a few concessions, the other employers will just get more evil in response and drive you out of business.

    2. Re:Capitalism Will Help You by ctilsie242 · · Score: 1

      I have yet to see a single company change their employee policy for the better [1] because people have quit. If it is changed, it is because of a news media item, the government stepping in, competitor forcing them to change, of the company's ownership changed hands.

      [1]: I've seen changes for the worse, where one policy was that if an employee was looking at glassdoor on a company network, it would be grounds for insta-firing, but not really for the better.

    3. Re:Capitalism Will Help You by Anonymous Coward · · Score: 0

      in the 50s and 60s, an entry level job, paying minimum wage or close to it, fresh out of high school, was also enough to marry your high school sweetheart (who does not work), have a couple kids, and buy a sweet 3 bedroom with a white picket fence and have more than enough left over to save for retirement, take family vacations, etc, etc..etc..etc..

      even if you cut out the two 'extra' expenses one might have today vs back then (cable/satellite tv and cellular phone/internet, and the hardware to access those services).. it is still fucking impossible to do that today.... a family living comfortably off an entry level post-high school job *does not exist* today.

    4. Re:Capitalism Will Help You by SeaFox · · Score: 1

      in the 50s and 60s, an entry level job, paying minimum wage or close to it, fresh out of high school, was also enough to marry your high school sweetheart (who does not work), have a couple kids, and buy a sweet 3 bedroom with a white picket fence and have more than enough left over to save for retirement, take family vacations, etc, etc..etc..etc..

      Yes, and why do you think that doesn't work today? Do you think it's a coincidence that wages are not keeping pace with inflation and such? No, it's the exact thing ErichTheRed is talking about, just compounded over several decades.

    5. Re: Capitalism Will Help You by sound+vision · · Score: 1

      Slavoj Zizek refers to this as "the illusion of freedom". You're free to be assfucked by whoever you want! If you are able to get a college education, haven't got swept up in the police state, and win the job lottery, maybe they'll even use lube.

  15. Re:Fire them all! by Anonymous Coward · · Score: 0

    Or they could, you know... protest the company that is wronging them....

  16. After protesting they'll head to Walmart to shop by JoeyRox · · Score: 1

    Thus completing the circle of self-interested hypocrisy.

  17. They want the AT&T of a different era by ErichTheRed · · Score: 4, Interesting

    The CWA wants the AT&T from a previous era back, and in some respects I would be behind that too. Companies' power to offshore, outsource and basically get rid of any group that isn't 100% profit-generating is a lot of what contributes to middle class instability.

    I'm barely old enough to remember when "old" AT&T and the RBOCs existed...I was 10 when they were ordered de-monopolized. But from what I've heard from people alive previously, getting a job with one of these companies was a guaranteed ticket to lifetime stability. In addition, engineering was actually done correctly because there wasn't constant pressure to squeeze every single cost out of the system. I know everyone's going to say monopolies are bad, but they do provide the most stable class of jobs. Maybe monopolies are bad, but the alternative of a ton of cut-throat competitors isn't good for society either. In the model we have, public companies (and private ones controlled by hedge funds) are forced to implement whatever cost-saving trick is in vogue every quarter to make the numbers. A lot of these tricks, like spinning off "expensive" employees into a separate company to reduce benefits, offshoring to a service provider to hide expenses on a different balance sheet line, or constantly squeezing workers to get the tiniest drop of productivity out of them are detrimental to employment in general. Verizon did similar things as well, when they spun out Verizon Wireless. VZW workers get way fewer benefits than the CWA workers in Verizon proper.

    I just wish people would get it out of their heads that unions are bad. Especially in the face of automation and offshoring, they're basically the only chance an employee has against their employer. Employers have spent decades convincing employees that they have their best interests in mind and that we're all friends. I think there needs to be a more adversarial labor/management relationship put back into the mix to swing the pendulum back toward the middle more. There's a big difference between "we can't fire you for any reason" demands and standing up when management says "we're moving 20,000 engineering positions to India effective immediately so that I can buy another mansion, and by the way we're still friends, right?"

    1. Re:They want the AT&T of a different era by Anonymous Coward · · Score: 1

      It's bitztream the autism-hating, custom EpiPen-hating, Musk-hating, Qualcomm-hating, Firefox tabs-hating Slashdot troll!

  18. that's the world we chose by supernova87a · · Score: 2

    Explain to me how this would be any more justified or sensible if we replaced the words "retail employees" with:

    - telephone switchboard operators
    - ISDN engineers
    - elevator operators
    - horse and buggy whip factory workers
    ?

    Industries change, and labor changes with it. And each side gets as much as they can bargain for. What more do you want?

    1. Re:that's the world we chose by Anonymous Coward · · Score: 0

      What more do you want?

      A pony.

    2. Re:that's the world we chose by Anonymous Coward · · Score: 0

      For the moment, we still need retail employees. An argument could be made that we always will. Hard to imagine Tiffany's or other high-end retailers operating without clerks to make people feel special and entice them to spend more.

    3. Re:that's the world we chose by Anonymous Coward · · Score: 0

      I voted Vermin Supreme. Had he won, he promised a pony for everybody.

    4. Re:that's the world we chose by HornWumpus · · Score: 1

      An identification pony. You would have had to keep it with you at all times, including air travel.

      I voted for him too.

      --
      John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
    5. Re:that's the world we chose by Anonymous Coward · · Score: 0

      except the workers aren't complaining that they were laid off because changing business needs, they are complaining about getting paid squat. They are still needed.

  19. The (spot)light is better here by Anonymous Coward · · Score: 0

    A woman comes across a man crawling under a street lamp. "I've lost my car keys," he explains.

    The woman tries to help the man find his keys. After a few minutes of searching, she asks "Where exactly did you drop them?"

    "Down the street, next to my car."

    Puzzled, she asks "Then why aren't you looking over there?"

    "The light is better here."

  20. Protesting where no one will see you? by Anonymous Coward · · Score: 0

    The Apple HQ (still at Infinite Loop Rd) is not where the event is being held (which is the new Apple Park spaceship campus). Are AT&T union employees they using the wrong mapping service on their iPhones?

  21. Protesting Apple because AT&T does scummy thin by Anonymous Coward · · Score: 0

    I can completely understand why AT&T is outsourcing the jobs. Their employee's are fuckin idiots.

  22. I'm confused by Chris+Mattern · · Score: 1

    The iPhone 8 is responsible for this, how...?

  23. Mansions by Anonymous Coward · · Score: 0

    I want every human to live in a solar powered mansion. Only robots can make this happen. Instead of.preserving retail jobs why don't we teach people how to direct and supervise the robots and logistics require to build everyone a mansion ?

  24. because Apple controls how AT&T employees are by Anonymous Coward · · Score: 0

    fucking morons.

  25. why are so many ppl questioning the objective? by Anonymous Coward · · Score: 0

    1. Apple launch = big event and lots of press
    2. Protesting instead of working during Apple launch = big hit to AT&T sales & stores & brand
    3. ??????
    4. Profit!

    OBVIOUSLY this isn't ment to hurt Apple -- but clearly will, perhaps even that added pressure will work in the workers favor. It's not like there are very many choices when you have these companies making sometimes BILLIONS per month at the expense of all the people doing the work...

  26. Protest! by Anonymous Coward · · Score: 0

    Protest! I am Snowflake! Hear me ROOOOAAARRR!

  27. Re:Fire them all! by Tablizer · · Score: 1

    It would help Trump politically to show up at this rally. The offshoring issue is a "pro-worker" issue that is less divisive than his usual activities. Sure, it ticks off the plutocrats, but they don't vote. Note in general I am NOT a Trump supporter, but believe focusing on "working-class" issues instead of ethnicity and gender would give him more traction.

  28. Re: Fire them all! by sound+vision · · Score: 1

    He has little insight or even concern about appealing to a broader variety of voters. Election turnout is so low, coupled with our election system (gerrymandered districts and the electoral college), that relatively small groups of extremists can swing an election. The few issues he does take a genuine personal interest in are almost invariably opposed to the interests of workers. I don't doubt the propaganda machine will continue to fool tons of them, but I do hope that as the failures continue to be writ large, turnout will increase, meaning a better ratio of reasonable people to extremists at the polls.

  29. How's life in the hypocrite lane?

  30. The world of elitist snobs by Uberbah · · Score: 1

    horse and buggy whip factory workers

    Okay, I'll explain the fallacy of your own dead horse for you: right now, the buggy whip manufacturer (AT&T) is enjoying historical profits while at the same time demanding the people who generates said profits work for less money.

  31. They Didn't See the Penetration Coming (literally) by thechemic · · Score: 1

    About 10 years ago, I worked at an AT&T store and made over $60,000 per year. It was a good job, and if you could show people the benefit of a wireless phone, it was easy money. As time passed, market penetration increased rapidly. It became more difficult to sell phones to "new customers". It became more common to see kids at 10, 9, 8, or 5 years old already have a phone. Fast forward, and it wasn't too long before nearly everyone had a cellphone with a data plan.

    Back then, AT&T needed a strong sales force to penetrate the market. They needed to sell cell phones and data plans to customers that had not yet owned one. As market penetration approached 100% all that AT&T (and other carriers) were doing to changing out somebody's data phone for another data phone. It became rare to sell a phone to a "new customer" and it became rare to sell a data plan to a former dump-phone user because they didn't exist anymore. As the market reached saturation, sales commission levels dropped correspondingly. Now that everyone already has a phone with data, the carriers don't need or want corporate stores.

    --
    Let's make like a bird... and get the flock outta here.
  32. Score:-5, Pwned by Anonymous Coward · · Score: 1