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How Techies Rescued Food Stamps (wired.com)

New submitter rgh02 writes: There is an endless variety of apps designed to manage life for the upper middle class, but most low-income Americans don't benefit from the same time-saving hacks. Thanks to new trends in civic technology, that's beginning to change. The 43 million Americans depending on food stamps are seeing the introduction of apps like Propel's Fresh EBT, which allows users to check balances, track deals, and organize budgets accordingly. And Propel is only one of several companies looking to disrupt outdated social programs, Tonya Riley reports at Backchannel. But the Trump administration, with its hiring freezes and budget cuts, poses threats to these advancements. Riley dives deep into the progress that's been made and how companies are navigating these obstacles.

17 of 292 comments (clear)

  1. The key with businessmen like Trump by Marxist+Hacker+42 · · Score: 5, Insightful

    Is to show how this not just reduces time for the EBT customers, but can reduce headcount in government call centers by reducing the need for customer service. I don't understand why techies have never figured out that government and business have similar goals.

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    1. Re:The key with businessmen like Trump by XxtraLarGe · · Score: 4, Insightful

      I don't understand why techies have never figured out that government and business have similar goals.

      They have never figured it out because your premise is wrong. Government and business do not have similar goals. Just because Trump wants to cut some sectors of the government doesn't mean that most bureaucrats do. There are many in the government whose goal is to expand the number of people using their services, so they can justify increases in their budgets & staff. As Oscar Wilde put it, "The bureaucracy is expanding to meet the needs of the expanding bureaucracy."

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    2. Re:The key with businessmen like Trump by PopeRatzo · · Score: 4, Insightful

      2. One argument against making social programs like food stamps easier...is that making them a PAIN IN THE ASS might help encourage folks to double down on work and education, sacrifice so they can get a real job that pays enough so that they don't need to live off the govt. teet.

      This is the "moral hazard" argument, and it's bullshit. Would you ever say that not giving tax credits to big corporations would encourage those companies to be more innovative and productive? Maybe raising taxes on rich people would make them work harder for a change?

      Be careful, we are entering an age where it requires a smaller percentage of people working to provide all the goods and services of a consumer society. At that point, we're going to have to become more comfortable with a growing social welfare system or be prepared for some very bad days. And don't assume that when the time comes, you will be among the "makers" and not the "takers".

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    3. Re:The key with businessmen like Trump by drinkypoo · · Score: 3, Insightful

      Food stamps are for the poor, and the TRULY poor people can't afford luxuries like smart phones....if they can afford those, they can afford to buy their own food.

      Smart phones are not a luxury any more; you're a second-class citizen if you don't have one. You can walk into a Wal-Mart or K-Mart and get a prepaid Motorola smartphone for forty bucks any day of the week; you can get a shittier one for twenty, or sometimes on sale for ten. So really, anyone who can afford to take the bus can afford a smartphone.

      One argument against making social programs like food stamps easier...is that making them a PAIN IN THE ASS might help encourage folks to double down on work and education, sacrifice so they can get a real job that pays enough so that they don't need to live off the govt. teet.

      These people need help to get to that point, which is what food stamps represent. And if that's not enough help, you still don't want them starving, because that increases crime and disease, which will affect you.

      You want to kick people when they are down, which is shit behavior.

      --
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    4. Re:The key with businessmen like Trump by SlaveToTheGrind · · Score: 4, Insightful

      If a person is on food stamps, they pretty much should not have enough money to buy a smartphone with data plan to use EBT apps...if they can afford those, they can afford to buy their own food.

      Those expenses aren't even close to the same scale. There are plenty of low-end smartphones in the sub-$100 range, and data plans to be had for less than $30 a month (some of which is subsidized by the Lifeline program). Food stamp benefits can run several hundred dollars a month depending on family size.

      One argument against making social programs like food stamps easier...is that making them a PAIN IN THE ASS might help encourage folks to double down on work and education, sacrifice so they can get a real job that pays enough so that they don't need to live off the govt. teet.

      Making the use and administration of a welfare program less efficient for all involved seems very much like cutting off your nose to spite your face. I don't know anyone that would disagree that food stamp programs are necessary for at least some people for at least some period of time, and that being the case there's no reason the program shouldn't be as efficient as possible in delivering service to those people.

      States like Wisconsin have set up their food stamp programs with fairly stringent eligibility and work requirements to accomplish your (worthy) goal of reducing long-term dependence and promoting work ethic -- imo that sort of up-front approach is far better than the more passive-aggressive strategy of trying to make the user experience miserable.

    5. Re:The key with businessmen like Trump by ShanghaiBill · · Score: 4, Informative

      1. If a person is on food stamps, they pretty much should not have enough money to buy a smartphone with data plan to use EBT apps....?

      Social programs should be designed, not to help people be poor, but to help them OUT of poverty. A used smartphone costs $20, the cost of groceries for one day. The apps can use Wifi, so no "data plan" is needed. But having a cellphone can make a big difference in a person's ability to find a job, deal with childcare, and manage their life.

      Rather than prohibiting smartphones, it may make more sense to make them mandatory.

      2. One argument against making social programs like food stamps easier...is that making them a PAIN IN THE ASS might help encourage folks to double down on work and education,

      It is a dumb argument. By making benefits only for the "truly poor" you create a poverty trap. As people start to do a little better, they lose their benefits, pulling them back down. So the incentives are exactly backwards. For a well designed program, look at EITC. When a poor person works more, their benefits go UP, and only start to fade away when they are making enough to no longer be poor.

    6. Re:The key with businessmen like Trump by alvinrod · · Score: 4, Insightful

      I think there's something to be said for limiting food stamps to the purchase of whole foods. Even if you're utterly destitute and need the food stamps to not starve, you'll at least learn how to cook or prepare food which is a marketable skill. Sure it may not seem like much, but it's more than you learn from throwing another plate of pizza rolls into the microwave.

      Personally though, I don't think we should try to restrict what food stamps can be used on. It creates too much of a bureaucratic mess, and you can't possibly account for all of the different and unique circumstance people find themselves in. Sure it might be great if people learned to cook and make healthier food choices, but there's probably some single parent of 3 working 2 jobs already that doesn't always have time to cook family meals and kids too young to help with that themselves.

      In general, individuals are going to be capable of making better choices for their own set of circumstances on average than some congress critter or other bureaucrat, so let people make their own decisions. Some will choose wisely, and others not. The only real problem is that government charity seems to be boundless. I'd even be fine with more government spending on programs like this if there was a cutoff point where we tell the people making bad choices that they can fuck off now because society doesn't owe them an endless supply of opportunity to waste.

    7. Re:The key with businessmen like Trump by Dorianny · · Score: 4, Informative
      You should read the articles you link to:

      “In some areas, restaurants can be authorized to accept SNAP benefits from qualified homeless, elderly, or disabled people in exchange for low-cost meals.” Note that based on the published information, the Restaurant Meals Program (as this initiative is known) is available only for homeless, elderly, or disabled recipients of EBT. Furthermore the article states that the program is only widely available in a handful of states Florida, Michigan, Arizona, and California. The vast majority of states do not participate at all.

      In short the program is optional for states and limited to those that aren't able to prepare their own meals

    8. Re:The key with businessmen like Trump by edtice1559 · · Score: 3

      A used iPhone3 costs $38.99 on Amazon. If there is an app that can help and EBT recipient be more efficient with their money, it would probably pay for itself in the first month. The mods seem to have gone crazy today. Instead of making welfare (a pretty miserable existence) even worse, why not make working better?

    9. Re:The key with businessmen like Trump by Dorianny · · Score: 3

      The law establishing the EBT program specifically forbids food that will be eaten in the store, or hot foods. The department of Agriculture has no choice but to work around those restrictions for this program. You want that changed, call your congressmen and senators.

  2. Re:Can't afford to buy food but can afford a phone by Snotnose · · Score: 4, Informative

    You have a steady job, buy a phone. Lose the job, can't find another, manage to get food stamps. Voila, you have a phone and welfare.

  3. Re:EBT... a good idea, but... by TobesWSU · · Score: 3, Informative

    When you see people in the checkout buying their food with EBT and then get $20 cash back so they can buy alcohol with cash at the same register. Your tax dollars at work.

    http://www.snopes.com/politics...

  4. Re:EBT... a good idea, but... by drinkypoo · · Score: 3, Insightful

    WTF is the government allowing cash back on EBT cards in the first place????

    They are not. People are paying for the EBT-qualifying items with their EBT card, then paying for the remainder with their debit card, and then getting cash back from that.

    Stopping that would seem a quick way to make sure those funds are ONLY being used on food.

    The biggest benefit to the EBT card is not having to mail people pieces of paper, and then collect the pieces back. But a significant secondary benefit is that it does eliminate change.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  5. Re:Does not happen. by zifn4b · · Score: 3, Interesting

    This, of course, does not happen. It is a made-up story with the cynical intent to make middle-class people hate poor people.

    I have seen this happen. There was a women that worked with my ex-wife who was not married but had a domestic partner. The domestic partner bought a brand new 5 bedroom house and this women and her kids lived there. She drew on every single social program they could including EBT. She drove a newer Durango to the store to use EBT. Yes, it does happen. People game the system. In addition to this anecdote, I have several white trash family members who engage in similar gaming. I can call them white trash because they are my family and we both know they are. They have no problems proudly admitting it either and emphasizing how they are justified in doing what they're doing because everything is corrupt and this and that. They consider it social justice.

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  6. Re:EBT... a good idea, but... by Anonymous Coward · · Score: 4, Interesting


    WTF is the government allowing cash back on EBT cards in the first place????

    The OP is likely either:
    1. Lying.
    2. Quoting a story he/she heard that was a lie.
    3. Misunderstood the transaction, and the cash back came from a debit card.
    4. The vendor was committing fraud.

    AFAIK you can't get cash back from an EBT transaction. EBT won't allow you to purchase non-food items with it. This includes things everyone needs, like toilet paper.

  7. Re:Or just get rid of the EBT program completely. by hey! · · Score: 3, Informative

    Instead, the people receiving these taxpayer-funded handouts would have to actually do something productive with their lives.

    Let's look at the how well this notion fares in light of Department of Agriculture figures on the program:

    • About 1/3 of food stamp recipients already work.
    • 1/5 of recipients have a disability such as blindness or acute cancer that prevents them from working.
    • 1/5 of recipients have no income. Most commonly they are single mothers with young children; nonetheless the median time in program for people in this class is about three months.
    • 10% are on some time-limited welfare program.

    So the idea that ending food stamps will make people more productive isn't really supported by the data.

    Contrary to the stereotype of a food stamp recipient as a black person living indefinitely on welfare (technically impossible since 1996), the most common food stamp recipient is white (not that that should matter but it evidently does) and has a job. Of those that *could* be forced to get a job by ending the program, most already do so within a few months.

    For various reasons its also doubtful that ending the program per se will save much if any money. For example it is much easier to help a senior stay healthy and independent with food assistance than it is to institutionalize him.

    You *could* save government expenditures by getting rid of medicare, medicaid and food stamps at the same time.

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  8. Welfare - European countries haven't collasped yet by DrYak · · Score: 3, Insightful

    When you incentivize something you get more of it. {...} The biggest problems with our welfare programs is that they incentivize laziness and nonwork.

    The thing that you dare to call "welfare" on your side of the Atlantic pond would be considered as backward and medieval by European standards.
    (Common you just recently started to try to provide universal healthcare like the rest of the developed world. And the guy who you elected president is even trying to repel it).

    If "more welfare" leads to "less workers" as you suggest, Europe would have completly collapsed following 100% unemployment half a century ago.
    That didn't happen.
    In fact, some of the best faring countries in Europe (e.g.: Scandinavian countries, Germany, etc.) are also country with the most advanced social welfare systems. And those still aren't collapsing under unemployment today.

    Not everybody who gets welfare is lazy - some are actually very hard workers.

    There are large-scale studies which have been done in Germany and in France (yes, France, the country where "going on strike every other week to insist on social welfare and benefits" is a national sport).
    Verdict : there are actually very few abuses of the welfare system.
    Far less than what far-right parties would like you to think.

    There are a few lazy people, but nearly the vast majority are very hard workers.

    But the programs need to be structured in a way that encourages people to work by making sure that work always pays more than not working.

    If you do that by making access to welfare more tedious and difficult, you won't be helping.
    - The few lazy person, who have the intent of abusing the system will find more creative ways around your hurdles and still manage to get the money.
    - Most of the remaining people, those who have real difficulties and need help suddenly are even more likely to get their help if it is so difficult. They are already in deep shit, if you make their life even shittier, you're not helping.

    You need to help measures that can help finding new jobs :
    - cover basic needs (food / shelter) without any question. If the people can't even get those, they'll never work.
    - helping people move to where the jobs are, as you suggested in your comment.
    - helping people retrain to other jobs that are available here. Cover the costs to make sure that education is available to anyone who wants a new job. (I know that seems hard in a country that relies on "college loans" and where the cost of a diploma is close to the budget of some small countries).
    etc.

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