Apple: iPhones Are Too 'Complex' To Allow Unauthorized Repair (vice.com)
Jason Koebler writes: Apple's top environmental officer made the company's most extensive statements about the repairability of Apple hardware on Tuesday: "Our first thought is, 'You don't need to repair this.' When you do, we want the repair to be fairly priced and accessible to you," Lisa Jackson, Apple's vice president of policy and social initiatives said at TechCrunch Disrupt in San Francisco. "To think about these very complex products and say the answer to all our problems is that you should have anybody to repair and have access to the parts is not looking at the whole problem."
Apple has lobbied against "Fair Repair" bills in 11 states that would require the company to make its repair guides available and to sell replacement parts to the general public. Instead, it has focused on an "authorized service provider" model that allows the company to control the price and availability of repair.
Apple has lobbied against "Fair Repair" bills in 11 states that would require the company to make its repair guides available and to sell replacement parts to the general public. Instead, it has focused on an "authorized service provider" model that allows the company to control the price and availability of repair.
Apple is lying and exaggerating about something to make more money? WHAAAAAAAT? This is my surprised face. The only thing that will stop them is laws, the end. We need right to repair laws and that's that.
Apple has lobbied against "Fair Repair" bills in 11 states that would require the company to make its repair guides available and to sell replacement parts to the general public. Instead, it has focused on an "authorized service provider" model that allows the company to control the price and availability of repair.
I can understand wanting only authorized techs working on their product, but it's a MASSIVE leap to go from that to lobbying in 11 states against "Fair Repair" bills.
And I'll just have to buy something else instead.
Problem solved.
I have a 2009 Mac Pro. It's a 12/24 core, 3 GHz-ish, 64 GB machine, lots of monitors. It's really pretty quick and there's certainly nothing wrong with it.
Apple, however, has made the next version of the OS unavailable to it, which in turn will make it slowly become incompatible with new software, etc.
I suspect that the whole "you aren't allowed to repair your iPhone" debacle is based on the same basic policy, which I would sum up as "screw you, customer, buy from us again or go without."
Particularly because the idea that no one but Apple's authorized money generators can repair an iPhone is patently absurd.
I've fallen off your lawn, and I can't get up.
Look at the teardown videos of their competitors. For example the 2015 Blackberry Priv, has a curved screen with display to the edge, wireless Qi charging, magnetometer, gyro, gps, barometer, QWERTY slide-out keyboard.., The teardown to replace the battery takes about 1 minute. Pulling out the main board keyboard, and everything until you get to the screen, another 5. But then the tech mentions that it is also possible to replace the curved screen from the front in about 5 minutes. And compared to cars, appliances, commercial technology, home entertainment systems, sewing machings, my 1999 Pismo... the Priv isn't easily repairable.
Apple simply chooses planned obsolescence over serviceability. And so I've chosen not to buy into their environmentally wasteful products.
Why? No-one's forcing anyone to buy an iPhone. Buy an Android phone instead if that's what you'd like.
That's Public Domain software. Just work on that instead of Open Source.
Change is certain; progress is not obligatory.
Well repair of small electronics has been dying for 30 years, Apple isn't helping but the overall trend is much broader. But as long as Apple is making manuals and parts for themselves I have no problem with them being forced to offer it to the public. They can reject warranty cases they believe are due to botched repairs, make the phones less repairable if they want but not monopolize after-market services. If it was up to me monopolizing after-market accessories would be outlawed too, if you want to hook something up to lightning port the interface should be documented and free. Proprietary formats, protocols and interfaces are a pox on society.
Live today, because you never know what tomorrow brings
Take it to some backyard-workshop for repairs? Warranty is gone.
That's why you take it to an authorized dealer/repair shop.
Why are people so hell-bent on saving every cent on repairs for a device that (now) can cost well above 1k USD?
That's like people buying a Ferrari or a Rolls Royce Wraith and then complaining about the cost of ownership because an oil-change or break-pad exchange or fixing a ding costs a fortune.
Weird.
Windows 2000 - from the guys who brought us edlin
It takes Courage (tm) and money -- lots of money -- for Apple to create innovations like edge-to-edge screens, splash resistance, HDR displays in a mobile form factor, and OLED screens in phones. It's only fair for Apple to charge more than Android devices to deliver the kind of inventions that they do.
I think they shouldn't.
But, what I think should happen is a very clear advisory must be verbally provided to the consumer in a store (or otherwise displayed on the product page clearly) about the loss of the repairability of the device, that Apple do not allow authorized sellers to replace most components and that they set the repair terms, prices etc. The regulation done in such a way that they cannot spin it.
I don't like false advertising and I don't like uninformed purchases. However, I think people should be free to sell and purchase what they want, as long as all parties understand the situation accurately.
Another thing I think the customer should be informed about in simple detail as to what they lose out on in this situation.
Change is certain; progress is not obligatory.
I have repaired Samsung android and LG android phones. I have studied the guides. I have replaced screens.
I have also repaired by myself dell studio XPS and alienware laptops from replacement of the CPU, GPU, heatsink fan, and mobo, and more.
basically every device I've seen is self repairable, designed to open up like nothing, and each component is generally separate easy to remove and replace. this includes the screen, mobo, camera lense, camera itself, cases, bezel, glass on the screen, etc.
one can actually remove just the glass from the screen of most devices easy, and replace it when shattered, re-using the LCD/touch sensor.
on eBay or other site, one can order brand new or refurb every component of every phone.
basically you choose your difficulty level. either you want to replace a shattered screen entirely by ordering a whole new LCD/screen kit, or you attempt to remove the old glass and re-glue on new glass to save some bucks. or you order a new mobo/CPU combo. you just drop in the component removing the old. you re-assemble the phone and you're good. if you break anything during the process you just order a new one of those too.
Apple claims this is somehow too difficult for individual people to do..? why is that? what's it to Apple if you fuck up your phone or something or do low quality repair? the phone is already damaged and used up anyway!
it's so easy a cave man can do it.
https://www.obamasweapon.com/
That's corporate speak for an assumption and an insult to consumers. I work in technology for a living and do not appreciate being labeled as being "too dumb to repair my own shit." This is what "Apple's top environmental officer" is accusing me of. I would have more respect for Apple if the head shed just came out and said, "We want to control repairs so that we have another stream of revenue." Don't try to sell me on how having an Apple authorized repair center will magically make things easier and worry free because I shouldn't be bothered with wanting to repair my own device. I replaced my girlfriend's cracked screen in an hour simply by watching a Youtube video. 2 years later, it's still working.
Wasnt samsung the first to introduce edge-to-edge screens? Doesnt Apple use Samsung displays in its phones?
i think you mean "innovations" (in quotes).
https://www.youtube.com/watch?...
AC comments get piped to
I keep seeing reasons why not to buy an iPhone. A friend commented on his iPhone-7 $600.00 for the average person to replace the battery. He was referring to the lack of a removable battery. I'll stick with my LG V-20 a couple of mm thicker but seriously, who gives a crap. If Apple ran the US we would be an authoritarian dictatorship, and changing light bulbs in your home would require you to buy another home.
It takes Courage (tm) and money -- lots of money -- for Apple to steal competitor-developed innovations like edge-to-edge screens (Samsung 2014), splash resistance (Sony 2006), HDR displays in a mobile form factor (Sony 2017), and OLED screens in phones (Nokia 2008)... not to mention wireless Qi charging (Nokia 2012)
It's only fair for Apple to charge more than Android devices to deliver the kind of inventions that they umm, borrow.
Either Entrope's tongue is firmly in cheek or...
Absolute Bull Shit.
Bullshit indeed. Silicon Valley is all about "diversity" but they're basically just about having the same type of hipster/fanboi/antitrump young people in various shades of colors and genders. That's not diversity, that's variations on the same model.
lucm, indeed.