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Inside Amazon's Warehouses: Thousands of Senior Citizens and the Occasional Robot Mishap (wired.com)

Amazon aggressively recruited thousands of retirees living in mobile homes to migrate to Amazon's warehouses for seasonal work, according to a story shared by nightcats. Wired reports:From a hiring perspective, the RVers were a dream labor force. They showed up on demand and dispersed just before Christmas in what the company cheerfully called a "taillight parade." They asked for little in the way of benefits or protections. And though warehouse jobs were physically taxing -- not an obvious fit for older bodies -- recruiters came to see CamperForce workers' maturity as an asset. These were diligent, responsible employees. Their attendance rates were excellent. "We've had folks in their eighties who do a phenomenal job for us," noted Kelly Calmes, a CamperForce representative, in one online recruiting seminar... In a company presentation, one slide read, "Jeff Bezos has predicted that, by the year 2020, one out of every four workampers in the United States will have worked for Amazon."
The article is adapted from a new book called "Nomadland," which also describes seniors in mobile homes being recruited for sugar beet harvesting and jobs at an Iowa amusement park, as well as work as campground hosts at various national parks. Many of them "could no longer afford traditional housing," especially after the financial downturn of 2008.

But at least they got to hear stories from their trainers at Amazon about the occasional "unruly" shelf-toting "Kiva" robot: They told us how one robot had tried to drag a worker's stepladder away. Occasionally, I was told, two Kivas -- each carrying a tower of merchandise -- collided like drunken European soccer fans bumping chests. And in April of that year, the Haslet fire department responded to an accident at the warehouse involving a can of "bear repellent" (basically industrial-grade pepper spray). According to fire department records, the can of repellent was run over by a Kiva and the warehouse had to be evacuated.

24 of 147 comments (clear)

  1. This is our future by Anonymous Coward · · Score: 5, Insightful

    This is our future, everybody: not enough money to buy a house, living as nomads in a mobile home, driving from seasonal work with no benefits, when we can get it.

    Amazon is just ahead of the curve.

    1. Re:This is our future by ArylAkamov · · Score: 2

      It's a lot more fun if you replace mobile home with sailboat.

    2. Re:This is our future by thinkwaitfast · · Score: 2

      The NYTimes had an article about 7 years ago claiming that it was better to rent and that buying a house, even to live in was a poor economic decision.

      I recall this well, because it was right after I bought my house and disagreed and was summarily beat up, or whatever the current internet equivalent is (in the mean time the house price has increased by $200k while spending $30k on renovations). Maybe they're right and I should have rented and put my money in the stock market, but I never have to worry about not having a place to live or the market crashing again. And if it does, I'll have saved enough money to buy another house and rent this one out. I guess that makes me an evil capitalist.

    3. Re:This is our future by DaHat · · Score: 2

      (in the mean time the house price has increased by $200k while spending $30k on renovations).

      Good for you. On paper my home's value has gone up by a even larger $ amount, representing a ~100% increase over a 5.5 year period, with not a penny spent on renovations.

      Maybe they're right and I should have rented and put my money in the stock market, but I never have to worry about not having a place to live or the market crashing again.

      Then you have paid it off fully then? And have sufficient savings (and guaranteed future income) to pay for whatever city/county/state taxes may come your way?

      And if it does, I'll have saved enough money to buy another house and rent this one out.

      That all depends on where you live. Wouldn't other local real estate have gone up by similar amounts?

      I bought when the local market was at it's lowest, which was good for me (on paper). Today I have recently married co-workers with sizable bank accounts (after years of renting and being single) who cannot afford to buy anywhere near where they work due to the massive increase in local prices.

    4. Re:This is our future by Opportunist · · Score: 2

      "Worked" is relative. It wouldn't today. Few of the nomadic people of old reached 80 years of age.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    5. Re:This is our future by sheramil · · Score: 2

      It worked for nomadic people.

      Which mega-corporation gave them seasonal work? And if you reply "mother nature", I will be compelled to regard you as a twonk.

    6. Re:This is our future by nedlohs · · Score: 2

      Believing a NYTimes article would be the first problem.

      2010 was the buy time for housing, the years before that were certainly rent better than owning times (assuming you weren't flipping and hoping to not be the one holding the bag of course).

      Heck even the housing doom and gloomers were calling that: http://housingpanic.blogspot.c...

    7. Re:This is our future by SlaveToTheGrind · · Score: 2

      (in the mean time the house price has increased by $200k while spending $30k on renovations).

      Good for you. On paper my home's value has gone up by a even larger $ amount, representing a ~100% increase over a 5.5 year period, with not a penny spent on renovations.

      Good for you. I have to say, it was a bit discordant to finish your post about your good fortune as a real estate investor and see your sig in which you're asking others to help pay off your student loans. To each their own, I guess.

    8. Re: This is our future by Anonymous Coward · · Score: 5, Insightful

      Vigor or no choice if he wants to eat?

      America is a sad country.

    9. Re:This is our future by MindPrison · · Score: 4, Interesting

      Should be called - Adam Ruins the American Dream.

      Because where I live (in Scandinavia), buying a house is the best damn investment you can ever do. They're built like a tank to handle our weather conditions, they often last 100+ years. And I can only explain my case, I bought a small house out on the countryside, luckily our country has plenty of good infrastructure, I got fiber internet, I got a train station near by that will take me to any bigger city within an hour, and our smallish town got plenty of competing warehouses anyway.

      I bought my house roughly 10 years ago, now it's worth 3 times the price I paid for it (my neighbors bought their houses for 2-3x the price I paid for mine, and their's are smaller). And since I paid in cash (meaning I didn't take up a bank loan) I don't pay any mortgages. Now...if my basic school math serves me right, not only did I at least double the value of my home, but I also lived in it for 10 years - rent free. The amounts of repairs doesn't even match a years renting, so no worries there either. Considering the rent-fees in our neighborhood, I'd say I couldn't even invest in the stock market and earn that much interest, not even in a high risk market.

      So each to their own I guess.

      --
      What this world is coming to - is for you and me to decide.
    10. Re: This is our future by DNS-and-BIND · · Score: 3, Informative

      This is why it's good that America is withdrawing from the world. Problems with police, race and gender inequality, healthcare, income inequality, disregard for the environment, woefully inadequate education system, warmongering and recently insane politics with a president who continues to publicly call for his detractors to lose their livelihood. Nobody wants to be the friend of such an awful country that engages in social Darwinism. Good riddance and the world won't miss them.

      --
      Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    11. Re:This is our future by MightyYar · · Score: 5, Informative

      It might be me at some point in my life.

      Have you ever worked in retail? You encounter a lot of old people - both as colleagues and as customers. Some seniors indeed work so that they can eat a little better. Or to keep an old house that they can't afford on their fixed income. Or simply for companionship or to kill the boredom of having nothing to do all day. If you are 80 and able to hold down a warehouse job, then you are doing pretty darned good. There are a lot of 20-somethings that can't hold down a job due to health or addiction issues. I'm doing what I can to stave that off - we've been in my house for 8 years and we still haven't completely furnished it, because we put so much into our retirement accounts. But a single health emergency could easily drain those accounts - I get that. I'd love everyone to enjoy a bountiful retirement, but I also recognize that "retirement" is a thoroughly modern concept and we're very lucky if we can enjoy it.

      --
      W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
    12. Re:This is our future by Solandri · · Score: 5, Interesting

      If everything is working properly, home prices should track closely with the rate of inflation. That something as fundamental and developed (i.e. not a new industry) as your home appreciated 3x in just 10 years is evidence that something is seriously wrong with the housing market where you live, not evidence that a house is a good investment.

      Both the tech bubble and housing bubble was propagated by people citing stories like yours, stirring people up into a frenzy to invest so they wouldn't miss out on huge returns, which causes even more price appreciation which seems to confirm the stories. Unless there's been a fundamental change in how much people earn (so they can afford more expensive homes), 300% appreciation in 10 years is completely unsustainable and likely means there will be a sharp downturn in the near future.

      You should probably be making plans to sell the home to cash out your gains before that happens. Switch to renting for a few years until the market collapses, then buy another house (for a lot less than you sold your home) when prices have returned closer to their historical norms.

    13. Re:This is our future by Hemi+Roid · · Score: 2

      I bought my house roughly 10 years ago, now it's worth 3 times the price I paid for it

      First rule of investments... It is not worth 3 times what you paid for it till you have the money in the bank from selling it.

  2. fundamentals by supernova87a · · Score: 4, Interesting

    I don't know where to find a good explanation of the idea, but my gut belief about our economy today is that there is a major oversupply of labor. We have too many people for what our economy supports. At least in most service + manufacturing sectors.

    Cry all you want about stagnant wages, inability to find a job, etc, etc. -- there are just too many people now for what the economy can sustain.

    Part of it is automation, but part of it is the legacy of the baby boom years where our economy expanded in jobs capacity, and now that shrank (jobs) but the number of people is growing. Too many people competing after too few jobs, what do you expect? And at the same time those people demand higher wages, while wanting cheaper prices for the things they buy! While trade and overseas manufacturing is able to effectively provide even more labor supply competition for the jobs we do still have here.

    How can this work out possibly well?

    1. Re:fundamentals by nasch · · Score: 2

      Maybe they just don't want to live in Minnesota.

    2. Re:fundamentals by Celarnor · · Score: 2

      I dunno about that. At least not here.

      I've got about 10 years of PHP/Python/Java/Frontend development experience and can't find work after my previous employer failscaded after the technically-minded of the two owners bailed.

      There's no other companies out here that do software/web builds, so for right now finding continued work in my field probably isn't going to happen. I've been trying to find temp work, but no one wants to hire someone with skills that might bail as soon as a better job comes along. There's maybe 5-10 new jobs a day from the largest agency in the area, but I'm competing with ~20 other people for each one.

      $14/hr for a job I don't have to take home with me and lose sleep over would be a pretty sweet deal at this point.

  3. Grievanceland by SlaveToTheGrind · · Score: 4, Informative

    So basically, Amazon is employing a largely unemployable population around the holidays and giving them some extra money they wouldn't otherwise have. The horror.

    Clearly, something must be done to stop this brazen subversion of the welfare state.

  4. Re:Were multitudes of seniors force out of housing by MikeMo · · Score: 3, Insightful

    Many seniors had their retirement plans entirely wrapped up in their homes. Many of them plan to sell their homes at retirement, cash in the equity, downsize to something they can pay cash for, and live on social security. When the housing market crashed, no only did this not work, but their 401(k)s crashed, too.

  5. Re:I'm happy for them. by nasch · · Score: 2

    The person who wrote this summary doesn't know the difference between "mobile home" and "RV". The former isn't really mobile in any meaningful sense so wouldn't make sense for this story. The latter is generally people who choose to live that way because they like traveling around.

  6. Sundown towns will be next by bferrell · · Score: 2

    Just like when the Okies came out of the dust bowl... No money, no work, no place to live.

    At least now there are RV parks for them.

  7. The Scary Thing... by ytene · · Score: 5, Insightful

    ... is that Wired put a positive spin on this article. The author sees it as a good thing that Amazon can recruit Chuck and Barb and all the other "CamperForce Army" ... but not because circumstances are so dire that those folk have pretty much no other options left. They have become easy pickings for the corporate giants. Where millennials would get tired of the graft and quit shortly after learning the ropes [leaving Amazon with the headache of perpetually training new and thus under-performing] workers, the CamperForce Army have no other choice but to stick it out.

    Perhaps even more scary, though, is the almost throw-away way that Chuck's downturn in fortune is described. He took his life savings and invested it with Wells Fargo - a supposedly reputable bank. They told chuck that his nest-egg of $250,000 would return him $4,000 a month as income. That's $48,000 a year. That's a ~ 19% return on investment from the capital - assuming that he did not draw down on the capital [which, if he did, would not last long]. Really? On what planet or in which universe did Wells Fargo believe that a 19% return was reasonable for Chuck's savings? As responsible bankers they would have known or should have known that a 19.2% return was unrealistic even in the most bullish of bull runs, even if Chuck was taking far more risk with his portfolio than his circumstances should allow.

    Yet what happened to Wells Fargo? Any of their employees in Camperforce? It doesn't seem likely, does it?

    The really scary thing, though, is this: how long will it be before the large conglomerates and the big banks look at the lessons of 2008-today and think, "Actually, this has been really good for us. We've created an under-class of people who are so desperate for income that they will work at slave-labor rates. We can pay them the minimum wage, dock them for imagined slights to go below even that, all of which maximises our profits. All we really need to keep this going is a steady supply of people whose circumstances are so dire that they are willing to do this... Hmmm... so maybe what this means is that all we really need is a good financial crash every 7-10 years or so..."

    Do we really believe that, in the 21st century, we can't manage to contain boom-and-bust cycles? Are we really willing to settle for this?

  8. Welcom to the American Nightmare .. by najajomo · · Score: 5, Insightful

    What's curious is how Wired managed to spin this into a positive story. Retirees can't afford traditional housing, living in mobile homes, working in Amazon warehouses on minimum wage and being in danger of being killed or injured by the robots. All so Jeff Bezos can add an extra million to his current $81.5 billion. Welcome to the American Nightmare.

  9. Am I the only one by rsilvergun · · Score: 5, Insightful

    Who thick is screwed up to have people in their 50s working these kind of jobs? It's not because they're bored. They're found this out of desperation. Mostly because Wall Street took their pensions and their life savings. And if you don't think it's a problem well, you do realize Wall Street is planning to do it to you too, right. And no you're not one of them. Not of you're reading this post. Billionaires and multi millionaires don't waste their lives reading slashdot

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