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Uber Drivers In Lagos Are Using a Fake GPS App To Inflate Rider Fares (qz.com)

According to Quartz, some Uber drivers in Lagos have been using a fake GPS itinerary app called Lockito to illicitly bump up fares for local drivers. The app was initially created for developers to "test geofencing-based apps," but has been used by Uber drivers to inflate the cost of their trips. From the report: In some cases, inflated trips can cost riders more than double the rate they should be paying. "It's more like a parasite," says Mohammed, a driver for both Uber and Taxify in Lagos. "It sets the false GPS movement while allowing the phone also to keep track of its actual movement. The Uber app can't tell the difference between both so it just calculates both." When a driver uses Lockito for an Uber trip he or she can have the fake GPS running (and calculating a fake fare) from the pickup point to the drop off location, before the passenger has even got into the car. When the real trip starts, the real GPS starts running and calculating the actual fare. But at the end of the journey the fares from both trips (real and fake) are tallied up as one fare which the unsuspecting rider pays. Some drivers use Lockito to inflate fares by adding 1000 naira to 2000 naira extra (roughly $3 to $6) but some drivers are believed to inflate fares to exorbitant levels.

50 of 86 comments (clear)

  1. Translate from monkey to human plz by Anonymous Coward · · Score: 2, Interesting

    "[Lockito] sets the false GPS movement. have the [Lockito] fake GPS running (and calculating a fake fare) from the pickup point to the drop off location, before the passenger has even got into the car."

    Why is "movement" involved in calculating a fare from a pickup point to a dropoff location? Surely this is done using a map. "Movement" makes it sound like fare calculation works by driving a physical dry run of the planned journey, over real roads but without a passenger, which is ridiculous.

    What does GPS have to do with maps? I understand driver slang, "I got a GPS for my car," means I got a Tom-tom or some other computer full of maps that incidentally has a GPS receiver to help center the map, but the maps are its main feature. However altering GPS coordinates can't alter map data.

    Can we get an explanation of what's going on that uses words according to their true meanings instead of this fuzzy-headed nonsense?

    1. Re:Translate from monkey to human plz by 110010001000 · · Score: 3, Insightful

      Exactly. Who writes these summaries? It makes no sense. There are two routes and the they get summed and the rider pays for both? I guess they are using a fake GPS app to fool the Uber app, but who the hell knows.

    2. Re:Translate from monkey to human plz by parkinglot777 · · Score: 1

      Why is "movement" involved in calculating a fare from a pickup point to a dropoff location? Surely this is done using a map. "Movement" makes it sound like fare calculation works by driving a physical dry run of the planned journey, over real roads but without a passenger, which is ridiculous.

      “It sets the false GPS movement while allowing the phone also to keep track of its actual movement. The Uber app can’t tell the difference between both so it just calculates both.”

      The movement calculation is for the route the driver takes from the start location to the destination. There is nothing wrong with calculating thie route because often times one may use a different route from the original route calculated by the GPS.

      However, the part where the app accepts both routes (from Lockito and the other source) could be from their greed. This situation demonstrates that the multi-routing for the same start-end location is a problem that they have not solved. However, they take an easy way out which also benefits them -- accept all routes reported by their sources. This issue is their app developers' fault.

    3. Re:Translate from monkey to human plz by drew_kime · · Score: 2

      Sorry, he asked for less fuzzy. Thanks anyway.

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  2. I thought.. by fluffernutter · · Score: 1

    I thought you had to be.a corrupt taxi driver to do something like this. Hm, I guess stuff like this happens in 'the free market' after all. Go figure.

    --
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    1. Re:I thought.. by Gojira+Shipi-Taro · · Score: 1

      These ARE taxi drivers either moonlighting or intentionally peeing in the pool. Rate 'em 1, get 'em fired. At least you can do that with Uber. Can't do that with Taxis.

      --
      "Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump
    2. Re:I thought.. by Maritz · · Score: 1

      We are talking Nigeria here. I think there might be some corrupt taxi drivers.

      --
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    3. Re:I thought.. by gumbi+west · · Score: 1

      No need to be fair. Just consensual. Sometimes the free market gives you a good that the seller knows is worthless. Free marketers have to say that there is a correction that prevents or surpasses this, or acknowledge that it's just a cost of the free market.

    4. Re:I thought.. by Half-pint+HAL · · Score: 1

      This isn't "the free market". Its clearly activity that is meant to deceive / cheat the consumer. One can argue its legalities, but it isn't "the free market" where 2 people are trading goods/services in fair manner.

      The problem is that ignorance is considered a fair market force by many -- any price a customer is willing to pay is by nature fair.

      The main benefit of regulated markets is that they stop ignorance being a market force, because they explicitly prohibit exploiting consumer ignorance. At the end of the day, we can't expect every consumer to carry out their own due diligence on every purchase they make -- it would be totally inefficient and wouldn't benefit wider society.

      Who really wants free markets?

      --
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  3. Easy to detect... by bobbied · · Score: 4, Insightful

    Just make sure the rider and the driver's GPS show the same route. If the routes differ, somebody (one or both) is scamming the system. Keep tracking enough fares, and it will become apparent who's scamming and who you can trust. Couple that with a bit of post processing the reported route being charged verses the total time and known traffic conditions, it's going to be really clear what's going on and then Uber can correct the charges.

    Eventually, armed with a zero tolerance policy that prescribes an ever increasing level of punishment for those who attempt to scam and reimbursement for ill gotten gains, you will weed out the bad apples. You won't get away with doing this very long before Uber gives you the boot and the problem corrects itself.

    --
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    1. Re:Easy to detect... by lucm · · Score: 3, Insightful

      You assume that Uber cares

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      lucm, indeed.
    2. Re:Easy to detect... by xvan · · Score: 2

      Uber is a credit card service. Denounce fraud and you'll get your money back or go to a dispute. Uber gets charged for each refund so it's bad business for them.

    3. Re:Easy to detect... by lucm · · Score: 1

      Uber loses $0.20 cents for every $1 charged to customers. They don't qualify as a business, it's a wealth redistribution scheme taking billions from clueless VC and sending them to obnoxious Lebanese who like Eurodance and stalk cute female customers.

      --
      lucm, indeed.
    4. Re:Easy to detect... by Hognoxious · · Score: 1

      Uber loses $0.20 cents for every $1 charged to customers.

      But they're making it up on volume.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    5. Re:Easy to detect... by mjwx · · Score: 1

      Uber is a credit card service. Denounce fraud and you'll get your money back or go to a dispute. Uber gets charged for each refund so it's bad business for them.

      Under what Financial Services industry code of conduct do Uber operate? what credit products do they provide? What credit network do they operate (important to know what stores I can use their product in)?

      Or maybe a better question is, what were you on when you wrote that?

      Uber are not a credit card service, they are an illegal in most jurisdictions (and definitely immoral) taxi company. Your credit card provider is a credit card service. You perform a charge back through them and not Uber. However the burden of evidence is on you to demonstrate that you were fraudulently charged. Uber will of course, not co-operate as they have your money and don't care (I mean what are you going to do, go back to using normal taxis... with the amount your emotionally invested?)

      --
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    6. Re:Easy to detect... by drew_kime · · Score: 1

      Uber is a credit card service. Denounce fraud and you'll get your money back or go to a dispute. Uber gets charged for each refund so it's bad business for them.

      Under what Financial Services industry code of conduct do Uber operate? what credit products do they provide? What credit network do they operate (important to know what stores I can use their product in)?

      I thought the same thing when I read that. Then I realized it meant that Uber is a service that uses (exclusively) credit cards. So every dispute will be handled according to CC rules, and Uber will eat the cost of reversed charges.

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    7. Re:Easy to detect... by lucm · · Score: 1

      Uber loses $0.20 cents for every $1 charged to customers.

      But they're making it up on volume.

      This should work. After all, something similar was done a few years ago, it was called "CDO" and it has been a huge success, for a while.

      --
      lucm, indeed.
  4. Re: Uhhh by sg_oneill · · Score: 1

    Actually itâ(TM)s something the uber app probably can catch although not by design. A few times Iâ(TM)ve had uber drivers make completely crazy journeys (usually with me demanding they stop it). In one case a drive between two adjacent suburbs ending up nearly 10kms in the opposite direction. In all cases though when I challenged the fare in the app, the app almost instantly rectified it back to what it would have been had
    The driver taken a sensible route , and refunded me the difference. Arguably these bogus fares should show up in the logs as having had absurd routing, and presumably thus fix it. The problem is most passengers probably donâ(TM)t know about challenging the fare

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  5. The real message here is ... by CaptainDork · · Score: 1

    ... that Uber ain't got its shit together.

    Employees, employers, and customers have always taken advantage of any weaknesses on the other's part.

    This is not a major problem because Uber will move to fix this one problem and fix another when someone does their QA for them.

    --
    It little behooves the best of us to comment on the rest of us.
    1. Re:The real message here is ... by 110010001000 · · Score: 2

      Yeah, because taxi drivers never cheat on fares.

    2. Re:The real message here is ... by CaptainDork · · Score: 1

      Employees, employers, and customers have always taken advantage of any weaknesses on the other's part.

      --
      It little behooves the best of us to comment on the rest of us.
    3. Re:The real message here is ... by TheRaven64 · · Score: 1

      That's very variable. In most places with reasonable levels or regulation, taxi meters are independently regulated subject to random inspection. If the meter isn't showing the correct value, the driver or taxi company can be fined or lose their license. In London, there are 'mystery shoppers' who are paid to take trips in black cabs and can take away the driver's taxi license on the spot if he doesn't go the best route (including avoiding roads with roadworks).

      A lot of taxi regulation revolves around identifying ways in which taxis cheat their customers and either providing counter incentives or enforcement to prevent this. Uber has apparently failed to learn lessons that the rest of the industry has spent a century learning.

      --
      I am TheRaven on Soylent News
    4. Re:The real message here is ... by Hognoxious · · Score: 1

      Uber has apparently failed to learn lessons that the rest of the industry has spent a century learning.

      That's because it's different, see. Uber's like got interwebs and an app and stuff!

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    5. Re:The real message here is ... by drinkypoo · · Score: 1

      Uber has apparently failed to learn lessons that the rest of the industry has spent a century learning.

      Which wouldn't even be a problem if the rest of the industry had learned something other than how to keep being shitty, like perhaps how to put up a website and do car-hailing and internet tracking.

      --
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    6. Re:The real message here is ... by JonnyCalcutta · · Score: 1

      Its not our problem if you live in a third world country. Where I live the local cab services have had apps and tracking for years.

    7. Re:The real message here is ... by drinkypoo · · Score: 1

      Its not our problem if you live in a third world country. Where I live the local cab services have had apps and tracking for years.

      They are in the minority, and none of them have an app as good as Uber's.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  6. big data by viperidaenz · · Score: 1

    can't "big data Uber" figure this out, claw back the payments, fire the drivers and refund the customers?

    oh wait.. they'll lose their cut of the profits too.

    1. Re: big data by Type44Q · · Score: 1

      can't "big data Uber" figure this out

      Definitely.Dishonest drivers in Lagos, in the other hand, apparently aren't bright enough to figure out what Uber can easily figure out.

    2. Re: big data by viperidaenz · · Score: 1

      or they are, and they're betting Uber doesn't want to cut any of its revenue.
      the worst thing that will happen is Uber makes some changes to make it harder for them to rip people off.

  7. What? it does not have speed limits? by 140Mandak262Jamuna · · Score: 1

    If the app sees the entire trip completed in a few micro seconds, should it not detect the near light speed travel?

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    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  8. Lagos, Nigeria? by OneHundredAndTen · · Score: 1

    The same country that has become famous after the "Nigerian scam"? Who would have thought.

  9. Re:Uhhh by gnick · · Score: 1

    Presumably, in the case of a mismatch that they determine was due to cheating, either the driver or passenger would be banned.

    --
    He's getting rather old, but he's a good mouse.
  10. Keep screwing people over by rsilvergun · · Score: 1

    and they're retaliate as best they can. It'd be nice to live in a world where I'm not constantly either being a mark or feeling like I should be turning others into marks.

    --
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  11. What? This is happening in Nigeria?? by Kargan · · Score: 1

    I am shocked! Shocked, I tell you!

    --
    Palaces, barricades, threats, meet promises
  12. Use a OTP by Anonymous Coward · · Score: 1

    In India, a similar ride hailing app (Ola) generates a 4 digit password for each ride, displayed to the rider. When you get in, you give this password to the driver and only then does the trip officially start. This would solve this problem

  13. same old same old by gravewax · · Score: 1

    basically all the old reasons everyone claimed as a need to ditch taxis for something like Uber are now the exact same trustworthy issues faced with Uber.

    1. Re:same old same old by green1 · · Score: 1

      The only reasons I ever heard for ditching Taxis in favour of things like Uber were: 1) Taxis have absolute fares which are too high 2) Taxis have artificially limited supply making it impossible to get a taxi at busy times 3) the lack of an easy to use app that matches you with the closest taxi at the right time 4) manual payment methods.

      Everyone assumed that the drivers at Uber would be no better in any way than at the Taxis, only that they'd have less regulatory capture. In fact, this has been used by the taxi lobby to, in many cases effectively, try to block Uber from a market. People do tend to believe the taxi lobby when they say that Uber drivers aren't as well screened, and could be trouble. But they consider it a worthwhile trade-off to actually be able to get a ride in a reasonable amount of time, at a reasonable price, and using a convenient app and payment method.

      Uber *IS* a taxi service "on the internet" doesn't change that, and the fact that they are immune to the laws that taxi companies must abide by is ludicrous. I however support them because the laws in question are horribly corrupt and cause more harm to society than they prevent. If taxi laws and regulations had stuck to safety (licensing, vehicle inspections, etc) and to enforcing fair trade (calibrated meters, maximum prices, etc.) and stayed away from protectionist tactics like limiting the number of taxis on the road and setting minimum prices, nobody would have wanted Uber to exist. This is a case of "the more you tighten your grip..."

  14. Re:like that never happened with Taxis by infolation · · Score: 1

    In most countries like Lagos

    Lagos is not a country. It's a city (and a state) in Nigeria.

  15. Battery by cmseagle · · Score: 1

    The downside is that it would require the passenger's GPS to be actively tracking their position, draining battery. Currently the passenger's GPS isn't involved in tracking the trip at all. When you open the app it shows you the location reported by the driver's device.

    1. Re:Battery by cmseagle · · Score: 1

      That is factually incorrect.

      Apple is hoovering up your location metadata if you've enabled Location Services, but it's doing so largely through a database of known cell towers and wifi hotspots.

  16. Re:Solution by Opportunist · · Score: 1

    Hey, if I wanted a 20 year old Toyota with worn tires and no brakes I could as well stay at home and drive myself!

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  17. BeauHD the H1-B by Hognoxious · · Score: 1

    It's an uncountable noun. No plural. Lago.

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  18. Re:Uhhh by TheRaven64 · · Score: 1

    I've only used Uber once, but I thought a big part of the appeal was that it quoted you the price up-front and it then didn't matter what route the driver took or how busy it was, you paid the same amount? Does the Lagos version charge you per mile instead?

    --
    I am TheRaven on Soylent News
  19. Man! I should have responded to that Prince by 140Mandak262Jamuna · · Score: 1
    Got the Nigerian Prince scam spam email, and this one was different. It touted some sort of App development that will scam Uber out of millions of dollars, and wanted someone in USA to front run him.

    Once in a while the Nigerian Scam Prince seems to be telling the truth!

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  20. Re:like that never happened with Taxis by Registered+Coward+v2 · · Score: 1

    In most countries like Lagos normal Taxi rate depends if you are local, know language, foreigner, or from USA. I recall a a case where Taxi driver took me for a ride in my home town (in US). Going from an airport, he assumed I was a tourist, so he got of the highway drove a mile, made 4 right turns to get back on the same highway. At least Uber can adjust app and control drives better.

    Exactly. I had something similar happen to me as a tourist; unfortunately for cab driver I knew the normal route and asked at the end of the trip I asked him why he took the long way to the airport instead of the normal route. He then simply charged me the normal lower fare rather than have me call a cop to settle a fare dispute. It's a pretty common scam run by cab drivers there, I would guess Uber has cut into their business which serves the scammers right.

    --
    I'm a consultant - I convert gibberish into cash-flow.
  21. Re:Pretty ingenious. by Hal_Porter · · Score: 2

    Yeah, it's an example of a low trust society. Which is why, despite having vast natural resources Nigeria has a GDP(PPP) per capita of $5900 table, i.e. it does pretty badly.

    https://www.cia.gov/library/pu...

    The opposite case in Japan. Almost no natural resource but it's a very high trust society. And it does pretty well with a GDP(PPP) per capita of $41,300.

    GDP(PPP) per capita isn't everything of course. I mean I'd prefer Japan over Nigeria even if you reverse their prosperity levels. Funny thing is Japan got levelled completely in WWII and grew very quickly back to first world prosperity. So actually a Japan rebuilding from devastation but keeping its high trust society status would be an awesome place to be. Same with the more high trust bits of the USA. The low trust bits of the USA are almost as bad as Nigeria though.

    --
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  22. How does Uber calculate fares in Lagos/ by Registered+Coward+v2 · · Score: 2

    When I use Uber it knows my location and destination and gives me the fare in advance. I get billed that no matter what route the driver takes so distance doesn't seem to be a factor in the final fare price. If fares get changed in Lagos based on the spoofed distance, it would seem to be easy for Uber to find the scammers. Drivers would either be traveling at unrealistic speeds based on the time of travel and distance reported or not be available if the don't close out the trip and take far to long for the trip. Since it adds the two trips it would seem easy for Uber to compare the reported length, duration and fare vs an Uber standard length, duration and fare and detect scammers; refund passengers and withhold payments from drivers.

    --
    I'm a consultant - I convert gibberish into cash-flow.
    1. Re:How does Uber calculate fares in Lagos/ by jandrese · · Score: 1

      I can't believe I had to scroll all the way to the bottom to get this comment. Uber is all prepaid, no amount of GPS tomfoolery should affect the fare. There is something missing from this story. Does Uber have a different business model in different countries?

      --

      I read the internet for the articles.
  23. Re:Pretty ingenious. by Applehu+Akbar · · Score: 2

    This is Nigeria. Scams are 50% of their economy.

    Nigeria has had this reputation throughout Africa long before the Internet. Now it's throughout the world.

  24. Re:Cab anyone? by green1 · · Score: 1

    In many cities taxis are not a viable means of transportation. The regulatory capture where I live is so high that taxis are limited to an absurdly low number, and therefore it is almost impossible to get one at anything approaching a "busy" time. Even at "slow" times waits for taxis can easily exceed 30-45 minutes.

    This is all in an effort to inflate the value of the taxi licenses which are held and traded by a very small handful of individuals who see them as an investment in their own right, and not as part of the business of providing transportation services.

    This is the real reason people are willing to turn a blind eye to the fact that Uber is in fact an unlicensed taxi service. It's not that people really believe that Uber isn't a taxi service, it's that the existing taxi system is so broken by regulatory capture that people are willing to do anything to find an alternative.