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Phone Companies Get New Tools To Block Spam Calls (cnbc.com)

An anonymous reader shares a report: Phone companies will have greater authority to block questionable calls from reaching customers as regulators adopted new rules to combat automated messages known as robocalls. Rules adopted Thursday by the Federal Communications Commission represent the latest tools against "robocalls," which pester consumers, sometimes multiple times each day, and often push scams. Phone companies can already block some calls that trick consumers by showing up on Caller ID with fake numbers. The new rules make clear that they can block additional calls that are likely scams, such as numbers that start with a 911 area code, or one that isn't currently assigned to anyone.

18 of 129 comments (clear)

  1. Personal "favorite" robocall by OffTheLip · · Score: 2

    is when the calling number is mine.

    1. Re:Personal "favorite" robocall by olsmeister · · Score: 3, Insightful

      I haven't seen that one, but I have seen a huge increase in robocallers spoofing local numbers because I'm much more likely to answer one of those calls.

    2. Re:Personal "favorite" robocall by robkeeney · · Score: 4, Interesting

      I get many of those, and I know not to answer them because I don't know anyone who has the same area code and prefix as my cell phone number.

    3. Re:Personal "favorite" robocall by Anonymous Coward · · Score: 2, Insightful

      I simply don't answer calls from numbers not in my contacts unless I'm specifically expecting a call, and then it'd better be from an area code that makes sense. If it's important and I don't answer, they'll leave a message.

  2. Oh Darn by Anonymous Coward · · Score: 2, Funny

    I love being able to troll these guys. I always ask to speak to a live person and then have as much fun trolling them as possible. For those who say "they are only doing their jobs" the same can be said about organized crime, military officers for repressive governments etc...They called me to waste my time and I will have as much fun as possible with it.

  3. What about VOIP and cell phone providers? by Streetlight · · Score: 2

    My household makes use of a VOIP system as well as cell phones for telephony. We can pay extra for the VOIP system to block calls from numbers we identify as SCAM and ROBO calls, but that can be pretty useless since the SCAMers have hacked the caller ID system to switch ID at will. The same can occur for mobile callers. Unless technology can identify the bad guys directly and block them at their source, the problem will still exist.

    --
    In a time of universal deceit, telling the truth is a revolutionary act. George Orwell
    1. Re:What about VOIP and cell phone providers? by rbet · · Score: 5, Informative

      There are plenty of legitimate uses for this functionality. If you're using a thirdparty service to deliver messages for you and want the outbound callerid to show your customer service number instead of a random thirdparty number this functionality needs to exist. Similar if you are using a thirdparty service to host conference bridges but need it to appear as if it is an internal service to your business. Ultimately it is a feature that exists for legitimate businesses but can be abused by scammers.

    2. Re:What about VOIP and cell phone providers? by yakatz · · Score: 2

      The real reason Caller ID spoofing is allowed is to allow people with multiple phone lines to show their main call-back number, show the direct dial number of someone who called instead of the main number, or for companies offering legitimate dialing service (for example, school closed for inclement weather calls) to show the number of their client.

    3. Re:What about VOIP and cell phone providers? by dgatwood · · Score: 5, Insightful

      That's fine. The telephone company that bridges those calls to the public phone network should have a whitelist of allowed caller IDs, and if you need to add numbers specific to your business to that whitelist, you should have to provide a very narrow list of allowed numbers to that upstream provider, and a real, live person should have to verify that those numbers really are yours before they allow them through. And it should cost $ to get each new number whitelisted.

      Allowing anyone to provide any arbitrary number is complete and utter incompetence, and everyone scammed by these people probably have a legal right to file a very $$$$$$ contributory negligence suit against the scammer's upstream telecom provider for not blocking the fake caller IDs.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    4. Re:What about VOIP and cell phone providers? by aaarrrgggh · · Score: 3, Interesting

      AKA, the carrier's are complicit in the problem.

    5. Re:What about VOIP and cell phone providers? by Khyber · · Score: 2

      Level 3 is one of the worst. 99% of calls I get originating from their network are fucking scam calls.

      And they'll do nothing about it because it makes them gobs of money.

      --
      Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
  4. Political calls excepted by Okian+Warrior · · Score: 3, Insightful

    Are political calls still exempt from the rules?

    My favorite is the one offering between $5000 and $7000 for any women willing to make damaging accusations about Roy Moore

    I hate all robocalls, including political ones, and don't see why they should be exempt from the rules.

    Also: Don't we hate the FCC because of the net neutrality thing? Has that changed?

    1. Re:Political calls excepted by Burdell · · Score: 4, Informative

      Except that's not a political call, that's just fraud. Better news reports said the contact information was invalid, and there's no such person working for the claimed newspaper. It was simply someone trying to stir up opposition to the newspaper.

    2. Re:Political calls excepted by Anonymous Coward · · Score: 2, Insightful

      The robocall in question is most likely "damage control" by Moore's supporters, in order to discredit the source of information. "Washington Post is bribing women to come forward!" would be a good story to have for why everyone should still vote for Moore.

  5. google fi does a good job at this by dominator · · Score: 3, Informative

    I'm using Google Project Fi for my carrier, and they're identifying about 80-90% of robocalls correctly as SPAM. The phone still rings, but the phone's screen turns red and says "Suspected SPAM caller". They also give you an easy way to report calls as SPAM from within the phone app.

  6. Who cares if the phone companies can block them by Solandri · · Score: 2

    The real question is, when will the phone companies let me block them?

    My problems began about a year ago when I started getting a bunch of wrong number calls from people asking (in Spanish) for Manuel. My guess is someone didn't memorize their new phone number correctly and was giving out my number instead. I managed to get most of those sorted out eventually. Although one little old lady (I picked out "abuela" in what she was saying) kept hanging up and calling again, thinking she was continuously dialing the number wrong.

    But then the robocalls began. Most of them in Spanish, but a few English. Mind you, I've had this number for almost 20 years with only a handful of spam calls each year. But my guess is the person also used my number when signing up for things, because I started getting 5-10 robocalls a day. The phone company was absolutely useless at helping me block them. The only way I survived was because Google's phone app tells you if a number is a suspected spam caller, and I just let it go to voicemail (they always leave a 5 second empty voicemail).

    Does anyone know of an app which generates the "number has been disconnected" tones in response to an incoming phone call? I'm reluctant to change my voicemail to that because I do occasionally get real voicemails.

  7. Re:Car Warranty by Major+Blud · · Score: 4, Funny

    I used to get these all the time, until I decided to play along once. I told the guy that I no longer owned the car in question, but if he would be interested in selling me warranty for my new car....a Bugatti Veyron SuperSport. He said "I can't find that in my system, is it Italian". I directed him to check it out on Google, and he hung up and never called back. Shame too, because I was hoping the extended warranty would cover the $30,000 tires.

    --
    If you post as Anonymous Coward, don't expect a reply.
  8. Finally, the government is governing. by Futurepower(R) · · Score: 4, Informative

    I also Google all numbers not in my list. Never answer robocalls. That encourages them.

    It's good to see the U.S. government acting as it should. About 15 years late, but better than never.

    The article linked in the Slashdot summary has little information.

    The FCC meets today to discuss the new rules: FCC Commission Meets Tomorrow; Will Address Robocall Blocking (Nov. 15, yesterday)

    I found a PDF of the FCC's ideas about helping prevent robocalls at the November 2017 Open Commission Meeting -- Blocking Unlawful Robocalls (PDF).

    The summary? Nothing has been done yet.