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'App Truthers' Question the Accuracy of the Domino's Pizza Tracker (foxnews.com)

Despite the fact that 60% of its pizza orders arrive digitally, "A growing number of Domino's delivery customers are casting a critical eye at the company's online pizza-tracking app," reports the lifestyle editor at Fox News. "More specifically, they think it's a bunch of crap." Fault-finding app users -- or "app truthers," as The Wall Street Journal calls them -- are subscribing to the notion that the Domino's pizza tracker is nothing but a bunch of smoke and mirrors. One user who spoke with the Journal claims his app told him that "Melinda" would be arriving shortly with his order, but when he opened the door, a delivery man he already knew handed him the pizza. "Ever since then, I knew everything they said, I felt, was made up," he said.

Another man claims the tracker told him his pizza was en route, even though he could see the Domino's restaurant from his house, and there was no sign of the pizza being out for delivery. Others claim the pizza app told them their food had been delivered when it hadn't, or that there were huge discrepancies between when their pies were supposed to be delivered and when they actually arrived. A whole thread on Reddit suggests that the app is just an automated timer disguised to look like a real-time tracker.

In a statement Domino's blamed the problem on employees not entering correct data, while also insisting that "the vast majority of the time Pizza Tracker works as designed."

According to the article, "A person who claimed to be a Domino's employee also said nearly as much in a 2015 Reddit thread. He/she added that the name of the person preparing the pizza -- as far as the app is concerned -- is usually the manager.

5 of 205 comments (clear)

  1. Re:Duh by Anonymous Coward · · Score: 2, Informative

    Here in NZ and AU, yes, absolutely - more precisely, the GPS is on the magnetic 'domino pizza delivery thing' they stick on the car with magnets.

    (In reality, I'm pretty sure the GPS data is delayed - the driver will arrive just as the tracker says they're coming down the street -- and I have a feeling the drivers give themselves a head start and the in-store tracking is... well, often lied to by staff claiming they're further along than they really are.)

  2. I delivered for Dominos by Anonymous Coward · · Score: 2, Informative

    The sign on the roof of the delivery car has a GPS and a modem.

    There is a delay as the messages propagate through their system before they end up on the web. The delivery driver can also change literally on their way out the door. So, shit happens. It's not malicious.

  3. Re:Duh by ShanghaiBill · · Score: 3, Informative

    Your employer can require you to have a smart phone, at your own expense, in every state but California.

    On the bright side, an employer requirement makes your phone and cellular service a tax deductible expense.

  4. Re:Really? by Anonymous Coward · · Score: 2, Informative

    sometimes they close the lobby but still deliver.

  5. Re: Really? by freeze128 · · Score: 4, Informative

    97th and Lyndale Avenue South. Just last week I ordered a pizza for Carryout at 10:58PM. When I got to the store, the "open" light was off, and the waiting area was dark. The door was unlocked, so I went in. The Manager there said that they close for carryout orders at 11:00PM, but still make deliveries. This is done to prevent robberies late at night at the store.