'App Truthers' Question the Accuracy of the Domino's Pizza Tracker (foxnews.com)

Despite the fact that 60% of its pizza orders arrive digitally, "A growing number of Domino's delivery customers are casting a critical eye at the company's online pizza-tracking app," reports the lifestyle editor at Fox News. "More specifically, they think it's a bunch of crap." Fault-finding app users -- or "app truthers," as The Wall Street Journal calls them -- are subscribing to the notion that the Domino's pizza tracker is nothing but a bunch of smoke and mirrors. One user who spoke with the Journal claims his app told him that "Melinda" would be arriving shortly with his order, but when he opened the door, a delivery man he already knew handed him the pizza. "Ever since then, I knew everything they said, I felt, was made up," he said.

Another man claims the tracker told him his pizza was en route, even though he could see the Domino's restaurant from his house, and there was no sign of the pizza being out for delivery. Others claim the pizza app told them their food had been delivered when it hadn't, or that there were huge discrepancies between when their pies were supposed to be delivered and when they actually arrived. A whole thread on Reddit suggests that the app is just an automated timer disguised to look like a real-time tracker.
In a statement Domino's blamed the problem on employees not entering correct data, while also insisting that "the vast majority of the time Pizza Tracker works as designed."

According to the article, "A person who claimed to be a Domino's employee also said nearly as much in a 2015 Reddit thread. He/she added that the name of the person preparing the pizza -- as far as the app is concerned -- is usually the manager.

Comments

In Japan

[theNetImp]

The pizza tracker on their website in Japan is fairly accurate. On busy nights it sits at the first stage until they actually work on it. When it's delivered we have a GPS option to watch the driver. The driver always arrives when they the map shows them in front of the house. I wouldn't be surprised if the US version is faked a bit. The Japanese wouldn't stand for that.

Re:In Japan

[Kohath]

I think the app just relays entered information. The Japanese pizza guys probably aren't entering fake info to make it appear like they are working hard and following procedure.

Re:Really?

[mikael]

Maybe they are disabled or some other medical injury (sprained angle, leg in cast). Hobbling down a flight of stairs and across several corridors isn't going to be practical.