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Zimbabwe's Internet Went Down for About Five Hours. The Culprit Was Reportedly a Tractor. (slate.com)

Zimbabweans lost internet access en masse on Tuesday when a tractor reportedly cut through key fiber-optic cables in South Africa and another internet provider experienced simultaneous issues with its primary internet conduits. From a report: The outage began shortly before noon local time and persisted for more than five hours, affecting not only citizens' day-to-day internet usage but businesses that rely upon web access. And while five internet-free hours might sound unfathomable to those of us accustomed to having the web constantly at our fingertips, large-scale internet outages -- from inadvertent lapses caused by ship anchors to government-calculated blackouts designed to showcase political power -- do happen, and maybe more frequently than you'd thought. According to local news sources, a tractor in South Africa damaged cables belonging to Liquid Telecom, which has an 81.5 percent market share of Zimbabwe's international-equipped internet bandwidth as of the second quarter of 2017 and leases capacity to other internet providers. In a bad coincidence, city council employees in Kuwadzana, a suburb of Zimbabwe's capitol city of Harare, cut an additional TelOne cable around the same time. (According to NewsDay Zimbabwe, it was an accident. The company blamed "faults that occurred on our main links through South Africa and Botswana" in a statement.)

63 comments

  1. poor protection? by supernova87a · · Score: 1

    Any details on why a tractor would have been able to cut through what should have been buried in a concrete trench? I thought the rule was that the more vulnerable and possible to be interfered with by humans, the more armoring and protection a fiber cable would have.

    For example, near shore, a cable is deeply buried and clad with multiple layers of steel pipe, then gradually far offshore it becomes a lesser and lesser diameter rubber shielded cable.

    That a tractor could cut through accidentally sounds like poor cable protection to begin with.

    1. Re:poor protection? by cayenne8 · · Score: 1

      My concern is the impact this had on Zimbabwe...the article never stated the full impact on both the people affected by this full country outtage...?!!?

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    2. Re:poor protection? by HumanWiki · · Score: 3, Informative

      This stuff happens even here in the USA.... Not even a stretch... I've had tickets I've closed out for ISPs due to "fiber seeking backhoe"

    3. Re:poor protection? by iggymanz · · Score: 1

      na that's expensive.

      Plenty of the fiber even here in the USA is direct bury type or in plastic corrugated innerducts. backhoes and tractors and vandals sometimes cut them

    4. Re:poor protection? by Anonymous Coward · · Score: 0

      This has happened here in Northern California as well. Guy with backhoe doesn't bother to check where he is digging and destroyed the only fiber line into town.

    5. Re:poor protection? by ShanghaiBill · · Score: 2

      I've had tickets I've closed out for ISPs due to "fiber seeking backhoe"

      A backhoe makes sense. A tractor does not. Plows rarely go deeper than 8 inches (20 cm).

      Most likely this is just a dumb journalist that doesn't understand the difference between a backhoe and a tractor.

    6. Re:poor protection? by Zephyn · · Score: 1

      This stuff happens even here in the USA.... Not even a stretch... I've had tickets I've closed out for ISPs due to "fiber seeking backhoe"

      That's what can happen when you're careless about spammers and wind up on the RBL: The Realtime Backhoe List.

    7. Re:poor protection? by Cryacin · · Score: 1

      This was nothing compared to the Peruvian "Lama induced" Internet outage of 2014. Six months without facebook.... geez

      --
      Science advances one funeral at a time- Max Planck
    8. Re:poor protection? by Anonymous Coward · · Score: 0

      Um, it's Zimbabwe? One of the worst-governed states on the worst-governed continent?

    9. Re: poor protection? by Anonymous Coward · · Score: 0

      What concrete?

    10. Re: poor protection? by Anonymous Coward · · Score: 0

      They're better for it too. Fight Club 2? Going after social media ;)

    11. Re: poor protection? by Anonymous Coward · · Score: 0

      Even in use fiber lines are buried a few ft deep in plastic pipes

  2. Not just in East Jesus by xxxJonBoyxxx · · Score: 4, Informative

    >> five internet-free hours might sound unfathomable to those of us accustomed to having the web constantly at our fingertips

    I've been working with large datacenters for about twenty years now. One of the most terrifying things we can hear is that a truck with a backhoe has just pulled up down the street. And I've seen more "oops, they accidentally dug up all our redundant links" (because they were concentrated at point X) more times than I can count. So yes, it happens, and that large cable that you may see from time to time lying right on the ground (near a hole) is really some poor business's lifeline to the Internet.

    1. Re:Not just in East Jesus by tlhIngan · · Score: 2

      I believe there's also a term for it, "backhoe fade".

      Happens now and again - even when you follow all the rules. Most places have a "call before you dig" rule where if you blindly dig and disrupt services, you're responsible not only for the damage, but also for the repairs and remediation and other costs. (And of course, opening yourself up to other costs since it basically admits guilt - think 0of the whole neighbourhood of displaced people you need to pay hotels and other costs for because you hit a gas line).

      Even so, you do hit unmarked utilities now and again - usually it's unused cabling that was forgotten about. But calling usually indemnifies you from damage costs since everyone thought it was a clear spot. Either way it's usually on the utility to fix it at their expense since you did the right thing and called to make sure you weren't digging where you shouldn't.

  3. Five hours!? by Anonymous Coward · · Score: 0, Funny

    It took that long for a 419 scammer to complain? Must have been in the early morning hours when the village was asleep!

    1. Re: Five hours!? by Gary+van+der+Merwe · · Score: 2

      Wth dude? I've never seen a 419 come from Zim. They generally come from Nigeria, which is over 6000km from Zim. I guess you are one of these ignorant Americans who have never had a geography lesson in your life?

    2. Re: Five hours!? by DamonHD · · Score: 1

      Goodness, what a narrow view of what matters. And the relative populations.

      --
      http://m.earth.org.uk/
    3. Re: Five hours!? by cayenne8 · · Score: 1

      Goodness, what a narrow view of what matters. And the relative populations.

      Well, seriously....how could pretty much anything there have a real, direct effect that I could perceive on my life?

      Life is short, I tend to only bother directing my attention and efforts to things, people and places that affect my life and lifestyle.

      Why waste time on things that don't affect me?

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    4. Re: Five hours!? by GameboyRMH · · Score: 1

      And yet here you are posting on Slashdot, from a modern computer full of African conflict minerals in its screen and battery. Maybe having a chocolatey snack while you're at it. Speaking of computers, guess where they go when they're scrapped?

      --
      "When information is power, privacy is freedom" - Jah-Wren Ryel
    5. Re: Five hours!? by DamonHD · · Score: 1

      I regard that view as very sad.

      Why are you at /. if you only care what's on sale now in your budget range, and science and tech over the horizon is of no interest? Or where many of the the world's potential and actual pandemics flare up? Or where many people will be displaced from as climate change bites, some of whom will arrive in your backyard almost inevitably?

      Never mind simply being humane.

      --
      http://m.earth.org.uk/
    6. Re: Five hours!? by cayenne8 · · Score: 1, Informative

      Why are you at /. if you only care what's on sale now in your budget range, and science and tech over the horizon is of no interest? Or where many of the the world's potential and actual pandemics flare up? Or where many people will be displaced from as climate change bites, some of whom will arrive in your backyard almost inevitably?

      Never mind simply being humane.

      Who said I don't have interest in science and tech? That has nothing to do with what I've stated so far.

      And I realize that I have a short amount of time and limited resources....so, I pretty much *only* concentrate on my immediate surroundings, family and friends where I can make an actual meaningful impact with said limited time, attention and physical resources.

      Doing what I said will fill up most normal peoples' day....so, with my plate already full with myself and those in my immediate circle, why would I bother wasting already limited time and resources on a place on earth that again...has little to no real impact on my life and those in my life?

      I don't actively wish anyone else (with few exceptions) on earth ill will, but I really also don't have time to waste giving them much attention either.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    7. Re: Five hours!? by Type44Q · · Score: 1
      Bangladesh? India? China?? Philippines?

      I give up.

    8. Re: Five hours!? by GameboyRMH · · Score: 1
      --
      "When information is power, privacy is freedom" - Jah-Wren Ryel
  4. "Backhoe Fade" by slipped_bit · · Score: 2

    I believe this is what is known as "Backhoe Fade."

  5. Not exclusive to Zimbabwe... by XxtraLarGe · · Score: 2

    A farmer in Michigan took out the internet with a backhoe for several hours. His farm is on the I-94 corridor and he accidentally cut through Merit's backbone connection. It made being the LMS administrator for a college with 500+ online courses a lot of fun. Phone rings: "Hi, I can't connect to my online classes!"

    --
    Taking guns away from the 99% gives the 1% 100% of the power.
    1. Re:Not exclusive to Zimbabwe... by Anonymous Coward · · Score: 1

      Phone rings

      That's what you did wrong. You should have been using VoIP.

    2. Re:Not exclusive to Zimbabwe... by PPH · · Score: 1

      You should have been using dial-up.

      FTFY.

      --
      Have gnu, will travel.
    3. Re:Not exclusive to Zimbabwe... by Anonymous Coward · · Score: 0

      Several years ago an old lady cut through the only fiber line connecting the entire country of Georgia with only a garden shovel.

  6. Mugabe's revenge by Anonymous Coward · · Score: 0

    Mugabe may be "resigned" but his minions are still about, expect more "tractor incidents" to come.

    1. Re:Mugabe's revenge by HornWumpus · · Score: 1

      You think his minions have any loyalty? That's not how that works. 'Succession' is one of the key flaws in dictatorship.

      They _never_ cared about the old man or his bitch. They are now fighting for control themselves.

      --
      John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
    2. Re:Mugabe's revenge by Anonymous Coward · · Score: 0

      Or trying to dig up his buried loot!

    3. Re:Mugabe's revenge by sheramil · · Score: 1

      You think his minions have any loyalty? That's not how that works. 'Succession' is one of the key flaws in dictatorship.

      They _never_ cared about the old man or his bitch. They are now fighting for control themselves.

      Pretty sure that's what Robert Mugabe thought when he worked to kick out the Rhodesians. Nothing changes.

  7. Fibre cables and farm machinery by Anonymous Coward · · Score: 0

    Always cause problems, so do road works and even the rats who love to be near cables as they are warm and tasty. Seems like rats want more fibre in their diets.

    There are maps and numbers you can clal to check in Australia for instance, but if you do not mark it correctly, provide correct feedback or just damn lazy, it can still cause a fibre break.

  8. Tractor Beam by Templer421 · · Score: 1

    Tow it to the shop Mr. Sulu.

  9. Self-defense by Translation+Error · · Score: 1

    It's obvious that a John Deere tractor detected someone trying to load new firmware onto it from an online source and merely acted to protect itself.

    --
    When someone says, "Any fool can see ..." they're usually exactly right.
  10. This is common, shouldn't have caused outage by acoustix · · Score: 1

    These types of issues are common, especially in the midwest of the US. However, it shouldn't have caused an outage. I see in the article that they're not sure why redundant links didn't work.

    --
    "A plan fiendishly clever in its intricacies"- Homer Simpson
    1. Re:This is common, shouldn't have caused outage by HumanWiki · · Score: 1

      Probably the same reason restores from backup fail often.. It was built out, configured and ready -- but, they're not regularly testing to make sure fail-over or restore is possible..

  11. "unfathomable" by greenwow · · Score: 2

    What? Much of this country has Comcast, so more than five total hours of outages happen nearly every week.

  12. But look at the bright side by Anonymous Coward · · Score: 0

    For five hours, an entire continent was spared creimer's presence!

    1. Re: But look at the bright side by Anonymous Coward · · Score: 0

      Your neighbor's goats must have been really sore after that.

  13. Fool me once by sgrover · · Score: 1

    Once is an accident. Twice in a short time frame is a coincidence. Twice in a short time frame shortly after a dramatic change in government is a very suspicious coincidence.

  14. This isn't just a "3rd world" problem by istartedi · · Score: 1

    It seems like not that long ago when I was in support, call volume spiked, and we found out later that somebody backhoed a huge portion of the US network. MAE East used to go down all the time. This is just normal growing pains in a developing network. It can still happen to "mature" networks.

    --
    For all intensive purposes, "whom" is no longer a word. That begs the question, "who cares"?
  15. Net neutrality. by Anonymous Coward · · Score: 0

    Clearly net neutrality would have prevented this. And also given everyone a pet unicorn that farts rainbows.

    1. Re: Net neutrality. by Reverend+Green · · Score: 1

      I fart rainbows, you insensitive clod.

  16. Great for Hiking by clonehappy · · Score: 2

    Whenever you go hiking way out in the woods, always be sure to carry a length of fiber along with you, in case you get lost. This way when the backhoe operator arrives to dig it up, you just follow him home.

    1. Re:Great for Hiking by blindseer · · Score: 1

      Doesn't all those idling diesel engines just out of sight kind of spoil the experience?

      --
      I am armed because I am free. I am free because I am armed.
  17. Rico Rodriguez was involved... by Anonymous Coward · · Score: 0

    Just cause.

  18. Oblig by Anonymous Coward · · Score: 0

    https://xkcd.com/908/

  19. Call before you dig by portwojc · · Score: 2

    Backhoe Fade

  20. Coincidence by Anonymous Coward · · Score: 0

    http://wspa.com/2017/12/05/charter-spectrum-internet-outage-spans-5-states/

    Here in the U.S., a few days ago it was reported there were 5 states where customers of Spectrum internet (formally Time Warner Cable) had outages. The cause: a fiber line in South Carolina was cut.

  21. They Thought the Cables were Copper ? by nukenerd · · Score: 1

    Accessible copper cables don't last long in the UK, let alone in Zimbabwe. The UK ones mostly get stolen by East Europeans who ship it back there and return there themselves when the police get close to them, to be replaced by new guys. It is a big reason for going to fibre. I expect the "tractor" driver was disappointed when he turned up fibre.

    1. Re: They Thought the Cables were Copper ? by Anonymous Coward · · Score: 0

      Those bloody foreigners, at least with Brexit we're going to get our green and pleasant lands back for good honest white Anglo-saxons. Rule Britannia.

  22. Re:Thanks, Jimmy Carter! by Anonymous Coward · · Score: 0

    Shut up communist..

  23. Wonder why they cut the cables? by Anonymous Coward · · Score: 0

    Be on the lookout for "coincidences" in Zimbabwe.

  24. Tractors don't... by dohzer · · Score: 1

    Tractors don't cut cables, people do.

  25. Out on Safari in Africa by Anonymous Coward · · Score: 0

    "Be vewy vewy quiet, I'ma huntin' fibah!"