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False Hawaii Missile Alert Sent After Drill Recording Said 'This Is Not A Drill' (npr.org)

A false ballistic missile alert in Hawaii was sent on January 13 because an emergency worker believed there really was a missile threat, according to a preliminary investigation by The Federal Communications Commission. From a report: The report finds that the false alert was not the result of a worker choosing the wrong alert by accident from a drop-down menu, but rather because the worker misunderstood a drill as a true emergency. The drill incorrectly included the language "This is not a drill."

32 of 221 comments (clear)

  1. So the worker did their job by Anonymous Coward · · Score: 5, Insightful

    Funny, it said it wasn't a drill, so the worker treated the alert as the real deal.

    I'm glad we have that person ready to save Hawaii from a missile strike. If anything they deserve a raise for doing such a standup job.

    Captcha: grenade

    1. Re:So the worker did their job by Anonymous Coward · · Score: 3, Insightful

      And of course management immediately blamed the worker for clicking the wrong button when he was just following orders.

    2. Re:So the worker did their job by thsths · · Score: 3, Informative

      > Funny, it said it wasn't a drill, so the worker treated the alert as the real deal.

      Exactly. The worker did not misunderstand the message - the message *was* wrong.

    3. Re:So the worker did their job by jellomizer · · Score: 4, Informative

      For most mistakes made in a professional setting, it is usually a failure in the process vs a mistake of the individual.
      Having been the person who had hit the go button to kick off a colossal failure. I can tell you it could happen to anyone. I have gotten approvals and did every step I was suppose to do. However the process had shortcuts because no one wanted to deal with the full complexity or waste their departments resources on looking at it. So they had blanketed approved the data where I was the one who hit the start button.
      I didn't get into any trouble, but I had documented all the approvals. However I was the first on the list to be questioned. So I can feel for the guy who is under the public pressure for pushing the button to send.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    4. Re:So the worker did their job by ShanghaiBill · · Score: 4, Insightful

      And of course management immediately blamed the worker for clicking the wrong button

      Indeed. They lied to millions of people about what happened. So will anyone lose their job over this? Or will our emergency response system continue to be managed by irresponsible blame shifting liars?

    5. Re:So the worker did their job by tripleevenfall · · Score: 2

      The message played for the drill said "excercise, exercise, exercise" according to TFA, followed by the real message that would be played, which includes "this is not a drill".

      One would presume that someone who was paying attention at the time would at least seek clarification on the mixed message before sending a whole state into a panic.

    6. Re:So the worker did their job by arth1 · · Score: 5, Insightful

      One would presume that someone who was paying attention at the time would at least seek clarification on the mixed message before sending a whole state into a panic.

      When there are mere seconds between thousands of lives being saved or lost, I would hope that they do not seek clarification, but err on the side of caution. I would commend this person and fire the idiot who approved the text "This is not a drill" in a drill.

    7. Re:So the worker did their job by hey! · · Score: 4, Insightful

      One of the things every system designer needs to understand is the role of emotion in human cognition. Survival-related reactions like fear or anger have absolute priority over all higher levels of cognition. Once you suspect a tiger in the grass, your perceptions will tend to process only confirmatory data. That's your reptilian brain trying to get you the hell out of Dodge.

      So it's a statistical certainty that if you broadcast an emergency announcement that concludes with "exercise, exercise, exercise", a substantial fraction of the recpients will not perceive that concluding disclaimer at all. That inability to process contradictory data will continue until the level of emotional arousal drops. Cognitive psychologists call this the "Emotional Refractory Period", or ERP. Until the ERP is over you can't count on rational judgment, only on rote training.

      So from a systems or exercise designer's standpoint, you need to start the drill with the disclaimer. Ending it with a disclaimer is nearly useless. What's more, introducing conflicting signals ("this is not a drill") is a really bad idea, because you risk triggering a higher priority behavior control system.

      The refractory nature of emotions is why it's so important to control things like anger, which served us well when we were living in paleolithic hunter-gatherer bands but causes mostly mischief in modern society. If you get angry or fearful because of misinformation, you literally can't fix that until you stop being angry or afraid. That's what makes survival related emotions such potent tools of political manipulation.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    8. Re:So the worker did their job by T.E.D. · · Score: 5, Insightful

      Quite. If a human listener cannot trust the phrase "This is not a drill" to be an indicator that this is not a drill, then the phrase itself has no meaning whatsoever and shouldn't be included in either case.

    9. Re:So the worker did their job by hey! · · Score: 4, Insightful

      There is no purpose to the phrase "this is not a drill" if you use it in drills. Better to omit it.

      I've just heard an exercise message that began "exercise exercise exercise." I'm so angry I'm going to forget that I heard it. What?

      The relevant emotion here is fear.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    10. Re:So the worker did their job by Impy+the+Impiuos+Imp · · Score: 2

      Which is the worse outcome? Falsely declaring a real emergency, or delaying a real emergency notice when minutes count?

      Don't let the boy who cried wolf's wolf's tail wag the dog.

      --
      (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
    11. Re:So the worker did their job by hey! · · Score: 2

      According to the NPR story the message concluded with "exercise, exercise, exercise". I don't know where you're getting your information.

      If it is part of the real message, then it needs to be in the exercise message.

      What I'm saying is if that is true, it shouldn't be part of the real message. Otherwise, what purpose do you imagine it serving in a real emergency?

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    12. Re:So the worker did their job by Hognoxious · · Score: 4, Funny

      This may be a drill, or it may not be a drill.

      Ask yourself, do you feel lucky?

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    13. Re:So the worker did their job by Obfuscant · · Score: 2

      How can that phrase emphasize that it's a real emergency if it's also used in drills?

      Because the exercise messages all say that they are exercise messages, and thus the contents are NOT REAL.

      And if you want to emphasize that time is critical, why not say that?

      "This is not a drill" is five words. It is the result of decades of experience of people who do this for a living and have done exercises on a regular basis. You're demanding explanations as to why they do it that way as if they had no reason at all.

      The solution seems simple to me

      We shall discard decades of experience of people who do this for a living and substitute your feelings. We shall create an exercise message that differs from the real alert in just ONE WORD, and creates the potential for mistake in sending the IS message in place of the NOT message. I'm glad you're here to educate us all on how it really ought to be done. Thank you.

      Now, what happens when the communications channel has a dropout during that one critical point in time that the word "NOT" is being transmitted? When using HF radio, for example, it is not uncommon for words to be lost. (That's why "EXERCISE" is sent THREE times.) That would turn a critical emergency message into just another (yawn) exercise. And what happens when the originator chooses the wrong one of two messages -- turning a drill into a panic, or a real emergency into a drill? I'm sure you have solutions to both. You're the expert.

    14. Re:So the worker did their job by Xylantiel · · Score: 4, Interesting

      You have missed the point of your own argument. By your argument the real message and the test one should be worded mostly differently so that there is NO confusion. The problem here is that the test message contains a message, a moniker that the message is not a test message, and a moniker that it is a test message. That's madness! In order to convert the test message to the real message you remove some extra words, which, as you say, easily causes confusion. The test message should be something like "in place of this message you would hear information about the real emergency". That is sufficient to test the system and will never be confused with an actual emergency message. I hear that sort of thing all the time on government and institutional warning systems. It really appears that whoever is in charge of this warning system in Hawaii really has insufficient expertise in this area.

  2. And so a new inquiry is launched... by skids · · Score: 4, Funny

    ...wherein they now try to figure out why the message said "this was not a drill" ... and determine it was because that message was accidentally selected from a drop-down menu.

  3. false alert, just higher up the chain by networkBoy · · Score: 4, Insightful

    Still a false alert, just that level of the alert chain wasn't to blame. Whomever put "This is not a drill" in the drill message was to blame.

    --
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    1. Re:false alert, just higher up the chain by rhazz · · Score: 2

      It was still a failure of the officer, but it might also be a small failure of someone higher up. A message that begins and ends with "EXERCISE EXERCISE EXERCISE" is pretty likely not a real event regardless of what is said in between. The officer said he didn't hear the exercise part - so why didn't he hear both the beginning and end of the message?

  4. The worker didn't misunderstand anything by enriquevagu · · Score: 4, Insightful

    the worker misunderstood a drill as a true emergency. The drill incorrectly included the language "This is not a drill."
    If "This is not a drill" was included, the worker didn't misunderstand anything. He correctly understood the message and performed as expected. Dont' blame him, blame the person who sent the drill.

  5. Re:Fear Mongering by MightyYar · · Score: 4, Insightful

    I'm curious to know what big failure you are referring to? Russia annexing some bordering territory? Oh, wait, that was the last two administrations. North Korea developing advanced missile and nuclear technology? Oops, it was those last two administrations. Oh, you mean that quagmire in the Middle East! ...That he inherited from the last two administrations.

    Don't get me wrong, I don't think he has any clue what he's doing, but lets not pretend he's straying far off the recent track record of US foreign policy.

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  6. irony by NikeHerc · · Score: 2

    The drill incorrectly included the language "This is not a drill."

    Here's some irony for you: see http://memory.loc.gov/mss/mcc/002/0001.jpg and note the date sent.

    --
    Circle the wagons and fire inward. Entropy increases without bounds.
  7. No such thing as a computer error by sjbe · · Score: 4, Informative

    It sounds to me like they didn't want to spend resources improving/replacing their existing system, so they decided to say it's a human's fault instead of a system's fault.

    At some level it is essentially always a human's fault if there was a human decision involved at any point. It might be the human(s) who designed the system or the one(s) who built the system or the one(s) who operated the system but at some level it is a human failure. That's why when someone tells you "the computer failed" they are saying a false statement because while it might not have been their fault, it almost certainly wasn't the fault of the machine - it was the fault of some person somewhere. The machine is simply doing exactly what it was designed and instructed to do. If something bad happens and you trace back why far enough the answer almost always is that some person made a mistake.

    Now I'm not talking about blame here. That's different. It rarely is a productive exercise to seek out the person who failed and (figuratively) execute them. Most mistakes are unintentional and caused by putting a person in a situation where they were set up to fail. It's more useful to figure out how to design the system so that the failure mode cannot recur. Fix the problem, not the blame.

    (Yes I'm aware that technically computers can actually make mistakes but this is so rare as to be inconsequential to my point - and even then those errors are typically errors made by the designer of the machine making it insufficiently robust)

  8. Hawaii takes "this is not a drill" seriously ... by perpenso · · Score: 5, Insightful

    Funny, it said it wasn't a drill, so the worker treated the alert as the real deal.

    For some reason people in Hawaii take the phrase "this is not a drill" seriously.
    https://www.archives.gov/bosto...

  9. And it was completely accurate by mykepredko · · Score: 2

    It wasn't a drill - it was a mistake.

    1. Re:And it was completely accurate by freeze128 · · Score: 2

      Aren't drills usually *scheduled*? I know when there is a fire drill at the office, we usually get an email at least a day in advance. This prevents everyone from panicking because they know there is no real danger. In this case, it would prevent a Statewide alert from being sent.

    2. Re:And it was completely accurate by Chris+Mattern · · Score: 3, Informative

      Depends on how serious you are about your drills. After all, the real thing isn't going to be scheduled a day in advance, so a drill that is doesn't really tell you how well prepared you are for the real thing.

  10. Missile flight time to Hawaii is 20 minutes by perpenso · · Score: 4, Insightful

    The message played for the drill said "excercise, exercise, exercise" according to TFA, followed by the real message that would be played, which includes "this is not a drill".

    One would presume that someone who was paying attention at the time would at least seek clarification on the mixed message before sending a whole state into a panic.

    That is pre-12/7 thinking.

    More seriously, missile flight time from North Korea to Hawaii is 20 minutes. How many minutes did military detection and verification consume? How many more minutes to notifying Hawaii Emergency Services? How many for the information to propagate to the worker? How many minutes does it take civilians to take shelter?

    Each minute of delay will cost lives in a real attack. In a false alarm people suffered some temporary stress and the government embarrassment. If this is a one off as the government debugs the alert process and procedures there is no real problem here. If its recurring and the public begins to ignore alerts assuming its another false alarm, then there is a problem.

  11. When did Americans become so INSANELY afraid?? by Anonymous Coward · · Score: 5, Insightful

    This is a trend I have noticed for the last 10 years: Americans have become so ridiculously afraid of literally everything... Constantly on the edge, flipping by a hair trigger. Everything is OMG this, and creepy that, and don't dare or try anything that could even remotely make one imagine it might possibly cause dreams where one might dream of dreaming of imagining that there might be a chance it might be imaginable that there might be a risk.

    It's mad, to see it from the outside.

    Is it the fearmongering? Is it psychotropic drugs given to livestock and then in the meat? Is it the constant fearmongering of the news? Is it because intelligence has actually gone up and everyone now being better at coming up with possible ways it could go wrong?

    I just know, this won't end well.
    Or maybe I'm just affected by it too.

    1. Re:When did Americans become so INSANELY afraid?? by dpidcoe · · Score: 2

      This is a trend I have noticed for the last 10 years: Americans have become so ridiculously afraid of literally everything... Constantly on the edge, flipping by a hair trigger. Everything is OMG this, and creepy that, and don't dare or try anything that could even remotely make one imagine it might possibly cause dreams where one might dream of dreaming of imagining that there might be a chance it might be imaginable that there might be a risk.

      Is it actual americans you're noticing, or american news reporting about americans?

      Granted I may just live in a bubble, but with the exception of one guy who has a legitimate anxiety disorder everyone I know is generally the exact opposite of what you describe.

      I think what you may be seeing is a combination of media reporting sensationalist headlines riling people up, then reporting on those riled up people in a sensationalist way. e.g. the media goes out and says "omg worst flu epidemic evar!!11one", then interviews someone (who has been watching the news) who says "I decided not to visit the doctor for this trivial thing because I could treat it at home and didn't to be exposed to sick people in the waiting room" and then reports that as "omg people are afraid to go to the doctor because of the flu epidemic!111oneone". If your only visibility into it is those two news reports, all you're going to see is this circlejerk of click-catching headlines. But if you talk to the actual people most of them aren't really accurately represented by that news cycle.

      On the other hand, I think there may be a little bit of accuracy to what you see just due to the way our legal system is. The general perception is (possibly thanks to a hysterical media?) that if something that's not a slam dunk case goes to court, everyone but the lawyers lose. As a result, there's a tendency towards being safe rather than sorry, and taking actions such that liability is shifted onto someone else. e.g. in some safety training I had to go through for work, the catch-all for pretty much every scenario that came up was "alert your manager to the issue and they'll take care of it". I can only assume that in the managers version of the training it was also "contact your manager and they'll take care of it" all the way up to the president of the company, who probably has "contact HR about it". And then I'd expect that HR has "contact legal about it" and legal probably will get them a noncommittal answer in a few days time.

  12. Re:Fear Mongering by AK+Marc · · Score: 3, Insightful

    Oh, wait, that was the last two administrations.

    Is that code for "started under Bush?"

    Oops, it was those last two administrations.

    Is that code for "started under Bush?"

    That he inherited from the last two administrations.

    Is that code for "started under Bush?"

    You can see the Republican apologists. It's like for Vietnam, where the Republicans still blame JFK, when the first American boots on the ground in Vietnam and first American losses were under Eisenhower. And it was Eisenhower who explicitly interrupted the elections that was the proximate cause of the "civil war" that became a proxy war. But that's forgotten and "continuing a failed policy by a Republican" is somehow turned into "started by a Democrat."

    I'm not a Democrat, but I do believe in telling the truth.

  13. Re:Fear Mongering by MightyYar · · Score: 2

    OK? Not sure how this answers my question about Trump's big foreign policy flop. I think my post was pretty damning of Bush's foreign policy - and Obama's for that matter. I think you are preaching to the converted.

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  14. Re:Lives Cost? by crunchygranola · · Score: 2

    I want to focus a moment on the idea that, "Each minute of delay will cost lives in a real attack."

    Are we sure we can do enough in 20 minutes, to make much difference? I don't mean that Hawaiians are expendable, or that more warning isn't better. However this isn't the 1950's anymore; civil defense measures have mostly been dismantled. It has been fashionable for decades to suggest that "nuclear war isn't survivable, bomb shelters are useless."

    You surely have heard of "duck and cover"? There are steps that civilians can take in a matter of minutes that will reduce casualties in large areas affected by the attack. "Duck and cover" is the fastest and most basic, but it can prevent serious flash burns, injury by flying glass and other objects. Getting under cover, behind cover, and so forth take longer and likely needs minutes to accomplish in many cases.

    Of course, all this depends on civilians who know what to do. How many is that, at present? But this can be fixed quickly with education.

    --
    Second class citizen of the New Gilded Age