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Google Flights Will Now Predict Airline Delays -- Before the Airlines Do (techcrunch.com)

Google is rolling out a few new features to its Google Flights search engine to help travelers tackle some of the more frustrating aspects of air travel -- delays and the complexities of the cheaper, Basic Economy fares. From a report: With the regard to delays, Google Flights won't just be pulling in information from the airlines directly, however -- it will take advantage of its understanding of historical data and its machine learning algorithms to predict delays that haven't yet been flagged by airlines themselves. Explains Google, the combination of data and A.I. technologies means it can predict some delays in advance of any sort of official confirmation. Google says that it won't actually flag these in the app until it's at least 80 percent confident in the prediction, though.

59 comments

  1. Google can predict the future now. by Anonymous Coward · · Score: 0

    What will they do with this awesome power?

    1. Re:Google can predict the future now. by nitehawk214 · · Score: 2

      Sell advertising.

      --
      I'm a good cook. I'm a fantastic eater. - Steven Brust
    2. Re:Google can predict the future now. by Provocateur · · Score: 1

      The real power or killer app is Google Luggage Locator, followed closely by D00d where is my car? app.

      International downloads cause a meltdown of the hosting servers =]

      --
      WARNING: Smartphones have side effects--most of them undocumented.
  2. Seems easy.... by Kenja · · Score: 1

    I predict your flight will be delayed, odds are I'm right.

    --

    "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
    1. Re:Seems easy.... by Anonymous Coward · · Score: 0

      Especially if you are flying into DFW or Chicago. Then there is a 110% chance you will be delayed.

    2. Re:Seems easy.... by Locke2005 · · Score: 1

      I can't understand why any airline uses Chicago as a hub, it has more weather problems than any other airport I know of. I don't understand why DFW would be a problem; given a choice, I would much rather make my connection in DFW than ORD. (DFW is a much better acronym than ORD too.)

      --
      I've abandoned my search for truth; now I'm just looking for some useful delusions.
    3. Re: Seems easy.... by edgedmurasame · · Score: 1

      Getting stuck at DFW isn't a bad thing. It's like a shopping mall with parking for airplanes.

      --
      "Forget the engineers." -Carly Fiorina, briber of MIT Technology Review.
    4. Re: Seems easy.... by nitehawk214 · · Score: 2

      You are not too far off there. PIT is starting to allow non-fliers to the airside terminal to access the mall parts. The long term goal is to remove the landside terminal entirely and use the unused half of the airside terminal as more mall space.

      http://www.pittsburghmagazine....
      http://www.flypittsburgh.com/m...

      I have no clue why someone would want to go through TSA security just to go to... a mall?

      --
      I'm a good cook. I'm a fantastic eater. - Steven Brust
    5. Re:Seems easy.... by dgatwood · · Score: 4, Informative

      I don't understand why DFW would be a problem ...

      During certain times of year, winds shift in such a way that they go from using the five parallel north-south runways (four primary, plus one shorter runway for small planes) to using the two 45-degree runways.

      When this happens, they have to stop all departures and all arrivals that aren't already lined up, and once the inbound traffic is cleared, then and only then can they resume takeoffs and landings on the new runways. IIRC, the changeover itself creates about a twenty or thirty minute hiccup every time they switch runways.

      But to make matters worse, at that point, there are less than half as many active runways, which reduces the maximum traffic volume proportionately. So if it stays in that configuration during high-volume periods, delays can pile up, and in some cases, they may end up diverting some arrivals to Love Field.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    6. Re:Seems easy.... by Anonymous Coward · · Score: 0

      I don't believe a flight can actually leave early.

    7. Re: Seems easy.... by Zontar+The+Mindless · · Score: 1

      It's like the baby brother of Frankfurt/Main in that regard, yes.

      --
      Il n'y a pas de Planet B.
    8. Re: Seems easy.... by mjwx · · Score: 1

      Getting stuck at DFW isn't a bad thing. It's like a shopping mall with parking for airplanes.

      That's exactly why being stuck at DFW is such a bad thing. To most of us, going shopping is a necessary evil and shopping centres are not fun places (bright lights, crappy music, old people arguing over a penny, uncouth breeders with their uncontrolled and screeching crotchspawns). Hell, there's a reason I do my food shopping on a Wednesday... its when the fewest people are in my way.

      If I'm stuck in SIN, there's enough there that I wouldn't need to leave the airport without spending a fortune, if I were stuck in LHR I'd take the tube into London, same with AMS (if you're willing to pay airport prices, you'll spend just as much going into a nice bar in the city and getting better beer). DFW is nowhere, you go to DFW solely to get somewhere that isn't DFW.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
  3. Hide basic fares? by Anonymous Coward · · Score: 0

    Is there a way to hide basic fares from the results? I am never going to purchase a flight I don't earn miles on, and having those rubbish fares skew the results make the tool useless for determining when the cheapest qualifying flights are.

    1. Re:Hide basic fares? by sinij · · Score: 1

      I am never going to purchase a flight I don't earn miles on... determining when the cheapest qualifying flights are.

      This pretty much explains why modern economy flying is so awful.

    2. Re:Hide basic fares? by grahamsz · · Score: 1

      It'd also be nice to add a checked bag when you go into the comparison so you don't have to mentally track that.

    3. Re:Hide basic fares? by LynnwoodRooster · · Score: 1

      Yes, it's called Kayak. Enter when and where you want to fly, select your airline alliance, and you're good to go.

      --
      Browsing at +1 - no ACs, I ignore their posts. So refreshing!
    4. Re:Hide basic fares? by Anonymous Coward · · Score: 0

      It'd also be nice to add a checked bag when you go into the comparison so you don't have to mentally track that.

      I wish it was only that, but airlines like Frontier charge for carry-on bags and assigned seats.

  4. If only the airlines cared this much by Anonymous Coward · · Score: 0

    If only the airlines cared this much about their customers.

  5. This isn't new by the_skywise · · Score: 2

    Some of the airline reservation services display an "ontime" percentage next to the flight - EG This flight is ontime 75% of the time.
    You don't need machine learning for something that simple statistical analysis will do.
    Unless Google's adding in a few factors into the model like weather and time of year.

    Which leads to an interesting side-business. Gambling on "airline times."
    Ahh the airfield is kinda muddy today and Frontier airlines always does better on a muddy track...

    1. Re:This isn't new by bobbied · · Score: 1

      Ah yes... Frontier.. "The proud bird with the muddy feet" was the sarcastic description my Dad used to give for them after they had a runway excursion into the mud at Stapleton Airport in Denver.

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    2. Re:This isn't new by Locke2005 · · Score: 1

      We use to call Alaska Airlines "Elastic Airlines" because their schedules were so flexible. That might be partially due to weather, though.

      --
      I've abandoned my search for truth; now I'm just looking for some useful delusions.
    3. Re:This isn't new by Anonymous Coward · · Score: 0

      They could take news feeds from weather channels, stations, world events, do some natural language processing or image processing and tell that if there is storm in the area, then flights will be affected.

    4. Re:This isn't new by Anonymous Coward · · Score: 0

      Not as bad as Please Wait Awhile (Pacific Western Airlines, later Canadian, now contributing their on-time performance as part of Air Canada)

    5. Re:This isn't new by Anonymous Coward · · Score: 0

      Not anymore - Alaska (outside the state it's named for with its weather) is incredibly punctual.

  6. Before the Airlines Do? by CohibaVancouver · · Score: 0

    Google Flights Will Now Predict Airline Delays -- Before the Airlines Do

    Headline is misleading. Google doesn't know 'before the airlines do.'

    What Google will be doing is telling you before the airlines do.

    The airlines by and large know which flights are going to be delayed, why, and by how much. They don't need Google magic for this. They just don't always choose to tell you (or their frontline staff), because reasons.

    Google is going to tell you anyway, even if the airlines haven't.

    1. Re: Before the Airlines Do? by Anonymous Coward · · Score: 1

      The airlines by and large know which flights are going to be delayed, why, and by how much. They don't need Google magic for this. They just don't always choose to tell you (or their frontline staff), because reasons.

      Yeah, no shit.

      They know the plane you're flying hasn't left yet, and they know they don't have another plane for you.

      So when that 4 hour incoming flight hasn't left yet, and yours is supposed to leave in 20 minutes, the airline bloody well knows this. But they will delay and stall admitting this for hours and pretend like it's a surprise to them.

      The airline knows, they're just not going to tell you that.

    2. Re: Before the Airlines Do? by bobbied · · Score: 2

      Largely true, but let's remember that the people giving you information about your late flight are as in the dark as you are.

      I'm sure dispatch knows what's happening airline wide and how it's likely to affect the future schedule, but until it's been fully decided how to deal with the schedule impacts they don't start telling everybody because they are not totally sure.

      Reasons not to communicate include the following: 1. Passengers may take other options. 2. They may be wrong about how long the delay will be, if they estimate too much delay, passengers get shuffled or are missing when they eventually try to board, if they estimate to little delay, passengers may be more angry than necessary with having to wait longer. 3. It's a lose/lose situation when you announce a delay.

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    3. Re: Before the Airlines Do? by Anonymous Coward · · Score: 0

      And the problem with that is sometimes the problem can be remedied before you are told and then googles "prediction" is wrong. Won't it be great when you decide to leave the house late because google told you your flight was delayed but in reality it was never officially delayed.

      There are lots of reasons to not disclose official delays "early". One of those is that the delay COULD be remedied and it helps if everyone that was supposed to be on the plane is actually at the airport and checked in when the a solution is found.

      This is good for information but I hope it doesn't cause problems for airlines because part of why flying sucks is that passengers are idiots and airlines have to have policies that cater to the lowest common denominator. The only practical outcome I see from this idiot "delays" prediction is flights that end up delayed BECAUSE GOOGLE TOLD PEOPLE THE FLIGHT WAS DELAYED. Otherwise who cares about unofficial delays.

      You can't act on it so its kind of worthless.

    4. Re: Before the Airlines Do? by Anonymous Coward · · Score: 1

      Until a series of other delays has freed up a different plane that is already at the terminal and a simple gate change allows the original flight to leave on time.

      Then your idiotic "80% correct" google algorithm has everyone off eating at a restaurant, booking hotel rooms, and/or generally unaware that there is not a 5 hour delay but instead you should be boarding right now.

    5. Re: Before the Airlines Do? by Anonymous Coward · · Score: 0

      In terms of departure boards it's before the airport tells you. The airline may know, and tell you if you ask, but are all airport systems sufficiently linked up to those systems? Google now seems to be able to tell me when my bus is going to be late, but the bus company is as prompt, so in this case the systems seem to be linked up sufficiently.

    6. Re: Before the Airlines Do? by bugs2squash · · Score: 1

      That's when they tell you there will be a 30 minute delay. I think its part of the stringing along / breaking it gently process.

      --
      Nullius in verba
    7. Re: Before the Airlines Do? by starblazer · · Score: 1

      I can't wait until Google predicts some jackwagon breaking a overhead bin while boarding because 'ITLL FIT IT ALWAYS FITS'.
      ...that's what she said...

  7. Probably not that hard to do better by Nkwe · · Score: 5, Informative

    I fly on United regularly and one of my frustrations is that the airline is slow to update the status of flights that they should know are going to be late. Using their own smartphone app (or website) you can see the status of a given flight and can also easily navigate to the previous flight leg for where your plane is coming from. I have observed that it is very common for my flight to be listed as "on time" when the the app shows that the plane I am scheduled to be on is going to be late in arriving to the airport (making it physically impossible for my flight to be on time.) I get that the schedules have quite a bit of padding and that a short delay in an inbound flight doesn't necessarily mean that the outbound flight will end up be late in its ultimate destination, but when the airline knows that the inbound flight is going to be an hour late, it's shouldn't take half an hour for it to update the status of all the cascading delays. Perhaps Google can be more aggressive at prediction or maybe at least create some prediction competition so that United gets more timely with its updates.

    Planes are pretty full these days and knowing 15 minutes earlier that you are going to miss a connection can easily make the difference as to if you can make other arrangements or not.

    1. Re:Probably not that hard to do better by Anonymous Coward · · Score: 0

      Planes are pretty full these days

      And most of the time, they *are* overbooked.

    2. Re:Probably not that hard to do better by TechyImmigrant · · Score: 1

      Yes. I've had the same experience several times on United. One benefit is that you can get to the desk and change your booking before the crowd knows.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    3. Re:Probably not that hard to do better by sexconker · · Score: 1

      S06E11

      "Attention, passengers. Due to our policy of overselling flights, this flight has been oversold. In accordance with FAA rules the first two people to the front will be upgraded to first class."

    4. Re:Probably not that hard to do better by Dirk+Becher · · Score: 1

      This information doesn't necessarily help as airlines often swap planes if the inbound is too late.

    5. Re:Probably not that hard to do better by aaarrrgggh · · Score: 2

      United (at least) only establishes a delay reactively, and is hesitant to do so until they have a specific reason to do so. You have to start to learn what those reasons are if you want to anticipate real departure times. Aircraft substitutions not related to an inbound flight delay are the hardest one to see as a passenger... but if you see that the inbound flight is anticipated to land 15 minutes after your scheduled departure, you can be pretty sure your flight will not be leaving before 45 minutes after scheduled.

      Knowing that a crew member is sick at an outstation, or that earlier delays will force your crew to time out before the flight is much harder to do.

    6. Re:Probably not that hard to do better by pz · · Score: 1

      United (I fly a lot with them) does not share their forecasting with the customer. I can't count how many times I've been on a flight that had slowly creeping delays that, given experience, had an obvious conclusion. We have simply scads of data of airline arrival / departure times, combined with day-of-week, local and regional weather, etc., and it is unimaginable that United's central planning isn't already doing a lot of work with that data. Same goes for the other major players. If they aren't, then shame on them. Their employees that I've managed to become friendly with can recognize when delays will creep and can estimate with their gut a final amount, so if humans can do it with limited data, I'm sure machines can do better with complete data.

      My understanding, however, is that the delays are often released to the public in incremental fashion JUST IN CASE the delay ends up being shorter than an initial prediction. An over-predicted delay means more people missing their flight because they've wandered off to eat, shop, etc., thinking they had additional time.

      That said, competition in this field -- being able to accurately predict delays -- will definitely benefit the consumer.

      --

      Put my fist through my alarm clock with its ding-dong death inside my ear. - The Blackjacks.
    7. Re:Probably not that hard to do better by starblazer · · Score: 1

      UA is a mess of IT. UAX contractors (Skywest, OO, ZW) systems don't directly interface with SHARES, so delays have to be punched in. Also, inbound/outbound delays can be automated IF the gate information is correct in SHARES prior to the delay being posted. The problem is, find small podunk airports willing to 6:FM3@555GTAI1 . They don't teach you that in class anymore.

    8. Re:Probably not that hard to do better by starblazer · · Score: 1

      My understanding, however, is that the delays are often released to the public in incremental fashion JUST IN CASE the delay ends up being shorter than an initial prediction.

      You are correct. I've had delays of 2hours go poof. Upline issues, ATC holds, you name it, it's gone poof a couple of times due to reroutes and such.

      plus... rampers can move quickly if motivated. We've done 10 minute turns before negating a delay...

  8. How 'bout Airport Traffic forecasts? by Anonymous Coward · · Score: 0

    I want to know how busy the Airports themselves are going to be. How long will security lines be, how much traffic can be expected outside the terminals.

    This seems like something that am algorithm should be able to figure out based off of how many passengers are on the flights...

    1. Re:How 'bout Airport Traffic forecasts? by Anonymous Coward · · Score: 1

      Just arrive at the airport 28 hours before your flight and you'll make it to the departure gate on time.

  9. Pfft, I can do that. by Anonymous Coward · · Score: 0

    You flying through ORD or ATL?

    You gonna git delayed.

  10. Machine Learning can do a lot better by Roger+W+Moore · · Score: 3, Interesting

    Some of the airline reservation services display an "ontime" percentage next to the flight - EG This flight is ontime 75% of the time. You don't need machine learning for something that simple statistical analysis will do.

    You do if you want to provide better information than this. For example, I would be fine taking a flight which is 75% on time and the remaining 25% of the time is only 20 minutes late. I would be less happy if 25% of the time the flight was 2 hours late. Also this statistic ignores patterns in the delays. For example, suppose the flight is on time 90% of the time from Mon-Thu but delayed by 2 hours 85% of the time on Friday? This would be completely consistent with the data provided if you average over the week but clearly, you would never want to take this flight on Friday!

    While you might be able to do a simple analysis on a weekly pattern airline schedules are more complex and if the delay is caused by a complex interaction of the crew, plane and airport schedules it will be a lot harder to pick up manually whereas a machine learning algorithm should easily be able to cope with this level of complexity and spot that on the third tuesday and second wednesday of every month your flight is delayed. In fact, if the airlines do not do this already, this might be a useful tool for them to spot and identify problems so they can fix them.

  11. "Machine learning" is no match for market learning by JoeyRox · · Score: 1

    As in learning to come up with as many bullshit buzzwords they can fit into a sentence to describe what would otherwise be a pedestrian algorithm.

  12. What a no-brainer algorithm... by Applehu+Akbar · · Score: 1

    if (strcmp(Carrier, "AA") == 0 || strcmp(Airport, "EWR") == 0) then DisplayDelay();

  13. Taps into ADS-B & open tracking of flight info by ClarkMills · · Score: 1

    I think most aircraft already broadcast their location via ADS-B:

    Flight info.

    I don't know a lot about it but I believe people track these things for fun (& it sounds like fun too!). I would expect that they pour this info into a global database too. It would make sense for Google to tap this info and use a planes location & expected location as part of its prediction.

    Actually, I think there's a scheme (possibly active) out to have LEO satellites tracking this info to mitigate the "lost aircraft" events that we had a cluster of not so long ago. It cost lots of $ trying to find planes full of people that disappear without a trace.

    I wonder if SpaceX / RocketLab etc. have transponders? I would expect so but what about those military launches? Probably turned off for those...

  14. Re:Taps into ADS-B & open tracking of flight i by starblazer · · Score: 1

    ADSB antennas points to the ground and I'm not sure how well 1090Khz AM modulation would be heard in space..

  15. Re:Taps into ADS-B & open tracking of flight i by ClarkMills · · Score: 1

    Dang... there was supposed to be a question-mark at the end of my title... as in...

    "Taps into ADS-B & open tracking of flight info?"

    I don't know if Googles system actually does use ADS-B and was just pondering rather than stating (which it looks like without the "?")

  16. Re:Who could predict INVASION of the JUDENoids? by Anonymous Coward · · Score: 0

    Hi, Alex! What's the matter--you lose track of a host file or something?

  17. That is because it is a different system by aepervius · · Score: 1

    One of the cause that you get the warning much later is because the app is getting directly message from the scheduling & operating system, while you get your warning from the RES (or sometimes CKI) systems. The airline backend are a series of interconnected systems and the time it takes to propagate or even the resource given are not the same. Most probably you were actually not buying your ticket directly from the airline but through an agency or a third party system. In which case your booking was in the GDS, and potentially you are not even getting in this case the "late" message from the airline, but through the GDS messaging from the stuff you have in your PNR : email or SMS.

    If it was all one big system in the hand of the airline you would get your "late" warning probably more quickly. But this is not the case. Here google will probably tell you quicker, because the other side has to go through many legacy system, with many different protocols , some with no guaranted time but guaranted delivery among others it could be MATIP A, MATIP B, teletype, then to you it could be email and SMS. I am not even going into details here....

    --
    C. Sagan : A demon haunted world:
    http://www.amazon.com/gp/product/0345409469/
    visit randi.org
  18. Last minute announcements by joncombe · · Score: 1

    I do find that airlines seem to like to keep announcements about delays quiet until the last minute. Certainly in the UK they are rarely displayed before checkin (only after security, when you can't go back), which of course keeps you stuck in the airport where I suspect they hope you'll spend money in the shops during your delay. I find it can be useful to search for your flight on Flightradar or the like. They often have the registration of the aircraft booked to operate the flight (how they get this, I don't know), so it can be worth looking at the previous flight that aircraft is operating and see if that is late. If it is, it's likely you're flight will be too.

    1. Re:Last minute announcements by Anonymous Coward · · Score: 0

      In the "old days" when tickets were transferrable between airlines, most airlines had a policy of not admitting significant delays until all competing flights had departed. Now that tickets are less fungible, I'm not sure why announcements are so delayed. Perhaps the rule "Always lie to our customers" is still in the employee training manual.