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iPhone X Bug Leaves Some Users Unable To Answer Calls (betanews.com)

Mark Wilson writes: A number of iPhone X users are complaining about a bug that leaves them unable to answer incoming calls. Reports of the bug are spreading through Apple's support forums, and the company says it is looking into the problem. People who are experiencing the bug say that when they receive a call, their iPhone X rings, but the screen does not wake up. While the problem has been around for a couple of months, complaints seem to be growing in number at the moment.

34 of 65 comments (clear)

  1. Not a bug - a feature by xxxJonBoyxxx · · Score: 4, Funny

    >> a bug that leaves them unable to answer incoming calls

    Can I get this ported to my Android phone please? 85% of my inbound calls are from spammers looking for truck drivers. (Thanks, someone who once used my number in a form somewhere.)

    1. Re: Not a bug - a feature by Anonymous Coward · · Score: 1

      There's apps in the store that blacklist numbers (if it's not already part of the os like Samsung)... Or reject all calls except those in your contact list

  2. commentsubject by Falos · · Score: 1

    Who needs buttons, all I/O can be performed by touch screen digitizers, we'll do anything to claim the phone has a 20-inch* screen

    *diagonal**
    **through all three*** spatial axes
    ***actually through a significant 4th one because the measurement we'll use on the CES posterboard (and consequently tech articles from journalists who held it for 30 seconds) will be made near the edge of a gravitational singularity

  3. Meh by burtosis · · Score: 3, Insightful

    I think phones have been on a steady decay of actual performance as a phone ever since they stopped using sensible antennas. Not to worry, I'm sure those people were just answering it wrong...

    1. Re:Meh by Hal_Porter · · Score: 1

      True actually. I noticed a bad drop off in RF performance when I moved from my Nokia 3410 to my first smartphone.

      --
      echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
    2. Re:Meh by sremick · · Score: 2

      Seriously. I miss the days when an external antenna connector was standard. I loved plugging in my +7db gain antenna mounted on my car and going from 1 bar to 5. It was often the difference between being able to use the phone and not.

      Considering there's still several 30-60 min driving stretches around where I live where there's virtually no cell reception, and such things would be still quite useful in 2018. Probably going to need to invest in a re-radiating booster but that's not as efficient, elegant or inexpensive. And it's not going to get any better as we push towards cell technologies that use higher frequencies without the range or penetration as what we have now (let alone 15y ago) and require even MORE towers when issues prevent enough towers going up for even ubiquitous 2G coverage.

    3. Re:Meh by burtosis · · Score: 2
      You probably have already but this tip:

      Open up the Phone app and dial in *3001#12345#* , then hit Call . Field Test Mode will open up immediately and you'll see the signal strength in dBm in the upper left corner of the screen. Tapping the number (or baubles) will toggle between dBm and little baubles

      Is pure gold on iPhones because when you have a real signal strength reading you have a much better idea of how well your phone is receiving and where dead spots are.

  4. I have a similar problem with iPhone 6S by ReneR · · Score: 1

    sometimes my iPhone 6s does neither ring, nor show a call, I only know I have a missed call when my provider sends me the voice mail memo, ... :-/ 2018 - when even phone calls do not work reliable anymore, #peakbugs :-/

    1. Re:I have a similar problem with iPhone 6S by burtosis · · Score: 1

      Probably not any help but I had the same issue occasionally on my 6s but it stopped when I switched carriers so I assumed it was a SIM card or carrier issue.

  5. Re:fuuuuck by TWX · · Score: 3, Funny

    Buying stock with loans? That's a bold strategy Cotton, let's see if it pays off for him.

    --
    Do not look into laser with remaining eye.
  6. Re:oh, so you want to take calls on your 'phone'? by TWX · · Score: 2

    Probably because the features that a handheld computer with 24/7 radio communications to the Internet offers is a total paradigm-shift over using something roughly the same size for simple voice communications.

    Mind you, it's a pretty miserable failure for the device, first and foremost thought of as a phone, to fail to function as a phone.

    --
    Do not look into laser with remaining eye.
  7. Touching it wrong by Anonymous Coward · · Score: 1

    The iPhoneX needs to be touched in its special place to respond. Not all fanbois have ever touched a phone like that.

  8. Apple's software quality has been bad for a while by postmortem · · Score: 1

    What's going on, how come that one of world's biggest companies can still afford to produce such buggy software? It is not like they cannot afford enough software testers.
    I don't think that they don't care either, maybe don't care enough anymore after somebody who really cared has died..

  9. Is the phone function now secondary? by QuietLagoon · · Score: 3, Insightful

    Has the phone function of smartphones been relegated to a secondary tier of performance and quality? I mean, who releases a phone that doesn't do phone calls? Really.

    1. Re:Is the phone function now secondary? by geek · · Score: 1

      I used 30 GB of data last month. I used 12 minutes of call time.

    2. Re:Is the phone function now secondary? by mjwx · · Score: 1

      Has the phone function of smartphones been relegated to a secondary tier of performance and quality? I mean, who releases a phone that doesn't do phone calls? Really.

      None of my smartphones has every had an issue making or answering calls. But I've been on Android the whole time. Even when I was experimenting with custom ROMs the phone function was always rock solid. The problem here is with the sub standard design, not the relevance of the function.

      However I hardly ever use the phone function any more. Its mainly for data on the move where I might occasionally need to make or take a call. I use it more for navigation than voice communications.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
  10. Re:fuuuuck by Hal_Porter · · Score: 2

    My BTC holdings are now below where they were purchased, and frankly I can't pay back the loan I used if this doesn't turn around.

    Buy on the dip dude. Remortgage your house and buy more! Don't miss out on the coming historic gains.

    Leading Internet economists believe the tulip market cap will hit $2 brazillion by 2020.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  11. Re:Apple's software quality has been bad for a whi by Hal_Porter · · Score: 1

    Apple needs a control freak boss in charge to shout at people during the production of its gizmos. Once Jobs died they couldn't find someone to make it all work, so it's all becoming sloppy.

    It's like Microsoft started to go down the tubes once Bill Gates stepped down.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  12. minor bug at most by shadowrat · · Score: 1

    It's not like these things are really used for phone calls.

  13. Answering calls? Oh, it's so quaint.... by 140Mandak262Jamuna · · Score: 1
    I don't know why old people who actually speak into the phone bother buying smartphones. It is not meant for them. They should probably stick to a Nokia candybar, they really like fancy four pips for battery and four pips for signal strength on a black and white non backlit LCD screen. That's about the amount of info they can absorb from a screen, any screen.

    This iPhone is for the cool kids, who use it to be in touch using many ways of communicating. Even when they want to speak they would rather speak into a whatsapp voicemail app. The idea that you need to speak out a reply because there is a person on the other end, monitoring you in real time hearing you speak and is waiting to respond as soon as you finish talking is unnerving to the younger generation. Asynchronous communication, send out a message, even a multimedia message containing your voice, and give the other side enough time for think, look at a cat video, organize the thoughts, check the twitter feed, formulate a response, check the facebook page, type out/speak out a response, check snapchat, and send a reply, that is the way to do it. In the mean time, instead of monitoring the other guy in real time, you get to check your twitter, snapchat, facebook feeds and look up amazon order status too.

    The bug reports are sporadic mainly because very few youngsters actually call each other to talk in real time.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
    1. Re:Answering calls? Oh, it's so quaint.... by sysrammer · · Score: 1

      +1 funny informative/insightful.

      --
      His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
    2. Re: Answering calls? Oh, it's so quaint.... by Brockmire · · Score: 1

      Pips? Where the fuck are you from? They're called bars.

  14. I have a different problem by Cro+Magnon · · Score: 1

    Sometimes I've gotten a phone call, and that bar that says "Slide to unlock" doesn't work. I can still answer calls on my iPad or iWatch, but it's definitely a glitch.

    --
    Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
  15. "Calls?" by R3d+M3rcury · · Score: 1

    You mean, like a voice call? Like somebody punched in my phone number?

    How quaint!

  16. Re:oh, so you want to take calls on your 'phone'? by sysrammer · · Score: 1

    Ditto. Also, I notice a preference for people nowadays to *not* use phones as a phone.

    --
    His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
  17. Get off my lawn by Curunir_wolf · · Score: 1

    The only good phone is a land line, and the phone should be made out of Bakelite!

    --
    "Somebody has to do something. It's just incredibly pathetic it has to be us."
    --- Jerry Garcia
  18. Re:Apple's software quality has been bad for a whi by ThomasBHardy · · Score: 1

    Our phones and tablets are all Apple. I'm not a raging fanboi, but I prefer the vastly larger base of apps that Apple has to offer. We've been generally happy with them outside of some performance issues which we now know were batterygate. I like being able to treat my phone like an appliance and not be thinking about it much since Apple does a seemingly better job of keeping out the abusive apps than Android has.

    That said, there's a definite feel of decay going on. For the first time, I no longer am willing to apply Apple updates until after they are in the wind for a good while. The latest IOS has a number of what I feel are poor decisions.

    I would find it difficult to believe that Jobs would have allowed the iPhone X's indented top of screen.
    I disapprove of the "we'll just turn your buletooth back on when we feel like it" feature.
    Apple maps is still significantly inferior to Google maps.
    High contrast/vision impaired features are poor
    I get momentary lockups/pauses where it's unresponsive, particularly when a call comes in.
    iTunes on windows is a masterpiece of bloat and slowness.

    I'm not saying that Jobs was a saint or anything, but I think that if he was around and ran into these or any of dozens of other oddities, he'd have gone straight to the source and when he was done it would be fixed.

    My confidence continues to dwindle under Cook. He may be a fine CEO, but he's not running the product focused shop that made Apple what it is/was.

    We just got new 8s. When these are at the end of their lifecycle, unless things have turned around at Apple, we may be getting Androids next. It'll hurt to cut the cord on the many existing apps we have, but I need to get a sense of focus on quality from them to keep my business.

    --
    Warning: Teh poster of this messaeg is lysdexic
  19. They should all just buy an apple watch by edtice1559 · · Score: 1

    Then they would have no problem answering the call. They wouldn't even have to pick the phone up. Maybe there will be a class action and the affected users will all get 10% off their iWatch.

    1. Re:They should all just buy an apple watch by organgtool · · Score: 1

      That sounds like a response generated by Oracle. Nothing is ever their fault, it's always your fault for not buying supplemental products and services to do what you expected the original products to do.

    2. Re:They should all just buy an apple watch by edtice1559 · · Score: 1

      I guess I need an explicit [/sarcasm] tag!

    3. Re:They should all just buy an apple watch by organgtool · · Score: 1

      I caught the sarcasm - I was just noting that your sarcasm is Oracle's actual business strategy.

  20. Re: You're holding it wrong. by Thundercat007 · · Score: 1

    It's just slang, Grandpas don't know that hip jive talk these days.

  21. Re:Apple's software quality has been bad for a whi by Hal_Porter · · Score: 1

    I would find it difficult to believe that Jobs would have allowed the iPhone X's indented top of screen.

    Funnily enough it recently occured to me the LG V20's always on dual screen is a much better way of dealing with the problem of needing a cutout for the cameras.

    https://www.youtube.com/watch?...

    Of course the V20 was mostly ignored by the idiot tech journalists who raved over the iPhone X. Shame really, it's a great phone, if you can still find one.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  22. But, but... by MerlTurkin · · Score: 1

    ...it just works!