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Remote Work is Going To Keep Increasing, Study Says (upwork.com)

Freelancing website Upwork has published its annual Future Workforce Report, which explores hiring behaviors of over 1,000 U.S. managers. It finds: As companies struggle to fill the skills gap, they're embracing agile, remote teams to get work done. Nearly two-thirds (63 percent) of companies today have remote workers, yet a majority lack remote work policies.

Companies have the resources, but lack the policies to support remote work: While companies feel confident they have the resources in place to support remote work, many lack a formal policy. Sixty-four percent of hiring managers feel that their company has the resources and processes in place to support a remote workforce, yet the majority (57 percent) lack a remote work policy.
Companies with work-from-home policies have become more lenient & inclusive: As companies increasingly embrace remote work, they're evolving their work-from-home policies. Nearly half (45%) of hiring managers said their company's work-from-home policy has changed in the past five years, with 60 percent saying it has become more lenient and inclusive. This increased inclusivity is making it easier for companies to find the talent they need. Over half (52%) of hiring managers that work at companies with work-from-home policies believe hiring has become easier in the past year.
Findings indicate remote work is likely to become the new normal: Over half (55%) of hiring managers agree that remote work has become more commonplace as compared to three years ago. Five times as many hiring managers expect more of their team to work remotely in the next ten years than expect less.

41 of 108 comments (clear)

  1. Not going back. by 0100010001010011 · · Score: 2

    I've worked remote since ~2010. I still go to the office occasionally, usually one week a month for all of the stuff I can't do remotely.

    I can't imagine trying to shoehorn my life back into the terrible 9-5 mold. The first thing I ask recruiters when they try to poach is if remote is possible and if not shoo them away.

    Our house is paid for, I like where we live, my wife likes her job. I'm not playing the "lets drag the family across the country for breadcrumbs and hope I don't get laid off from this new position" game.

    1. Re:Not going back. by Xenolith0 · · Score: 2

      I'm in nearly the same boat as you. I worked from home 90% of the year and travel out of state to random client sites the rest of the time.

      I've had job offers from companies, usually for more pay, but none of them let me work from home. So I end up turning them down. It's really hard to beat a 30 second commute from bed to office. Fresh, well made coffee, and a comfortably setup office to my tastes. Best of all is, when I'm done for the day, I have a 30 second commute to home.

  2. really? by green1 · · Score: 2

    With news story after news story about companies cancelling their work from home programs, it this really true?

    Don't get me wrong, I think that remote work SHOULD increase, I see no reason to deal with a commute just to be less productive in the office than I could be at home. all while costing the company more money in real-estate and equivalent.

    But as long as managers are lazy and prefer to manage by time-clock rather than by worker performance, I'm not sure we can expect to see large strides in this area.

    1. Re:really? by aaarrrgggh · · Score: 3, Insightful

      Most senior managers want to be able to make it happen. The biggest bottleneck is mid-level or junior managers being unable to manage [their reports if they can't see them]. Training of junior staff also becomes harder. An office where everybody but the junior staff works remotely is non-functional.

      I want to redefine my role as remote, but getting around the face-to-face culture within our office is hard.

    2. Re:really? by Critical+Facilities · · Score: 1

      From what I've observed (and been part of) is that the main reason companies get into the cancelling of remote positions is for money. They want to save money anywhere they can. Usually this is folded in with a transformation to an "open, collaborative work environment" where offices and cubicles are removed so everybody can be fun and vibrant and bubbling with ideas and cross pollination.

      Except it's not about that. At all.

      The reason companies cancel their Work From Home jobs and remove the cubes and offices is to a) reduce their real estate footprint which reduces their rent and b) piss off enough people that they'll quit. That way, the company doesn't have to pay severance. It's a veiled way of performing layoffs and it works like a charm.

      Unfortunately, the companies who started this trend (GE for example) have abandoned it because they learned that once you let that play out, all of your best folks leave, taking all the tribal knowledge with you. The companies still doing this shit now are the dumbasses who are so far behind the times they can't see straight.

    3. Re:really? by Plugh · · Score: 2

      I've been managing remote teams for a decade and a half. My direct reports are in Mexico, India, and the East and West Coasts of the USA. Frankly it's very straightforward. I talk in real-time to each direct every day, via webconf or phone. People are available in chat or pick up a quick webconf at any reasonable hour in their local timezone. Sure, as a manager I wind up having some calls at 6AM and others at 9PM, but I'm OK with that, especially since I can usually WfH as well. Not spending the time driving to and from the office, not getting bugged by office chit-chat, being able to go directly from bed to the keyboard and back without breaking stride; these are *huge* productivity improvements. Being able to take a 10-minute catnap when I'm not otherwise feeling productive (eg after lunch) is also an incredible boon; you can't take a 10 minute nap in an open-design office without looking like a slacker, even if you need a nap because you work 10 hour days. The fact that my employer let me work from home most days more than made up for my otherwise lower-than-market salary. I didn't look elsewhere and continued to work hard because I liked the job.

      At least, all that was true until last year, when our executive VP decided WfH was strictly prohibited because "agile one-team!" Now I'm forced to drive to the office and sit next to people who I don't actually work with, wasting gas and time for appearances, rather than focusing on my actual work output. Meanwhile I still have direct reports in radically different timezones. Needless to say, I'm looking elsewhere for a more sane employer. Best time to look for a job, is when you already have one...

    4. Re:really? by omnichad · · Score: 2

      you can't remote-work a fast-food restaurant.

      Unless you're at a McDonald's drive-through speaker.

    5. Re:really? by green1 · · Score: 1

      You're not making any sense. You say they cancel work from home positions so that they can shrink their real-estate footprint, but people working at home don't require ANY real estate footprint.

      As for pissing off people so they'll quit, I suppose that's possible.

    6. Re:really? by Critical+Facilities · · Score: 1

      No, you're misunderstand me. The reducing their footprint comes from the "collaborative office" transformation (or whatever they're calling it nowadays). You know, take a floor that has about 20 cubicles and 6 offices and "transform" it into an open plan with corrals with seats for 45. You pack them in like goddamn sardines but tell them it's so that you'll "spark creativity" or whatever.

      That part reduces your footprint significantly.....even including the folks who come in from home. Typically it's a two phased approach. First you take the office and squeeze it down and wait for the first wave of folks to quit. Next, you bring in the poor folks who've worked from home for 10 years and see how long they can endure a commute and being in a bull pen all day....which typically doesn't last long.

      It's evil, but it's effective. HP did this while I was with them.

    7. Re:really? by King_TJ · · Score: 1

      I think it's true where I work. I've been there for 6 years now and when I started, telework was something we were technically equipped to support. We had some proprietary Cisco VPN software we loaded on all of the Windows laptops for it, etc. But it was still viewed as something only a "select few" people were approved to do. (Typically, it would be someone like a graphics artist or producer who they knew would probably just quit and go freelance if they weren't given the option to work from home most of the time.)

      Currently, we upgraded all of our gear to Cisco Meraki and we have about 20 of their Z1 and Z3 remote access points we can deploy to people. Everyone else can VPN in from several different geographic locations using the built-in VPN software on a Mac or a Windows machine, and we've doubled our bandwidth at most locations to make it work better. Our head person in Finance just started working remotely, since she elected to move out of state. Our I.T. team works remotely at least as often as any of us are in one of the offices. And a whole slew of other employees work from home randomly/occasionally, whenever they see it as appropriate.

      Ironically? I really believe the real-estate is one of the things holding us back from encouraging *more* telework. Again, I could see that evolving with time. But in our industry, there's a certain amount of "clout" in having a nice physical office presence with a relatively prestigious address. They shell out a lot of money on leases to have space in places like downtown Chicago, Washington D.C., New Orleans, etc. And as people stop coming in, I think management has a bit of frustration that so much of that square footage they're paying on is under-utilized.

      I've noticed a bit of a trend towards offering a lot of free lunches or special events/perks in various office locations, in an attempt to get more people to come in instead of working at home. To be fair ... it does also help encourage a bit of brainstorming that might not happen if you didn't get the group under one roof like that.

    8. Re:really? by aaarrrgggh · · Score: 1

      How do/did you deal with training?

      I have introverted engineers that think writing down a question is a sign of weakness, and are deathly afraid of asking a question over the phone! The only way I can help them is (I kid you not) watching for them to wander near my office and asking if they need any help. (My physically walking around the office has mixed results.). When we establish that they have a question, I end up needing to look at their two (or three) monitors and tell them to bring up different data on each, ultimately resorting to a sketch pad (and often their peer or direct supervisor coming over as well).

      While I have no problems picturing how the workflow could be handled remotely, I'm not sure what tools could actually do it, and I don't know how you get people to not be afraid of raising their hand.

    9. Re:really? by Plugh · · Score: 1

      > I have introverted engineers that think writing down a question is a sign of weakness, and are deathly afraid of asking a question over the phone First, make sure you're dealing 1-on-1 with them, not in a group/scrum situation. Try doing pair programming with them. Be sure to chat about non-tech stuff, get them comfortable with you. Be sure and ask *them* questions, give them a chance to assert their intelligence and utility for you. No doubt though, "management by walking around" is powerful and useful.

  3. who did they survey. by fish_in_the_c · · Score: 1

    I mean , there are 'alot' of positions that will never be romote.
    Remote waiter? Remote real estate agent? factory worker? Home builder, gardener, cook.
    I mean, not that they can't have a 'remote office', but there is just a lot of work that actually requires a persons hands be in the same location as the work they are doing.

    --
    âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.
    1. Re:who did they survey. by green1 · · Score: 1

      There was a bitter labour dispute where I worked a while back. The union went on strike, but forgot to tell the employees, they claimed it was a lockout so they didn't need to hold a strike vote (even though everyone could still go to work) Anyway, long story short, the vast majority of the workers crossed the picket line, while a small but very vocal minority picketed.
      This was at a telecom company. I remember an incident where I was hooking up a phone line at the top of a telephone pole while a picketer below yelled in to a megaphone "They're sending our jobs overseas!" I called back "I'd like to see them try!". She wasn't particularly impressed....

    2. Re:who did they survey. by R3d+M3rcury · · Score: 1

      Remote real estate agent?

      Quadcopter - remote agent

      Maybe just set up a screens around the house...

    3. Re: who did they survey. by green1 · · Score: 1

      Neither is calling a strike without asking your members.

      When, despite the negative stigma, the vast majority of your members cross your picket line, maybe you should re-evaluate your choices in calling the strike in the first place. Never mind that management had to tell the employees that the strike was even happening because the union hadn't bothered communicating it to anyone!

  4. Remember this ... by 140Mandak262Jamuna · · Score: 1
    If you can work from home ....

    ... Vijay Venkataramudu can do the same job from Bangalore.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
    1. Re:Remember this ... by green1 · · Score: 1

      Also remember that just because you go to the office doesn't mean your job can only be done from there.

      People who are smug enough to think that their mere presence in an office building make them safe from having their job sent overseas are delusional, there's no reason to think you're any safer. You might as well enjoy working from home while waiting for your job to be sent overseas instead of commuting to the office each day while awaiting the exact same fate.

    2. Re: Remember this ... by TimMD909 · · Score: 1

      Odd... At my company, people are judged on the quality of their work, and not which institution that gave them an expensive piece of paper years ago. I much prefer the meritocracy I've found myself in that your situation.

    3. Re:Remember this ... by fish_in_the_c · · Score: 1

      unless of coarse, you job is security related and requires U.S Citezen ship. I guess Vijay
      'could' be a U.S. citizen living in India, I understand that is common enough for IBM employees to be offered the 'opportunity' to move.
      In general though there are advantages to being in the same time zone , and or legal jurisdiction as your company head quarters.

      --
      âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.
  5. Re:VERY Remote work. by 0100010001010011 · · Score: 1

    In a global economy it turns out that people get paid closer to what they're worth. For our meat grinder 'warm bodies' work I'd rather hire a voctech student at $15/hr that I can have a plain English conversation with over some outsourced team.

    And the ones that actually can cut it, aren't working for $15/hr.

  6. Pendulum action by sanf780 · · Score: 1
    We know where we started (everybody working outside of home). We do not know the end result (ratio of people in the office to people at home). We enjoy how the actual control loop rectifies itself with all the overshoots and the noise. Oh, the noise.

    Wake me up whenever this movement settles, please.

  7. Re:remote work is a euphemism for slacker by fish_in_the_c · · Score: 2

    if your employer expects you to get things done, and you actually get done the things they want, what difference does anything else make.
    If your employer doesn't have a good way of measuring your work product , then they have a different management issue that exists if you are in the office or not.

    --
    âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.
  8. Re:VERY Remote work. by fluffernutter · · Score: 1

    Too bad prices don't also come down to what everything is worth. Instead, your salary goes down and prices seem to be very much the same.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  9. Re:VERY Remote work. by green1 · · Score: 5, Insightful

    That's because businesses have lobbied hard to ensure that employees are a global market, but that commodities are not. That's what trade tariffs are for, that's what IP laws that guarantee monopolies on certain ideas are for, that's what region coding and anti-circumvention laws are for, that's what intentionally non-uniform safety standards are for.

    As a multi-national corporation you can feel free to make your products in whatever country you chose, have your employees in whatever other countries you chose, and pay your taxes is a completely different country of your choice.
    As a consumer though you must buy many items only from sanctioned groups in specific countries.

    e.g. A company can make my car in Mexico, but I can't buy a car from Mexico, that would be illegal as only vehicles sold in my own country are certified to pass our safety standards, and we don't care about the safety standards of any other country. A company can film a video in India, but if I buy a copy of it sold there it won't play on my DVD player, and it would be illegal to bypass that restriction. The list goes on, and on, and on.

    Best laws money can buy.

  10. Shockingly Wrong by sdinfoserv · · Score: 1

    oh? /. decided to start working again?
    We'll, not getting the posts right this time either. Big companies are demanding more control and restricting remote workers. sorry:
    https://www.nbcnews.com/busine...

  11. Re:VERY Remote work. by rickb928 · · Score: 1

    'worth'.

    I doubt that word means what you think it means.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  12. no network neutrality = ISP can rip people off by Joe_Dragon · · Score: 1

    no network neutrality = ISP can rip people off You want you VPN to have good QOS then pay for our teleworker add on

  13. Remote work website commissions study... by RhettLivingston · · Score: 1

    and finds that remote work will keep increasing. That's big news. It's not like surveys are so easily manipulated by the questions asked that not manipulating them is the really hard part.

    Surveys performed at the request of people or organizations with a stake in the results are rarely brokered by a third party to hide the customer and are thus rarely worth the paper they are written on. Yes, I know this is electronic.

  14. Re:remote work is a euphemism for slacker by nitehawk214 · · Score: 1

    Says the person posting to slashdot during work hours.

    --
    I'm a good cook. I'm a fantastic eater. - Steven Brust
  15. Not until H1B and H4 Visas go away by Seven+Spirals · · Score: 1

    Companies stopped doing W@H since hiring Indians was a cheaper alternative and they figured "remote is remote" as if there is no difference between one tech worker and another. So what if they don't know your language, aren't awake when you need to talk to them, or have shit-standard skills. Bean counting business suit weasels don't care. They'll just pound the table to get "less with more" from the folks left behind.

  16. Re: VERY Remote work. by rickb928 · · Score: 1

    'citing kind of'

    As in, not really.

    Whoosh.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  17. Re:VERY Remote work. by 0100010001010011 · · Score: 1

    Too bad prices

    Don't "remote" work from San Francisco. Without ever leaving the US there are a lot of cheap communities, some with community broadband.

  18. Moderation is the key by PrimaryConsult · · Score: 1

    Problems with remote work:
    1. If a company goes 100% work from home, they could outsource to India.
    2. When a company decides remote work is not working, they make everyone come in full time, massively disrupting everyone's lives.

    These issues can both be avoided with a combination of the two - where I am allows for up to 5 days work from home every 2 weeks. This is quite flexible, since you can do 1 week on-1 week off, or alternate days, or any other pattern employee and supervisor agree on. The above problems are solved because:
    1. Management seeing and interacting with the employees goes a long way to stave off offshoring ideas. It places a concrete value on locally available employees.
    2. They're more likely to tweak individual work plans if there's a problem, rather than blanket rescinding permissions for everyone (i.e. Yahoo). It's less disruptive for both sides if management asks an arbitrary handful of employees to change their days to facilitate a project than if those same employees suddenly have to come in when they may not have even seen the office in years.

  19. bad company by bigtreeman · · Score: 1

    So why do we need companies ?
    We only need collaboration to achieve big things.
    Management is best done by computers and the workers take all the profit.
    Once workers accumulate wealth, they won't need shareholders skimming the cream.

    --
    Go well
  20. India [Re:Moderation is the key] by Tablizer · · Score: 1

    Re: [Problems with remote work:...[gateway to] outsource to India.] This assumes that the workers in India are competent. I have seen far too many projects sent to India for cost savings only for the project to utterly fail and result in a 100% loss. I have found that for the truly competent people in India, you're paying at about $60,000 per head.

    It's mostly the same here: you get what you pay for, but about a 15% difference. You have to pay roughly 70k in the US for competence. (I know, plenty of exceptions, it's only a generalization.)

    Screwed-up managers will screw things up regardless of where they get staff such that they figure it's better to pay less for failure. Would you rather pay $115 mil for the Titanic or $100 mil? Dysfunctional orgs can't compete on competence, so they instead focus on cost, becoming the 98-cent store of service. Sure, their wash-rags degenerate into lint, but so do the competitor's: the 99-cent store.

  21. Re:remote work is a euphemism for slacker by Darinbob · · Score: 1

    False. And true...
    It really depends upon the individual. It actually takes more effort to be productive from home I think. If the person was a trouble in the office for not communicating effectively, it will usually become a disaster if that person works remotely. You often need to specify clear goals, sharply constrained tasks, and solid deadlines for remote workers. The company also has a responsibility to let the worker know clearly they they are or are not meeting expectations.

    For instance, a contractor often does better at this, because they almost always have a clearly defined set of goals in their contract.

    I would suggest that workers should only get a chance to work remotely once they've proven their value and work ethic. Of course, this depends upon the job type.

  22. Re: remote work is a euphemism for slacker by Reverend+Green · · Score: 1

    Found the PHB!

  23. Re: VERY Remote work. by 0100010001010011 · · Score: 1

    There are so many industries, I'm probably not in yours. Last position was at $65/hr. Is that up or down for you?

  24. Third Wave by Doctrinsograce · · Score: 1

    Alvin Toffler suggested it. Imagine if we didn't spend money on mass transportation but mass remote working!

  25. Re: VERY Remote work. by helpfulcorn · · Score: 1

    That's about what I make (around $66/hr if I take my salary and break it down). I'm in the debt collections software industry, and it's very niche and difficult to find good engineers or even good software for the industry. I used to work at a national ISP and made about half that, and when my job was literally sent to India I am glad I found this niche, though it sucks community-wise rarely anyone to speak to about it, largely because the industry itself is run by just total scumbags.