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Samsung Will Begin Offering Same-Day Repairs On Galaxy Phones This Week (bgr.com)

Posted by BeauHD on from the ready-or-not-here-I-come dept.

hyperclocker shares a report from BGR: Samsung announced on Wednesday that it is partnering with uBreakiFix to bring same-day, in-person phone repairs to Galaxy device owners across the United States. Starting on March 15th, Samsung customers will be able to bring their phones to any of more than 300 uBreakiFix service locations and have their devices repaired on the spot and usually within two hours or less. Samsung plans to expand the program throughout 2018 as well. Galaxy owners will have the option to either schedule an appointment at a uBreakiFix location, or just drop the phone off without calling ahead. Samsung assures customers that all uBreakiFix repair centers will have genuine Samsung parts, proprietary Samsung tools for the repairs, and conduct repairs by Samsung certified pros.

9 of 19 comments (clear)

  1. Re:Broken web page by silverkniveshotmail. · · Score: 1

    It worked for me but the closest location to Seattle is San Francisco.

  2. S8+ by RobXiii · · Score: 1

    I'm not buying another Samsung phone. I have an S8+. With a case. It fell out of my pocket while under the car changing oil, and the screen shattered. This was a1-2" drop. They claim to be using gorilla glass, but clearly are not. It's 299$ just for the parts on Amazon, who knows what it will be to get it repaired at these places. Why would they advertise for this? Obviously there are too many broken phones ;\

    1. Re:S8+ by fedos · · Score: 1

      For my area, that repair would have cost you $230 according to the website.

    2. Re:S8+ by fedos · · Score: 1

      I went through a few different locations around the US, and it looks like they charge the same price everywhere.

  3. Re:Confusing reporting by VernonNemitz · · Score: 1

    Regardless of the reporting, I'm interpreting the article as Samsung competing against Apple by offering phones of comparable capability that cost less to fix, because easier to fix (if only takes 2 hours). Some folks might switch because of that.

  4. Nice businessmodel by nospam007 · · Score: 1

    OTOH hairdressers have been fixing bad hair that way for millennia.

  5. Samsung S8 Active by clifwlkr · · Score: 1

    Take a look at the S8 Active. I got that, and it has a metal edge to it, nice backplate, and flat glass. It is mil rated and waterproof. It also has a 4000mah battery so it will run for 2 days easy. Yes, it is a bit heavier, but I don't need a case so that makes up for it.

    And for me, I hate the curved screen and this one is flat.

  6. Are the repair people trust worthy? by antdude · · Score: 1

    Will they steal the phones, access its datas, etc.?

    --
    Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  7. Re:Confusing reporting by fedos · · Score: 1

    Why do you think there's a problem? This is an offer of a new service, not a response to an emerging issue with their phones.

    FTFA:

    “This announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it.”