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Is Microsoft Trying To Make Windows 10 Mail Worse? (venturebeat.com)

Emil Protalinski via VentureBeat argues that "Windows Mail is unusable, and instead of improving it, Microsoft is looking to drive users away": Microsoft started forcing Mail to use Edge for email links in Windows 10 build 17623 last month. This week, the company started including Office 365 ads right at the bottom of the app. But even these poor decisions are just extra nails in the coffin. Windows Mail has difficulty sending and receiving email. No, I'm not exaggerating for effect. If you have an email open and Windows Mail detects that a new email has hit your inbox, you'll get a notification. Standard stuff. If, however, you then click on said notification, Windows Mail will take you to the open email message, rather than the one that you just clicked on. That's half of the time. The other half of the time this happens, Windows Mail will crash altogether. Apparently having one email open and trying to open another one that just came in is overwhelming for Windows Mail. But that's not the end of it.

Windows Mail is also notorious for not sending emails. Multiple times a week, I open an email, hit reply, type out a quick message, hit send, and alt-tab back to Chrome or Word. Any normal email client will send the message despite the app not being the active window. With Windows Mail, countless times I have wondered why I never got heard back to a specific reply, only to discover hours later, and completely by accident, that the message is still a draft. It's not even sitting in my outbox -- it's just a fucking draft. I end up debating whether to send the email hours late, or if it doesn't make sense to send it anymore. That's not a decision I should have to make. There are of course small features I would like to see added to Windows Mail, like being able to set formatted signatures (as opposed to just plain text), but that's hardly a priority. Windows Mail is unusable, which means Windows 10 doesn't come with an email client. That's incredibly sad.

40 of 232 comments (clear)

  1. Feature or bug? by ColdWetDog · · Score: 4, Funny

    "Windows Mail is also notorious for not sending emails."

    I kinda like that. Maybe I will get my coworkers to move off Exchange.

    --
    Faster! Faster! Faster would be better!
    1. Re:Feature or bug? by war4peace · · Score: 5, Insightful

      Exchange Server has nothing to do with Windows Mail.

      Now, Windows Mail is like Notepad. Basic application, doing basic stuff. Sort of "better than nothing".
      There are zounds of free e-mail clients out there, why are you stuck with using Windows Mail is beyond me.

      --
      ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
    2. Re:Feature or bug? by Alain+Williams · · Score: 3, Interesting

      There are zounds of free e-mail clients out there, why are you stuck with using Windows Mail is beyond me.

      You & I are not typical computer users; we know that other MUAs exist; know how to find them; know how to install them. Many people would not install a different MUA; if you were to tell them to do it they would not for fear of it breaking their PC. Sad but true.

    3. Re: Feature or bug? by Brockmire · · Score: 3, Insightful

      The newbies I run into have only used mail in a browser and have never used a client, except for their phone's email account so long as it had good autodiscover and didn't require knowing server names and ports, just needing email and password.

    4. Re:Feature or bug? by thegarbz · · Score: 2

      You are talking about average joes under 35. The rest of the even more average joes are using their shitty email service provided by their ISP.

    5. Re:Feature or bug? by Cederic · · Score: 2

      It's how I talk.

      I also use other common words and terms such as 'email client'.

    6. Re:Feature or bug? by chrish · · Score: 2

      Part of the problem is that desktop email clients have been largely abandoned. I guess Apple is the only big company still putting any official effort into their Mail.app, but then that's not an awesome app.

      I've been using Thunderbird for ages, and Mozilla ignoring it for so long makes me sad. I'm hoping it gets an upgrade to the Firefox Quantum base (and a 64-bit build), but I'm one of those folks who wasn't depending on extensions that stopped working...

      Every year or so, I try to find something, anything, that's usable as a mail client for Windows. Every year, I'm disappointed and go back to Thunderbird.

      The biggest missing feature seems to be a spam filter, somehow.

      Mailbird (https://www.getmailbird.com/) is pretty decent, but development of anything other than cosmetic features is glacial, and they don't seem to see the need for an actual spam filter, suggesting you instead depend on your mail server's filters. That's not entirely unreasonable, I suppose, but Mailbird also doesn't support filter rules, so I can't get rid of garbage from spammy recruiters.

      Mailspring (https://www.getmailspring.com/) has the same problem (no filter rules, no spam filter) but the devs have acknowledged that this is a good feature... when they've had a chance to implement it I'll definitely give this another try.

      So many of the Windows mail apps have been abandoned for ages that they can be written off. I wouldn't want to get too chummy with a program that hasn't been getting security updates for a decade.

      Help us Thunderbird, you're our only hope!

      --
      - chrish
    7. Re:Feature or bug? by rickb928 · · Score: 2

      If your coworkers *can* move off of Exchange someone is doing it wrong.

      And when you start in with 'whaaaa?', you don't understand Exchange. At all. Think first.

      --
      deleting the extra space after periods so i can stay relevant, yeah.
  2. Another client? by paolo.redaelli · · Score: 5, Insightful

    Why don't you use another client, such as ThunderBird?

    1. Re:Another client? by Anonymous Coward · · Score: 2, Informative

      At home, or if YOU are the boss, no problem. For the most part, its the management upstairs who were wined and dined by Redmond "reps" (agents) who dictate the use of sub-standard software in the workplace. Software, what's that? .. I'm a marketing guy myself; but man is this steak good (ref: Matrix). And if entire cities should "rebel" (posterchild: Munich), MS will turn all things around them into hell until they return to the mormon fold. Anything with "American Corporation" associated with its description must be suspected of being evil. Sad but true.

  3. Of course its crap by Anonymous Coward · · Score: 2, Interesting

    Their UWP platform is FAIL all round, its just HTA/ActiveX just in a different wrapper, there are zero UWP apps that are a "must have" and developers know this, no users, developers or managers want or asked for a "store" (and associated antitrust privacy/SPOF Windows Live account) in Windows and now WinPhone is dead it doesnt make sense, junk the whole thing, fix the bugs and leave the fucking thing alone.

  4. Re: So just don't use it? by Z00L00K · · Score: 5, Interesting

    For me I'm using Thunderbird. It's good enough. And it's not like mail is going to change radically as it is now.

    You may think that Thunderbird is a bit old, but it's working pretty well and don't cause any trouble.

    --
    If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
  5. They all hate email by joh · · Score: 5, Insightful

    Email is de-centralized, it's an open standard and with some effort you can use it for basically everything. So they hate it. They all want you to use centralized, closed platforms with every bit of data going through their servers. They = MS, Google, FaceBook, all of them.

    The fact that you need to jump through hoops meanwhile to get a sane email environment isn't at all an accident. They don't want you to use email. So fucking use it.

    1. Re:They all hate email by AmiMoJo · · Score: 4, Insightful

      That might make sense if they had a competitor to email, but they don't. In fact Microsoft profits heavily from email, through Exchange servers, Exchange cloud services, Outlook and so on. It is deeply integrated into their platform, hooked in to calendaring, meeting organization and collaboration tools.

      Never attribute to malice what can adequately be explained by incompetence. Just look at Windows 8 and how long it took them to get that UI semi-usable, and even now it's a poor rip-off of much better ones. It's actually a miracle that Windows Mail was ever usable at all, and it was only a matter of time before some UX and .NET experts screwed it up.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  6. Nothing to see here... by Anonymous Coward · · Score: 5, Interesting

    ...I've been happily using 'mutt' for the past two decades without any of the problems you described.
    I never ran into the artificial 2 GB PST crash/eat-all-your-email limits. There are no limits in maildir.
    I didn't have to wait for days while incompetent Exchange admins ran eseutil in a futile attempt to recover a massive binary blob mailstore. ZFS ensures data integrity, provides online backups, and the ability to roll back to snapshots instantly.
    I never ran into a company-wide multi-day email outage because of "Me too!" replies (https://blogs.technet.microsoft.com/exchange/2004/04/08/me-too/). Most open source mail servers are pretty damn robust and don't charge $2,000+ per server you spin up.
    I never had to wait for my IT team to buy licenses to allow me to connect to my mail server. Only in Microsoft-land do they charge you to buy a mail server (Exchange), while also charging you to buy the client (Outlook) that was specifically designed to talk to that mail server....and then they have the balls to say you need special permission to 'allow' them to talk (CALs).
    I get better compression on my mail when ZFS uses lz4 as opposed to whatever the hell Exchange uses in its binary blob.
    Tracking down messages is ridiculously easy--no multi-step wizard with outputs that are difficult to parse. Just the same old commands every admin should be familiar with: find, awk, sed, grep, and maybe cut.

    I remember one client that would call me almost weekly with an "OMG WE WERE DISCUSSING FIRING A USER AND WE ACCIDENTALLY FUCKING SENT A COPY OF THE EMAIL TO THE ALL-USERS MAILING LIST". We would literally have to immediately shutdown Exchange, then take the server off the network, then attach it to a test network, then bring up a test workstation with a copy of Outlook and convince Exchange we had permission to the sender's email box (even though it's off the domain), then find the offending message and Message ID, then go through 150 boxes by hand to find and remove the message and remember to purge it out of the Deleted Items box...then bring everything back online. It took *hours*.

    But in Linux-land we were able to stop the mail services, cd into the 'sent items' box, find the message ID and run something simple like: grep -l 'message-id' | xargs rm

    We'd run through about 800 linux mailboxes (~1.3 TB) in about 8 minutes and then be back online.

    Fuck Exchange.
    If your company picked Exchange, chances are they've made a *lot* of wrong decisions. Especially like hiring an incompetent IT staff.

    1. Re:Nothing to see here... by Anonymous Coward · · Score: 3, Informative

      You guys were the incompetent IT staff. Exchange lets you unsend mail. If the receiver has yet to open the email it is erased from their system. If they have opened it they get an email saying to ignore it.

      It sounds like due to your unjust hatred of it you never bothered to learn how it actually works so you always looked for the most complex ways to do something rather than the ways the software was designed to function. There are certainly reasons to hate Exchange, but bad IT staff can occur with any tool. You shouldn't blame poor staff education on the tools. You can curse at how bad Emacs and how it's completely shit when all you know is VI shortcuts, or you could learn Emacs for itself. It doesn't sound like you learned Exchange for itself. You're one of the 10 years of 1 year of experience people.

    2. Re:Nothing to see here... by AmiMoJo · · Score: 2

      But what did you do for shared calendaring etc? Because email is one thing, but Exchange does a lot more than that and presumably you provided equivalent services.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    3. Re:Nothing to see here... by max99ted · · Score: 2

      Don't feed the trolls.

      While Exchange does have issues (like ALL software), what he's describing is circa 1998 Exchange 5.5. Obviously has not touched Exchange since then.

      --

      Please stop APK.. you're only hurting yourself.

  7. Missing emails? by Anonymous Coward · · Score: 3, Funny

    I'm sure they're all on a server in HRC's basement.

  8. Intentionally? Doubt it. Financially? Yes. by Kjella · · Score: 4, Insightful

    What's the business case for making Windows Mail better? It's not going to sell Windows 10. It doesn't make any money on its own. It's the email analogy to Solitaire and MS Paint. It's probably just there to make sure it doesn't become an anti-trust issue if they integrate it, like Windows has always come with a (crappy useless) email client. And as such they've probably outsourced it to some shit tier support and what you're seeing is code monkeys creating a train wreck. But they don't care because everyone (except you, apparently) will either go webmail, Office 365 or use a third party client.

    --
    Live today, because you never know what tomorrow brings
    1. Re:Intentionally? Doubt it. Financially? Yes. by Anonymous Coward · · Score: 4, Insightful

      Yeah. Honestly, I don't attribute this to 'malice'. Incompetence, lack of time, money, resource, and nobody caring? All plausible. Lack of vision. I'd also believe "keeping the thing at lowest common denominator" which means it's a toy, not a tool.

      But, my honest opinion:
      If you think of it as a 'mobile phone email client that accidentally ended up on the desktop' it makes a lot more sense. Only one email open at a time? Save in drafts? That's fairly common (iOS's email does that). And remember, this was Microsoft's approach, mobile versions of apps that work on phones AND desktops...

  9. So basically Apple then by furry_wookie · · Score: 2

    >Microsoft is looking to drive users away

    So they have basically become Apple.

    I have never seen so companies who do exactly the opposite of what their users ask for and want from them than Apple and Microsoft....oh wait, um HP, Oracle, and IBM probably fit in there too..

    Hm is it just me or do all big tech companies suck

    --
    -- Given enough time and money, Microsoft will eventualy invent UNIX.
    1. Re:So basically Apple then by AReilly · · Score: 4, Interesting

      Except that Apple Mail.app, while not flawless by any stretch, is a really great mail client.
      Android has some good ones too: K9 is only missing cross-account message store/move and it'd be as good as mail.app.
      I've tried Microsoft Mail a few times and decided that it just doesn't work (for me.) Outlook works, for small values of work, but is the sort of obliquely painful experience that you'd expect of an unloved "legacy" technology.

      Microsoft wants you to transition to MS Teams. It also doesn't work, but it's much shinier than their mail offerings and has the advantage of locking you and your content into their infrastructure.

      --
      -- Andrew
  10. Windows Mail by fahrbot-bot · · Score: 2

    The Windows of Mail applications - I get it now.

    --
    It must have been something you assimilated. . . .
  11. Re:If only Mozilla didn't give up on Thunderbird by Tim+Locke · · Score: 5, Informative

    Thunderbird is being updated again. There has already been a new release. Even without that, it is light years ahead of Windows Mail.

    --
    *** On the Internet, no one knows you're using a VIC-20
  12. Re:They all hate email (and you) by joh · · Score: 2

    Where's the difference if the effect is the same? OK, change "hate" for "they don't care for you being able to use whatever server(s) you may like for your email".

  13. Thunderbird by demon+driver · · Score: 4, Informative

    Thunderbird is what I've been predominantly using over the last few years, whether on Windows or Linux, but it isn't without severe flaws, either. The probably most annoying: As soon as an account surpasses a critical number of messages and/or folders, notification of new messages does not work reliably anymore and I have to actively click on the bloody folders to see if there's something new even if I've configured them to be updated whenever the account is being checked for new mail...

    1. Re:Thunderbird by Calydor · · Score: 2

      For me, the most annoying bug in Thunderbird is the fact that the 'No new messages' blurp in the corner of the client only stays for two seconds after checking, so you're left wondering if it checked or not if you miss that short moment.

      --
      -=This sig has nothing to do with my comment. Move along now=-
    2. Re:Thunderbird by KiloByte · · Score: 2

      the 'No new messages' blurp in the corner of the client only stays for two seconds after checking, so you're left wondering if it checked or not if you miss that short moment.

      But how do you even "check" your mail? Either the new mail is there (visible as bold directory, and a number in the tray icon), or not. Delivery between your server and client is done via IMAP push, so "checking" does nothing (unless possibly your network was down and you want to haste a reconnect attempt).

      I haven't seen a mail server that requires polling anywhere this millenium, so I'd be surprised there's one still alive. In a government agency, perhaps.

      Even text clients like mutt show notifications on the status bar, so at most "checking" involves looking at that terminal. And that's why I have Thunderbird playing role of a glorified biff.

      --
      The creatures outside looked from Alt-Right to Antifa; but already it was impossible to say which was which.
  14. Tor Browser by emil · · Score: 2

    For those times that I want or need to use Microsoft mail services, I prefer to use Tor Browser to connect to http://outlook.com/ Be aware that Microsoft will prompt for extra security info when they detect your session originates at a Tor exit node. I wish they would refrain.

  15. Problem with all "modern-ui" aka Metro-style" apps by Dorianny · · Score: 4, Insightful

    The problems are not specific to the mail app but mostly showcase the limitations of the "sand-boxed application" model. The whole idea of "one OS to rule them all" was idiotic from the start. Phones and pc's have very different usage scenarios, what works on one doesn't work very well on the other

  16. Re:If only Mozilla didn't give up on Thunderbird by Albert71292 · · Score: 4, Informative

    Have you tried Opera Mail?

    From the Opera Mail download page: "Opera Mail is at the end-of-life stage of its product life cycle. This means neither technical support nor product and security updates will be provided. The product is still available to download, but you will use it at your own risk."

    --
    "A Bird In The Hand Will Poop On Your Wrist"-Benny Hill,1982
  17. Re:They all hate email (and you) by guruevi · · Score: 2

    If you've ever worked with real users, you'd know that isn't the case. We had Microsoft-boffins thinking the same exact thing about our "corporate e-mail" with ~15,000 users - nobody uses POP3/IMAP and it's a huge headache for Exchange to badly implement it, let's turn it off. We had a small riot on our hand from hundreds of users and even a number of Exchange-to-IMAP instances popping up.

    --
    Custom electronics and digital signage for your business: www.evcircuits.com
  18. Re:So just don't use it? by Humbubba · · Score: 5, Informative
    That Windows 10 Mail is so disappointing is more evidence Microsoft is putting Windows on the back burner, while it chases the cloud.

    Windows ME, Vista, Version 8 - Microsoft has been having problems here and there with Windows for some time. In 2015, Nadella combined their hardware efforts with the Windows Universal Platform, allowing for cross platform applications [1]. Things didn't go as hoped. While Windows 10 is popular, overtaking Win 7 by February 2018, overall PC sales has been declining. In fact, they have been losing ground for the last 6 years, with a 2.8% drop in 2017 [2].

    Consumer Reports stopped recommending the entire line of Surface PCs in 2017 due to hardware concerns. These days CR rates the Surface Pro 4 positively, but they still claim Microsoft is less reliable than most brands, and Apple is the most reliable laptop brand [3]. BTW, if you're interested, Windows can be installed on a Mac with OS X's dual booting Boot Camp. Best of both worlds.

    Now, Terry Myerson, the leader of the Windows and Devices Group, is leaving Microsoft. With his departure, Microsoft is creating 2 new teams that will prioritize Microsoft's cloud and artificial intelligence products. Perhaps this is an effort to appease investors [4]. With Myerson's departure and this re-prioritization, it's no surprise Windows applications like Mail are having problems. I expect more trouble across the Windows spectrum. Microsoft's head is in the clouds, and their application platform is in the sunset, rear window.

    [1] https://finance.yahoo.com/news/why-microsoft-ceo-satya-nadella-182823659.html

    [2] https://www.zdnet.com/article/windows-10-vs-windows-7-has-microsofts-newest-os-just-reached-a-turning-point/

    https://www.arnnet.com.au/article/632157/2017-saw-pc-shipments-decline-six-years-straight/

    [3] {May be Paywalled} https://www.consumerreports.org/products/laptop/microsoft-surface-pro-4-384902/overview/

    [4] http://money.cnn.com/2018/03/29/news/companies/microsoft-restructuring-windows/index.html

  19. Re: So just don't use it? by jittles · · Score: 2

    For me I'm using Thunderbird. It's good enough. And it's not like mail is going to change radically as it is now.

    You may think that Thunderbird is a bit old, but it's working pretty well and don't cause any trouble.

    I was using Eudora 5 until the SSL certs being used had too large of a signing key for it to handle. I'm a bit sad, to be honest.

  20. Re: So just don't use it? by arglebargle_xiv · · Score: 5, Insightful

    You may think that Thunderbird is a bit old, but it's working pretty well and don't cause any trouble.

    It's not "a bit old", it's "good enough and does what you want". It has the added benefit that Mozilla have decided to leave it alone, unlike Firefox which they're determined to keep fucking up more and more until their last users decide that since it's just a crappy copy of Chrome anyway they may as well use the real thing.

  21. Re: So just don't use it? by Ol+Olsoc · · Score: 3, Insightful

    It's not "a bit old", it's "good enough and does what you want". It has the added benefit that Mozilla have decided to leave it alone, unlike Firefox which they're determined to keep fucking up more and more until their last users decide that since it's just a crappy copy of Chrome anyway they may as well use the real thing.

    Leaving older software alone seems to be the best way to have software that works. I've been keeping a Windows 7 computer and an old Core 2 duo imac around because newer systems purposely break software, or in this case, are just Microsoft being Microsoft and screwing up.

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  22. Claws Mail, baby by Anonymous Coward · · Score: 2, Interesting

    https://en.wikipedia.org/wiki/Claws_Mail

    Multiplatform, runs circles around Thunderbird speed wise and is extensible through plugins. Doesn't allow sending HTML mail (though it can receive it) and is extremely fast in navigating mail folders or finding messages. I keep all my mail inline converted from other older clients, that is about 20 years and tens thousands mails, and it still starts in less than half a second.

  23. Re:Use something else by gravewax · · Score: 2

    what organisation on the planet with a locked down corporate image uses windows Mail???? Lots use outlook or other mail clients, in all my years I have never seen a single one that uses windows mail.

  24. Re: So just don't use it? by TheRaven64 · · Score: 4, Interesting

    I quite like Thunderbird, but my big issue with it is that it renders HTML email using the Gecko engine in the same process that contains all of my mail server login credentials and full access to my email history. I don't know if Windows Mail does this, but Apple Mail uses the same sandboxing as Safari, so if there's a WebKit bug it will crash the renderer process but without a separate privilege escalation vulnerability it can't compromise my mail client. Handling untrusted data using a massively complex renderer in process just seems like a recipe for disaster.

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    I am TheRaven on Soylent News