Slashdot Mirror


Apple Sued an Independent iPhone Repair Shop Owner and Lost (vice.com)

Jason Koebler, reporting for Motherboard: Last year, Apple's lawyers sent Henrik Huseby, the owner of a small electronics repair shop in Norway, a letter demanding that he immediately stop using aftermarket iPhone screens at his repair business and that he pay the company a settlement. Norway's customs officials had seized a shipment of 63 iPhone 6 and 6S replacement screens on their way to Henrik's shop from Asia and alerted Apple; the company said they were counterfeit. Apple threatened to take action, unless Huseby provided the companies with copies of invoices, product lists, and a plethora of other things. The letter, sent by Frank Jorgensen, an attorney at the Njord law firm on behalf of Apple, included a settlement agreement that also notified him the screens would be destroyed. [...] Huseby decided to fight the case. Apple sued him. Local news outlets reported that Apple had five lawyers in the courtroom working on the case, but Huseby won. Apple has appealed the decision to a higher court; the court has not yet decided whether to accept the appeal.

13 of 139 comments (clear)

  1. Good by bracktra · · Score: 5, Insightful

    Apple, if you want the general public to care about "counterfeit" parts, make your production operations completely domestic.

    Don't sue the little guy for your IP leakage problems in China. He's just trying to make a living, and there's no reason you should control the repair market.

    1. Re:Good by Anonymous Coward · · Score: 5, Informative

      Why don't you just read TFA?

      What part of "Independent iPhone Repair Shop" could suggest to anyone that he was/is a authorized Apple Repair Center?

      Also TFA states just in the subtitle that "Apple said an unauthorized repair shop owner in Norway violated its trademark by using aftermarket iPhone parts"

      So, an Independent iPhone Repair Shop which is not an authorized Apple Repair Center and obviously can't do WARRANTY Repairs and get paid for them fixing phones of people that don't want to pay hefty Apple aftermarket repair prices.

    2. Re:Good by Anonymous Coward · · Score: 5, Interesting

      So he is using stuff that other people already paid Apple for, doing a fix that Apple didn't get paid to fix.

      Let us try a car analogy shall we? So lets say I go and get a used transmission for my car from a junk yard and have it installed in my Toyota. So I'm having parts replaced in my car using stuff that other people already paid Toyota for. I'm STILL paying for the used parts and I can put them in my Toyota if I want. Of course I don't expect Toyota to cover that under warranty, but if I'm getting that work done anyways, it was out of warranty to begin with!

      It's not like the guy STOLE the parts from the old phones to install into a new phone, he acquired them in a completely legal fashion. Apple has no right for a cut of anything from this. Same as Toyota not having a right to a dime for me getting a used transmission dropped in my car.

    3. Re:Good by Freischutz · · Score: 4, Insightful

      Apple, if you want the general public to care about "counterfeit" parts, make your production operations completely domestic.

      Don't sue the little guy for your IP leakage problems in China. He's just trying to make a living, and there's no reason you should control the repair market.

      Depends.

      Was he an authorized Apple Repair Center, and using aftermarket parts to do WARRANTY Repairs?

      If so, then Apple has a point. If not, I would agree with the Court's decision.

      Another thing to consider is that not all spare parts are created equal. Neither neither Apple, Microsoft, Samsung, HTC or any other device manufacturer is under any kind of obligation to test their software updates with every single kind of 3rd party spares on the market you might decide to use to repair your phone with. I generally prefer to get my gizmos repaired with OEM parts at a certified repair shop even if it cost more, simply because there is always the chance that some random 3rd party spare installed by some independent workshop may be the cause of the device being bricked by a software update because of some kind of hardware incompatibility, failure of the 3rd party parts manufacturer to correctly implement a standard or because the part was simply a piece of crap and broke. The last thing I need is to end up with with a bricked phone that costs in excess of 700 dollars to replace. If this guy is using 3rd party spares, and you run the risk of a software update bricking your device, he should also make his customers aware of that eventuality. If the customers are then willing to take the risk that's their decision, but then they should also not moan about it if the misfortune fairy turns their precious into a brick.

  2. Counterfeit screen? by sinij · · Score: 5, Informative

    What is a counterfeit screen? Something that made look like a screen, but doesn't actually works? If not that, then it is third-party replacement screen, and Apple has no business telling anyone what parts to use.

  3. Nope by bracktra · · Score: 5, Informative

    He does not operate an authorized repair shop.

  4. Re:what's the problem? by klingens · · Score: 5, Informative

    I know this is /. but you should read the article before you comment.
    From the teaser of the article:
    "Apple said an unauthorized repair shop owner in Norway violated its trademark by using aftermarket iPhone parts"

    unauthorized repair shop, not apple licensed and blessed center.
    Considering how wrong you are in your first assertion, what makes you think that you are right in your 2nd one that they defrauded their own customers?

  5. Re:what's the problem? by msauve · · Score: 5, Informative

    "The shop agreed to be licensed as an Apple Authorized repair center."

    Authoritative source needed, because that's not at all what the article says. The article says it was an "independent" and "unauthorized" repair shop. It also says "PCKompaniet does not pretend or market itself as Apple authorized and does not give any indication that the repair comes with an Apple warranty.â

    --
    "National Security is the chief cause of national insecurity." - Celine's First Law
  6. Excellent by DaMattster · · Score: 4, Interesting

    I am always happy to hear when a small businessman stands up to big corporate bullies and wins. Apple has gotten greedy and it's good to see them get kicked in the balls once in a while.

  7. Re:what's the problem? by edtice1559 · · Score: 5, Informative

    How did this get modded up. It's like the first paragraph of the article that the is not an authorized repair shop, never claimed to be an authorized repair shop, and doens't want to be one. More importantly he imported refurbished Apple parts but never tried to sell them as OEM parts but a generic after-market parts.

  8. This judge just won the internet today by cloud.pt · · Score: 4, Interesting

    A quote from the Motherboard article, by the judge who ruled aainst Apple:

    "It is not obvious to the court what trademark function justifies Apple’s choice of imprinting the Apple logo on so many internal components"

    It is, although, obvious to Apple's marketing team: 90% of their revenue, including hardware sales and repair are due to branding appeal and not quality or technological appeal (despite it actually existing), and thus, Apple wants to protect that brand in every single way by printing it everywhere, and preventing repairs that might tarnish that brand (as they can be lower quality, but don't necessarily mean they are...).

    The judge though, noted very well that this trademark/brand protectionism goes against basic rights of repair - Apple doens't own your phone after you buy it - and consequentially, it cannot apply their trademark rights OVER repair rights.

    Ask a broken iPhone owner if he would rather have the screen repaired with the logo: he would obviously say he prefers to fake it, but that's his choice and his wrongdoing. Ask the same person he has to pay 300 to have the logo, or 30 bucks to get a no logo, fully-functioning screen, and the branding thing will go down the drain pretty fast. But obviously, since Apple does not produce nondescript versions of their spare parts, you will never have sub-300 bucks, official iPhone X screens and that's just the life for an iPhone buyer that doesn't want to break the law. I feel for you

    1. Re:This judge just won the internet today by ElizabethGreene · · Score: 4, Interesting

      >> As someone who has broken their Apple screen...more than once...I'll take the Apple repair.

      As someone who has replaced a spouse's iPhone 6 screen twice* with sub-$30 eBay parts, I won't take the Apple repair. I'm not being a cheap; I'm being practical. The cost savings to do the repair myself exceed my hourly billing rate by a healthy margin.

      The quality of the parts has been acceptable so far.

      * Twice: Once when a waterproof case wasn't, and the second time when the phone went off a countertop onto a concrete floor.

  9. Irrelevant by Anonymous Coward · · Score: 4, Informative

    Huseby does not claim to be an authorized repair shop, nor has he misrepresented his service, nor does he submit invoices to Apple.

    The original Motherboard article is quite clear on this point. Huseby bought OEM refurbished parts. They had an Apple logo on them because they were, in fact, Apple parts originally. Since the refurbishment was done outside of the Apple monolith those parts had the logos inked out. Fact is, Huseby and his parts suppliers all seem to be operating responsibly and 100% within the law.

    Also, there's this tiny little matter that Huseby won the court case and Apple lost. Yes, Apple is appealing, but in the meantime Huseby is the winner.

    Also, as a fundamental and practical matter, does the owner of a phone actually control the phone? You know, as the owner, of property, that they purchased? Apple does not lease or license these phones. They sell them.