Amazon Employee Explains the Poor Working Conditions of An Amazon Warehouse

Earlier this week, James Bloodworth, a former UK Amazon employee that worked undercover in the "fulfillment center" for six-months, released a book detailing the mistreatment of warehouse employees at the commerce company. He described the work culture as a prison after discovering that Amazon warehouse staff were peeing in bottles to avoid taking too many breaks. Since the report first broke, many Amazon employees have come out to share their thoughts on the working conditions, including one Reddit user who claims that "the post is pretty spot on": They don't monitor bathroom breaks, but [your] individual rate (or production goal) [doesn't] account for bathroom breaks, or... let's say there is a problem like you need [two] of something and there's only one left, well you have to put on your "andon"... wait for someone to come "fix" for you, all the while your rate is dropping. The [two] most common reasons [people] get fired are not hitting rate, and attendance. They don't really try to help you hit rate, they just fire and replace.

My first week there [two] [people] collapsed from dehydration. It's so [commonplace] to see someone collapse that nobody is even shocked anymore. You'll just hear a manager complain that he has to do some report now, while a couple of new [people] try to help the guy (veterans won't risk helping [because] it drips rate). No sitting allowed, and there's nowhere to sit anywhere except the break rooms. Before the robots (they call them kivas) pickers would regularly walk 10-15 miles a day, now it's just stand for 10-12 hours a day. [People] complain about the heat all the time but we just get told 80 degrees (Fahrenheit obviously) is a safe working temp. [Sometimes] they will pull out a thermometer, but even when it hits 85 they just say it's fine. There's been deaths, at least one in my building... Amazon likes to keep it all hush hush. Heard about others, you can find the stories if you search for it, but Amazon does a good job burying it... Amazon has denied the allegations, saying: "Amazon ensures all of its associates have easy access to toilet facilities which are just a short walk from where they are working. Amazon provides a safe and positive workplace for thousands of people across the UK with competitive pay and benefits from day one. We have not been provided with confirmation that the people who completed the survey worked at Amazon and we don't recognize these allegations as an accurate portrayal of activities in our buildings."

Comments

Captain Obvious Predicts:

[shanen]

Caption Obvious makes his predictions for Amazon:

(1) Improve working conditions? No.

(2) Improve screening of new hires? Yes.

(3) PROFIT!

Bibliophile that I am, I will NOT ever buy another book from Amazon. I reached that conclusion more than 15 years ago, and I've resisted every temptation since then. Amazon is just Walmart on steroids--and I never shop at Walmart.

How long until they starve me into submission?

Anyway, remember the creed of the corporate cancers that have killed capitalism and communism and that are now working (AKA bribing and lying and scheming) to kill the last vestiges of socialism, too:

"There is no gawd but profit, and Amazon is gawd's #1 prophet!"

That's calling it on market cap in relation to the current proprietor, but on profit alone it should be Apple. Top 10 for gross profit (and I do mean gross) includes a bunch of gigantic casinos pretending to be banks.

Re:competitive pay and benefits

[ShanghaiBill]

Walmart was/still is like that. Unionize? They'll close the whole store and rebuild it across town!

That is not why union votes fail at Walmart. If a Walmart store unionized, the workers would be better paid and have better working conditions, but they would also be DIFFERENT PEOPLE. For $15 per hour, Walmart could hire a different class of workers from what they get now for $10 per hour. My local Walmart has elderly employees, an employee in a wheelchair, and two workers that appear to be siblings with Down's Syndrome. Walmart has created productive employment for these people by scraping the bottom of the workforce barrel. Higher wages will push these people out. By voting against the union, they are not as dumb as you think they are.

8 Years of experience

[Anonymous Coward]

I worked at Amazon for eight years, starting as a temp warehouse worker doing cycle counts in the Inventory department going through the entire IT department then ending my career there back in the Inventory department doing development for data dashboards and various ETL work.

I have no formal education other than high school, everything else has just been through hobbies and self learning. I managed about one "promotion" every 18 months or so, traveling the country, to other countries, moving to new states. I say "promotion" because you get the fancy new job, etc but the pay is worthless. Depending on where you join Amazon that is the benchmark of where you will go due to policies on pay raises etc, and yes those apply to promotions too, not just yearly reviews.

Since I started as a temp that basically sealed my fate, after 8 years and 6 or so promotions I was making 23 dollars an hour, with about 20 shares of stock included (which vest after 2 years with a 40% tax) - building custom apps for one of the largest companies in the world. When I was an IT Engineer I was given $20.50 an hour and 3 shares, to launch new buildings, train new IT teams, manage servers, manage site wide DNS, phone systems, the expansive network. Yet a new peer hired from outside the company would come in and make 27-28 an hour plus stock.

I think the problem with Amazon isn't the grueling work conditions, etc. As I've had far worse jobs (that were union even), and it's fairly easy to transfer or promote into an "easy" position but that they are constantly dangling the carrot, you always feel like one day you'll make it, and even if you do you'll have nothing to show for it.

SK

Re:8 Years of experience

[HornWumpus]

Eight years is too long.

You were doing it right, but the trick is that after you acquire new skills and experience, you change employers and get the money.

Most employers will always remember what you made when you started there. It's one of the main reasons to job hop somewhat regularly. At some level they are always calculating the % of your initial pay that a raise represents. You want to get good money when you come in the door, if you don't, you WILL need to job hop.

Re:veterans?

[aphelion_rock]

so how exactly are there "veterans" of the workplace there?

are people that lazy to find another job?

If you haven't been given an education or your IQ prevents you from getting an adequate education then these people are usually stuck with this sort of work.

This is performance based workplace at it finest, where the company is managed by numbers on spreadsheets. The workers are just numbers (expenses really) and the focus is on getting the most productivity out of these expenses. Managers are rewarded on the performance they can extract leading to this sort of treatment.

The same happens at Tesco. (read on)

[Anonymous Coward]

When I jumped countries and came to live in the UK I was forced to take the first available job just to get going. I ended up in a large Tesco distribution centre which supplies the whole North West from Manchester to Liverpool and Wales.

Here's what I witnessed:
- 80% of the staff consisted of agency workers, most of them foreign.
- Rota was a myth; you were informed about the hours you were expected to work 2 to 4 hours before the beginning of your shift by a text or a call if you failed to respond within an hour.
- No guaranteed hours. The weakest workers could be told to go home after as little as 2 hours of work...
- ...but most days the strong ones were expected to work at least 10 hour shifts and it was a common practice for supervisors to ask for 12.
- Everyone had to wear a wrist-mounted scanner (AMT - arm-mounted terminal) which also tracked your performance. You were not given any extra time for toilet breaks.
- Agency workers (who, again, were the majority) were paid wages based on their performance. 80% - minimum wage (£7.50 p/h at that time), 100% - £8.10p/h and 110% (upper threshold) - £8.60 p/h.
- Your performance was often affected by random events. Sometimes one issue was enough to wreck your performance for the entire day. Crowded lanes, missing products, missing pallets, spillages, oversized products, jammed or damaged printers, random restarts of your AMT.
- If the above wasn't enough, supervisors were allowed to "steal" your performance by reassigning your already completed tasks to extremely low performers to bump their stats so that the agency as a whole looked better before the client (Tesco). Sadly, this is a fact and not a personal speculation (and common knowledge/practice).
- Agency workers who worked with frozen food in -21C were not given any additional protection equipment. They were expected to work in very thin gloves and suffered from frost burns daily. They usually happened to be the same people over and over again until they quit are replaced with other lucky ones.

Re:Prison???

[youngone]

Why do you think so much of the world hates us?

Not for the reason you've given.

Usually they hate you because your government overthrew theirs, and made their lives even more miserable, or your military dropped bombs on their house and killed their children.

Those of us who live in places not being bombed by Americans don't hate you, because we have met some of you and you're usually really nice people.

We do look at your weird, corrupt, childishly petulant government however and hope we never do anything to piss them off.

Re:veterans?

[crunchygranola]

are people that lazy to find another job?

Ah, spoken like a RWNJ. It is amazing to see right-wingers constantly label people who work grueling hours -- probably much tougher work conditions than they have ever endured -- as "lazy".

Here is a hint buttercup:

The [two] most common reasons [people] get fired are not hitting rate, and attendance

It is tough to go out looking for another job when any time away from work is liable to get you fired from your present one. This is not infrequently a deliberate strategy of the employer.

Re:veterans?

[crunchygranola]

are people that lazy to find another job?

Most likely there are people who see the job very differently from the author. For everyone paid less or fired for being slow, there is someone else willing to hustle, and getting paid more.

Because in Libertarian World there are no bad working conditions, only lazy employees who are not sufficiently grateful to the 'job creators' for giving them 'opportunity'. Dead end job? No such thing!