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Robocalls, and Their Scams, Are Surging (nytimes.com)

The volume of pesky robocalls -- and their scams -- have skyrocketed in recent years, reaching an estimated 3.4 billion in April. [Editor's note: the link may be paywalled; alternative source.] From a report: In an age when cellphones have become extensions of our bodies, robocallers now follow people wherever they go, disrupting business meetings, church services and bedtime stories with their children. Though automated calls have long plagued consumers, the volume has skyrocketed in recent years, reaching an estimated 3.4 billion in April, according to YouMail, which collects and analyzes calls through its robocall blocking service. That's an increase of almost 900 million a month compared with a year ago. Federal lawmakers have noticed the surge. Both the House and Senate held hearings on the issue within the last two weeks, and each chamber has either passed or introduced legislation aimed at curbing abuses.

Federal regulators have also noticed, issuing new rules in November that give phone companies the authority to block certain robocalls. Law enforcement authorities have noticed, too. Just the other week, the New York State attorney general, Eric T. Schneiderman, warned consumers about a scheme targeting people with Chinese last names, in which the caller purports to be from the Chinese Consulate and demands money. Since December, the New York Police Department said, 21 Chinese immigrants had lost a total of $2.5 million.

23 of 171 comments (clear)

  1. This is what I don't get... by jellomizer · · Score: 5, Insightful

    Telephone companies have the ability to track every call as to send them the phone bill. But they cannot block calls with fake caller IDs?

    Either the Telephone companies just don't care their services are being actively used to scam people with a difficult to track back to them and lock them up and/or their infrastructure is grossly out of date.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    1. Re:This is what I don't get... by omnichad · · Score: 4, Informative

      Calls are billed with ANI data, not Caller ID data. There are legitimate uses for caller ID spoofing (customer support returning a call from any station with the one main national number, for example). I use Caller ID spoofing myself for both personal and business calls (Google Voice and multiline SIP phone system). But there are a lot instances of Caller ID spoofing that should still be detected and blocked.

    2. Re:This is what I don't get... by jwhyche · · Score: 2

      Because they make money that way. Selling your number to some telemarketer. I'm not getting calls from telemarketers, scum, on my cell phone. I believe my provider, AT&T, wants to charge me $6.99 to block telemarketers. fucking scum..

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    3. Re:This is what I don't get... by kaka.mala.vachva · · Score: 5, Interesting

      If file sharing companies are liable for pirated/illegal content, and internet providers are tasked with flagging illegal activities (I believe this is true in the UK), then why aren't phone companies held to the same standard?

  2. Re:They get into the US phone system somehow... by omnichad · · Score: 3, Informative

    Because VoIP trunking can go anywhere and still lead to an endpoint in the US. It's just digital data that can be routed. The Caller ID spoofing for people who have no ownership of the number they're using should be much easier to shut down, and that would make it easier to block numbers of repeat offenders.

  3. Re:They get into the US phone system somehow... by Holi · · Score: 3, Insightful

    I've been reporting and telling that to the FCC for years now. These VOIP providers know exactly who they are doing business with, in fact some exclusively deal with these foreign call centers knowing full well they are violating the law.

    We go after the providers as it is literally the only way it can be done.

    But we won't, what ever law they pass this time will be full of loopholes allowing for continued abuse.

    --
    Sorry, teleporters just kill you and then make a copy. A perfect, soul-less copy.
  4. The price of free phone calls by bit+trollent · · Score: 2

    This only works because phone calls within the United States are basically free. There is no cost per call.

    In Europe it typically costs at least something to make a phone call. It's not enough to matter to a typical America $100 per month cell phone bill, but it is enough to prevent robocalls.

    I wish that we had some similar cost per phone call in the US because robocalls have effectively rendered my home and cell phone useless for incoming calls which I at this point I just assume are robocalls and telemarketers.

  5. Thanks Do Not Call Registry by kaybee · · Score: 4, Interesting

    The telephone industry has always been highly regulated, starting from the government-forced monopoly of AT&T, followed by the government-forced breakup of AT&T, and continuing with a large amount of regulations, including the Do Not Call Registry, which was more of my tax dollars well spent obviously.

    Meanwhile, Google has effectively stopped SPAM email, at no cost to me.

  6. Re:Don't answer it? by superdave80 · · Score: 2, Insightful

    Landlines also have the exact same caller ID and voicemail functions as a cell phone, so why would you feel sorry for people with a landline like me? I don't answer unknown numbers on my landline, just like I don't on my cellphone.

  7. Re:Need suggestions by svanheulen · · Score: 5, Interesting

    The best way to deal with them it to cost them money. And the best way to do that is to keep them on the line as long as possible. Not only is that keeping them from moving on and scamming the next person but that's also time they're paying that person to talk to you. You should look into http://www.jollyrogertelco.com... They provide bots that will talk to the telemarketers for you and it can get pretty hilarious: https://www.youtube.com/watch?...

  8. Apple and Google could fight the robocallers by timholman · · Score: 5, Interesting

    Yes, the scams are surging. Some scammers are even calling in the middle of the night. But if you're waiting for the telcos (or the government) to fix this, you'll be waiting for a very, very long time. Caller ID is completely broken, and it will clearly never be fixed.

    But robocalling can be tackled on the user end. Robocalling requires a delay of several seconds between you answering the phone and the call being routed to a live human at a call center. I've got an Obi110 on my home telephone, configured with a "Press 1 to continue" screening message. By the time the robocaller switches the call over, the scammer hears nothing but silence. And unless the "1" is pressed, the Obi110 will not ring my home phone. In three years, not one robocaller has made it past the Obi110.

    Obviously you can't put an Obi110 on a cell phone. However, Apple and Google could build a call screening function into iOS and Android. Give users the ability to activate a "challenge before ringing" function, give them the ability to customize the challenge and the response (with whitelisting of numbers in the phone directory), and you'd seriously cripple the robocalling industry. With every phone having different challenges / responses, the only solution for the scammers will be for a human being to listen to every call, at least until someone comes up with an AI smart enough to answer any challenge.

    It's not a perfect solution, but it's better to fight back than do nothing.

    1. Re:Apple and Google could fight the robocallers by The-Ixian · · Score: 2

      The minute it becomes a standard, all robocaller software will just send DTMF of 1 immediately upon answer.

      Even if you lock down the CNAM system, you will still end up with operators who can draw on large CID pools which are legitimately owned and could be randomized.

      The only thing that can truly defeat it is whitelisting.

      --
      My eyes reflect the stars and a smile lights up my face.
    2. Re:Apple and Google could fight the robocallers by Anubis+IV · · Score: 2

      You're essentially talking about implementing CAPTCHA for phone calls, but CAPTCHA only works in two circumstances:
      1) Security through obscurity. If the CAPTCHA system you rely on is not widely used, no one will bother writing bots to circumvent it.
      2) Rely on a skill that is trivial for humans but difficult for robots.

      Responding with a preset response to a clearly-spoken, pre-recorded message is trivial to program, even if you let the recipient choose between a large number of preset choices. The only reason the bots haven't been updated to do so already is because Obi110 and its kind are a small enough segment of the market that they're not worth addressing yet. The moment Google, Apple, or anyone else running a large platform makes that sort of thing a built-in feature, the bots will all be updated with circumvention steps that simply fingerprint the pre-recorded audio clips, map them to the known solutions, and then reply appropriately.

      You could try garbling the pre-recorded messages, but then you run the risk of making it impossible for anyone to respond correctly. You could try letting recipients provide instructions in their own voice, but parsing plainly-spoken numbers/letters from arbitrary voices is not particularly difficult for bots to do, so it wouldn't be much of a setback either.

      The way to address this is either through the carriers (they should know where these calls are coming from and have the ability to block them, regardless of whatever spoofed data the caller may be putting in the caller ID header), or else through market forces (i.e. we get pushed into using Skype, WhatsApp, FaceTime, etc. for "phone calls"). Honestly, I suspect the latter may end up happening. For the people I "phone" regularly, none of us actually talk via traditional voice lines. It's all via data/Internet lines. Not that I'm holding my breath, but if Apple were to finally fulfill their long-ago promise to open-source FaceTime (FaceTime isn't just video chat, it can be audio-only as well), Google could adopt it and we could see a proliferation of low-cost, data-only devices that render traditional voice lines (and the problems associated with them) obsolete practically overnight.

  9. There's an easy, market-driven fix for this. by hey! · · Score: 2

    Every time someone calls you on a non-business line, $0.10 should get transferred from their account to yours.

    These scams work because the scammers can externalize their costs on a massive scale. A robocaller can make thousands of calls an hour, millions of calls over the course of a month, because the marginal cost of the next call is zero. Commercial robocalling operations charge less than a penny a minute.

    Internalizing the cost of a spam call is a market solution. It doesn't depend on some government bureaucrat reviewing the telephone number called and the purpose of the call and deciding if it's allowed. It's dependent on that communication being worth a dime to the originator, which spam calls are not. The market price charged by robocalling service bureaus is less than a penny a minute.

    --
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    1. Re:There's an easy, market-driven fix for this. by sootman · · Score: 4, Informative

      Anyone else here old enough to remember this template? :-)

      -=-=-

      Your post advocates a

      ( ) technical ( ) legislative (x) market-based ( ) vigilante

      approach to fighting spam. Your idea will not work. Here is why it won't work. (One or more of the following may apply to your particular idea, and it may have other flaws which used to vary from state to state before a bad federal law was passed.)

      ( ) Spammers can easily use it to harvest email addresses
      ( ) Mailing lists and other legitimate email uses would be affected
      (x) No one will be able to find the guy or collect the money
      ( ) It is defenseless against brute force attacks
      ( ) It will stop spam for two weeks and then we'll be stuck with it
      ( ) Users of email will not put up with it
      ( ) Microsoft will not put up with it ...

      --
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  10. Use wisdom of the crowds by Tablizer · · Score: 2

    There should be a standard option to flag a call as spam. If enough customers flag the same number or source (if number spoofed), then a law enforcement investigation should be started. Email systems use a similar technique already.

  11. Re:They get into the US phone system somehow... by _Sharp'r_ · · Score: 5, Insightful

    Here's a solution:
    In order to transmit a caller id # which is different than the originating number, you must own that caller id number you are transmitting, or else have a signed delegation from the owner which you provide the phone company with.

    Otherwise, if ANI number doesn't equal caller ID number, ANI number is substituted for caller ID number so that it's visible to recipients. Later, once the kinks of that are worked out, start outright blocking the call if ownership doesn't provably match.

    Voip or other phone companies which violate the rules lose the ability to interconnect with those who enforce them.

    --
    The party of stupid and the party of evil get together and do something both stupid and evil, then call it bipartisan.
  12. How to get blacklisted by Opportunist · · Score: 2

    Easy. Waste their time.

    I got spam calls by the dozen. I picked up, immediately terminated the call when I noticed it's a spam call and they kept coming back. Until I was pissed enough that I felt like playing with the asshole. Be bizarre. Be crazy. Talk about him with some weird conspiracy shit. Eventually you'll get written off as some lunatic batshit crazy idiot and they stop calling.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  13. Re:Need suggestions by Scutter · · Score: 2

    My time (and cell phone minutes) are also worth money, and its costs me, too. A cost that I am absolutely unwilling to bear. There are better ways to put an end to this nonsense that don't cost me more of my limited time or money.

    --

    "Tell me doctor, with all of your defenses, are there any provisions for an attack by killer bees?"
  14. "Hello this is Lenny" by decipher_saint · · Score: 2

    When this conversation comes up it's always good to take a look back at good ol' Lenny

    https://www.youtube.com/playli...

    --
    crazy dynamite monkey
  15. I'm getting 'robocalls' that don't hide their id by rickb928 · · Score: 2

    They want me to call back. They are local.

    If you look up your home's value on the wrong site, they tell everyone who asks that you're interested in your home's worth. These scum are happy to help you refi, or sell, or find you the new home. Doesn't matter why you looked up your home's value. And of course there are interposers who happily scrounge your browser history and sell that info.

    If you answer your mortgage broker's come-on for more info, that gets sold.

    Needless to say, searches for certain terms will link you to interesting terms, and you get calls. Have fun. Search for 'shipping containers'. Warning, this becomes more of a nuisance than looking for garage door opener parts and getting ads for them for months.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  16. Do Not Call Registry worked great for years by rsilvergun · · Score: 2

    and it continues to filter out the semi-legitimate telemarketers. The kind that called you at 8pm to sell you insurance. This is an entirely new class of scammers likely made possible by changing tech (cheap voip, Google Voice, etc).

    Things change. When they do regulations have to adapt. That's just the nature of the world. It's like complaining that rail road crossing are bunk because cars can run stop signs. New tech and new processes need new regulations.

    --
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  17. Re:Start calling them back. by Megane · · Score: 2

    You are making the false assumption that the caller ID information is correct, or even a valid number. This has not been true for years, and the most recent behavior is to use your own number with the last four digits changed.

    --
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