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Microsoft To Replace Surface Pro 4 Tablets Affected By Screen Flickering (theverge.com)

Posted by BeauHD on from the flickergate dept.

Microsoft is unable to find a software or firmware fix for Surface Pro 4 tablets affected by screen flickering, so it's launching a replacement program for them. Any Surface Pro 4 units experiencing the problem will be covered for up to three years from the time of original purchase. The Verge reports: The annoying flickering has been well-documented on Microsoft's support forums, with some users taking drastic steps like putting their Surface Pro 4 in a freezer to temporarily fix the issue. Back in February, Microsoft said it was closely monitoring the situation, and the company came to the conclusion that there's no convenient fix. Some customers have already paid for a screen replacement to stop the flickering since the problem typically arises when a machine is out of warranty; Microsoft says they'll be "offered a refund." The company notes that this three-year coverage doesn't extend to other problems your Surface Pro might experience outside the warranty period; it only applies to the screen issue. Replacement devices are refurbished -- not brand new -- Surface Pro 4s.

3 of 41 comments (clear)

  1. Apple needs to take the hint. by Anonymous Coward · · Score: -1, Offtopic

    2016 and 2017 MacBook Pros have faulty and unreliable keyboards. It's about time for Apple to 1. Admit it, 2. Fix it. When it happened to me, the quite humorously took me through a reset procedure. It did not clear the dust jamming my B key in case you were wondering.

    1. Re:Apple needs to take the hint. by Joce640k · · Score: 1, Offtopic

      2016 and 2017 MacBook Pros have faulty and unreliable keyboards. It's about time for Apple to 1. Admit it, 2. Fix it.

      Without knowing the details: Fixing the Surface Pros could be as simple as replacing a $0.10 capacitor. This could cost Microsoft very little.

      Apple, OTOH, are screwed. Apple really needs to fix this bit it'll cost them an awful lot of money. They've got billions in the bank, sure, the real question is: Have they got a more reliable keyboard that's as low profile as the abomination they put in the MB Pro?

      If they have to redesign the Macbook with a proper keyboard and replace them all then it serves 'em right for listening to design teams instead of engineers, IMHO.

      --
      No sig today...
  2. Re: Three years coverage is bullshit! by Anonymous Coward · · Score: 0, Offtopic

    You've got a little Apple cum dripping off your lips, bro. Better wipe that up.