Microsoft To Replace Surface Pro 4 Tablets Affected By Screen Flickering (theverge.com)

Microsoft is unable to find a software or firmware fix for Surface Pro 4 tablets affected by screen flickering, so it's launching a replacement program for them. Any Surface Pro 4 units experiencing the problem will be covered for up to three years from the time of original purchase. The Verge reports: The annoying flickering has been well-documented on Microsoft's support forums, with some users taking drastic steps like putting their Surface Pro 4 in a freezer to temporarily fix the issue. Back in February, Microsoft said it was closely monitoring the situation, and the company came to the conclusion that there's no convenient fix. Some customers have already paid for a screen replacement to stop the flickering since the problem typically arises when a machine is out of warranty; Microsoft says they'll be "offered a refund." The company notes that this three-year coverage doesn't extend to other problems your Surface Pro might experience outside the warranty period; it only applies to the screen issue. Replacement devices are refurbished -- not brand new -- Surface Pro 4s.

Comments

Three years coverage is bullshit!

[ReneR]

"covered for up to three years from the time of original purchase. " What a bullshit, early adapters may have lived 3 years with the manufacturing defect, and now they do not even get it fixed? See my n-trig post above: If they even would have such a program for the Surface Pro 3 I quoted, I would not even be covered with a three year old device that I had touch issues with for nearly two (2!) years now, ..! I personally will never buy such integrated, glued and sealer non-user serviceable AIO devices anymore. Enough of this overpriced frustration producing junk.

Re:Now, if they would also address the N-trig touc

[drinkypoo]

Running some â"not even designed for that model!â" "Sony" n-trig calibration tool can sometimes help, a little bit, temporarily at least, or so (your milage may vary), I find it ridiculous that many users need to live with a mostly brocken touchscreen for years!

Touchscreen calibration? What year is it? I haven't calibrated a touch screen since my GRiDPad! This is what you get for buying stuff with the "Microsoft" warning label on it.