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Google's Duplex AI Robot Will Warn That Calls Are Recorded (bloomberg.com)

An anonymous reader quotes a report from Bloomberg: On Thursday, the Alphabet Inc. unit shared more details on how the Duplex robot-calling feature will operate when it's released publicly, according to people familiar with the discussion. Duplex is an extension of the company's voice-based digital assistant that automatically phones local businesses and speaks with workers there to book appointments. At Google's weekly TGIF staff meeting on Thursday, executives gave employees their first full Duplex demo and told them the bot would identify itself as the Google assistant. It will also inform people on the phone that the line is being recorded in certain jurisdictions, the people said.

28 comments

  1. I predict by Anonymous Coward · · Score: 0

    Hi, This is Google Duplex. Please note this call is being recorded.
    Hi, This is Google Duplex. Please
    Hi, This is Google

    No one wants to listen to a precanned message.

    1. Re:I predict by michelcolman · · Score: 1

      If I pick up the phone and hear the words "this is Google", I immediately assume it's a scammer who's going to tell me that my Google has a virus and I need to give them my online banking codes to fix it.

  2. Of course it will by rmdingler · · Score: 2
    Since notice you're recording a conversation is, in some States, a legal requirement.

    Pity all States do not.

    --
    Happiness in intelligent people is the rarest thing I know.

    Ernest Hemingway

    1. Re:Of course it will by Anonymous Coward · · Score: 1

      It's required to notify, but what if the person says they don't agree? Will google just hang up then?

    2. Re:Of course it will by Lanthanide · · Score: 2

      Er, why would the onus be on google to hang up?

      If you don't agree to your conversation being recorded, you hang up.

    3. Re:Of course it will by Patent+Lover · · Score: 2

      Well laws sure prohibit robocalls, especially to numbers on the Do Not Call List. That's why we have no robocalls.

    4. Re:Of course it will by rmdingler · · Score: 1

      The sad truth is that folks often give up their right to bow out of the conversation, waiving their right to be silent, if you will... no right stands long if it is voluntarily surrendered.

      --
      Happiness in intelligent people is the rarest thing I know.

      Ernest Hemingway

    5. Re: Of course it will by Anonymous Coward · · Score: 0

      But I have to keep you on the line to complete the trace.

    6. Re:Of course it will by Maelwryth · · Score: 1

      Yes, your honor. But the plaintiff's voice was recognised as google user wtf@gmail.com and agreed to not be informed they were being recorded in the updated gmail terms and conditions of 18/05/18.

      --
      I reserve the write to mangle english.
    7. Re:Of course it will by Local+ID10T · · Score: 1

      An automated assistant calling a business to make a reservation is not a robocall.

      Per the FCC:

      Robocalls are unsolicited prerecorded telemarketing calls to landline home telephones, and all autodialed or prerecorded calls or text messages to wireless numbers, emergency numbers, and patient rooms at health care facilities.

      The key here is the "unsolicited" part. As the business has published their telephone number for the purpose of customers making reservation inquiries, they have solicited the call.

      --
      "You want to know how to help your kids? Leave them the fuck alone." -George Carlin
    8. Re:Of course it will by Anonymous Coward · · Score: 0

      Because staying on the line isn't tacit permission.

    9. Re:Of course it will by Anonymous Coward · · Score: 0

      California law:

      1) What is a robocall?
      A robocall is a recorded message delivered to your phone by an automatic dialing announcing device (ADAD). These devices store thousands of telephone numbers and then dial them automatically and play the message.

      2) When and how can an ADAD be used legally?
      ADADs can be used between the hours of 9 a.m. and 9 p.m. California time.

      The recording must be introduced by a live person and the person called must give their consent to hear the recorded message.

      I know these laws very well since I used to work for a company that manufactured PC telephony hardware that was capable of making robocalls. We even had functionality that allowed an outbound robocall operator ask for permission before playing their messages and a warning on the first page of the manual notifying the owners about it.

    10. Re:Of course it will by Anonymous Coward · · Score: 0

      In some countries (i.e. Germany) you need explicit permission from the other party if you want to record a conversation (not only on phone), so simply stating that you are going to record is not enough.

  3. What about everthing else? by Excelcia · · Score: 1

    It will warn when a call is being recorded, because there are stricter laws about that. But what about everything else? It still phones home with everything to have Google's servers do the voice recognition, everything being spoken. Let's all install corporate and government bugs in our homes. Sounds great to me.

  4. Hello, I'm the Google assistant by Anonymous Coward · · Score: 0

    There's nothing wrong with your credit card but we would like to offer you a lower interest rate anyway. Press 1 to speak to a representative or press any other goddamn key to also speak to a representative. If you want to be removed, we'll ignore the request and continue harassing you anyway. Because there's sweet sweet scam money to be made.

  5. grow some skin by RhettLivingston · · Score: 1

    Complaints about AIs "recording" things will come back to haunt us. When the day comes that someone like Larry Ellis is uploaded into a machine, will it always have to announce that it is recording? What about when we finally get the ability to augment our memory with electronic implants?

    We need to figure out how to embrace this into our system now or face discrimination later. We need to clear the path for augmenting ourselves so that we can keep up.

    One approach that could satisfy all is to just blanket label all recordings made without permission as hearsay - i.e. treat one form of a person's memory (tech enabled recordings) as no more admissable than the other (unaltered biological memory enabled recordings). Removing the requirement that "person" be limited to a person's natural physical body or that "home" be limited to within the physical walls of a home would help a lot of legal situations that have evolved that our founders could never have thought of. We just need an interpretation expansion to match how technology is expanding us.

    1. Re:grow some skin by Anonymous Coward · · Score: 0

      "Removing the requirement that "person" be limited to a person's natural physical body or that "home" be limited to within the physical walls of a home would help a lot of legal situations that have evolved that our founders could never have thought of."
      There is already a legal concept of a "fictional person," aka as a corporation. A few years go the Supreme Court gave them the same right to free speech as a flesh and blood person.
      I expect corporations to demand the right to vote next. One vote for every share of stock! And just like unions, the company officers get to cast the votes, not the stockholders!

    2. Re:grow some skin by RhettLivingston · · Score: 1

      I'm not talking about a fictional person at all. Rather, I'd like the concept of a person to be extended to include their augmentations acting as their proxies. In other words, AIs acting to fill the express requests of a person are that person.

  6. How does it know? by Anonymous Coward · · Score: 0

    How does it know the call is being recorded?

  7. Just stop. by Anonymous Coward · · Score: 0

    When this tech is available real-time for a disabled person will that person be forced to identify themselves as being disabled to avoid "creeping out" the person on the other end? Ridiculous. Screw every tech blogger and twitter schmuck who thinks they were clever for masturbating online in public to their own insecurities about this demo. Good thing yanny vs laurel came along to distract the squirrels with something new.

  8. Not Enough by Anonymous Coward · · Score: 0

    Minimal compliance with the various state laws about recording phone calls isn't enough. The bigger problem is that the tech is so good that people can not recognize when they are talking to a computer. In a weird way its like the problem with electric cars being too quiet - there are no cues to alert bystanders whats going on. The solution for electric cars was to require they emit not unpleasant warning sounds that alert pedestrians to their presence. We need something like that for human-mimicry, require that non-human voices have some sort of distortion that makes them clearly identifiable as non-human.

  9. "TGIF staff meeting on Thursday"?? by Anonymous Coward · · Score: 0

    Maybe what Google really needs to do is build a decent calendar app...

    1. Re:"TGIF staff meeting on Thursday"?? by Anonymous Coward · · Score: 0

      Why wait for Google to do it? Just use Simple Calendar. It has no online requirement, it doesn't utilise Google's calendar or sync anything online.

      Simply (hah) put, it's a calendar app that you can add entries to that stay local on your device. I had been looking for something like it for years. Oh, it's open source too.

  10. Will Googles Duplex by Grand+Facade · · Score: 1

    Honor the national do not call list?

    --
    Rick B.
  11. Click. by Hallux-F-Sinister · · Score: 1

    When I get a call and realize there isn't a real, live, ACTUAL person on the other end, I simply hang up. I am paying for the airtime, and reserve the right not to waste it talking to an electronic lackey. I don't suffer fools gladly even when they are living and breathing, and the same species as I am; I am NOT going to tolerate someone essentially calling me, then putting me on hold to wait around to talk to them, which is what would inevitably end up happening, since Google's AI is nowhere near good enough to hold a rational conversation with an intelligent person... as demonstrated by the fact that the demo was all faked. If it were that good, they wouldn't have to have faked it. They want to convince us that no human intervention would be required, but that's obviously bullshit.

    --
    Our reign has gone on long enough. Indeed. Summon the meteors.
  12. pan card status by inpancardstatus · · Score: 1

    PAN Stands forPermanent Account Number. It’s used to identify Indian Tax Payers and can be used as Identity Proof too. It is unique for each and every PAN holder. Pan Card Status Rashan Card Status Voter Id Card Status Passport Status ITR Status

  13. Training Robots by Anonymous Coward · · Score: 0

    ...by hanging up as soon as I can identify them.

  14. Holy Shit. Just skip the call by Anonymous Coward · · Score: 0

    Why even bother doing this? Who even CONSIDERS talking to a robot that is recording you? A data-harvesting, behavioral-analyzing Google piece of shit that suddenly interrupts your day? to enrich Google?

    What kind of lazy, do-nothing idle-chit-chat-with-robot shitheads does Google hire? Who thought this was a good idea