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MoviePass is Going To Start Charging More For Popular Movies Next Month (qz.com)

As if seeing a popular movie with MoviePass -- where you can't reserve tickets in advance -- wasn't stressful enough, it's about to get more expensive, too. From a report: The movie-ticket subscription service, which charges $9.95 per month to see a movie a day in the US, will start surge pricing on popular movies next month, Business Insider reported. MoviePass will charge subscribers $2 or more to see titles that the app decides are very popular with its members beginning in July, Mitch Lowe, MoviePass's CEO, told the publication. He was vague on the details. "At certain times for certain films -- on opening weekend -- there could be an additional charge for films," Lowe said, calling the forthcoming policy "high-demand" pricing. But if you've paid for a year's subscription to MoviePass upfront, don't worry: Lowe said these subscribers would not be subjected to the new pricing policy. MoviePass will begin rolling out two other previously announced features, like the option to upgrade to premium movie formats such 3D and IMAX, or bring a friend to the movies, by August, Lowe added.

63 comments

  1. Doomed business by Anonymous Coward · · Score: 3, Insightful

    Realizes it's business model is unsustainable and tries to stop the hemorrhaging....

    1. Re:Doomed business by InfiniteBlaze · · Score: 2

      Sometimes, in order to grow a business to a sustainable level, some losses must be taken. Once the necessary growth is achieved, the business can modify its model to become sustainable.

    2. Re:Doomed business by Anonymous Coward · · Score: 0

      Sometimes, in order to grow a business to a sustainable level, some losses must be taken. Once the necessary growth is achieved, the business can modify its model to become sustainable.

      And if that doesn't work, they can go out of business.

    3. Re:Doomed business by Anonymous Coward · · Score: 1

      Or, if you are related to Elon, give him a call. He'll have Tesla buy you out.

    4. Re:Doomed business by JackieBrown · · Score: 0

      Or, if you are related to Elon, give him a call. He'll have Tesla buy you out.

      Using government money

    5. Re:Doomed business by ShanghaiBill · · Score: 1

      Sometimes, in order to grow a business to a sustainable level, some losses must be taken.

      That makes sense when you are losing money on fixed capital expenses and overhead, which are reduced as a fraction of expenses as you scale up. As Tesla scales from 1000 cars a week to 5000, their revenue goes up 400% while their expenses go up far less.

      But for MoviePass, their capital investment is negligible, and there is little overhead. They are simply losing money on nearly every customer. "Scale" does not benefit them in any way other than increasing the bleeding.

    6. Re:Doomed business by jdastrup · · Score: 1

      Subscribers know it's doomed, but who cares? I'm saving dozens of dollars a month and so I'll take advantage of it while I can. The important thing is MoviePass has proved to other companies that the subscription model is promising. You already do it with TV, music, streaming movies, etc. Now AMC has announced a subscription program for $20/month you get 3 movies a week. That's a great deal. As soon as MoviePass goes belly-up, I'll move over to AMC's plan.

    7. Re:Doomed business by Anonymous Coward · · Score: 0

      I don't think Tesla is a good example to use either. Their expenses (overhead) PER CAR have not gone down one iota sine the start of the company to today despite growth to over 100k cars a year.

    8. Re:Doomed business by Anonymous Coward · · Score: 0

      Hahahaha. AMC's plan is just to kill MoviePass. Once MoviePass is dead AMC's version will shut down or significantly increase in price too.

      The only way this model is going to work at all is if consumers, the movie houses, and the film industry start to change how they think about viewing/showing movies. If the product switches from viewing the movie to a food/drinks/service model then MAYBE this model will survive. Otherwise someone or everyone is taking a hit here by allowing more movies to be watched for less money. If they can switch the model to where the "lost" ticket money is made up by selling food, drinks and providing service then maybe everyone can stay happy.

      The problem with this model as it stands is that the most profitable movie goers just got a deal and the least profitable stay in the same position. The people in the middle on average don't gain or lose. The hope that low profit people "shift" to "high profit" category is of limited benefit because that benefit is capped at the monthly fee and has a huge opportunity cost. If enough people actually "shift" then the theaters are going to run out of seats and still not be making much or any more money.

    9. Re:Doomed business by datavirtue · · Score: 1

      File this under "Who the fuck cares?" and please quit posting this shit to /.

      --
      I object to power without constructive purpose. --Spock
    10. Re:Doomed business by Anonymous Coward · · Score: 0

      OK, I'll play along. What government money? Tesla makes money* from selling cars to consumers, not government grants.

      * Well, not really. They don't make money, they lose money. Hand-over-fist. Still, the jury's out on whether they expand enough to take the car market by storm or fail in bankruptcy.

  2. Hoping... by rally2xs · · Score: 2

    that MoviePass can arrive at something sustainable. I bought the yearly subscription because I saw this stuff coming, the original business model appearing unworkable to me. I "knew" that they would have to start doing stuff like this and wanted the "pay up front" model so's it would be a contract violation for them to start changing extra for the features.

    Before Moviepass, my admission expenditures were $85 for the month of January (lots of great movies come out in January) and $65 in February (not so many movies coming out in February.) In case you haven't figured it out, I see almost everything, the moviegoing experience - popcorn, sit in the dark and let the world go by (escape from reality) for a couple hours, having someone else make the popcorn and clean up afterward fits my lifestyle! The movies are not more than 50% of the reason I go. That's a good thing because movies are faaar less entertaining than they used to be. Lots of movies don't even make sense any more - "A Quiet Place" is totally unbelievable since it depicts a post-apocalyptic world, but they have grid electricity, and they are plagued by animals but it seems nobody has the gumption to carry firearms and dispatch said animals. Makes no sense at all, and lots of movies are like that. Lots of the "SciFi" has little or no "Sci" and violates scientific principles from start to finish. That's hard to take for some of us with the study of science in our backgrounds. But the moviegoing experience is the thing that makes it pleasant, and sometimes the film must be endured rather than enjoyed.

    1. Re:Hoping... by Anonymous Coward · · Score: 1

      You must not work in tech if you have enough free time to see that many movies.

    2. Re:Hoping... by rally2xs · · Score: 1

      Retired

    3. Re:Hoping... by AvitarX · · Score: 1

      Wouldn't a gun bring an insurmountable amount of the sound sensitive animals to an area?

      Haven't actually seen it, but it seems a gun would be a terrible idea from the previews and what I understand to be the premise.

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    4. Re:Hoping... by Joce640k · · Score: 1

      Hush! You're talking back to a "smart" person.

      --
      No sig today...
    5. Re:Hoping... by Anonymous Coward · · Score: 0

      most science fiction of all media types has at least some "unbelievable" bits, just take FTL travel as the most obvious

      and then take Star Wars, from the very beginning, it's always been much more fantasy dressed with aliens in place of magical creatures and Jedi instead of wizards. I mean the fact alone that every species understands English/Basic and every human character understands whatever alien language is being spoken.

    6. Re: Hoping... by Anonymous Coward · · Score: 0

      Or, like me, is good enough at their tech job to not need to be working all the time.

    7. Re:Hoping... by ShanghaiBill · · Score: 1

      Wouldn't a gun bring an insurmountable amount of the sound sensitive animals to an area?

      The animals/aliens have armor that bullets don't penetrate.

      Haven't actually seen it

      It is a good movie. Some movies are ruined by silly dialog, but A Quiet Place has no dialog (other than a few whispers).

    8. Re:Hoping... by AvitarX · · Score: 1

      I definitely want to see it, I just didn't manage to catch it.

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    9. Re:Hoping... by PolygamousRanchKid+ · · Score: 1

      It is a good movie. Some movies are ruined by silly dialog, but A Quiet Place has no dialog (other than a few whispers).

      Well, "The Economist" sure liked it:

      A new take on the talkies: “A Quiet Place” is high-concept horror at its best.

      John Krasinski transforms a B-movie conceit into a smart, nerve-shredding film.

      https://www.economist.com/pros...

      But if someone is looking for some Disney Candy for simple minds . . . I wouldn't send them to see Lars von Trier's "Antichrist" . . .

      --
      Schroedinger's Brexit: The UK is both in and out of the EU at the same time!
    10. Re:Hoping... by datavirtue · · Score: 1

      uh excuse me....all you have to do is fumble/drop all your work on other people and meticulously, cleverly avoid taking on any additional work and you can have a fulfilling, balanced life working in tech.

      --
      I object to power without constructive purpose. --Spock
  3. Is using MoviePass really stressful? by Nutria · · Score: 2

    I don't use it so don't know, and thought that the purpose was to remove the (relative) stress of high ticket and concession prices and getting tickets for the showing you want.

    --
    "I don't know, therefore Aliens" Wafflebox1
    1. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 0

      It's just something writers do to inject emotions into news and to signal that the price increase negatively impacted their feelings, i.e. a deadly sin in 2018.

    2. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 0

      it can be stressful reselling your moviepass tickets on a per-showing basis.

    3. Re:Is using MoviePass really stressful? by asylumx · · Score: 2

      My wife and I used it for the first time last week (complimentary month, courtesy of a friend). It was not a great experience, mainly because while my Android app stopped me from checking in while we were too far away, her iPhone app did not and when we arrived at the theater her card did not function at the cashier. So far, it's understandable. She figured "it let me check in so I'm good" but the rules state you have to pick up your ticket within 30 mins of checking in. Chalk that part up to "users don't read info messages" which any developer already realizes.

      The bad/stressful part -- certainly dealing with the card not working at the cashier was not the most fun but TBH the cashier was great about it even though they don't work for MoviePass. We ended up paying for her ticket out of pocket and the movie was great. After that, my wife contacted customer support, and I would have expected them to say something like "Hey, just so you know, here are the rules... but we'll take care of you this time." Instead they basically said "go suck an egg" and she immediately canceled as a result.

      Getting back to your point, if things go smoothly it can remove the relative stress of high ticket prices, but if they don't go smoothly it actually adds a lot more stress. Customer service matters! It always has, and when a customer's first experience makes them feel bad -- even if it's ultimately their own fault -- they won't want to be associated with that product anymore.

    4. Re:Is using MoviePass really stressful? by will_die · · Score: 1

      I use it once a week, sometimes more, and never had an issue. In the parking lot I use the app to select the cinema and movie I want, by the time I want to the kiosk the credit card is read. I pay, bring up the app again to take a quick picture of the ticket, close out the app, and that is it.
      You are required to take pictures of the ticket to prove you purchased a ticket and for the movie you selected.
      This new change with the charging for busy times could be an issue but there is not enough info about it yet to know. It might mean that going on a Friday night for the new release of a major film will cost you some money, which for some might be an issue.

    5. Re:Is using MoviePass really stressful? by Nutria · · Score: 1, Insightful

      I must be confusing MoviePass with the service that lets you watch first-run movies at home.

      --
      "I don't know, therefore Aliens" Wafflebox1
    6. Re:Is using MoviePass really stressful? by terrycarlino · · Score: 1

      I've got to say, I just don't go to enough movies in a year to justify MoviePass. When I do go the probabilities are that I'm going to the most popular movies on the opening weekend.

      So it's like MoviePass is actively working to make their service unattractive to me.

      I agree with a lot of others here. Their service is unsustainable. There just aren't enough movies being produced in a year to see more than a couple of movies a month in the high release months. In most months there's little I'd want to see anyway.

    7. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 1

      That's Prima Cinema.

    8. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 0

      But.. but... they're DISRUPTIVE!?! Why won't anyone just write them a 5 billion dollar check!?!

    9. Re:Is using MoviePass really stressful? by omnichad · · Score: 2

      Except it doesn't work because they all have Chinese backing and can easily starve out MoviePass.

      They also get full price on the tickets bought. They should love and promote Movie pass until the day it goes under.

    10. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 0

      It's so bizarre. I've had friends tell me they're prompted to take pictures of their ticket stubs and that has yet to happen to me, about 14 movies later.

    11. Re: Is using MoviePass really stressful? by Miamicanes · · Score: 1

      With all the time & effort you'd have to invest to resell even one ticket, you'd basically have to be "homeless-person desperate" to bother. Between driving to the theater (5-15 minutes), hustling a buyer (5-10 minutes), buying the ticket (5 minutes IF you don't have to wait in line), then driving home (5-15 minutes), you've burned at least 20-45 minutes to make slightly more than minimum wage. Sure, the economics might work out if you're dirt-poor & desperate, but just barely.

      That said, adding "demand pricing" is kind of a bullshit move. Regardless of whether I go to see a movie on opening weekend or 3 weeks later, the ticket cost to MoviePass is the same (since they DON'T get special pricing or rebates from theaters).

      Then again, I don't understand why theaters dislike MoviePass in the first place... they're selling tickets for full price, selling more than they would have otherwise sold, AND getting the concession revenue piled on top (possibly selling more per purchase, since in the moviegoer's mind the ticket was 'free', which reduces the sting of paying $10 for popcorn and a drink).

    12. Re:Is using MoviePass really stressful? by b0bby · · Score: 1

      I've seen 6 so far, about 2 a month; it has never asked me for a picture of my ticket either. It's been pretty smooth for me, and I figure I have broken even on my annual subscription at this point so anything more I go to is PROFIT!

    13. Re: Is using MoviePass really stressful? by thomas.galvin · · Score: 1

      Then again, I don't understand why theaters dislike MoviePass in the first place... they're selling tickets for full price, selling more than they would have otherwise sold, AND getting the concession revenue piled on top

      The movie theaters are worried about the movie going experience becoming devalued in the minds of customers.

      A couple of years ago, if you and a friend went to the movies, it cost $20 for the tickets. Now, with movie pass, it costs $0 for the tickets. People are starting to think that "going to the movies" is more or less free.

      but movie pass is going to fail. There is simply no way for them to be profitable. So some day in the not-too-distant future, movies are going to start costing $20 again. But if people have been conditioned to think that movies are free, there is going to be a lot of resistance to suddenly paying $20 again, and attendance will drop as a result.

    14. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 0

      It's there to milk naive VCs

      It's actually quite easy to see how they want MoviePass to work, and it's undoubtedly a reasonable idea that has/had a better chance of success than many, many other 'disruptive' companies.

      You may have noticed, for instance, that consumers have just about zero pricing leverage on theater tickets. Price-sensitive consumers wait for second-run theaters, streaming, or media rental. To the extent that a theater offers any less expensive tickets, they are invariably for matinees or other low demand times. (Wednesdays, for instance- catch the six- or thirteen- or twenty-day-old movie and save $1!) Parallel to that, you have the distribution agreements that result in the theater getting very little of early-viewing box office receipts but an increasing percentage as a movie ages. This leads to at least three super-obvious opportunities:

      1) We need a million tickets- cut us a break.
      2) Give us great pricing early- after all, it only abuses your distributors. You can charge us $1 instead of $10 and only cut your real revenue by $1.80.
      3) Did we mention we know our customers buy popcorn, etc. at rate X?
      Bonus 4): We own some other businesses where we might benefit from some synergy (like Moviefone).

      Yes, maybe the pricing was off, or the unlimited nature was never going to work, but there was absolutely an opportunity to differentially price tickets, and at the time MoviePass got going, theater chains were doing exactly squat on that front. To say that it was an "unfathomable" business plan is to ignore the actual issues with getting a business going. Is Facebook the best social media platform? Is google the cheapest/best at serving ads? Doesn't matter, they got their critical mass before anyone else did, now we're stuck with them unless and until the flea on David's ankle can transmit the black plague to Goliath.

      One of MoviePass' biggest problems was not the business plan, it was time being of such an essence. Cinemark's unbelievably better program was announced 12/5/17. You know, the one where they said, let's head this whole thing off at the pass, charging $9/mo for a single ticket that doesn't expire. Heck, instead of continuing to gouge you on the online ticket fees, we'll even waive them and offer a concessions discount. It took me about 3 seconds to sign up for that the first time I heard of it. They may be giving up some revenue, but subsidizing that club to freeze out MoviePass and any others seems like a pretty good investment to me. And there's no doubt in my mind that theater chains would have been much more likely to negotiate the kind of deals MoviePass needed if they hadn't been so ready to co-opt them with the chains' own programs. But was thinking you might be able to negotiate with a third party "unfathomable" or was it just incorrect?

      Think of it like airline tickets- if airlines were still so backward that they charged a single price for every passenger, regardless of time of reservation or desirability of flight timing, a very small number of us would ever fly anywhere. The business would be structured to make money on half-full (at best) planes instead of maximizing revenue, with the vast majority of us shut out of recreational trips by business-lite pricing.

    15. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 0

      Prima Cinema has been completely dead since December 2016.

    16. Re: Is using MoviePass really stressful? by Gavagai80 · · Score: 1

      There've always been discount days. I go to a movie every month or so always on a Tuesday when it's $5. Usually late at night when the theater is pretty empty. If moviepass can reinvent itself into something that's limited to non-peak times, there's a market for that and a case for the theaters to help it.

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      This space intentionally left blank
    17. Re:Is using MoviePass really stressful? by Anonymous Coward · · Score: 0

      They don't want consumers to be "trained" to expect movies at really low prices because then it is harder to raise prices or sell at existing prices when MoviePass does go under.

  4. Comment removed by account_deleted · · Score: 1

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  5. Comment removed by account_deleted · · Score: 5, Insightful

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  6. suckers vs moochers by Anonymous Coward · · Score: 0

    Okay. Enough. We get it: your failed business plan depends on having more suckers than moochers, so you really need to get the word out in hopes of finding more suckers; hence the Slashvertisement. But here's a free tip: Tech-savvy nerds are more likely to be moochers than suckers, so you're really barking up the wrong tree by advertising all the time on this site.

    To put it another way: We won't sign up unless we plan to get more out than we're spending, and we'll cancel our subscriptions the minute we start getting less than we paid for, so you're getting negative ROI for your advertising dollars on this website. Please stop advertising here. Please?

  7. Theaters by Anonymous Coward · · Score: 0

    Sorry, but who the hell goes to movie theaters anymore? Wait a few weeks (or a few months at most) and anything you would have seen in the theater can be watched at home on a large screen and in a good environment for far less than a couple tickets and parking and without the added time of dealing with going to a theater. I haven't gone to a theater in literally twenty years simply because it just isn't convenient or interesting, no matter *how* cheap it is. We live in an age where we don't have enough time to keep up with the content we want to consume. Consuming it two months later hardly matters anymore.

  8. Movies theaters horrible places by Anonymous Coward · · Score: 0

    I haven't been to a movie since I was in Manhattan 10 years ago, when the group 5 rows behind would not stop talking.

  9. Super Saver tickets by Anonymous Coward · · Score: 0

    It's like the "Super Saver" tickets all over again. It used to be that you had to buy these in bulk (10+) but you would save a ton per ticket. Originally you could use them on any movie so they were worth getting if you had a group of people to buy them for. After a while, the movie theatres started putting restrictions on when you could use them such as only Monday-Thursday and the movie you went to see had to have been out for at least 2-3 weeks. Then they went a step further and started marking popular movies as "no super saver tickets allowed". So basically if you wanted to use a super saver ticket, you had to see something that was on it's last week in the theatre playing on a weekday. Then to further add salt to that wound, the tickets started expiring a year after purchase.

  10. FAIR by Anonymous Coward · · Score: 0

    This strategy on seems fair, it would help cover other costs associated with showing the movie
    http://www.naijadailyfeed.com

  11. Fair by Purevoice · · Score: 1

    Only seems fair to charge more as it would help cover other costs. http://www.naijadailyfeed.com/

    --
    I love to blog http://www.naijadailyfeed.com
  12. Moviepass is Dead by Anonymous Coward · · Score: 0

    The new policy sort of defeats the whole purpose of Moviepass, right?

    They never learn. What started off as a good deal incrementally morphed into a scam.

  13. Only if you let them by Anonymous Coward · · Score: 0

    vote with your feet and walk away if you don't like it.

  14. Almost all movies are popular by OrangeTide · · Score: 2

    There are only maybe 5 movies out at any given time. Plus whatever crap from last season the cheap theaters are still showing, but if you're an avid enough movie goer to have a subscription you've already seen those older movies.

    That said the current subscription price doesn't make a lot of sense and is probably too low. But people don't like paying more for subscriptions especially if it's a per-person sort of thing like Moviepass.

    --
    “Common sense is not so common.” — Voltaire
    1. Re:Almost all movies are popular by FritzTheCat1030 · · Score: 1

      It depends on where you live and what type of movies you like. I'm lucky enough to live in an area that has multiple theaters that specialize in independent and foreign films. I've used my MoviePass over 60 times since the first of the year. If you live in a small town, you wouldn't have nearly as many options, but in most large metro areas, there's more available than people realize.

    2. Re:Almost all movies are popular by b0bby · · Score: 1

      Yeah, most of the movies I have seen aren't that popular - for example, the Mr Rogers documentary. I'm lucky to have some good theaters nearby.

    3. Re:Almost all movies are popular by OrangeTide · · Score: 1

      My local theater has several Indian films, but I don't include that because it's not clear to me that Moviepass is going to work at such a theater. And the little independent theater is showing stuff like Pink Flamingos and Re-Animator right now. I'm not convinced something like Moviepass is worthwhile for that, nor do I know if it will even work.

      --
      “Common sense is not so common.” — Voltaire
  15. Mildly Stressful by DeathtoPorgs · · Score: 1

    It is actually a little stressful. You can only 'check in' to get a ticket within an hour of the showtime, and within 100 yards of the theater, and you then have to use their card in person at a kiosk (usually; depending on the theater). So this means for a popular movie I have to keep an eye out in case the theater is filling up, especially if I'm coordinating with friends. How many seats are left? Are those acceptable seats? Is it filling up so quickly that we should think of another showing? Etc. Definitely white whine territory, but it's a tradeoff of simplicity for cash when compared to my old style. Luckily, I like sitting very close (rows 1-3 have a greater angle of view taking full advantage of the theatric experience) and those are the seats typically available.

    1. Re:Mildly Stressful by Anonymous Coward · · Score: 0

      It is actually a little stressful. You can only 'check in' to get a ticket within an hour of the showtime, and within 100 yards of the theater, and you then have to use their card in person at a kiosk (usually; depending on the theater). So this means for a popular movie I have to keep an eye out in case the theater is filling up, especially if I'm coordinating with friends. How many seats are left? Are those acceptable seats? Is it filling up so quickly that we should think of another showing? Etc. Definitely white whine territory, but it's a tradeoff of simplicity for cash when compared to my old style. Luckily, I like sitting very close (rows 1-3 have a greater angle of view taking full advantage of the theatric experience) and those are the seats typically available.

      I have a friend who uses it and he made no mention of all those annoyances. So basically it's like the old way of buying tickets at the box office but as a steep discount, meanwhile it's been like a decade since I've seen a movie without buying the tickets online and years since I went to a theater without reserving my exact seat online as well.

      I'll just keep paying full price for the convenience of always having a good seat at the time that I want. This sounds too much like trying to fly on standby in order to get a super cheap flight.

    2. Re:Mildly Stressful by tlhIngan · · Score: 1

      It is actually a little stressful. You can only 'check in' to get a ticket within an hour of the showtime, and within 100 yards of the theater, and you then have to use their card in person at a kiosk (usually; depending on the theater). So this means for a popular movie I have to keep an eye out in case the theater is filling up, especially if I'm coordinating with friends. How many seats are left? Are those acceptable seats? Is it filling up so quickly that we should think of another showing? Etc. Definitely white whine territory, but it's a tradeoff of simplicity for cash when compared to my old style. Luckily, I like sitting very close (rows 1-3 have a greater angle of view taking full advantage of the theatric experience) and those are the seats typically available.

      That's the intent. Because if you really wanted to see a movie and use MoviePass, they make it inconvenient enough to see a new release. 1 hour and 100 yards is nothing if you're doing it on a Tuesday afternoon, but a Friday night opener? Good luck.

      Maybe if you waited 3-4 weeks so the crowds die down (and the ticket split more favorable so MoviePass may get a discounted ticket) it would work, which I think is the whole point - it's not to get you a ticket to a movie, but to encourage you to see movies later after opening week.

      And maybe, MAYBE if MoviePass did it that way, they'd have moire support. First, the ticket revenue split would allow for MoviePass to buy discounted tickets, second, they could go to the studios and get some money for them by being able to drive an audience to see a movie on the third or fourth week of its run, raising the movie revenues (at a time when most movies plummet in revenue takes - usually after the first week, most movies drop 30-60%, and from there it drops even more).

      And of course, they should've worked out a deal with concessions - getting theatres to discount them could result in a larger profit from concessions - if one person in a group gets popcorn, well, it's likely others would want one too, even if they didn't originally intend to buy any. Which means buying a drink too...

  16. The worst thing about MoviePass... by Anonymous Coward · · Score: 0

    The worst thing about MoviePass is the customer service, or lack thereof. They seem to have a policy of randomly cancelling accounts, coupled with another policy of not spending any time evaluating whether an account was cancelled for any legitimate reason.

    They cancelled both my and my wife's accounts, and it took about 4 months for us to get them back. Many calls with customer service, and back-and-forths in their ticket system (very VERY slow). Eventually, I went through the Better Business Bureau, and got our accounts re-instated.

    But a few weeks later, and they randomly cancelled my wife's account again. On the phone, the rep said that there was no reason for it to be cancelled, and that he would 'escalate' the ticket to get it dealt with, and that since we were at the theater, we should purchase her ticket out of pocket, and send them the receipt for a full refund. We did so, but then got an infuriating reply that said "we are so saddened to say that we can only do reimbursement when a customer service representative advises you to pay out of the pocket for your movie tickets."

    On top of all that, I switched to the yearly billing plan of $89.95 back in Feb (they charged my CC then), and then they charged another $89.95 in April, and are giving me the runaround on that as well.

  17. I wonder... by Notabadguy · · Score: 1

    I wonder how many people like me that used to go to the movies every weekend for entertainment have decided that movies simply aren't worth the risk of disappointment anymore?

    Whereas I'd go to the movies 10-20 years ago by default and find a movie to watch, these days we wait for it to come out on streaming or blu-ray to watch at home because the chances are more likely than not that we're going to be disappointed.

    I can't tell you how many movies my wife and I have started, gotten 10-30 minutes into, and turned off because it was really stupid.

  18. Huh? by dcw3 · · Score: 2

    "will charge subscribers $2 or more to see titles..."

    Why would I pay $2 to see...oops, didn't have my reading glasses.

    --
    Just another day in Paradise
  19. Comment removed by account_deleted · · Score: 1

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