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Walmart's Newly Patented Technology For Eavesdropping On Workers Presents Privacy Concerns (buzzfeed.com)

Walmart has patented an audio surveillance system which can be used to listen to conversations between employees and customers at checkout. From a report: The "listening to the frontend" technology, as its called, is one of many futuristic ideas Walmart has sought to patent in recent years as it competes with Amazon for domination of the retail industry. While there's no guarantee that Walmart will ever build this technology, the patent shows the company is thinking about using tech not just to facilitate deliveries or make its warehouses more efficient, but also to manage its workforce, which is the largest in the United States. Walmart declined to comment on whether it plans to use audio sensors to measure the productivity of its staff in the near future, but said in a statement, "We're always thinking about new concepts and ways that will help us further enhance how we serve customers, but we don't have any further details to share on these patents at this time."

18 of 133 comments (clear)

  1. Well by DaMattster · · Score: 2, Funny

    I hope they implement this system and capture my voice saying, "Alice Walton can go fuck herself!"

  2. Sure, this'll "Make America Great Again", LOL by Rick+Schumann · · Score: 4, Insightful

    Yeah sure let's introduce more and more 'technologies' that produce ever-increasingly chilling effects on the daily lives of people, make them feel like convicts in prison or animals in a zoo, that'll really motivate them to be more productive and really get their creative juices flowing. After all look at how well that worked in Auschwitz! Great job Walmart, you're a shining example of the direction the United States is going, what an inspiration!

    1. Re:Sure, this'll "Make America Great Again", LOL by Rick+Schumann · · Score: 3, Funny

      Oh hey Walmart why stop there? Why not require shock collars on all your workers and give the remote control to the supervisors and they can give a little jolt to the workers if they're not working hard or fast enough!

    2. Re:Sure, this'll "Make America Great Again", LOL by olsmeister · · Score: 2

      Stories like this make me appreciate the fact that I'm on the back 9 of my career.

    3. Re:Sure, this'll "Make America Great Again", LOL by Rick+Schumann · · Score: 2

      Friend, stories like this, and the overall direction the world has been heading in over the last couple decades, make me marvel at the idea that anyone wants to extend human lifespan at all, let alone live forever; who the actual fuck wants to see this kind of shit happen more and more, put up with more and more fucktarded clueless people, downright evil people, and so on? Worse: fucktarded clueless people and evil people with money and power who live for hundreds of years? Forget it. I'm having a hard enough time this morning finding a reason to even be conscious.

    4. Re:Sure, this'll "Make America Great Again", LOL by Actually,+I+do+RTFA · · Score: 3, Interesting

      Why their supervisors? You can have a computer monitor their work speed and quality. And why electro-shock them? Then they know where the line is. Better to give them push-style notifications that they're falling behind and need to catch up or get terminated, etc. Psychologists show that kind of stress is far more motivating than shock-collars.

      Unrelated note, guess how Amazon runs it's warehouses.

      --
      Your ad here. Ask me how!
    5. Re:Sure, this'll "Make America Great Again", LOL by afidel · · Score: 2

      Nope, please talk about unions, organizing, raises, strikes, etc at the checkout line in Walmart. The only way to overcome such technology isn't to hide from it, it's to make the signal to noise ratio so bad that the humans monitoring the hits from the machine can't possibly keep up or find the real data.

      --
      There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
    6. Re:Sure, this'll "Make America Great Again", LOL by ShanghaiBill · · Score: 2

      I think the mod decided that comparing working for Wal-Mart to being subjected to genocide at Auschwitz was unfair... to Auschwitz.

      The comparison was to the productivity at Auschwitz, which was actually pretty good, so it is indeed an unfair comparison. Murdering the slowest work crew at the end of each day cleans out the least productive, while motivating the others to do better. Maybe someone could write a book: "The Management Lessons of the Holocaust Applied to American Retailing".

    7. Re:Sure, this'll "Make America Great Again", LOL by Rick+Schumann · · Score: 2

      Here's an example: I have a friend who has driven trucks most of his life. He drove for Arco for a while. They have cameras and a microphone in the cab and record the driver every second of every shift. My friend is a safe driver and a good professional driver with a perfect safety record and a really nice guy overall. If you so much as make a comment under your breath about some other driver on the road, regardless of what else you may be doing at the time, you get called into a supervisors office and grilled about it, and maybe fired. If you have an expression on your face for any reason whatsoever that they don't like, you can be fired. He was eventually let go for nothing more than some comment he made on audio, wasn't even profane. How'd you like it if you had a camera and microphone at your desk all day long and anything you might mutter under your breath, regardless of it having anything to do with your job, gets you lectured by your boss? You really want to work in an environment where you're under a microscope all day long? Do you really think anyone wants that? If you think that's all okay, then justify yourself, because I don't believe you. NOBODY wants to put up with that shit, and anyone who says they're fine with it is either a fool or a liar.

    8. Re:Sure, this'll "Make America Great Again", LOL by Rick+Schumann · · Score: 2

      The only way to overcome such technology isn't to hide from it, it's to make the signal to noise ratio so bad that the humans monitoring the hits from the machine can't possibly keep up or find the real data.

      No, then they'll just implement a no-chatting policy, expecting you to work in silence like a good little robot, unless you're helping a customer, then fire you when you say one single word to another employee, or dare to talk to them on your break.

    9. Re:Sure, this'll "Make America Great Again", LOL by Swave+An+deBwoner · · Score: 2

      But the suggestion is good for customers. I suspect that a lot of the folks who shop at Walmart stores aren't fascists. While the checker is ringing up items, the customer can extol the benefits of unionizing the workforce and mention that they (the customer) would voice support for that to Walmart management in the event of a Walmart worker strike.

  3. I dread this in the hands of slashdotters by nimbius · · Score: 5, Funny

    Wife: Honey what do we want to eat from the deli counter?
    Greybeard husband: Oh i dont know, maybe the square root of a zero inch submarine sandwich with extra semicolon quote semicolon and a side of drop table customers, payroll, sales.
    [incoherent screaming from the office]
    Greybeard husband: ah! looks like someone already ordered one!

    --
    Good people go to bed earlier.
    1. Re:I dread this in the hands of slashdotters by Archangel+Michael · · Score: 5, Funny

      Bobby Tables is all grown up!

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
  4. Re:Reminder: Technology is just a tool by Rick+Schumann · · Score: 5, Insightful

    But, if implemented, they won't use it to the benefit of workers, they'll use to to target workers, run them like they're robots, and when they fall apart, fire them for poor job performance, then hire immigrants who will accept shitty pay and shitty conditions because at least some terrorist organization isn't trying to make them into suicide bombers, or drug lords shooting at them. There's plenty of precedent for this sort of behavior from employers and there's zero reason to believe that's going to change, especially from a company with such a poor track record of how it treats it's employees, and that has to keep wages as low as possible so they can sell their shitty goods at the lowest prices possible. There is NO GOOD USE for 'technology' like this because it ALWAYS gets abused.

  5. Re: Reminder: Technology is just a tool by nitehawk214 · · Score: 4, Insightful

    You must be the most niave person in history if you think a company like Walmart will use this to "help bored workers".

    Bored? Then I guess you can go home and we don't have to pay you.

    Bored? I guess we can fire you and hire someone willing to work 15 hours a week at minimum wage and no benefits.

    --
    I'm a good cook. I'm a fantastic eater. - Steven Brust
  6. Re:How is this different than recording a phone ca by Opportunist · · Score: 2

    That I don't exactly have to talk at Walmart. It's kinda hard to get anything done on a phone call if you don't want to talk.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  7. Re: Reminder: Technology is just a tool by Rick+Schumann · · Score: 2

    Actually if you look back at that guys' commenting record it becomes more than a possibility that he's just a troll, or at least supremely clueless.

  8. Re:Inconceivable by sarren1901 · · Score: 2

    I would expect at some point we will plunge ourselves into the dark ages through violent upheaval but then again, look at China and even more so, look at North Korea. Has the world done anything to help the typical North Korean? I think not. People can easily enough be suppressed, enslaved and killed unless a stronger group of people can stop them.

    But hey, let's give up out guns. That'll help.