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Apple Recalls a Number of iPhone 8 Devices For Manufacturing Defect (digitaltrends.com)

Apple is recalling a "small percentage" of iPhone 8 devices due to an issue with the logic board. The affected devices may suddenly freeze or restart -- symptoms that may show up at any time. Digital Trends reports: Apple has launched a repair program for the iPhone 8, and whether your device is exhibiting issues or not, it may be a part of the recall. It's important to note that only iPhone 8 models are being recalled here -- the iPhone 8 Plus seems to have sidestepped the issue completely. Specifically, it seems like some iPhone 8 models manufactured between September 2017 and March 2018, and sold in the U.S., New Zealand, Australia, China, India, and Japan, are affected by the issue. If you bought your phone during that time and in one of those regions, you may well be affected. If you have an iPhone 8, you can copy and paste the serial number in Apple's iPhone 8 checker tool. There are a few ways to get your device fixed if it is affected. "First, you could go to an Apple Authorized Service Provider -- you can find one here," reports Digital Trends. "Second, you could go straight to an Apple Store. Last but not least, you could contact Apple Support, and they'll send you a prepaid shipping box for you to send in your iPhone for repair."

79 comments

  1. Re:Cannot get recalled by Anonymous Coward · · Score: 0

    Why the fuck is the God Emperor waiting for? #LockTheBitchUp

  2. Why didn't people buy the 7 instead? by hcs_$reboot · · Score: 1

    Compare the specs... the 7 is slightly thinner, is lighter, same RAM, same screen resolution, more SSD choices, stronger battery(!), and is cheaper (for same storage). The 8 has some added features, like new CPU, but do you need them provided the battery will last less?

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    1. Re:Why didn't people buy the 7 instead? by renegadesx · · Score: 2, Flamebait

      Many Android phones have better storage and battery than any iPhone so why buy an iPhone at all?

      --
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    2. Re:Why didn't people buy the 7 instead? by hcs_$reboot · · Score: 3, Insightful

      Because some people like the iPhone UI, its ergonomics and Apple software. You don't, we got that. Some people do.

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    3. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Many Android phones have better storage and battery than any iPhone so why buy an iPhone at all?

      Agreed...

      But it seems that Apple has discovered that theur iPhone 8 is one big defect, they are just trying to hide behind the excuse that it is a manufacturing defect..
      Now if they could just realise the same is the case with all their other products and start pulling their s*** together, so they could sell reasonable devices at reasonable prices... manufactured in the US... with a REASONABLE profit margin... not their current completely insane profit margin...

      Not only do they sell antiquated hardware at insane prices, they sell severely handicapped antiquated hardware at insane prices... I am simply baffled, why anyone would ever buy anything from Apple... Even IF they were better at privacy than others, then the sheer amount of user abuse on all other levels, makes it not worth it by a long shot...

      No reason to bite the sour Apple

    4. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 1

      Many Android phones have better storage and battery than any iPhone so why buy an iPhone at all?

      Some people like owning a phone that has OS updates.

    5. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Because iOS makes Android look like Windows98.

    6. Re:Why didn't people buy the 7 instead? by blindseer · · Score: 1

      Right, why buy an iPhone when you can get an Android phone? Like a Samsung Galaxy Note 7?

      https://en.wikipedia.org/wiki/...

      --
      I am armed because I am free. I am free because I am armed.
    7. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 1

      Because they run iOS.

      Sorry, I just realised you didn't actually want an answer to that question. You just wanted to bitch about people making informed consumer choices you don't agree with. Do cars next, so you don't look like a one-trick dumbass.

    8. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      OTOH both iPhone and Windows 98 have an SE.

    9. Re:Why didn't people buy the 7 instead? by Freischutz · · Score: 2

      Right, why buy an iPhone when you can get an Android phone? Like a Samsung Galaxy Note 7?

      https://en.wikipedia.org/wiki/...

      Yeah, I kind of like the incendiary grenade function on the Galaxy Note 7. Too expensive though, I quickly went back to Molotov cocktails.

    10. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      But the major downside is that they run Android, not to mention the inferior build quality of nearly every ultra-flagship 'droid compared to a proper phone.

    11. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 1

      Many Android phones have better storage and battery than any iPhone so why buy an iPhone at all?

      Because, for most people, it's simply not as good.

      Android is heavily fragmented, and every manufacturer mucks with it to put their own shit in it to make sure to track you and monetize you.

      You buy an Apple phone, and you know what you're getting. You buy an Android, and who know what the hell else you're getting ... from pre-installed malware to analytics/data collection you didn't agree to. Oh, and don't forget devices which are DOA upon arrival because you'll never get an OS update.

      No, I don't want your store, your payment system, your custom interfaces, or your fucking digital assistant.

      Me, I'm over Android. When I replace my Nexus 7 it will be with some form of iPad.

      To me, Android has simply failed to live up to its promise, and as such, I don't care about it anymore.

      There's dozens, if not hundreds, of effectively different versions of Android in various state of support. And yet, all of my Apple devices just keep working.

    12. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      I do love all the replies to this. It's obviously a troll post but peoples "somebody is wrong on the internet, I must correct them!" instinct is so strong that you still must respond.

    13. Re:Why didn't people buy the 7 instead? by TheFakeTimCook · · Score: 1

      Many Android phones have better storage and battery than any iPhone so why buy an iPhone at all?

      This is why:

      https://techcrunch.com/2018/01...

      Any questions?

    14. Re: Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      The process that makes people buy the 8 is more or less like this:

      1 - Wanna buy shininess shiny from Apple
      2 - Ok, that's the X. But wow, 1k? Damn.
      3 - Some mental struggle and suffering
      4 - Step back to more affordable model. Buys 8.

    15. Re:Why didn't people buy the 7 instead? by TheFakeTimCook · · Score: 2, Interesting

      But it seems that Apple has discovered that theur iPhone 8 is one big defect, they are just trying to hide behind the excuse that it is a manufacturing defect..

      Riiiight.

      They instituted AND ANNOUNCED a multinational recall program that will no doubt cost them millions up millions of dollars, JUST to provide an "excuse".

      If it was a DESIGN defect, then why are only certain regions and date-ranges affected?

      Sorry. This was either a coplanarity or contamination problem with the PCB and/or SoC, OR some sort of soldering issue. Same as with many products by many manufacturers for many years.

      Especially since that evil RoHS "no-stick" Solder...

    16. Re:Why didn't people buy the 7 instead? by TheFakeTimCook · · Score: 1

      all of my Apple devices just keep working.

      Yeah, almost unbearably slow, but working. There's nothing quite like Apple's planed obsolescence. Good brand choice indeed.

      Hey, COWARD:

      I am SURE you didn't watch this year's WWDC Keynote; but one of the first topics (if not THE first) was how they had SPECIFICALLY focused on PERFORMANCE of iOS 12 ON OLDER DEVICES.

      In fact, they used an iPhone 6 (which I happen to have), and the performance gains were QUITE impressive.

      And I guess that real-world tests with the Beta releases of iOS 12 seem to bear out these claims:

      https://www.thesun.co.uk/tech/...

      https://www.engadget.com/2018/...

      https://9to5mac.com/2018/06/05...

      https://techcrunch.com/2018/06...

      https://www.fastcompany.com/40...

      Speaking of which, I just recently Upgraded my iPhone 6 (actually a 6 Plus) from iOS 10.3.3 to iOS 11.4.1. I'm here to tell you that it is NOTICABLY FASTER.

      So, kindly Stick It In Your Ass, COWARD!

    17. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Android phones from major manufacturers have regular OS updates too

    18. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Because it's the only halfway secure smartphone. If you disagree, please give examples of more secure smartphones. Don't forget that they need to be secure a couple of years into the future, not just at the moment of purchase, so that rules out almost all Android phones right away.

    19. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      because they have the freedom to choose, the freedom to analyze their personal situation and make the decision that is best for them.

      Hot tip: not everyone has the same requirements of phones as you do. Corollary: not everyone sees the world as you do, being able to accept that fact and learn to see the world from another perspective will grant you a much smoother life and more friends too.

    20. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      WRONG WRONG WRONG.

      Stop your lying and cheerleading for apple.

      We all ready know your an idiot; no need to prove it at every opportunity.

    21. Re:Why didn't people buy the 7 instead? by alvinrod · · Score: 1

      I think that the biggest reason for me switching over to Apple was that you could expect the device to get software updates 4 years later. I used to use Motorola exclusively (stretching back well before smart phones even existed) and could get 5+ years out a phone. After everyone switched over to making smartphones, Motorola still made great devices (before they kept getting bought and sold to different companies on a regular basis anyhow) I found that it was hard to get 2 years out of a device before support dried up. Things have gotten slightly better since then in terms of being able to unlock the bootloader, or get a device that has a reasonable expectation of support beyond a couple of years, but Apple does a much better job making this less of a hassle for the end user.

    22. Re: Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Mod +5 funny.

    23. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Uh! Known Apple shill is using a lot of caps. So mean!

      So Apple sped up the animations to pretend things are faster... and you fell for it. So unexpected!

    24. Re: Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      I bough the 7 and saved $300.

    25. Re:Why didn't people buy the 7 instead? by ole_timer · · Score: 1

      they're just not distributed...

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    26. Re: Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Fuck off. Blackberries are much more secure. The typical Apple user doesn't give a shit.

    27. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Except the casual user doesn't give a fuck about fragmentation. Most apps run from 5.0 and up, which covers practically all the users who use apps.

      The casual user doesn't give a fuck about manufacturers adding things to Android. As a matter of fact, evidence indicates most WANT it. Samsung is known for adding extra features and it's the number 1 premium Android smartphone. Samsung added a better payment system (a universal mag-stripe AND NFC based), my S5 (so like 4 years ago) has a power save feature that only now other manufacturers have caught up (although still arguable). They added the always-on display. The last 2 of these features were copied to the i-device ecosystem. I can even hotspot while connected to a wifi access point so I never have to do those annoying "registration" things more than once. The extras are apps and features that barely take up space on a 32GB/512GB device or can be disabled for those who care about it.

      You buy an i device, you get spyware built in (i ads or whatever it's being called now - or are you suggesting they're charging more for an inferior ad product?). You are strongly suggested to add a credit card (other methods are hidden or require a purchase) attached to your account, whereas google does not. Remember, if you believe what they say, you're not a "reasonable person" (that's what APL's lawyers say, not me. Google it) At least Google's quite a bit more open with what they do with your information.

      I could say "No, I don't want your store, your payment system, your custom interfaces, or your fucking digital assistant"... but I'm forced to use the thing even if there's better tech. Swipe keyboards finally came almost 5 years! I can also not live with the stupid numbers being hidden on the keyboard.

      Some phones never get OS updates because they're bottom of the barrel cheap phones. If you want a temporary/travel/"dangerous area" phone, why would you want to spend so much for a phone that's probably going to physically break or get stolen? Most people understand the more you pay, the more you get -- you don't apparently notice that. Practically all high end Android devices get at least 2 years of major feature updates, then a few more security updates. Compare to i OS's digital assistant, which you had to buy a new phone for even though there was no reason why it wasn't on older phones.

      FYI: I OS Pokemon go players that were playing perfectly fine can no longer play because Niantic was forced to stop older device support due to an APL restriction. So yeah, "just keep working"... until they decide not to LOL

      So sure, there's some points of pain with Android, but so does i OS. All of my Android devices "just keep working" too... and major components like the browser or camera get updated well past the OS updates. You can't say that about i devices -- it's either all or none.

    28. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      LOL, so they just turned off the throttling?

      Sort of a sarcastic poke-fun but serious at the same time: what did they do to make things load noticably faster? What the hell were they doing that was causing loading the same apps between OSes that much better?

      Shouldn't you just be loading the important part of the image to memory and then executing? There's not much more you can do to speed it up (asides from caching)... but that requires extra space.

    29. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Sounds like they're doing their job.

      Meanwhile, all the other apps in i os are continuing to call back home. They removed a few dozen apps from spyware invasion that's been running for months if not years? You think that's all that's there?

    30. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      The police and Cellbrite seem to think there's no problems breaking into i devices.

      It's funny you mention half-way secure. Android devices must be unlocked for it to reveal the contents of it's filesystem / APIs way back to Android 2.2. This is how it's always been. Meanwhile, when did I devices get that security patch that

      Pokemon Go players have a hell of a time trying to spoof without rooting/jb on Android, while i devices you just install an app and you're done.

      Sounds like Android devices have better security in mind.

    31. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      and dont slow down your phone to cover up a defective battery

    32. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      The announced it a year after the phone's release.

      Makes you wonder where Quality Control went.

    33. Re:Why didn't people buy the 7 instead? by Anonymous Coward · · Score: 0

      Many Android phones have better storage [...] than any iPhone

      They do? Maybe if you add an SD card (*), not out of the factory.

      (*) Which has a number of problems with it - e.g. Google doesnn't have SD slots on their phones for quite some time now "because it degrades performance"

  3. "small percentage" by Gravis+Zero · · Score: 1

    so... millions of them, right?

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    1. Re:"small percentage" by hcs_$reboot · · Score: 1

      A small percentage, like 99%, is still < 1

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  4. May as well ask everyone to box up their dicks by Anonymous Coward · · Score: 0

    because no way no one going to send their phone in. This is rottened apple.

  5. Not a computing device by tuppe666 · · Score: 1

    Is it too difficult simply to have a notice automatically come up on your phone.

  6. Planned Obsolescence faster than they designed for by Anonymous Coward · · Score: 0

    I'm guessing >90% of the phones will be dead in 5 years?

  7. Apple lists serial numbers they need data from! by Anonymous Coward · · Score: 0

    Dun dun duhhhh

  8. Re:Cannot get recalled by Anonymous Coward · · Score: 0

    so with Apple math what is a small percent 85-90?

  9. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    It only affects a small number of devices.. Only every device manufactured for a year in the only countries where they are sold..

  10. Re:Not the customer's fault anymore ? by Freischutz · · Score: 1

    It used to be the case that any problem with the Apple products was the customer's fault. For example the phone did not get signal because the customer was holding it wrong. As we all know, Apple's management are incapable of sin.

    Now Apple are recalling products? They've gone soft.

    That's quite frankly a steaming pile of horse shit. I've used Apple products for close on 20 years and they have never given me a hard time over repairs and manufacturing defects. The last time was about a year ago was a keyboard change on my 12" MacBook. Once when I brought a MacBook Pro in for a HD upgrade they even swapped out the display while they had the thing in the shop because it had a manufacturing defect that made it cloudy.

  11. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    He obviously wasn't taking about you, you held it right.

  12. Re:not Apple's fault by Anonymous Coward · · Score: 0

    So - we are still doing this lame joke after 8 years? Is it a testament to our obsession with Steve Jobs, or our inability to think of anything new to say.

  13. Re:not Apple's fault by Anonymous Coward · · Score: 0

    It's a testament of the joke being funny.
    Well, funny until you start analyzing it or take it too seriously.

  14. Re:not Apple's fault by Anonymous Coward · · Score: 0

    Maybe it was COURAGE!

  15. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    It all part of apples new greedy scheme.
    1. Put a planned timed issue into their phones.
    2. Have a "small percentage" of user return their phones for "free"* repairs
    3. Whoops ; You have small hairline crack on your screen you are totally ok to live with? Sorry we have to repair that before for $300 before we can do the "free" repair.
    4. PROFIT!!!
    apple sure didnt get their money being honest or ethical.

  16. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    So from what im hearing is apple has a lot of manufacturing defects.

    Good to know; ill stay away from their products.

    Thanks.

  17. Re:not Apple's fault by Anonymous Coward · · Score: 0

    You are right. Its a sad state of the world when we obsess over giant douchbags like jobs while the real heros of the world go unremembered.

  18. Re:Not the customer's fault anymore ? by thegarbz · · Score: 1

    I've used Apple products for close on 20 years and they have never given me a hard time over repairs and manufacturing defects.

    That's because you were holding it wrong.

  19. Re:Cannot get recalled by Anonymous Coward · · Score: 0

    Anyone else just a regular good Karma user and occassionally feel like posting like this? I am OP and can say yuppp.

  20. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    swapped out the display while they had the thing in the shop because it had a manufacturing defect that made it cloudy.

    So I guess that's why the display on mine looks like shit. Funny how I only heard about this problem here, on slashdot of all places.

    Well, my next machine will be some other brand, not this should-be-premium-but-not-really BS.

  21. The repair consists of... by Anonymous Coward · · Score: 0

    A "special" decal applied to the iPhone 8 showing the "user" how to hold the iPhone 8 "correctly".

  22. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    In my house... Any product that needs to be repaired or replaced under warranty won't be bought again in the future. That usually means it's a steaming pile of shit with a fancy rose scented cover.

  23. Apple? by Anonymous Coward · · Score: 0

    I shit pears.

  24. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    It used to be the case that any problem with the Apple products was the customer's fault.
    For example the phone did not get signal because the customer was holding it wrong.
    As we all know, Apple's management are incapable of sin.

    Now Apple are recalling products? They've gone soft.

    You’re trolling it wrong.

  25. Re:Not the customer's fault anymore ? by TheFakeTimCook · · Score: 1

    It all part of apples new greedy scheme.
    1. Put a planned timed issue into their phones.
    2. Have a "small percentage" of user return their phones for "free"* repairs
    3. Whoops ; You have small hairline crack on your screen you are totally ok to live with? Sorry we have to repair that before for $300 before we can do the "free" repair.
    4. PROFIT!!!
    apple sure didnt get their money being honest or ethical.

    Prove it, or STFU, COWARD!

  26. Re:Not the customer's fault anymore ? by neilo_1701D · · Score: 1

    It all part of apples new greedy scheme.
    1. Put a planned timed issue into their phones.
    2. Have a "small percentage" of user return their phones for "free"* repairs
    3. Whoops ; You have small hairline crack on your screen you are totally ok to live with? Sorry we have to repair that before for $300 before we can do the "free" repair.
    4. PROFIT!!!
    apple sure didnt get their money being honest or ethical.

    I see Alex Jones has found a new platform to create conspiracy theories!

  27. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    Exactly.
    You are not the kind of customer apple wants.
    The typical apple customer have repeated issue with apple product yet lacks the common sense to stop buy apple SHIT.

    So many "my iphone slowed down and became sluggish after a year; so i went out and bought the new one"

  28. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    for a lying sack of shit that worships apple you sure are ignorant of their policies

    Its right on their page.
    https://www.apple.com/support/iphone-8-logic-board-replacement-program/?_ga=2.1381237.557747069.1536163833-1109128928.1533764684

    If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair

    I think you need to re-read your apple shilling manual

  29. Choose the shipping option by Anonymous Coward · · Score: 0

    It costs them more

  30. Re: Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    It's to protect from abuse. You can always power through this horseshit by arguing with them.

  31. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    [...] Now Apple are recalling products? They've gone soft.

    No. They just need to get themselves a piece of Trump's cyber.

  32. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    I think you need to re-read your apple shilling manual

    Whoosh!!!

  33. Re: Cannot get recalled by Anonymous Coward · · Score: 0

    No, Most of us have lives.

  34. Re: Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    You saw the fucking problem with your own eyes! Talk about ignoring the problem right in front of you. SMH. Fucking people.

  35. Re: Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    You're not using that properly.

  36. Re:Not the customer's fault anymore ? by Anonymous Coward · · Score: 0

    The people affected by the nvidia soldering issue want their money back. They absolutely refused to repair until near the end of the lawsuit while other companies acknowledged the problem and issued their own recalls.

    The Antennagate issue that was supposedly a non-issue? They gave people rubber rims, and then only for a months.

    So yeah, did you have trouble then?

  37. Re:not Apple's fault by Anonymous Coward · · Score: 0