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Google is Killing Its 4-Yr-Old Inbox Email App (fastcompany.com)

An anonymous reader shares a report: Back in 2014, the folks at Google responsible for Gmail did something unexpected: They introduced a new email app. On the back end, Inbox was the same thing as Gmail, and worked with your existing Gmail address. But as a user experience, as then-senior VP Sundar Pichai explained in a blog post, Inbox was "designed to focus on what really matters." It was conceived with mobile devices in mind and ditched a decade's worth of Gmail cruft in favor of tools focused on email efficiency, such as the way it displayed attachments right in the inbox view and incorporated a built-in task manager.

Over the subsequent years, Inbox been a proving ground for features -- such as "Smart Reply" --which later made their way into Gmail, especially with the latter's sweeping new upgrade. So much of Inbox has rubbed off on Gmail, in fact, that it shouldn't come as a complete shock that Google has decided that Inbox has served its purpose. The company is announcing today that it's decided to discontinue the app, which will fade away by the end of next March.

64 comments

  1. Such is the fate of all Google products by Anonymous Coward · · Score: 5, Insightful

    Rely on them if you dare.

    1. Re:Such is the fate of all Google products by Anonymous Coward · · Score: 1, Interesting

      I dare. They are always cutting edge with enhanced features, and at such time as Mountain View sends them off into the sunset there is always a seamless transition to something else or at a minimum a way to get your stuff out of it before it's gone. Great job guys.

    2. Re:Such is the fate of all Google products by Altus · · Score: 1

      yeah like that seamless transition off of google wave...

      --

      "In America, first you get the sugar, then you get the power, then you get the women..." -H. Simpson

    3. Re:Such is the fate of all Google products by Anonymous Coward · · Score: 1

      Google are fucking morons. They put out like 10 products that do the same thing, then kill them all off a year later.

    4. Re:Such is the fate of all Google products by Anonymous Coward · · Score: 0

      And the seamless transition off Google Reader.

    5. Re:Such is the fate of all Google products by drewlake2000 · · Score: 1

      Got here from Feedly, which used my reader data...

    6. Re:Such is the fate of all Google products by rogoshen1 · · Score: 1

      And that seamless transition from at least the perception of privacy to an online panopticon!

  2. Yup by Anonymous Coward · · Score: 3, Insightful

    Don't used to using google shit in your workflow

    1. Re:Yup by Anonymous Coward · · Score: 1

      don't use SaaS in your workflows.

  3. WHAT?? by 93+Escort+Wagon · · Score: 5, Funny

    Google is discontinuing a service it started a few years ago?! Glad I was sitting down for that bit of news...

    I am shocked. SHOCKED!!

    --
    #DeleteChrome
    1. Re:WHAT?? by Anonymous Coward · · Score: 2, Funny

      "Google kills four year old" .. a better headline, or clickbait? ;)

    2. Re:WHAT?? by 93+Escort+Wagon · · Score: 1

      "Google kills four year old" .. a better headline, or clickbait? ;)

      Both!!

      --
      #DeleteChrome
  4. Dupe by Anonymous Coward · · Score: 2, Informative

    At least this time when Google is killing a product, they're killing one that is redundant with other products.
    I guess this is better than Google dropping a third competing email client on us, right? Now, if they could just consolidate their "chat" and "messaging" apps into one...

  5. Why in the world by jennatalia · · Score: 0

    would Google have an email app for 4-year olds?

    1. Re:Why in the world by TFlan91 · · Score: 0

      The ballots you're reading when voting, they say "Republican is blue".

      Remember that, don't believe whatever someone else tells you, just vote blue.

      Just thought I'd help those with reading-comprehension deficiencies in the world. Civic duty and all.

    2. Re:Why in the world by Anonymous Coward · · Score: 0

      Clearly you are a Russian influencer that will have an outsized impact on 2020.

    3. Re:Why in the world by Anonymous Coward · · Score: 0

      Up until the 90s, republican was blue and democrats were red. Just look at old electoral maps printed during the era in question.

  6. Re:Such is the fate of all products everywhere by mccrew · · Score: 1

    Fixed the title for you. :)

    --
    Hey, Windows users, there is no such thing as "forward" slash, there is only slash and backslash.
  7. Re:Trump won't last 4 years either by Anonymous Coward · · Score: 0

    This is unrelated to news that would be for a nerd or anything that matters.

  8. Gmail, the worst interface EVER by PeeAitchPee · · Score: 4, Interesting

    I'm sure there's someone who can explain it to me, but Gmail's UI is just absolutely horrible. Why must it be so awful? It's not like Google doesn't have the money to make it better. It is literally impossible for mere mortals to understand to which specific part of a thread they're replying. Would indenting the messages in a thread kill them or something? If they hadn't built an entire ecosystem around it, Gmail would have gone the way of the dodo years ago.

    1. Re:Gmail, the worst interface EVER by Anonymous Coward · · Score: 2, Funny

      They spent all that money working on a UI that is designed to anger you. Specifically you.

      Yes, they are out to get you. Watch your back. Google is on the hunt.

    2. Re:Gmail, the worst interface EVER by arkane1234 · · Score: 1

      Oddly, you're one of the few that has that problem. It's email, not a database, it's not complex.
      Btw, it does indent messages in a thread, I just checked to verify in my google mail. At least the web interface, since I don't use the app.

      --
      -- This space for lease, low setup fee, inquire within!
    3. Re:Gmail, the worst interface EVER by Anonymous Coward · · Score: 0

      Agreed, GMail's interface is absolutely terrible. I wasted hours on the phone with a company because they claimed they sent me TWO purchase receipts and I said I only received ONE. Eventually I discovered that GMail was helpfully hiding or nesting the second receipt. Thank you Google. Since then I've only used the plain old email client that comes on my Android phone, even for GMail.

    4. Re:Gmail, the worst interface EVER by GuB-42 · · Score: 1

      Not the worst, the Outlook webmail is way worse.
      All the bad things about GMail are here too. But GMail is well polished, Outlook is not. The Windows version is OK.

    5. Re:Gmail, the worst interface EVER by Anonymous Coward · · Score: 0

      I have this exact problem with the Gmail mobile version for android. In long threads, eventually, it becomes impossible to see the last message so I can replay. If I open to reply some message in the thread (in the past) but did nothing, it shows a "draft" symbol somewhere and becomes impossible to find the last message when I receive a new one. I need to go to a computer to answer. Long threads also make my phone lock for some m time when I try to navigate the message to find where the new one is. Phone model: Galaxy S7.
      If it helps to solve this bug, I have more than 3 email accounts linked in the same phone.

    6. Re:Gmail, the worst interface EVER by vtcodger · · Score: 1

      Don't know about anyone else, but I use gmail because of the excellent spam filtering. Do I use Google to read the mail? Of course not. Their mail stuff is slow, clunky, and very hard to use. Google supports imap/smtp, so I just read and send mail with Alpine. But I reckon a locally hosted GUI email program would work just as well.

      --
      You can't see ANYTHING from a car, You've got to get out of the goddamned contraption and walk...Edward Abbey
    7. Re:Gmail, the worst interface EVER by Anonymous Coward · · Score: 0

      No, they spent all that money on bad assumptions driven by UX reductio ad absurdum.

    8. Re: Gmail, the worst interface EVER by astrofurter · · Score: 1

      Perhaps the totalitarian Progressives who control Google have created such a hostile work environment that most of the talented programmers have left.

    9. Re: Gmail, the worst interface EVER by houghi · · Score: 1

      It works great. For them.

      --
      Don't fight for your country, if your country does not fight for you.
    10. Re:Gmail, the worst interface EVER by dunkelfalke · · Score: 1

      The outlook webmail UI is okay, but the search sucks.

      --
      "It's such a fine line between stupid and clever" -- David St. Hubbins, Spinal Tap
    11. Re:Gmail, the worst interface EVER by apoc.famine · · Score: 1

      The gmail app was so bad I switched to the outlook app. That still sucks, but it sucks a lot less. I'm very confused how google engineers use email, because it does not seem to be the way most normal people use email.

      --
      Velociraptor = Distiraptor / Timeraptor
    12. Re:Gmail, the worst interface EVER by LinuxIsGarbage · · Score: 1

      Outlook webmail is okay, once focused inbox is disabled.

  9. Now what do I do by rickb928 · · Score: 1

    So I like the Inbox filtering and folders for prioritizing, and don't much care for the idea of a third party client since those can only have other security issues.

    The Android Gmail app does this? Or am I using web Gmail to do the filtering?

    Am I too lazy to figure this out directly?

    --
    deleting the extra space after periods so i can stay relevant, yeah.
    1. Re:Now what do I do by CaptQuark · · Score: 1

      So I like ... folders for prioritizing

      Surprise! Gmail doesn't have folders. It has Labels. If you're using labels as simple replacements for folders, you are missing one of the benefits of Gmail.

      For example, imagine you receive a new email that has to do with a proposed shipping contract of snowshoes to Alaska. If you have labels for Proposals, Contracts, Snowshoes, and Alaska you apply these labels to the email and remove the inbox label. Now it is easy to click on the Alaska label to see all correspondence that deals with Alaska. You can also click on Proposals and see all proposed contracts for multiple states and items. Clicking on Snowshoes would show you all orders for Alaska, Montana, Maine, etc.

      You can color code labels so they stand out when viewing a list of emails. (I have a label named !Urgent that I color red to track urgent emails even after I have filed them.) You can also apply the labels to Sent messages to easily find them, even if you delete the original email.

      With folders you would be limited to putting the email into a single folder and relying on the search feature to find all the emails that deal with snowshoes across a wide variety of folders.

      Using multiple labels can combine the functions of folders, keywords, flags, and task lists into a single system.

      ---

  10. Must have been a poor source of privacy suck by Anonymous Coward · · Score: 0

    Google is looking for the perfect privacy equivalent of the dark sucker.

    All the better to do evil with.

    Hey, gotta have something good to sell to the Chinese Communist government!

  11. Comment removed by account_deleted · · Score: 2

    Comment removed based on user account deletion

  12. Fancy that by OneHundredAndTen · · Score: 1

    I had never heard of it until today.

    1. Re:Fancy that by Beat+The+Odds · · Score: 1

      I had never heard of it until today.

      Did you hear about airplane?

    2. Re:Fancy that by Anonymous Coward · · Score: 0

      I had never heard of it until today.

      Did you hear about airplane?

      Did it crash and burn, or simply disappear into the Indian Ocean?

  13. Re:Trump won't last 4 years either by Anonymous Coward · · Score: 0

    This is unrelated to news that would be for a nerd or anything that matters

  14. Use the basic HTML version by Anonymous Coward · · Score: 1

    Use the basic HTML version you get when you disable Javascript. It is quick and efficient.

  15. Re:Pine and Mutt still going strong by sootman · · Score: 4, Funny

    Pine is good, but it's not Elm.

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    Dear Slashdot: next time you want to mess with the site, add a rich-text editor for comments.
  16. And with INBOX dies GWT? by Anonymous Coward · · Score: 0

    There was this little known but interesting technology called GWT (Google Web Toolkit). You could write your server and the client in Java, and then the client part would compile to JavaScript and you could still debug it as Java in Eclipse. It had a lot of cruft (e.g. no one now needs those ancient HTML widgets) but when INBOX debuted, GWT guys would say that was a proof that GWT is alive and well.

    Bottom line: I think Google killed INBOX because of the underlying technology (GWT). They will now redo it in Dart.

  17. Google devs have never understood UIs by Anonymous Coward · · Score: 1

    Gmail's UI is just absolutely horrible. Why must it be so awful?

    Judging by the evidence they put before us, it seems that Google devs have never understood what makes a good UI, and even less do they have any appreciation for what makes a bad one. This may be why all their client-side applications have always been an embarassment and barely serviceable. We use them because their server-side is free, despite their client sides being dramatically worse than the GUIs of applications in the 1980's.

    This isn't going to change any time soon, at least for Gmail, because they're busy doubling down on their incompetence. The latest version of the Gmail UI is even more of a disaster than the previous one, not only in its visual presentation but even operationally. Their earth-shattering Javascript skills now regularly generate a "Corrupted content" error message when trying to list the inbox. How can a mailbox even be corrupted? Their incompetence is just epic.

    People have very short memories and they get used even to such trash when it's free, even calling it "great" if their background is limited enough. As a result there is no significant pressure for change, so it won't. Realistically, the only sensible solution is to leave the Google sphere entirely, which is a good idea anyway on other grounds unrelated to UIs.

  18. I like Inbox but... by Anonymous Coward · · Score: 0

    It lacked fundamental features and Google ignored the requests to add such features. One example: Inbox could not use contact groups. Why? Only Google knows.

  19. Inbox was actually good! by t4eXanadu · · Score: 2

    Inbox was one of the few Google apps I really liked. Integrated mail and reminders is fantastic. Of course they killed it. This only spurs me to move further away from Google. I've already replaced Play Music with a self hosted solution, the same for Drive, Play Books, Keep, and Calendar. Switched back to Firefox after 8 years of Chrome. If only someone made a decent Linux phone.

    1. Re:Inbox was actually good! by arunvk · · Score: 1

      can you please provide more details on the "self hosted solution"?

    2. Re:Inbox was actually good! by almitydave · · Score: 1

      Plex Media Server does a similar job with regards to your own media files, which is what I assume the GP meant by "self-hosted."

      --
      my, your, his/her/its, our, your, their
      I'm, you're, he's/she's/it's, we're, you're, they're
    3. Re:Inbox was actually good! by Anonymous Coward · · Score: 0

      can you please provide more details on the "self hosted solution"?

      I use Airsonic as a self-hosted streaming music server: https://github.com/airsonic/airsonic
      Alternatively, Koel is pretty nice: https://koel.phanan.net/

      I replaced Google Drive & Evernote with Paperwork: http://paperwork.rocks/

      I replaced Google Play Books with Calibre and Calibre-web on the server side, and FBReader on the client side (Android): https://github.com/janeczku/calibre-web (FBReader lets you browse ebook repositories, Calibre + Calibre-web lets you host your own)

      I use Nextcloud in place of Google Drive, though mostly I use it for it's Calendar: https://nextcloud.com/
      i sync my nextcloud calendar to Android with CalDAV-Sync: https://play.google.com/store/apps/details?id=org.dmfs.caldav.lib&hl=en_US

      i run all of these simultaneously from an 8-year-old laptop running Ubuntu Server (Intel i5, 6GB RAM). I keep them all blocked off from the wider world, accessing them only via a VPN.

      I also self-host Wallabag in place of Instapaper or Pocket. Of all the self-hosted apps I've mentioned, I like Wallabag the best. Fairly easy to setup and maintain, looks nice, works great. And of course, like the others, it's free.

    4. Re:Inbox was actually good! by Anonymous Coward · · Score: 0

      Oops, didn't realize I wasn't logged in. Anonymous Coward in this case is the same person you responded to, t4exanadu (that's me). One last thing to mention. I am also running the VPN myself, from the same machine. I like having everything relatively self-contained, and under my own control.

  20. Migration by Wolfier · · Score: 1

    Would Google aid in migration of a few differences between Inbox and Gmail?

    Inbox mark as Done is in sync with Gmail archive
    Inbox read doesn't seem to equate with Gmail read
    Inbox pinned is also not the same as Gmail starred

    Please create a migration tool, so all Pinned messages would be starred and all Read messages are also marked as read in Gmail.

  21. ... it does not stick to the wall... by kiviQr · · Score: 1

    How they can expect a customer to adopt their product when they show no commitment to it? How many times do we have to waste time learning, using new thing that goes into obsolete mode? Throw it at the wall and see if it sticks no longer works with their approach.

  22. hated it by Anonymous Coward · · Score: 0

    Although there were/are a few improvements not found in gmail, removing the received date column from the list of emails was a no-deal for me. Grouping emails as received today, yesterday and 'this month', 'August', 'July' isn't very helpful.

  23. Re: Trump won't last 4 years either by Anonymous Coward · · Score: 0

    You tell 'em, Comrade Wang!

  24. Re: Trump won't last 4 years either by Anonymous Coward · · Score: 0

    Useless idiot.

  25. Google Hasn't Released A Statement Yet by Isarian · · Score: 2

    Talked to a Google support rep via Google One yesterday, and according to them there is no _official_ word that Google is terminating Inbox, for what that's worth.

  26. Re:Pine and Mutt still going strong by cascadingstylesheet · · Score: 1

    Pine (going on 26 years) and Mutt (going on 23 years) are still my favorite daily driver email clients and going strong.

    Gmail supports IMAP and SMTP, should you be so inclined ...

  27. Re:Such is the fate of all products everywhere by luis_a_espinal · · Score: 1

    Fixed the title for you. :)

    It's not the fate that's an issue. It's the rate at which a company products or platforms from cradle to grave in such short order.

    That's abnormal, and sometimes I wonder the wisdom of such a practice.

  28. We can't have people being all productive, can we? by ContinuousPark · · Score: 1

    This is a terrible decision. Inbox on the desktop and mobile are terrific products. I don't see ANYTHING wrong with them. I wonder what sort of shitty data-driven decision making was behind this.

    --


    "All the things one has forgotten scream for help in dreams". Elias Canetti