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How Tech Companies Responded To Hurricane Florence (qz.com)

112-mph winds from Hurricane Florence battered the Carolinas on Saturday, resulting in at least 13 deaths and leaving more than 796,000 households with no electricity, according to CNN, with over 20,000 people evacuating to emergency shelters.

One Myrtle Beach resident spotted an alligator walking through their neighborhood, and the New York Post warns the hurricane "could displace venomous snakes from South Carolina's wetlands," uprooting "some 38 species of snakes -- including dangerous cottonmouths and copperhead vipers."

Cellphone carriers are offering free calling, texting, and data services to affected customers in the Carolinas, and Quartz reports that other tech companies are also trying to help: People fleeing Florence can find hundreds of places on Airbnb to stay for free; the company will screen applicants and cover homeowners for any damage up to $1 million. Harmany is an app created specifically to connect people during natural disasters. It's set up so that people who have a place can list it, adding it to a map where those needing shelter can find them. Gas Buddy, which lets users search for gas prices and availability by zip code, has set up a special "Florence Live Updates" page and section on its app so users can identify which gas stations are out of fuel, diesel, or power....

The main federal disaster agency, the Federal Emergency Management Agency (FEMA), has an app that is supposed to provide up-to-the minute information about the storm, shelters, and evacuation routes. It is crashing constantly, according to Android users. (Quartz's didn't have the same problems, but hitting the "get directions" button to one North Carolina shelter inexplicably opened up Uber.) FEMA also recommends the Red Cross's Hurricane app, which shows location specific weather alerts, has a flashlight and an alarm, and allows users to connect with people in their contacts, but doesn't have information on shelters.

And the data backup company Datto is even deploying equipment for free to bring back critical infrastructure. "With this storm, it looks like flooding will be as much of a danger as wind. It doesn't take a lot of water to knock out infrastructure like cable and internet. Things that can take weeks to build it back..."

30 of 79 comments (clear)

  1. Comcast and Charter opened wifi hotspots as well by Anonymous Coward · · Score: 1

    https://corporate.comcast.com/stories/comcast-opens-wifi-hotspots-to-aid-residents-and-emergency-personnel-ahead-of-hurricane-florence

  2. Re:Who the hell cares? by markdavis · · Score: 3, Insightful

    >"Tech companies" are not responding to the hurricane in any way that matters. [...] How many of them are donating supplies? [...] How many are putting up people in housing?"

    This series of articles is about technology, not about supplies.

    Did you not read the summary? AirBnb is covering the entire cost of lodging people. That is pretty damn significant right there. Not listed: Google is matching donations to the Red Cross up to $1 million. Amazon set up a way to donate easily through Alexa. Facebook activated safety and crisis response pages and in-app donation collection.

  3. Gas station out of power? by fraxinus-tree · · Score: 1

    Where I live, we don't have hurricanes. But you CANNOT open a gas station without installing a generator capable of powering the whole business, including lights, pumps and cash registers. The generator is expected to have a separate tank and to run on something that the gas station sells (usually diesel). The same AFAIK is in the whole EU and the whole post-Soviet world. Isn't it the same in US ?

    1. Re:Gas station out of power? by Antique+Geekmeister · · Score: 4, Interesting

      Many but not all states require some backup power system. Many gas stations in the USA are quite small businesses, franchises, that run on very narrow margins. Maintaining and testing such a system to be able to rely on it for extended systems can be difficult.

      I've recently had discussions with several business partners about what genuine "high availability" means, and walking with them through the risks of single points of failure, versus the risks of the complex and often confusing systems required to _avoid_ those single points of failure. I'm afraid that it's quite common to build almost all of the emergency or failover infrastructure, and leave out one small aspect. One of my favorite such mistakes is switches that have dual power supplies, for which both supplies are plugged into the same battery power supply. Another is where computers support dual network ports, and both are plugged into the same network switch.

    2. Re:Gas station out of power? by Anonymous Coward · · Score: 1

      For the US many gas stations do exactly that, especially on the interstates.
      I don't know if it's a requirement within the city but it is often the case.

      The issue is for areas not within the evacuation zone where people buy up all of the gas in preparation or after being displaced there, and refueling supplies are cut off.

      For smaller gas stations they don't always have room for huge generators and rely on the normal fuel reserves of the station. Once that is gone it's gone.

      Like I said I'm not sure of the official requirements, but as far as in practice most of our disaster preparation in the states is pretty sub-par.

      The entire last two or so generations of people are actively taught that personal responsibility is a bad thing and so there is a complete dependence on others for everything.
      Most people don't even keep more than a week of food in the house relying on weekly grocery runs, let alone consider services like power and natural gas being disrupted for extended times.

      A decade back a major ice storm came through one particularly bad winter and in my state a good 75% of the city was without electrical distribution capabilities for a week, causing a death toll in the hundreds from people freezing to death in their own homes.
      Not only are home generators fairly rare but simply stocking up on non-perishable food items seems to be a concept completely forgotten.
      You'd imagine something as simple as breaking out the camping supplies would help but is also fairly rare.

    3. Re:Gas station out of power? by DNS-and-BIND · · Score: 1

      I remember dealing with Southwestern Bell in the 90s. Their idea of "redundant circuit" was two wires in the same conduit. Guess how we discovered this?

      --
      Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    4. Re:Gas station out of power? by angel'o'sphere · · Score: 1

      EU has no such laws.
      Individual countries might have, but certainly not Germany.

      A storm that kills the power supply in a region big enough to be of concern has yet to be invented.

      --
      Cost free eBook I read (by iBook/Kobo/Amazon/ObookO/Gutenberg etc.): "The Green Odyssey" by Philip Jose Farmer.
    5. Re:Gas station out of power? by rpstrong · · Score: 1

      I was in IT for a company that was upgrading to an IBM AS/400 mini-computer, with a brand new computer room. Our boss believed in doings things right, and we had a UPS which was specced out for more power than we'd need, with plenty of time for either an orderly shutdown, or for the length of the blackout.

      Fortunately, the first blackout only lasted about twenty minutes. This was a short enough time that we kept running, but long enough to realize that the system console terminal - necessary to shut the computer down - was one of the few things in the room that hadn't been plugged into the UPS.

  4. As long as Fortnite servers don't get flooded by devslash0 · · Score: 1

    I'm a happy man.

    1. Re: As long as Fortnite servers don't get flooded by Anonymous Coward · · Score: 3, Funny

      And yet you still wonder why I divorced you,

      Your Ex

  5. Re:Triple-nines. by Calydor · · Score: 1

    How long does it take to build new power masts and string new power cables from mast to mast? Will they be done before the next hurricane comes through and tears it all back down again?

    --
    -=This sig has nothing to do with my comment. Move along now=-
  6. The bandwidth riots are about to begin by Charcharodon · · Score: 1
    How tech companies respond? Who cares. What we care about is how do Nerds respond to a Hurricane.

    What hurricane are you talking about??

    .....WTF!!? why did the lights just go out?!. The Wi-Fi on the laptop is down. 17% power on the phone I can't hotspot for more than 10 minutes............runs around the house looking for a charged USB battery pack..............Fuck, fuck, fuck, FUUUCCCCCKKKK! What do I do? What do I do? What do I do? What do I do? What do I do? AAAAAAAAAAA SOMBODY HEEEEEELLLLLPPPPPP MMMEEEEE

    Lights flicker back on. 3 minutes later..........sigh.....damn it now I need to log back on.....5 minutes after he gets logged back in that they go back out again for good.

    nerd curls up into the fetal position. Rescuers find him 45 minutes later after the neighbors call them due to the sounds of a little girl sobbing/wailing coming from the house.

  7. Re:TRUMP by Charcharodon · · Score: 2

    He was Johnny on the spot for that one too.....some odd reason stuff sent to PR never actually made it past the truck driver union that decided the hurricane after part was a perfect time to go on strike for more pay. That and the various PR leadership were MIA during most of the event, other than the occasional sound bite, they weren't doing their job and actually running the response.

  8. Re: Who the hell cares? by Dusanyu · · Score: 1

    Home ruined, low on food and drinkable water, Sewers backing up Gators and Venomous snakes lurking about but hey at least we have the internet. People can survive a few hours after snake Envenomation (depending on the snake species) People can survive a few days without food People can survive a few days without Shelter. People have survived Thousands of years without the internet. if Tech companies want to help Truck in things people actually need, Slap your logo on it "facebook Brown bag of food" or "apple iWater" This is as silly as the internet balloons bringing the web to areas where clean drinking water is sparse.

  9. Let's hope... by nospam007 · · Score: 2

    ...they moved their UPS and Generators from the cellar to the roof after Sandy.

    1. Re:Let's hope... by Agripa · · Score: 1

      ...they moved their UPS and Generators from the cellar to the roof after Sandy.

      Building codes often make it impractical to install generators where they would be the most resilient.

  10. Re: Who the hell cares? by K.+S.+Kyosuke · · Score: 1

    So communication isn't necessary anymore in emergency situations?

    --
    Ezekiel 23:20
  11. Amazon by DCFusor · · Score: 1

    Has responded by offering 10 day prime shipping in VA with no explanation at all - on in-stock prime items.

    --
    Why guess when you can know? Measure!
  12. Re:Triple-nines. by LynnwoodRooster · · Score: 1

    Not really smart to put your utilities hanging on poles when where you live has lots of trees, hurricanes, and the occasional freezing rain/sleet storm in the winter. Tends to bring said utilities down - just as easily as flooding. And flooding tends to be a LOT less regular of an occurrence.

    --
    Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  13. Re:Who the hell cares? by TomBauserman · · Score: 1

    Also they are donating and being generous unlike the oil and oddly enough water *cough*nestle*cough* companies that the politicians bow down to, who jack up the prices during a crisis to take advantage of the people that need help the most.

  14. Re:Our administration will take credit for all thi by TomBauserman · · Score: 1

    Fake News!! Fake News!! It's easy to keep believin' the lie when anything you don't like is fake news.

  15. Re:TRUMP by tsqr · · Score: 2

    Nope.

    Puerto Rico is an insular area—a United States territory that is neither a part of one of the fifty states nor a part of the District of Columbia, the nation's federal district. Insular areas, including Puerto Rico, the U.S. Virgin Islands and Guam, are not allowed to choose electors in U.S. presidential elections or elect voting members of the U.S. Congress. This grows out of Articles One and Two of the United States Constitution, which state that electors are to be chosen by "the People of the several States." In 1961, the 23rd amendment extended the right to choose electors to the District of Columbia; the insular areas, however, were not addressed in that Amendment.

  16. Airbnb? by piojo · · Score: 1

    I've read reports that they don't stand behind their promise to make owners whole if a guest trashes the place. What would really make this an attractive offer would be if instead of offering more money, they actually paid what they agreed to.

    But to be fair, I'll ask: has anybody had serious damage done by an Airbnb guest which the company actually did repair?

    --
    A cat can't teach a dog to bark.
  17. Re:TRUMP by Nkwe · · Score: 1

    Also most folks in Puerto Rico don't pay taxes or at least not income taxes. So without being voters and without paying taxes, there is less political incentive to provide services.

  18. Re:TRUMP by Charcharodon · · Score: 1

    Sorry I live down here and have a front row seat for the political douche baggery of the local politics. I call them as I see them. PR was a rotten tree that just needed a strong wind to knock it over. That was going on long before Trump even ran.

  19. Datto by Fencepost · · Score: 1

    Datto makes some pretty nice stuff if you can get your customers to pay for it - hybrid onsite-offsite backup, with the ability to spin up a VM "in the cloud" with a VPN connection back to the in-office backup device so it looks like that server is actually still up and running in the office even if it's a bit slow.

    I like that they're helping out in situations like this, though for most of what they can do you probably needed it up and running a week or two before the hurricane.

    --
    fencepost
    just a little off
  20. Re:Who the hell cares? by Solandri · · Score: 1

    AirBnb doesn't own houses or homes. They are convincing other people to rent out THEIR homes (as a charity donation).

    That's still useful because AirBnb has legal guidelines in place to protect the homeowner when they decide to rent out their home. Many states have extremely strict tenant-protection laws which makes it take about a year to evict a squatting tenant. People who've invited a friend down on their luck to stay in an extra bedroom for "a short while" have run afoul of this, resulting in the friend refusing to move out and the homeowner having to go through the lengthy and expensive eviction process to remove them.

    For this reason, unless it was a relative or one of my neighbors I know well, I doubt I'd invite anyone to stay at my home even in the event of a natural disaster. Unless it was under the legal protection of a company like AirBnb which provides legal and property insurance.

  21. Re:By doing next to nothing by Anonymous Coward · · Score: 1

    It's bitztream the autism-hating, custom EpiPen-hating, Musk-hating, Qualcomm-hating, Firefox tabs-hating, Slashdot editors-hating Slashdot troll!

  22. Re:Who the hell cares? by angel'o'sphere · · Score: 1

    Amusing ... actually not ... depressing would coin it more.
    A self proclaimed first world nation is depending on donations to get/keep its citizens out of harm.
    When do you guys wake up and realize that your life situation simply sucks and is not on first world standards?

    --
    Cost free eBook I read (by iBook/Kobo/Amazon/ObookO/Gutenberg etc.): "The Green Odyssey" by Philip Jose Farmer.
  23. How's life in the hypocrite lane?